UC And ROI: IBM's Truth And Fiction Example
JANUARY 28, 2009
Thumbs-Up: It's important to note here the different between channel switching (from telephone to IM or VoIP chat) vs. time-saved by reducing phone calls. If instead you use Sametime to make your calls over your WiFi connection, you can avoid these international fees. I caught a couple of blog posts on the IBM Keynote for UC ( Lotusphere Message: Yes There Is a UC ROI ) and then one on the Sametime blog (see below).