Lotusphere 2011 Notes: Social Business ROI Panel
Portals and KM
FEBRUARY 2, 2011
I attended a session on social business ROI. Improved online communication reduced the time from diagnosis to treatment through the use of remote resources. Rather than simply waste these resources, they looked to recycle the components within the homes for use elsewhere through Habitat for Humanity. Brian said that they are a lean organization focused on continuous improvement. This is another in a series of my notes on Lotusphere 2011.