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Forrester's Five Stages of Social Media Maturity

Portals and KM

Forrester has released a new report,  Accelerating Your Social Maturity: How To Move From Social Experimentation To Business Transformation. Sean Corcoran said that, “the biggest insight that came from this research is that, no matter what industry your company is in, what geographies you reside in, or what audience you’re targeting, large organizations tend to go through common stages of change as they adopt and use social technologies for business.”

2011 43

Forrester: Enterprise Search is Maturing and Becoming More Social

Portals and KM

Yesterday I wrote about social search and the Web. Forrester has provided an interesting new report, Enterprise Search: Six Key Trends to Watch by Leslie Owens with Stephen Powers and Anjali Yakkundi, and social is more positive here. Social media, especially activity streams through enterprise micro-blogging, is on the rise. Social aspects will also impact search as more social features come into practice. Search and social are very interrelated.

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Forrester on Enterprise Search Trends

Portals and KM

Here is a new report on 2011 enterprise search trends from Forrester, Enterprise Search: Six Key Trends to Watch by Leslie Owens with Stephen Powers and Anjali Yakkundi. It will be become increasingly recognized that the knowledge and insight revealed on social platforms and enterprise 2.0

Forrester's Leslie Owens Covers Enterprise Search

Portals and KM

Last month I attended Forrester's Content & Collaboration Forum 2011. The Forum explored what the “current demand for more portable, social workplace experiences means for your workplace strategy.” It shared the “latest trends in technology adoption and how firms forge better business outcomes from a more mobile, social, and virtual workforce.” You know all about the participants who engage in conversations within the enterprise social media platforms.

Forrester on Enterprise Content Management Suites, Q4 2011

Portals and KM

Forrester has release their report, The Forrester Wave™: Enterprise Content Management Suites, Q4 2011 , by Alan Weintraub with Stephen Powers and Anjali Yakkundi. Forrester uses 66-criteria to evaluate enterprise content management (ECM) vendors. Forrester now divides ECM products into four types: foundational, business, transactional, and persuasive. Then there is whole issue of making content sharing and content workflow more social.

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Forrester Covers Top 15 Enterprise Technology Trends for 2011 To 2013

Portals and KM

Forrester has released its research on top technology trends for enterprises to watch from 2011-2013 and I was pleased to get a review copy.   This book shows the “dramatic impact possible from combining Social Computing, mobile technologies, collaboration platforms, and cloud-based capabilities for rapid deployment of innovative new ideas.” It addresses the social side of business processes.

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USAA hearing member’s “authentic voice”

Ant's Eyeview Blog

USAA , a financial services company that has always been tops in customer service , is now demonstrating leadership in social media. One of USAA’s first fore’s in social media was the launch of Bazaarvoice Ratings and Reviews product on

Enterprise Social Software Will be Pervasive by 2016 - Perhaps

Portals and KM

The Forrester report, Social Enterprise Apps Redefine Collaboration , predicts that enterprise social software twill become a $6.4 Juan Carlos Perez provides a nice summary of the Forrester report.  He notes that according to Forrester, will grow strongly in the coming years, surpassing the demand for more traditional communications and collaboration products, The latter point is an interesting one.  or social business, however you call it.

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What is your Social Media ROI? Who Cares?

Ant's Eyeview Blog

The ongoing crusade of answering “what it the ROI of social media?”, Two years ago I blogged about “ Coping with Social Media ROI ” especially since ROI was the yellow flag thrown onto the playing field to stall social media efforts. If you can’t measure the ROI, we can’t spend money on social media. What we SHOULD ask is “what do I need to measure to signal success with social media?” How do you measure Social Media ROI?

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My Notes: Forrester Forrester's Content & Collaboration Forum 2011

Portals and KM

Last week I attended Forrester's Content & Collaboration Forum 2011 and was pleased, but not surprised, to find it to be a great event. Forrester notes that in five years, almost half of US workers, about 63 million people, will be working virtually. The Forum explored what the “current demand for more portable, social workplace experiences means for your workplace strategy.” Driving Business Value Through Enterprise Social Networking.

Social Commerce: Connecting Bricks with Clicks

Ant's Eyeview Blog

And now, pioneers are dipping their toes into social commerce as a way to capture more wallet share. One such retailer at the forefront – bringing the traditional storefront to life on social channels – is Express. AEV Blog facebook commerce Social Business social commerc

2011 25

Forrester’s Guidance to CIOs on Establishing Social Media Policy

Portals and KM

I recently received a review copy of the Forrester report, The CIO’s Guide to Establishing a Social Media Policy.   While Forrester’s Nigel Fenwick does explicitly take a position on this, his report does not use the words “best practices” or any similar term. it includes explanations of the topics that you should consider for inclusion in a social media policy, allowing you to tailor your own policy to the specific needs of your organization and industry.”.

Social Enterprise Today: Useful New Content Aggregation Site

Portals and KM

Here is another excellent site created by Jerry Bowles, Social Enterprise Today.  Others include my friend Luis Suarez , Greg Lowe , who I just saw again at the Forrester Content & Collaboration Forum, Ross Dawson , whose work I have written about several times and one of the people I most frequently RT, and Jacob Morgan whose work I follow. It aggregates a number of bloggers on the topic and I am pleased be to included.

Forrester on Using Social Computing To Boost IT Productivity

Portals and KM

space as some times they attempt to block or curtail social media activities. Forrester’s Nigel Fenwick presents a nice twist to this view by offering research on how social computing can boost IT productivity. It concluded that their “survey of social media users indicates that IT staff increase productivity by adapting Social Computing to their role. Social media can support c increased collaboration that fuels innovation.

Looking Deeper into Getting Social Business Right

Portals and KM

Yesterday I offered some high level requirements for making enterprise social business work. In summary you have to integrate the new social tools with work processes and the traditional apps that support these process (see also - Integrating the Interactions with the Transactions and Maybe Enterprise 2.0 I am looking forward to the sessions and conversations about the next moves in social busienss at Lotusphere 2102 next week. 

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What is the Value of a Tweet or Facebook Fan?

Laurel Papworth- Social Network Strategy

Here’s some statistics for you: Eventbrite – Online Ticketing, Social Conference Organiser. On average, across all social channels, each share is worth an average of $1.78 chompon_social_action_value. // ]]> JustGiving Not For Profit. is industry avg, Forrester].

Forrester on Enterprise 2.0 for KM Professionals

Portals and KM

Forrester recently sent me a review copy of their 30 page report - Forrester TechRadar™ For I&KM Pros: Enterprise Web 2.0 - Wikis And Social Networks Are Ready To Deliver High Value To Your Enterprise, Q4 2008 by Gil Yehuda with Kyle McNabb, G. The major areas of focus and conclusions are similar to Forrester TechRadar For Vendor Strategists: Enterprise Web 2.0 - How Product Strategists Should Approach A Maturing Web 2.0

Forrester's Top 15 Technology Trends for Enterprise Architects

Portals and KM

Forrester’s Alex Cullen recently released, The Top 15 Technology Trends EA Should Watch and they were nice to share with me. The summary states, “Forrester has identified 15 technologies with the greatest potential for business impact, and we’ve grouped these technologies into five themes: social computing for enterprises, process-centric information, restructured IT service platforms, Agile applications, and mobile as the new desktop.

Forrester's Bernoff and Schadler Provide Prescriptions for Empowered Employees

Portals and KM

The new book, Empowered, by Forrester’s Josh Bernoff and Ted Schadler , provides a path for companies to response to the newly empowered customers who operate in the Web 2.0   Mobile devices and social software like Twitter lend themselves well to the quick responses and comments about products. The goal is not to stop social media but assess, and manage the related risks.

Forrester Says Firms to Increase Marketing Investment in Blogs

Portals and KM

ReadWriteWeb recently covered a Forrester report, Despite The Recession, More Than 50% Of Marketers Will Pursue Social Applications , by Jeremiah Owyang of Forrester. Jeremiah surveyed 145 global interactive marketers in both B2B and B2C companies with more than 250 employees on their social media marketing plans. Blogs are included in the social media mix and they had the highest combined total for increasing or staying the same in marketing investments.

Forrester Wave Report: The Leaders in Community Platforms for Marketers (Part 4/4)

John Tropea - Delicious Community

What you must do before you select a vendor Many of our clients follow the POST methdology , which is a framework for them to first understand the People they’re trying to reach, and how they use social technologies. There is a lot of noise in this space (social software?

More from Forrester on the Future of Enterprise 2.0 Technologies

Portals and KM

I recently received a review copy of Forrester TechRadar For Vendor Strategists: Enterprise Web 2.0 - How Product Strategists Should Approach A Maturing Web 2.0 They focused on technologies considered most appropriate for employee collaboration and included 11 technologies: blogs, forums, mashups, microblogs, podcasts, prediction markets, RSS, social bookmarks, social networks, widgets, and wikis. They wrote, "Social networks provide context to content.

Forrester’s Online Community Best Practices | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Feb 21 2008 Forrester’s Online Community Best Practices Published by Nancy White at 5:18 pm under Uncategorized , communities of practice , community indicators , identity , networks , online facilitation , online interaction , social media Last week I wrote briefly about the recent Forrester report on building online communities for marketing.

Forrester Discusses Barriers to Intranet Use and Suggestions to Get Better

Portals and KM

Forrester recently released a report on What’s Holding Back Your Intranet? They found that 93% of employee respondents said they use an intranet or company portal (Forrester uses the terms interchangeably) at least weekly, and more than half reported daily use. In fact, Forrester reports, “Most enterprises at least try to offer usable online experiences to their prospects and customers — but continue to inflict user-hostile internal systems upon their employees.”

New Addition to the Ant’s Eye View Silicon Valley Leadership Team: Todd Shimizu

Ant's Eyeview Blog

AEV Blog Social Business social media silicon valley todd shimizuThe Silicon Valley has always been known for innovation and forward thinking. At Ant’s Eye View, we see this every day as we work with our clients in the Bay Area.

2011 46

My Reviews of the Collaboration Platforms on the Recent Forrester Wave™

Portals and KM

The Q3 2009 Forrester Wave™: Collaboration Platforms by Rob Koplowitz is out. MindTouch, the only open source option in this Forrester Wave, landed as a Strong Performer. Atlassian, Jive Software, Socialtext, and Traction Software all approach the market with strong social networking capabilities. Central Desktop adds MS Outlook Integration to its SaaS Social Technology Platform and Central Desktop Moves Up with Enterprise Edition.

My App Gap Posts for August 2011

Portals and KM

The Social Marketing Funnel – A Review. We First: On Brands, Consumers, and Social Media – A Review. Forrester on Mobile Collaboration Providers. Here are my AppGap posts for August. The AppGap posts began toward the end of January 2008.    Here, I am primarily doing product commentaries with a few other things thrown in. Below are the ones for August. There will be more in September. Endeca Moves Beyond Deterministic BI Reporting.

2011 41

Forrester put someone else's money where their mouth is

Engineers without Fears

It slipped my attention that Forrester are saying the US corporate social software market is worth $300M and is set to increase 5-fold over the next 5 years - remaining equally split between internal & external applications. The lion's share of the $ is being spent on social networking software. I'm guessing the social networking spend is being driven by external applications & marketing budgets!?! market sizing forrester e2.0

The Social Organization: Social Media is not Community

John Tropea - Delicious Community

The Social Organization About Rachel Social Media Metrics Social Media Examples Enterprise 2.0 Consultants Enterprise Social Software Subscribe Subscribe in a reader Enter your email address: Delivered by FeedBurner My Other Accounts Categories Best Practices Books Deep Thoughts.

2008 15

Understanding the difference between Forums, Blogs, and Social Networks

John Tropea - Delicious Social Network

Social Networks are like topic tables at a conference luncheon. Social networks allow members to organize around a person’s relationships or interests, rather that just focused on topic. - om portable sociale netværk » Interessante links fundet d.

Forrester’s Social Technographics Shows Decline in Online Social (and Forum) Activity in 2010

Managing Communities

Jackie Rousseau-Anderson of Forrester has a run down of the 2010 update of their Social Technographics data. conumers based on their online social activity and then place them into categories. In short, they poll U.S. These categories are: Creators: Publish a blog, publish your own web pages, upload video you created, upload audio/music you created and/or [.].

My Fast Forward Posts for August 2011

Portals and KM

Forrester on Designing Mobile Apps. Review of Business Goes Virtual: Making Sense of Social. What Exactly Does a Social Media Influence Score Mean? Here is the monthly listing of my Fast Forward blog posts. I find it helps me with an archive and hopefully is also useful to you. There is a separate category for these summaries in my right side column on this blog. This isi the last month for the FastForward blog. I have greatly enjoyed the past four plus years writing for it.

2011 43

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

Before I joined Forrester as an analyst covering this space, I started this list and it grew and grew. It’s somewhat relevant as Om Malik has now asked a rhetorical question if Social Network tools are just a feature of website. But I think blogs are a social networking tool.

2007 20

Aligning Collaboration with Business Processes

Portals and KM

Forrester recently issued a new report, The State Of Collaboration Software Implementations: 2011 by TJ Keitt with Matthew Brown and Joseph Dang. Forrester report author TJ Keitt offered this explanation.

2011 52

The Connectbeam Social Computing Blog: Forrester Reports that Corporate Social Networks will Augment Strategic HR Strategies

John Tropea - Delicious Social Network KM

The Connectbeam Social Computing Blog A resource and viewpoint from Connectbeam on how social computing is changing the way we work. This has been a theme at Connectbeam and we are pleased to see these conclusions from Forrester. and social networking.

An Ant’s Eye Point-of-View: Recruiting on Social Media is more than LinkedIn

Ant's Eyeview Blog

Social networks can help you source and screen quality candidates for fit before meeting them, increasing your efficiency. In addition, job seekers are increasingly turning to social networks, a recent Jobvite survey found that 1 in 6 workers used social networks to get hired. While having a recruiting presence on social networks is key for active job seekers to find you, it also helps you get noticed by passive job seekers.

Wrap Up of 2nd Annual Community Manager Day: Voices Around the World #CMAD « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

John Tropea - Delicious Community

The folks at Fresh Networks discuss the Pros and Cons Sysomos does analysis on the event A community managers job never ends at 6pm by Social Media Club See Spain’s Community Manager Day website -Spanish More discussions spreading the globe and more here -Spanish What is a Community Manager?

My Favorite Tweets for December 1 – 15 2011

Portals and KM

RT @socialmedia2day : The State of Social Marketing 2011 - 2012 by @BrianSolis * [link]. Social networking's salad days are ending, Forrester says [link]. RT @darwineco : How Social Media Is Changing The Stock Market [link]. RT @GautamGhosh : RT @amcafee : @Forrester sez #e20 #socbiz to be $6.4 RT @swensonkeith : Interesting panel discussion on how social tech is effecting the brain #socbiz #e2conf [link].

2011 36

Full Circle Associates " Forrester's Online Community Best Practices

John Tropea - Delicious Community

There is one mention of “a group within an existing social networking site&# but this is a huge sweet spot. You need to work with your developers to develop both the technical AND social architecture.

Australia: Senior Citizens on Facebook over 55’s

Laurel Papworth- Social Network Strategy

Australia too has a massive increase in seniors in Facebook and social networks generally in the last year or two. Social network strategist Laurel Papworth said Australia’s take-up rate was generally about 2 to 3 per cent higher than the US for computer use.