The hidden cost of overzealous workflow systems

Governance in a Networked World

We often hear stories of how computing systems are making our lives easier by orchestrating our workflows. Unfortunately many of these workflow systems make light of the human cost of using them, especially if the need falls just 1% outside the tight scope of what they were designed for. Now they have installed a new expense tracking system.

Notes on “Wintec Case Study: Curiosity Conquers Control” (Kristi Bernards)

Michael Sampson - Currents

Put content, workflow forms, and various other business tools on the intranet. Have enabled staff to set up their own sites, lists, and custom lists. - … SharePoint is used for many different tracking processes – eg.,

2014 159

"I Use SharePoint" - a New User Adoption Resource Site from Microsoft

Michael Sampson - Currents

In my book, User Adoption Strategies , I show a four stage approach to gaining adoption of new approaches and new ways of working. Stage 1 is "Winning Attention," with the intent being to show why a target group should be interested.

2011 180

Conversations in Context: A Twitter Case for Social Media Systems Design

Making CommunitySense

On September 1, I gave the invited talk for the 5th AIS SIGPrag International Pragmatic Web Conference Track of the I-SEMANTICS 2010 conference in Graz, Austria. Central to this framework is the communicative workflow loop, which is grounded in the Language/Action Perspective. Here are the abstract of and link to the paper , as well as the presentation. Abstract. Conversations are the lifeblood of collaborative communities.

Change Leadership Challenge 2: Compelling Business Case

Partnering Resources

For example, if a project will cause significant workflow disruptions or will be perceived as busywork, you’ll need to spend more time talking about the business case with employees and setting expectations. If you answered yes to all five questions, you’re on the right track.

2014 243

Awareness Offers Its Social Media Command Center

Portals and KM

It also allows for CRM integration so firms can record and track what is being said about them. For example, the US Major League Baseball (MLB) organization uses Awareness to track the social media activities of all its teams. Each message has its own url for tracking purposes.

2012 164

Delivering Success with SharePoint: Jumpstart Session (Share2012, Atlanta)

Michael Sampson - Currents

Very easy to use out-of-the-box workflows for routing items. - for tracking what's happening with the US government federal stimulus bill. - (4) SharePoint unifies collaboration - intranet, project management, public website, extranet, and more. -. Dux is kicking off the Share 2012 conference in Atlanta. The conference starts tomorrow morning, and this afternoon is the pre-conference jumpstart. There's about 180 people attending.

IGLOO Software Embeds MicroStrategy BI Tools for Social Insight

Michael Sampson - Currents

IGLOO Software announced a partnership with MicroStrategy , for the integration of MicroStrategy's business intelligence tools into IGLOO's social business suite: " The solution will allow IGLOO customers to track user participation, influence, activity and engagement in a social intranet or extranet. As social technologies are introduced to business, workflow and employee interactions become more and more visible.

Notes on “Using SharePoint as the Canvas for Student Creativity and Inspired Solutions” (Lou Zulli)

Michael Sampson - Currents

They can keep track of what their children have to do – assignments, etc. - … provide external access via SharePoint Online for parents. Kicks off a workflow that kicks off an email to parents (“this is what your child has chosen; do you agree or disagree?”) Lou is talking about the use of SharePoint at Lakewood High School, and how students are deeply involved. Some notes: - Lakewood has been using SharePoint since 2001.

2014 109

Document Co-Authoring - Recent News (Monday, June 21)

Michael Sampson - Currents

TextFlow and Google Docs is an alternative to Word and track changes for collating feedback. New options to better support a collaborative document creation workflow. Litera IDS is a collaborative document co-authoring solution. Enables multiple people to work on a single document, and combines legal redlines into a single document. Includes access control capabilities, to limit access to the document. Integrates with major document management systems.

2010 104

The Connection Between Metadata, Social Tools, and Personal Productivity (Christian Buckley, Axceler) - Share 2012, Atlanta

Michael Sampson - Currents

case study - Christian talked about how he used SharePoint, workflow and social tools for building project teams. idea: organizations don't understand, much less track and measure, user productivity. -. workflow (look at the Forrester report from last year). -. Christian Buckley from Axceler is talking about the connection between metadata, social tools, and personal productivity.

2012 126

Reflections on Personal Kanban: A Series

Evolving Web

A kanban is a board where you visualize and track your work in progress. There is no one workflow to rule them all. We can have workflow kanban, task-based kanban, and others too.

The problem with being 'half social'

Governance in a Networked World

At the recent social business forum in Milan the CRM track was again heavily followed, but this time, for the first time, I noticed several of the keynote speakers identify the 'half social' problem. I hear the social mendia monitoring vendors use words like "workflow', 'governance' etc.

2012 169

The Cumulative Flow Diagram: High Performance Monitoring

Evolving Web

In kanban for software design, a cumulative flow diagram is used to track performance. The diagram shows how many tasks we have in a given part of our workflow. This is our workflow you don’t need to emulate it: Backlog: Items that have yet to make it into the workflow Priority 3: Items that are coming up in importance. In the previous post we discussed why you would want to measure your performance in Personal Kanban.

2009 118

Life Without eMail – Year 6, Weeks 21 to 24 – (Newcomer Challenging for King Email’s Crown)


I am sure plenty of folks are wondering where I am with it today and whether I am back on track, or not, right? Well, like I hinted above, at the beginning of this article, things are slowly, but steadily, coming back on track.

2013 197

Cadence and the Personal Kanban

Evolving Web

When a piece of work enters the group's workflow, how long it takes to accomplish a task, how work is handed off from one person to another, how each person creates value, how they pass that value along, and how it is declared completed.

My Enterprise 2.0 Toolkit Q1 2010

Evolving Web

Zen is an online Kanban tool that gives us the ability to visualize our backlog, our workflow, and our work styles - greatly increasing our productivity, effectiveness, and (again) satisfaction. There's a huge difference between tracking blogs and letting your network recommend posts to you.

2010 222

Microsoft Social Computing Overview

Collaborative Thinking

13 sessions in "social track". can chose to have workflow aroudn wiki as well (ex: HR policies database). Under the cover all of this are in lists so blogs, wikis can have workflow attached. Note: people will have to keep close track of team wiki vs. enterprise wiki - different capabilities and different implementations! Notes from Christian Finn, Director, Social Computing.

The Group Work Site in SharePoint 2010 - "strange, inconsistent, weird, and unusable"

Michael Sampson - Currents

On the face of it, the Group Work Site could be used by a team / group in a business department, to handle much of their day-to-day workflow and coordination. It's a bit like workflow-lite, and can be used for text or text plus a document. -

2011 170

Spigit Provides ICON as a Free Crowdsourcing Platform

Portals and KM

It is designed to make full use of the good ideas across an enterprise and help companies then implement those ideas by using traditional workflow to connect the right ideas to the right person at the right time.

Icons 198

OpenSpan Accelerates the Automation of User Processes

Portals and KM

Using the OpenSpan Events desktop monitoring technology, you can record every step in every user’s workflow, 24x7x365. This can both help target where to automate and then track the ROI from these efforts. Here is a software innovation that is potentially transformational.

Share2011 - I am Finishing These Mints and Leaving If This Training Doesn't Improve!! (Veronique Palmer, Lets Collaborate)

Michael Sampson - Currents

92% of what we spend on training each year is not tracked back to ROI. -. You can't train beginners about any enterprise features - content types, workflow, etc. Veronique Palmer from Lets Collaborate is talking about effective end user training for SharePoint.

2011 142

Review of Huddle - Part 1. What is Huddle?

Michael Sampson - Currents

Huddle offers a workflow-lite option, for requesting and tracking approvals on documents and other items. Huddle is online project management, storage, and collaboration service. In the upcoming series of blog posts, I review and examine what Huddle has to offer.

2011 153

OutStart’s Learning Content Management System Automates Key Components of Content Development

Portals and KM

You can find learning content there and the LMS keeps track of usage. The workflow and review processes are streamlined for rapid progress. This makes updating easy and eliminates the possibility of losing track of content. Other core capabilities include configurable metadata management, review management, workflow, media management, search and re-use, enterprise class security, partitioning, data movement, and integrations.

One wonders….

Chris Corrigan

Actian believes its position in the Visionaries quadrant embodies the company’s deep experience in delivering high performing analytics at scale, proven track-record with thousands of successful customers, and continued industry-leading innovation. From a piece of unsolicited email I got this morning comes an absolutely exquisite piece of writing.

2015 58

Novell Vibe 3.3 Includes Seamless Integration with Microsoft Office

Portals and KM

A Vibe dashboard can now be added to Office apps that brings in Vibe features such as version tracking and history. There are also workflow improvements and they have simplified the template to better work with tablets such as the iPad. I have been covering Novell for some time (see for example, Novell Teaming Brings Kempinski Hotels into Enterprise 2.0 and Novell GroupWise 2012 Expands its Collaboration Capabilities ). 

2012 183

Pattern Recognition and Outliers: Beginning to Recognize Waste in Personal Kanban

Evolving Web

Similarly, while it is simple to track your work and limit what you're doing at any given point-in-time in personal kanban, the implications of tasks and workflow run deep. Kanban's primary weapon: visualization. Kanban's primary tool: limiting WIP.

News Updates (October 15, 2009)

Michael Sampson - Currents

Comprising secure, branded, online intranet, document management, project management and CRM, collaborators share documents, calendars, tasks, opinions and discussions, while employees can log sales opportunities, track customer issues and easily locate information on any customer or contact. It’s trying to achieve the holy grail of workflow and group collaboration by tying the two paradigms of threaded email discussions and wikis together. ROI on Advanced Collaboration Solutions.

2009 122

MySite - Social Architecture Planning

Collaborative Thinking

Shows stream of comments on Note Board and activities re: tracking people and tags. can track items coming form within SharePoint but you can build connectors to include other sources. Consolidated: activities from everything I track (inbound). simple select all items I track. Workflow for handling concerns and escalations. Notes from Venky Veeraraghavan's presentation, forgive the typos!

OutStart’s Participate Enables the Social Side of Enterprise Work Processes

Portals and KM

This latter feature can be a useful way to keep track of the pulse of the organization. Where needed workflow is available for content review before posting. You can track the activity of everyone within the system and provide credit for their involvement.

The Sharepoint Sessions – Part Three – Sharepoint Best Practices Conference

Green Chameleon

artists, album, track). Sharepoint workflow is not ready for prime time as it requires a lot of expertise to get it right. This is part three of my four part notes from a local event sponsored by Knowledge Management Associates , “Real World Sharepoint Experiences.” Tim Farrell and Marcel Meth gave a recap of the recent Sharepoint best practices conference. This event sold out quickly and I understand that Microsoft may offer them more frequently because of the popularity.

2008 109

Blog>> Practitioner Guidelines for Knowledge Audits

Green Chameleon

Get hold of the department business process workflows. Determine the most important actions to be taken as a result of the audit, focusing on the most important risks, gaps and opportunities, seek senior management endorsement, and develop a detailed implementation plan, with a means of tracking and measuring progress and impact against the plan.

2017 100

How-to Guides>> Cross-Post: Practitioner Guidelines on Conducting Knowledge Audits

Green Chameleon

Get hold of the department business process workflows. Determine the most important actions to be taken as a result of the audit, focusing on the most important risks, gaps and opportunities, seek senior management endorsement, and develop a detailed implementation plan, with a means of tracking and measuring progress and impact against the plan.

2017 100

Community Is A Management Approach, Not Just a Role

John Tropea - Delicious Community

A better understanding of how to incorporate real-time conversation into traditional workflows in order to improve communications, expectation-setting, quality, and adoption of a business process. The Community Roundtable A peer network for community managers and social media practitioners.

Roles 58

Lotusphere 2010: Notes from Day 1

Michael Sampson - Currents

Also in that fixpack, by the way, is support for basic calendar workflow on the iPhone (accept/decline meetings etc.). You can track Lotusphere 2010 news and views on Twitter (hashtag #ls10). Day 1 of IBM annual Lotusphere conference was today, in Orlando.

2010 127

What Are the Chances of Pragmatic Pathways for Social Business?


Ok, back on track! He talks as well, as part of the mix, about the power of social business and the role of evangelists (those champions) along with the power of social technologies and the use they make of them for their day to day workflows.

2012 201

Redliner: Collaborative Editing Made Easy

John Tropea - Delicious Collaboration

If you need to collaborate on a document with someone, you can simply email a Word document back and forth, but that can get messy as it’s hard to keep track of the various versions of the document moving around. Written by Simon Mackie.

News Updates (November 18, 2009)

Michael Sampson - Currents

They are also working on a collaboration mining tool, for keeping track of who is currently involved in a project. - So why are we still breaking natural workflow to utilize fixed room Telepresence? Standardization of Collaboration Tools.

2009 136

Socialtext Continues to Focus on Workplace Integration

Portals and KM

As Eugene said, it is people who do the work so you need to push social tools more into the workflow where people actually work. It  includes a simplified user experience, as well as several functional enhancements including a new editor, task management, page creation and tracking capabilities, as well as a theme selector that enables the administrative user to quickly and easily customize and brand their environment.

Update from the Obama Answer Center - Web 2.0 and US Elections

Portals and KM

This also allowed the Obama campaign to better server voter questions and requests, as well as better track donors and people looking to join the campaign. In the answer center : you can choose the second tab “contact us” and now fill out a RightNow designed “ ask a question form ” which contains pre-fields that allows the Obama campaign to streamline workflow sending the questions to the appropriate Obama campaign subject expert, increasing response times.

2008 100

News Updates (February 26, 2010)

Michael Sampson - Currents

The mobile workforce can now be dispatched to job sites, collaborate in company workflows, submit and retrieve data from lists, and even download InfoPath forms for offline editing. Using its WeaveSync technology - an indexing, matching and synchronization tool for documents - TextFlow offers a more simplified way to manage input, as well as merge and track suggestions and text contributions from multiple writers at once. Central Desktop 2.0.

2010 104

Keynote Panel: Real-World SharePoint Governance (Share 2012, Atlanta)

Michael Sampson - Currents

we can't find information, or the process is inefficient, or there is risk around the use of Excel for tracking. workflows for provisioning, required fields, quotas. Track how cycle times have decreased. In the final SharePoint content session for the day, Jeremy Thake (AvePoint) is hosting a panel discussion with Richard Harbridge, Sarah Haase, Susan Hanley, and Adam Quinn. Question 1. Define governance in 140 characters or less. Susan: IT assurance, user guidance.

2012 117

News Updates (September 22, 2009)

Michael Sampson - Currents

We use it to track programs, projects, dates, costs, etc.,” We offer consulting services that optimize workflow processes. Zoho Discussions. Zoho released it's first new product for 2009, Zoho Discussions.

2009 148