Lotusphere 2011 Notes: Social Business ROI Panel

Portals and KM

I attended a session on social business ROI. Improved online communication reduced the time from diagnosis to treatment through the use of remote resources.  Rather than simply waste these resources, they looked to recycle the components within the homes for use elsewhere through Habitat for Humanity. Brian said that they are a lean organization focused on continuous improvement.  This is another in a series of my notes on Lotusphere 2011.

2011 130

Enterprise 2.0 Boston June 2010 Highlights: Making Technology Work in Organizations

21st Century Organization

ONRAMP is a suite of professional services and technical resources and InnoCentive@Work an "internal web-based collaborative community for problem solvers". As Marc Smith's Node XLS map reveals, recognized and aspiring Enterprise 2.0

2010 164

The Seven Habits (??) of Highly Effective Collaborators - Think Organizations, Not People

Michael Sampson - Currents

Hyoun from Aberdeen proposes a list of seven habits that highly effective collaborative organizations enact: ". one of the sharpest divides among maturity classes was in how companies defined their collaborative ROI. For more on the human practices of collaboration, see my resource center on the topic. we focused on the plight of the Laggards: the bottom 30% of our respondents.

2011 124

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Links for this week (weekly) Links for this week (weekly) Lessons on the hard job of designing communities in the organization Jun 14 2011 Share Tweet Summary : If communities have a real value for organizations, there are still few certainties about their positioning and management.

2011 61

The Social Organization: Social Media is not Community

John Tropea - Delicious Community

The Social Organization About Rachel Social Media Metrics Social Media Examples Enterprise 2.0 2 - to create communities that extend their capabilities and engage their constituents in richer ways that results in higher retention, lower risk, increased ROI, and faster operational capacity.

2008 68

You Are Your Organization’s Chief Collaboration Officer | Together, We Can!

John Tropea - Delicious Collaboration

Many organizations are starting the process of rationalizing numerous, small collaboration projects supported by enterprise social software. However, they cannot compel others in the organization to collaborate more or better. Together, We Can!

2010 45

You Are Your Organization’s Chief Collaboration Officer | Together, We Can!

John Tropea - Delicious Collaboration

Many organizations are starting the process of rationalizing numerous, small collaboration projects supported by enterprise social software. However, they cannot compel others in the organization to collaborate more or better. Together, We Can!

2010 45

The Social Organization: Do Enterprises Have the Patience to Develop Communities?

John Tropea - Delicious Community

The Social Organization About Rachel Social Media Metrics Social Media Examples Enterprise 2.0 Our collective attention and patience is adwindling resource. Communities are one of the hardest types of organizations tolaunch, develop, and sustain.

2008 39

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Yet it seems to be hard to talk about them within organizations and even the “job descriptions&# we see more of every day. Let’s encourage the network around organizations to tell them how they feel about being managed – or listened to.

2008 145

Online Community & Social Media Compensation

Online Community Report

Participants represent a comprehensive sampling of organizations involved in building online communities, including: large software companies, large community destination sites, niche community sites, platform providers, media & entertainment, retail and independent consultants.

Online Community & Social Media Staff: Satisfaction

Online Community Report

They do not see a direct correlation between social media and ROI, and therefore are hesitant to put as many resources (both people and money) into social media as is typically necessary. Tags: Key Resources

My First Year as a Consultant and what 2016 Holds for Online Communities (I hope)

Online Community Strategy

Conducting the first research study on Brands & The Collaborative Economy – exploring a range of organizations level of knowledge, interest, priority and current activities in the Collaborative Economy. Industry Organizers. Sonoma Sunrise in honor of the dawn of 2016.

2015 54

Online Communities: Surviving and Thriving in a Downturn (Part 1)

Online Community Report

By late 2004 and early 2005, key changes in in the marketplace, in organizations attitudes and in customer (user / people online / etc) behavior led to an explosive growth of social media, use of social networking and increased online community building activities by many organizations. Many organizations are seeing the dark shadow of a recession. One thing is clear: most organizations have shifted to a more conservative outlook for 2009. Tags: Key Resources

2008 36

Transforming Your Enterprise with SharePoint (Share 2012, Atlanta)

Michael Sampson - Currents

The biggest challenge in the enterprise - what is SharePoint, and what does it mean for the organization? Key principle: "Technology provides no benefits of its own; it is the application of technology to business opportunities that produces ROI.". Typical implementation - unplanned growth, customization by posers, no executive support, resource constrained, "SharePoint sucks".

2012 117

A Reader’s Question: How Much Do I Spend on Training?

Michael Sampson - Currents

So, if an organization spends $50K on SharePoint licenses and $100K on implementation services, should they expect to spend, say, 10%, 15%, 20% of that total on training (in addition). I realize that training does occur within the implementation as well, but I am thinking of an organization I spoke with today that will have 1,000+ potential SharePoint users and none of them are part of the implementation work. Fourth, what would the organization need to do to achieve that?

2014 117

State of Social Media Marketing 2012

Portals and KM

These respondents included a cross-section of executives, managers and those who support the social marketing functions within their organizations. Social marketing budgets and resources insufficient to drive value. At the same time ROI is listed as the top challenge with 57% indicating this is an issue. This results in a lack of integration that likely affects their ability to measure ROI. Social Media continues to grow.

2012 158

OpenSpan Accelerates the Automation of User Processes

Portals and KM

  These automations can also create substantial time savings to drive significant ROI. Developers have the ability to integrate Windows, cloud/SaaS and custom legacy applications, which enables organizations to improve user efficiency while extending the ROI of existing applications.

Just Do The Right Thing by Rachel Happe

Elsua

ROI) from a business perspective. To me putting together Social Software next to the traditional ROI concept is pretty much an oxymoron.

2009 130

Changing IT Mindsets From Deployment To Adoption

Collaborative Thinking

We should not be so enamored by what we think is our current right answer from a technology perspective that we forget the non-technological things we need to enable so that people (and the organization at large) can realize and sustain the value derived from use of the tools. Within many organizations, the plan-build-run philosophy still frames our view of IT – once a system is implemented (i.e., That means “time, money, and resources” must be forecasted upstream.

Social Media Planning and Evaluation for NGOs

Nancy White

Part of this work has been to comb through resources and create some launch pads that are relevant to NGOs and non profits. Over time, most of this material will also be added to the every growing “ KS Toolkit ,&# another collaborative resource I’ve pointed to frequently.

Sustainable Enterprises: Innovation Intervention

21st Century Organization

Over the years I have wrestled with a graphic to depict what we do when we support an organization catalyze their good ideas into market worthy innovations and depict when value is created.

Don’t Underestimate the Value of Your Community Managers

Elsua

Yet, online communities keep being treated as mere resources you can exploit to your own abilities, needs and wants, without realising that they, too, have got their own that you, as a business, would need to feed and nurture if you would want to keep your communities alive in the medium, long term.

2012 242

How to Save the World

How to Save the World

aka Social Networking Tools) in Your Organization BLOG A Practical Guide toImplementing Web 2.0 (aka Some organizations were persuaded that, because the number of uniquevisitors to their site was substantial and growing, their site must beuseful.

2009 46

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

Yet it seems to be hard to talk about them within organizations and even the “job descriptions&# we see more of every day. Let’s encourage the network around organizations to tell them how they feel about being managed – or listened to.

2008 145

Online Communities: Surviving & Thriving - Part 3

Online Community Strategy

In this post, I’d like to focus on the advice that the research respondents gave for thriving during the downturn, and what key resources they are relying on for advice and support. The intention of the study was to get a broad look at how online community programs are fairing within organizations in light of the recent economic changes. The most common responses were related to streamlining their resources / costs and focusing on bottom line objectives.

Where to Start? 20 Questions for Corporate Social Media

Web Social Architecture

People really are surprisingly resourceful when it comes to using free tools to listen online. How organized are you? How does your organization interact with customers online? Social media ROI is one thing, and monetized estimates of the impact of social media activities are another. ROI is great, and showing ROI in social media is absolutely possible to do.

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

Some believe that to be authentic and to grow properly online communities should be as completely self-organized and “unmanaged&# as possible. In this vision they should be free of corporate heavy-handedness or even immediate business requirements, thereby allowed to grow organically and naturally to fruition without the chill of censorship or excessive expectation. Make a strong and early case for community management resources.

Where to Start? 20 Questions for Corporate Social Media

Web Social Architecture

People really are surprisingly resourceful when it comes to using free tools to listen online. How organized are you? How does your organization interact with customers online? Social media ROI is one thing, and monetized estimates of the impact of social media activities are another. ROI is great, and showing ROI in social media is absolutely possible to do.

Enterprise 2.0 Conference – What to Expect – The Pre-Event

Elsua

As usual, it will be hosted by my good friend, the always insightful and resourceful, Dion Hinchcliffe , who will be sharing with us " an in-depth overview of the state of Enterprise 2.0

2009 130

The Information Needs of Communities

Alchemy of Change

The FCC report also provides deep coverage of radio, TV and cable and goes into quite a bit of depth on communications policy, so if you are someone who cares about these issues, this report will be an amazing resource for you as well.

2011 230

Share2010 Keynote: Dux Raymond Sy from Innovative-e on "Delivering Microsoft SharePoint Success: Why Collaboration is More Than Just Technology"

Michael Sampson - Currents

Have to start by defining what SharePoint is to your organization. Robert McDowell, In Search of Business Value , " Technology provides no benefits of its own; it is the application of technology to business opportunities that produces ROI. ". What about finding people in the organization who have already used SharePoint well? If you are going to implement SharePoint, it will impact on resources.

2010 127

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

Part of this work has been to comb through resources and create some launch pads that are relevant to NGOs and non profits. Over time, most of this material will also be added to the every growing “ KS Toolkit ,&# another collaborative resource I’ve pointed to frequently.

NTEN’s We Are Media Project | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jul 27 2008 NTEN’s We Are Media Project Published by Nancy White at 1:25 pm under social media Beth Kanter is stewarding a very cool project for NTEN, We Are Media. The community will help identify and point to the best how-to guides and useful resources that cover all aspects of creating, aggregating, and distributing social media.

Keynote Panel: Real-World SharePoint Governance (Share 2012, Atlanta)

Michael Sampson - Currents

Grew organically for two years. Needed more resources, an internal user group, etc. Need to be careful about the ad hoc things; it depends on the resources you have available to help. Helps with mapping SharePoint to the organization. Other organizations see "governance" as a bucket list. ROI isn't just about money - testimonials are very powerful, or the "don't take it away" question.

2012 117

What Are the Chances of Pragmatic Pathways for Social Business?

Elsua

And while reading through a bunch of different resources reflecting on the implications (That piece from Jeff Jarvis alone is absolutely stunning and worth while reading through it on its entirety!),

2012 201

A continuum of social models

John Tropea - Delicious Community

Beyond the community is the organization, a very strongly oriented group of people, often with defined objectives, budgets and even some level of hierarchy as to how they should work together. Groups like the Apaches of North America (circa 1800s); Alcoholics Anonymous, a peer-group organization, etc. However, they also go the next step along where there is an organizing principle or ideology, and there are local leaders on a decentralized basis.

Model 29

Productivity in a Networked Era – Assessing ROII (Return on Investment in Interaction)

John Tropea - Delicious Community

Networked organizations are reaping rewards for connecting people, know-how and ideas at an ever-faster pace. Understandably, seasoned executives, chief learning officers among them, are having a devil of a time shifting from the industrial age mindset of logic, certainty and bounded constraints to the network gestalt of interaction, self-organization, unpredictability and fewer limits to potential. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.

Where to Start? 20 Questions for Corporate Social Media

Web Social Architecture

People really are surprisingly resourceful when it comes to using free tools to listen online. How organized are you? How does your organization interact with customers online? Social media ROI is one thing, and monetized estimates of the impact of social media activities are another. ROI is great, and showing ROI in social media is absolutely possible to do.

Where to Start? 20 Questions for Corporate Social Media

Web Social Architecture

People really are surprisingly resourceful when it comes to using free tools to listen online. How organized are you? How does your organization interact with customers online? Social media ROI is one thing, and monetized estimates of the impact of social media activities are another. ROI is great, and showing ROI in social media is absolutely possible to do.

Unisfair Offers Release 8 of Their Virtual Engagement Platform

Portals and KM

Other components include the exhibition hall that hosts booths that can be organized in groups. Live polls and surveys can be used by organizers and sponsors to enrich participant profile and engagement data.

Decentralized communities & Spaces

John Tropea - Delicious Community

The book advocates a new view of decentralized and non-hierarchical organizations, systems, even software. The two creates refer to the hierachical organism (Spider) that can survive loosing some parts of its body but after a point dies, as compared against the distributed organism (Starfish) which even when cut into pieces, essentially break up into multiple separate and surving organisms. Essentially, it is a way of how a community can organize itself.

Java 28

Customer service : avoid being the victim of you social media success - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The capacity of the point of contact, should it be called community manager or anything else, can be improved by adding more resources, improving the system, redefining people’s tasks and, most of all, refocusing on exception management. Human resources. organization.

2013 69

US Military Enterprise 2.0 Platform is Helping Coordinate Haiti Relief

Portals and KM

When you are determining ROI based on number of hospital beds filled and people who receive much needed food, the benefits take on a different meaning. The objective is to a create system that not only helps with particular disasters but also builds an archive of best practices, key people/organizations and useful information to better handle future needs, as well as a platform for efficient cooperation. as well as offer help or point out resources that others can draw on (e.g.,

Haiti 140