Blog>> Knowledge Retention: Beyond Guidelines and Rhetoric

Green Chameleon

He was keen to establish a knowledge retention programme that would bring together experienced and young engineers, but he was unable to convince his company to put resources into it. Naturally, knowledge retention could not be a priority for them.

Blog>> Roundtable on Knowledge Retention Techniques held on 21 May 2013.

Green Chameleon

Back in May 2013, we held a Roundtable on Knowledge Retention Techniques. Carla Newman, Shaharudin Mohd Ishak and Ashad Ahmed very graciously shared with us their journey and experiences in Knowledge Retention. Carla Newman – ROCK (Retention of Critical Knowledge).

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Blog>> Knowledge Retention Video

Green Chameleon

Here’s a nice, concise 2 part video presentation from James Alexander of the US Food Safety and Inspection service based in Washington DC, describing how they got started in a knowledge retention programme for their leaders and also subject matter experts.

Blog>> Knowledge Retention Roundtable and Knowledge Risks

Green Chameleon

We had a great afternoon yesterday with Shaharudin Mohd Ishak from IE Singapore , Arshad Ahmed a KM practitioner from the UK and Carla Newman from Kuala Lumpur on practical knowledge retention strategies.

Blog>> Knowledge Retention Videos

Green Chameleon

Michael Kull has some nice crisp videos on knowledge retention (personally, I prefer the term knowledge continuity because it’s more future oriented, but who’s arguing) – look out for the interviews with Dorothy Leonard of Deep Smarts fame and Jeanne Holm of NASA).

Blog>> Carla Newman on Retention of Critical Knowledge

Green Chameleon

From our Knowledge Retention Roundtable last week, a short summary of top tips from Carla Sapsford Newman

Green Chameleon » Knowledge Retention Videos

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Knowledge Retention Videos Michael Kull has some nice crisp videos on knowledge retention (personally, I prefer the term knowledge continuity because it’s more future oriented, but who’s arguing) – look out for the interviews with Dorothy Leonard of Deep Smarts fame and Jeanne Holm of NASA).

Knowledge retention – a game of two halves.

Chris Collison

Communties of Practice Flow Knowledge retention Knowledge Sharing Knowledge transfer Metaphor Project ManagementBack in the 80′s, the oil company Shell ran a promotional campaign from their petrol (gas) stations in the UK which would never work today.

Green Chameleon » Knowledge Retention or Knowledge Assurance?

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Knowledge Retention or Knowledge Assurance? Knowledge retention and the problems of knowledge loss from an aging workforce have been in the air recently.

Fossils, Time Capsules, Museums and other Knowledge Retention techniques

Chris Collison

KM Knowledge Asset Knowledge Management Knowledge retention Knowledge transfer Lessons Learned Metaphor Project Management

Green Chameleon » The Mobile Phone is a Knowledge Retention Tool

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about The Mobile Phone is a Knowledge Retention Tool In KM, one of the reasons we say why we need to capture and share knowledge is that it could walk out the door.

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Social Computing on Your Intranet Can Improve Employee Retention

John Tropea - Delicious Social Network KM

engagement statistics

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iWatch but do iLearn?

Chris Collison

Behaviours Improvement KM Knowledge Management Knowledge retention Knowledge Sharing Quotations Storytelling Like hundreds of millions of others, I enthusiastically tuned in to watch the Apple Launch event yesterday.

2014 46

10 options for implementing a KM strategy

Chris Collison

However, it’s hard to imagine “lessons learned”, “knowledge retention” or the creation of knowledge products spreading like wildfire.

What lessons can KM learn from Minecraft?

Chris Collison

Knowledge Asset Knowledge Management Knowledge retention Knowledge transfer Learning Lessons Learned Metaphor Organizational learning Peer Assist Storytelling Minecraft is a phenomenon.

2014 46

Getting Lessons Learned Right: Part 2 – Questions

Chris Collison

The truth is in there, if we can ask the right questions… Facilitation Knowledge Management Knowledge retention Knowledge Sharing Knowledge transfer Learning Lessons Learned Organizational learning Project Management

2013 46

Changing the end-game.

Chris Collison

Knowledge Management Knowledge retention Knowledge Sharing Quotations See if you can find the connection between these three things: a news item , a book and a song. 1) There was an interesting article in the news this week, regarding a radical proposal to change the way international football matches ( soccer – stay with me, my American friends… ) are handled in the event of a level score after all the time has been played.

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Overcoming Knowledge Loss: Key Knowledge Retention and Transfer Approaches - KM Edge: Where the best in Knowledge Management come together

John Tropea - Delicious Community

Sign In Home KM Topics KM Overview Case Studies About Us Search Overcoming Knowledge Loss: Key Knowledge Retention and Transfer Approaches Page 1 | 2 | 3 | 4 | 5 In APQCs most recent research on knowledge retention and transfer (KR&T) approaches, the primary lesson is that variety is key. Storytelling Programs Storytelling is another powerful tool for knowledge retention and transfer. Leveraging Retirees Knowledge retention and transfer does not stop with retirement.

Green Chameleon » How to Get Started with an Expertise Transfer Programme

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about How to Get Started with an Expertise Transfer Programme Here are some startup materials if you’re worrried about knowledge retention, rapid expertise turnover, soon-to-retire experienced staff, or anticipated expertise gaps.

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Green Chameleon » How to Get Started with an Expertise Transfer Programme

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about How to Get Started with an Expertise Transfer Programme Here are some startup materials if you’re worried about knowledge retention, rapid expertise turnover, soon-to-retire experienced staff, or anticipated expertise gaps.

2007 100

The Secret Ingredient for Customer Lifecycle Marketing? Community Management.

Online Community Strategy

Of the lifecycle stages – Awareness, Consideration, Purchase, Retention and Advocacy – Awareness enjoys the greatest clarity of ownership, with marketing owning the stage 88% of the time. Retention is most fragmented, with few organizations defining clear ownership of this stage.

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Benefits of Social Business

Michael Sampson - Currents

San mentions three benefits from being a social business : collaboration, mobility, and employee retention. On employee retention, San says: ". social businesses benefit from increased and global collaboration, as well as mobility, to ensure the whole team feels a part of the decision making process.

Three Ways Human Networks Can Help Drive Change

Partnering Resources

In another example, a technology organization used the informal system to strengthen its membership retention strategy. Finally, when a merger caused a redundancy in staff positions, leaders drew on the informal system to help make retention decisions.

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The Customer Community

Online Community Strategy

Customer communities hold the key to Customer acquisition, retention and growth. Image © Leigh Prather. The last few years have seen big brands make extraordinary investments in developing massive “digital transformation” and social media programs.

2017 59

Job #SocialMedia – Digital Marketing Co-ordinator- Sydney @p2pKirstie

Laurel Papworth- Social Network Strategy

This long established and growing financial services company boasts an outstanding culture and high staff retention. Found social media job one on Seek , just posted, 70K a year. Presuming Australians only?

2013 174

Expertise development, communities and connectivism…

Chris Collison

We were exploring a number of research topics relating to the development, transfer and retention of expertise. I spent yesteday at Henley Management College in a research workshop facilitated by Richard McDermott.

2007 46

The Customer Community

Online Community Strategy

Customer communities hold the key to Customer acquisition, retention and growth. Image © Leigh Prather. The last few years have seen big brands make extraordinary investments in developing massive “digital transformation” and social media programs.

2017 46

My first Squigl

Joitske Hulsebosch

The drawings help to retain attention and increase the retention rate of information. I have made my first Squigl, a whiteboard animatie (these videos with drawings). You probably know them from RSA animate.

2017 141

Critical Examination of MOOCs by Jeremy Knox

Jenny Connected

Knox argues that participation in MOOCs is measured through visible activity, retention and completion rates and ‘lurking’ or associated non-visible activity (i.e. Jeremy Knox ’s book – Posthumanism and the Massive Open Online Course.

2016 205

Shared Group Discourse Impacts on Productivity

Michael Sampson - Currents

The ability for people doing similar tasks to talk together helps with both productivity and retention. A recent analysis at Bank of America demonstrated this dynamic for call centre agents, reinforcing the productivity-driving benefits of strong ties: Humanyze’s smart work badges contain microphones and and precision positioning technology. “We’re doing voice analysis in real time,” says CEO Ben Waber.

2015 89

NextPage Acquired by Proofpoint - New Information Governance Solution Available

Michael Sampson - Currents

With Proofpoint Enterprise Governance, enterprises can now fingerprint and track information across disparate systems, enabling proactive information governance for compliance, data retention and eDiscovery.". Proofpoint Enterprise Governance also helps to improve document policy compliance, and reduce retention costs by identifying and disposing of documents that are no longer needed. ".

2012 89

Preview of the Brands & Collaborative Economy Research Project

Online Community Strategy

I am also doing a limited number of private briefings on the Collaborative Economy research and how a modern approach to online communities can support innovation, customer acquisition and retention.

2015 46

Preview of the Brands & Collaborative Economy Research Project

Online Community Strategy

I am also doing a limited number of private briefings on the Collaborative Economy research and how a modern approach to online communities can support innovation, customer acquisition and retention.

2015 46

Walking around it to find a problem’s shape

Learning Alliances

Balance expansive conversation with retention (notes can be referred to later). Working together and staying in touch over more than ten years, Sean Murphy and I have tried a lot of different ways of learning together, from each other and from others.

2013 130

Design Experiences, Don't Plan Meetings

Michael Sampson - Currents

Informal learning trumps formal learning in terms of knowledge retention and transfer. John talks about the need to design the learning experiences at meetings , rather than leaving them up to chance: " "For far too long, meeting professionals have been in the planning business. We plan on inviting the same people to the same meeting to discuss the same issues, yet we expect different results. There’s a term for that.

Notes on SW105 Colgate Palmolive and David Jones

Michael Sampson - Currents

One part of success is cultivating great employees, with high engagement and strong retention. -. Business case - enhance communication, build collaboration, increase engagement and retention, and more. In the first session after lunch on Tuesday, the talk is about enabling the Smarter Workforce. Speakers from Colgate Palmolive and David Jones are sharing their stories. Maree Foti, HR Manager, David Jones (Australia). - "Transforming an Australian Icon.".

2013 98

IBM Offers Analytics to Help Clients with Workforce Transformation

Portals and KM

As a result, companies can read the pulse of their organization to improve retention, performance and morale. now offers new Big Data analytics software and services solution to help organizations build and maintain their global workforce.

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“Retaining Organizational Knowledge” (James Thomson)

Michael Sampson - Currents

Agenda: - What is knowledge retention? - Knowledge Retention. James is talking about retaining organizational knowledge ; would like this to be somewhat interactive. How did he manage the staff at the Beehive. - How do you manage technical knowledge organizations. lots of people doing knowledge work. - how to retain knowledge with shifting demographics. identify critical knowledge. know where it resides. preserve and put it to best effect. See PDF for more (16 pages).

Preserving knowledge. Jam tomorrow?

Chris Collison

It might be better to divert that knowledge retention budget towards securing ongoing knowledge access. Have you ever been given a pot of homemade jam? ( Jelly to my American readers!).

Social Media for Training Departments in Companies

Laurel Papworth- Social Network Strategy

Social media improves staff retention (thanks again Deloittes!). I was invited to speak on social media in the Enterprise by Cadre eLearning to a group of corporate training people. Here are the slides for them. Training departments and social media. View more presentations from Laurel Papworth. The diagrams I used are on Flickr.