Thoughts on Managing Your Social Vendor Relationships

Online Community Strategy

Let’s face it – the vendors you rely on for social media & community platforms, services and advice have you outnumbered and surrounded. What I am saying is that the sides of the social vendor relationship game aren’t evenly matched.

Collaborative Thinking: Social Software Vendor Roundup

Collaborative Thinking

Report On Intranet Analytics – Required Reading for Collaboration Teams and Analytics Vendors

Michael Sampson - Currents

The first four vendors provided interviews; the last three did not. At the end of 2011 I published Collaboration Roadmap , and then faced a decision about what to do regarding User Adoption Strategies.

2016 116

Enterprise Social Messaging: Vendor Replies

Collaborative Thinking

The notes below are vendor supplied comments to the earlier post, I just wanted to call them out rather than see the information lost in the comment section. SocialCast (Vendor Supplied info). Socialtext (Vendor Supplied info). Traction TeamPage (Vendor Supplied info).

Online Community Platform & Vendor Research

Online Community Strategy

The intention of the research project was to provide insight about customer attitudes towards online community platform and service vendors, particularly around satisfaction. Tags: Community 101 Community Management community drupal hivelive jive leverage lithium liveworld mzinga online platform satisafaction social media vendor webcrossing This is cross-posted from the Online Community Report blog.

Where Software Vendors Should Focus - McKinsey

Portals and KM

Here is nice short report from McKinsey with good advice for software vendor s. Janaki Akella and Nazgol Moussavi from McKinsey’s Silicon Valley office developed some measuring tools for software vendors and found four main types. I may start asking the software vendors I interview for the AppGap blog where they fall just to test this model. In summary they write that software-development organizations that try to excel at everything may be diluting their efforts.

CRM Meets Twitter: Will Vendors And Organizations Take The Time To Get It Right?

Collaborative Thinking

The other concerns I have is that traditional CRM vendors are "repaving the cowpath" when it comes to the design point for extending CRM to social tools.

Enterprise 2.0 Vendors need to get more serious about mobile

Green Chameleon

vendors is a reduction in travel requirements, business travel remains at high levels, even during this economic downturn. Vendors will need to consider the vastly different use-cases for the type of user that spends most of their day on a blackberry vs. the user who spends most of their time in front of a computer. Unlike just a few years ago, there are no shortage of Web 2.0 applications for the Enterprise.

Social Software Gaining Greater Traction with the Enterprise and Vendors Respond

Portals and KM

He goes on the writes that “ a very broad and rich landscape of technology vendors will differentiate to stay relevant in this crowded market. With enterprise social technologies, buyers must now assess vendors pursuing three distinct strategies: commoditization, horizontal and vertical solutions, and integration with adjacent technologies.”   The report goes on to document how the vendors are responding to these trends.

Should Enterprise 2.0 Software Vendors Offer Professional Services?

Portals and KM

An interesting question was raised in the post, Should Software Vendors Also Sell Professional Services? , Stewart then implies that software vendors will not have the objectivity of third party implementers who can use a variety of tools. s slightly more subtle than vendors only trying to validate the sale. If that also happens to validate the vendor?s Here is re-post from FastForward as I wanted to see if I could stir up some more. conversation on the topic.

Moving to a Multi-Vendor Approach to Handling Today’s More Complex Content Management Requirements.

Portals and KM

Here is an interesting report I received from Forrester, Plan your ECM Strategy For Business, Persuasive, Transactional, And Foundational Needs by Stephen Powers and Alan Weintraub with Matthew Brown and Anjali Yakkundi. They note that enterprises are now struggling under increasing volumes of varying types of content (aka multi-channel information overload).

Social Software Vendor Roundup

John Tropea - Delicious Social Network KM

Visitor Map Subscribe to Collaborative Thinking Add me to your TypePad People list Burton Group Complimentary Content INFLECTION POINT Client Inquiry Request Vendor Briefing Request About Blog Roll Adam Gartenberg Alan Lepofsky Alarm:Clock Alec Saunders Amy Jo Kim Bill Ives Carl Tyler Carol Jones Christopher Allen Collaboration Loop Craig Roth Danah Boyd Daniel W.

Community and Social Network Vendor Blogs

John Tropea - Delicious Community

I find it interesting that some of the smaller vendors playing in the community and social networking market are missing public-facing blogs. I was updating my feed subscriptions this and remain surprised that certain vendors still don???t If any of these vendors has a blog that I???ve Vendors Missing A Public Blog. Vendors That Have Public Blog(s): Awareness. One request to those vendors that do have blogs: please use full items in your feeds.

In The Next Version - Enterprise Collaboration Vendors I’m Currently Tracking

John Tropea - Delicious Social Network KM

Enterprise Collaboration Vendors I’m Currently Tracking. vendorIn The Next Version. Alan Lepofskys blog about technology, travel and the occasional golf post. About. January 7 2012 01:30:27 PM. Add/Read Comments [5]. The following lists are sorted alphabetically, not by my ranking. Several could be placed in more than one column. Not all are publically available yet.

Global Mobile Awards

Nancy White

GSMA 2012 vendor awardIn less than two weeks, mobile leaders worldwide will be gathering in Barcelona for the GSMA Mobile World Congress, the world’s largest mobile exhibition. An important part of this conference is the 17th annual Global Mobile Awards.

2012 182

Collaborative Thinking: Lotusphere 2008: Social Computing Chess Match

Collaborative Thinking

That said, the social computing capabilities within MOSS 2007 out-of-the-box are not comparable with best of breed tools from specialized vendors.

2008 130

Collaborative Thinking: Getting People On The Same Page

Collaborative Thinking

Main | Apple snags 14 percent of US-based PC retail sales in February » March 18, 2008 Getting People On The Same Page A challenge for many large organizations and not just vendors: Tim OBrien must have one of the more difficult jobs at Microsoft.

2008 130

Collaborative Thinking: Building A Robust Feed Syndication Platform (Part 2)

Collaborative Thinking

I mentioned that I remain amazed at how poorly large vendors (e.g., Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Apple snags 14 percent of US-based PC retail sales in February | Main | Of bread, butter, cheese, and mousetraps.

Collaborative Thinking: Meanwhile, Over At WebEx: A New Sheriff In Town

Collaborative Thinking

Webex 130

Collaborative Thinking: Social Applications: Leave The Rough Edges Alone

Collaborative Thinking

When I listen to clients and vendors discuss social software, the applications are frequently semi-formal where social structures are explicitly defined and employee participation is directed in some manner by a business process.

Collaborative Thinking: Getting Started With Web Conferencing

Collaborative Thinking

Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Economic Concerns Will Renew Interest In Web Conferencing | Main | Another Example Of Video In The Classroom » February 28, 2008 Getting Started With Web Conferencing For those that might be new to web conferencing, there are few key items to consider before leaping to specific vendor solutions or before you go too far down the road of requirements gathering.

2008 100

What is an Enterprise Social Network? :: Blog :: Headshift | Dachis Group Asia Pacific

John Tropea - Delicious Social Network KM

vendor activitystream socialnetwork_km

Collaborative Thinking: LiquidTalk - Filling In The Daily Gaps

Collaborative Thinking

Spy » January 31, 2008 LiquidTalk - Filling In The Daily Gaps Intriguing idea but not sure theres a long-term business model here - technically, the barrier to entry seems small (re: IBM, Microsoft, Oracle or some other best of breed vendor). Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Delver - Social Search As Another Relevancy Filter | Main | Ajaxonomy Hacks Together

2008 100

Community Platform & Services Satisfaction Research

Online Community Strategy

This person is on the “customer&# side of the customer / vendor relationship. Responses from online community platform and service vendors will be factored out of the final data set, if submitted. Tags: community research community platforms Online Community online community research community vendors 1

The AppGap» Inmagic Offers Social Knowledge Networks with Presto 3.3 - Web apps for work; reviews + commentary; Work 2.0, Web 2.0, Enterprise 2.0

John Tropea - Delicious Social Network KM

socialnetwork_km vendor

Social Relationship Management | Sociotoco - Blog - 2010 - 1 - 4 - White-Label Community Platforms: Ning vs. SocialGo

John Tropea - Delicious Social Network

Tags: vendor socialnetwork whitelabel

Images of Food and Music from May New Orleans Art Mart

Portals and KM

This is a monthly event with multiple art vendors and food vendors, along with some good music. I plan to some day have a booth there. Here are images from this May’s event. 

2012 151

Real Story Group: Enterprise Collaboration and Social Software Market in 2016

Michael Sampson - Currents

The above graphic is from the blog post, and gives a different way of visualising the relationship between vendors, and the trajectories different vendors are on.

2016 116

The Value of Community Ecosystems

Online Community Strategy

Several thoughtful methods have been formalized and documented by platform vendors and industry experts. I’ve worked with some form of community my entire career.

2019 46

Year-End Thoughts On Enterprise 2.0 Social Software (Part 2)

Collaborative Thinking

We too easily constrain social software to specific tools which leaves the door open to ambiguity and vendor posturing. While purists will make the case that Wiki vendors (e.g., action is from a vendor perspective. In my last post, Year-End Thoughts On Enterprise 2.0 &

‘Communities’ and ‘Networks’: A Conceptual and Linguistic 2.0 Mess | Sonnez en cas d'absence


Social platforms vendors aren’t helping either.

2010 51

Introducing Network Thinking: A Mobile Approach to Customer Communities

Online Community Strategy

There are myriad vendors, platforms, consultants and thought leaders helping develop the space. Vendors, analysts and (i hate to say it) some community “experts”make community technology and programs unnecessarily complex in order to position themselves as a solution.

2016 73

How Not to Demonstrate New Technology

Michael Sampson - Currents

Mark shares an example of how not to demonstrate new technology to people who have not seen it before : The vendor had created a SharePoint site, and on it were more than 10 web parts. The vendor carried on talking about what a web part is, and what each web part did, and, the eyes of the users started glazing over. What the vendor showed was too much at the same time. And you could tell by the body language that the users were against what the vendor was telling them.

2011 124

Avoid Profile Potpourri

Collaborative Thinking

Already you can see vendors on the market (blog, wikis, feed syndication platforms, social bookmark systems, etc) all coming out with their own profile component. In parallel - vendors in the unified communications space also have their own versions of rich profiles.

2009 130

Painting of a Ventilator Cap, New Orleans Roof

Portals and KM

  I have been accepted into the New Orleans Art Council's art mart as a vendor and plan to be showing this and all the New Orleans paintings I am working on there, along with others. They are held the last Saturday of every month with food vendors and live music.

2013 151

2014 Wednesdays on Algiers Point

Portals and KM

The sunset over the New Orleans skyline provides a nice backdrop and the food vendors were quite delicious. New Orleans has a vast number of free music events. Many of the best known are in the Spring and Fall but Summer also has its share. One of the great ones is Wednesdays on Algiers Point.

2014 163

My First Year as a Consultant and what 2016 Holds for Online Communities (I hope)

Online Community Strategy

This requires a shift from quarterly-driven decision making by businesses and a “sell what we have” mentality from our collective social vendors. Vendors. We need vendors to come together on feature & data standards and interoperability.

2015 54

Information Protection in Windows 10 and OneDrive

Michael Sampson - Currents

Every vendor struggles with the balance between releasing tools that enable productivity through information availability and protecting information from too much disclosure / availability.

2018 116

Compliance Doesn't Sell E2.0. But It Should

Collaborative Thinking

Compliance-related features are lagging (which is normal) but some of the gaps are showstoppers for some organizations and need to become a higher priority by vendors selling social platforms - one option is to partner with vendors already delivering compliance and security-related tools for more traditional collaboration, communication, and content management systems. E20) vendor. vendors," he said at the recent Enterprise 2.0

Highlights of 2012 Oak Street Poboy Festival - New Orleans

Portals and KM

As I mentioned yesterday, now that I moved to New Orleans, I have discovered that there are free festivals almost every weekend with music, food and art vendors.    There were  26 food vendors  at the festival with every kind of poboy you can imagine and then some!

2012 163

Images from Del Ray Virginia

Portals and KM

While I was there an art market occured with live music and food vendors. Here is the second of the three part series on the Alexandria VA area.    Del Ray  is a part of  Alexnadria  but with its own main street and character.

A twitter tips post that makes sense

Endless Knots

Thanks to Stowe Boyd via Twitter, of course, this excellent post about how street vendors use microblogging to pull traffic, literally, to their carts. Very clever and nice work, Ann Handley, author of " Tweetable Eats: What Street Vendors Can Teach Businesses About Twitter." " Twitter Web 2.0

Sophisticated Customer Relationship Collaboration with MindTouch & SnapLogic

Collaborative Thinking

technologies, open source social enterprise collaboration vendor MindTouch and open source data integration framework company SnapLogic announce a new partnership today. In another sign of the continuing maturity of Enterprise 2.0 SnapLogic have a terrific reputation in the open source data integration world, linking (with ‘pipelines‘) the RESTful foundational building blocks that enable enterprise scale