Thoughts on Managing Your Social Vendor Relationships

Online Community Strategy

Let’s face it – the vendors you rely on for social media & community platforms, services and advice have you outnumbered and surrounded. What I am saying is that the sides of the social vendor relationship game aren’t evenly matched.

Report On Intranet Analytics – Required Reading for Collaboration Teams and Analytics Vendors

Michael Sampson - Currents

The first four vendors provided interviews; the last three did not. At the end of 2011 I published Collaboration Roadmap , and then faced a decision about what to do regarding User Adoption Strategies.

2016 70

Trending Sources

In The Next Version - Enterprise Collaboration Vendors I’m Currently Tracking

John Tropea - Delicious Social Network KM

Enterprise Collaboration Vendors I’m Currently Tracking. vendorIn The Next Version. Alan Lepofskys blog about technology, travel and the occasional golf post. About. January 7 2012 01:30:27 PM. Add/Read Comments [5]. The following lists are sorted alphabetically, not by my ranking. Several could be placed in more than one column. Not all are publically available yet.

Moving to a Multi-Vendor Approach to Handling Today’s More Complex Content Management Requirements.

Portals and KM

Here is an interesting report I received from Forrester, Plan your ECM Strategy For Business, Persuasive, Transactional, And Foundational Needs by Stephen Powers and Alan Weintraub with Matthew Brown and Anjali Yakkundi. They note that enterprises are now struggling under increasing volumes of varying types of content (aka multi-channel information overload).

Global Mobile Awards

Nancy White

GSMA 2012 vendor awardIn less than two weeks, mobile leaders worldwide will be gathering in Barcelona for the GSMA Mobile World Congress, the world’s largest mobile exhibition. An important part of this conference is the 17th annual Global Mobile Awards.

2012 40

Where Software Vendors Should Focus - McKinsey

Portals and KM

Here is nice short report from McKinsey with good advice for software vendor s. Janaki Akella and Nazgol Moussavi from McKinsey’s Silicon Valley office developed some measuring tools for software vendors and found four main types. I may start asking the software vendors I interview for the AppGap blog where they fall just to test this model. In summary they write that software-development organizations that try to excel at everything may be diluting their efforts.

Real Story Group: Enterprise Collaboration and Social Software Market in 2016

Michael Sampson - Currents

The above graphic is from the blog post, and gives a different way of visualising the relationship between vendors, and the trajectories different vendors are on.

2016 63

Presence Is Too Important To Leave To UC Vendors

Collaborative Thinking

Today, companies worry about different vendors' PBXs talking to phones and to each other, as well as to applications such as contact centers. and dependency (for the majority of vendors) on SIP/SIMPLE for the underlying infrastructure. Vendors. some vendors have a shot here.

Online Community Platform & Vendor Research

Online Community Strategy

The intention of the research project was to provide insight about customer attitudes towards online community platform and service vendors, particularly around satisfaction. Tags: Community 101 Community Management community drupal hivelive jive leverage lithium liveworld mzinga online platform satisafaction social media vendor webcrossing This is cross-posted from the Online Community Report blog.

Should Enterprise 2.0 Software Vendors Offer Professional Services?

Portals and KM

An interesting question was raised in the post, Should Software Vendors Also Sell Professional Services? , Stewart then implies that software vendors will not have the objectivity of third party implementers who can use a variety of tools. s slightly more subtle than vendors only trying to validate the sale. If that also happens to validate the vendor?s Here is re-post from FastForward as I wanted to see if I could stir up some more. conversation on the topic.

Enterprise 2.0 Vendors need to get more serious about mobile

Green Chameleon

vendors is a reduction in travel requirements, business travel remains at high levels, even during this economic downturn. Vendors will need to consider the vastly different use-cases for the type of user that spends most of their day on a blackberry vs. the user who spends most of their time in front of a computer. Unlike just a few years ago, there are no shortage of Web 2.0 applications for the Enterprise.

CRM Meets Twitter: Will Vendors And Organizations Take The Time To Get It Right?

Collaborative Thinking

The other concerns I have is that traditional CRM vendors are "repaving the cowpath" when it comes to the design point for extending CRM to social tools.

Social Software Gaining Greater Traction with the Enterprise and Vendors Respond

Portals and KM

He goes on the writes that “ a very broad and rich landscape of technology vendors will differentiate to stay relevant in this crowded market. With enterprise social technologies, buyers must now assess vendors pursuing three distinct strategies: commoditization, horizontal and vertical solutions, and integration with adjacent technologies.”   The report goes on to document how the vendors are responding to these trends.

Social Software Vendor Roundup

John Tropea - Delicious Social Network KM

Visitor Map Subscribe to Collaborative Thinking Add me to your TypePad People list Burton Group Complimentary Content INFLECTION POINT Client Inquiry Request Vendor Briefing Request About Blog Roll Adam Gartenberg Alan Lepofsky Alarm:Clock Alec Saunders Amy Jo Kim Bill Ives Carl Tyler Carol Jones Christopher Allen Collaboration Loop Craig Roth Danah Boyd Daniel W.

Community and Social Network Vendor Blogs

John Tropea - Delicious Community

I find it interesting that some of the smaller vendors playing in the community and social networking market are missing public-facing blogs. I was updating my feed subscriptions this and remain surprised that certain vendors still don???t If any of these vendors has a blog that I???ve Vendors Missing A Public Blog. Vendors That Have Public Blog(s): Awareness. One request to those vendors that do have blogs: please use full items in your feeds.

How to Write a Social Media Press Release #socialmedia

Laurel Papworth- Social Network Strategy

Writing a social media press release for customers, vendors, clients, stakeholders to pick up and deliver the news into their Facebook and Twitter and Google Plus networks is a totally different beast.

2015 154

SharePoint Intranets-in-a-Box v2 – from Clearbox

Michael Sampson - Currents

You won’t get this kind of information just from vendor websites or anywhere else. Sam and his team at Clearbox Consulting have published another great report: the 2016 update of their SharePoint Intranets-in-a-Box report: Our comprehensive guide to turn-key SharePoint solutions will accelerate your purchasing decision and ensure you make the right choice. It is full of practical advice on the tools that can give you a quick-start to an intranet. Is Unily better than Rise?

2016 49

Driving “Active Usage” of Office 365

Michael Sampson - Currents

In light of the above, I find it very interesting to observe from afar the increased focus that many vendors, Microsoft included, are putting on user adoption. ” It’s a good phrase – much better than “adoption” (especially since many vendors have muddied the waters by using adoption to refer to acquisition) – but it’s not a great phrase.

2015 50

You Aren’t Really Monitoring Social Media (This Might Offend My Political Connects)

Managing Communities

There are so many people who say they do it and there are many vendors that say they offer it. La da da da… hey hey hey… goodbye. Social media monitoring. The secret? Many of them don’t. As I put my thoughts together, Jay-Z’s “D.O.A. Death of Auto-Tune)” was speaking to me. The fact is, [.]. How Should I Participate? Managing the Community Thinking

Missing Pieces: The Activity Stream Aggregator

Collaborative Thinking

Facebook, Twitter, LinkedIn in the consumer space as well as many enterprise social software vendors) display a chronological list of human-readable content fragments that describe actions taken by people and applications. standard is still not widely implemented by enterprise social software vendors as well as not widely adopted by various content providers. Until content providers support the standard why should enterprise social software vendors implement the standard?

Social Networking and Going Back to Basics


2012 106

Social Business in 2013 – A Commitment


There are big key words in here at play in this so-called social business transformation that very few people, specially, vendors, have put into practice and perhaps that’s something that we can help them understand when talking about commitment.

2013 60

Intranets 2015 in Sydney

Michael Sampson - Currents

What was less good was that the technology underpinning all that work has been discontinued by the vendor (Cisco Social / Cisco Quad), with no migration path to anything else from that vendor (although the vendor has partnered with Jive). Last week I was in Sydney for the fifth annual Intranets conference, hosted by Step Two. With pre-conference and post-conference activities added in, it was a full week! Some comments: Big Ideas.

2015 41

In The Next Version - It’s Like Facebook For Work. Wait It Is Facebook For Work

John Tropea - Delicious Social Network KM

To explain this shift to potential buyers, early vendors such as Socialtext (where I was Director of Marketing), Yammer, SocialCast, Jive Software and others would use the analogy “It’s like a Facebook for the Enterprise". Social Software Vendors. File Sharing Vendors.

2015 29

Collaborative Thinking: Lotusphere 2008: Social Computing Chess Match

Collaborative Thinking

That said, the social computing capabilities within MOSS 2007 out-of-the-box are not comparable with best of breed tools from specialized vendors.

IBM Verse – It’s Here

Michael Sampson - Currents

Every vendor is allowed to cast a vision of the future. Every vendor is allowed a first version. In 2006 I gave away my research and consulting firm called Shared Spaces and went to work for an American vendor creating a transformative / re-imagined approach to email (it was not IBM).

2015 78

Collaborative Thinking: Getting People On The Same Page

Collaborative Thinking

Main | Apple snags 14 percent of US-based PC retail sales in February » March 18, 2008 Getting People On The Same Page A challenge for many large organizations and not just vendors: Tim OBrien must have one of the more difficult jobs at Microsoft.

When a Client Only Wants Part of Office 365

Michael Sampson - Currents

” A second option is to request that the document and content management vendor of choice signs up for the Microsoft Cloud Storage Partner Program (CSPP), so as to: … [enable] cloud storage providers to connect their services to Office Online and Office for iOS. What’s happening with Dropbox and Box could happen with other cloud storage partners too … but there is some work to be done at a vendor level to get there.

2016 44

Collaborative Thinking: Meanwhile, Over At WebEx: A New Sheriff In Town

Collaborative Thinking

Collaborative Thinking: Building A Robust Feed Syndication Platform (Part 2)

Collaborative Thinking

I mentioned that I remain amazed at how poorly large vendors (e.g., Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Apple snags 14 percent of US-based PC retail sales in February | Main | Of bread, butter, cheese, and mousetraps.

Office 365 in 2016 – More Stability? #office365

Michael Sampson - Currents

In my mind “stability” used to be about vendors decreasing the rate of errors and problems in software, thereby giving users the assurance and confidence that they could work without unnecessary interruption.

2016 49

Collaborative Thinking: Social Applications: Leave The Rough Edges Alone

Collaborative Thinking

When I listen to clients and vendors discuss social software, the applications are frequently semi-formal where social structures are explicitly defined and employee participation is directed in some manner by a business process.

Collaborative Thinking: Getting Started With Web Conferencing

Collaborative Thinking

Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Economic Concerns Will Renew Interest In Web Conferencing | Main | Another Example Of Video In The Classroom » February 28, 2008 Getting Started With Web Conferencing For those that might be new to web conferencing, there are few key items to consider before leaping to specific vendor solutions or before you go too far down the road of requirements gathering.

Reinventing Relationships with Social Business


In fact, I would venture to state that, if anything, it’s deteriorated big time and from a very dangerous point of view: not just from customers to vendors, but, more worryingly, from vendors themselves to their customers.

The Visualness of Microsoft Planner with the Rigour of Microsoft Project #office365

Michael Sampson - Currents

If you want a functional integration, there are three third-party vendors that you should explore. Three vendors, three different approaches, same basic idea.

2017 31

Workshare Point for Document Management in Outlook and SharePoint

Michael Sampson - Currents

There are other vendors in this space too - including MacroView , Sword , and Handshake Software. It will be interesting to watch market penetration rates of the Point-style solutions between these four vendors, as each has differing strengths.

What Does It Actually Mean to Offer a "Platform"? - Reconsidering the SharePoint Decision

Michael Sampson - Currents

Here's my slide, as a way of explaining it: After making the decision to buy platform+products, the firm has a collection of products from multiple vendors, built on a common platform from a single vendor. As a result, SharePoint is not about a single thing from a single vendor.

Forrester on Web Content Management for Online Customer Experience

Portals and KM

The group the vendors into four classifications: traditional ECM vendors (e.g., Vendors often tightly couple both WCM and eCommerce solutions with native delivery tiers, enabling businesses to offer CXM through a single package. The report assesses a number of vendors on how they meet market needs looking at their current offering, strategy, and market presence. 

Update on Microsoft Teams

Michael Sampson - Currents

Having access to “tons of information to help shape the product” is a significant benefit for any vendor, and is greatly enhanced in cloud-delivered services. Update from Kirk on the Office 365 Team on the new (still in preview) Microsoft Teams service in Office 365: … Microsoft Teams has picked up momentum since its launch last November. In the last month alone, 30,000 organizations across 145 markets and 19 languages have actively used Microsoft Teams. snip).

2017 24

New themes for “Enterprise 2.0?

Patti Anklam

conference in Boston last week to get the pulse of this emergent ecosystem of vendors, practitioners, consultants, and thought leaders and to connect with many of my favorite fellow travelers from the KM world. I spent two days at the Enterprise 2.0 A lot has been written already about the conference, and as usual the