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8 ways to deal with negative comments in online communities

Laurel Papworth- Social Network Strategy

How do you respond to a negative comment in an online community, on Facebook? Ignore the negative social media commenter. Unless they go off and create an anti-community such as Dell Hell, alert the Press and continue to pursue their point of view.

22 Twitter revenue streams – monetizing tweets

Laurel Papworth- Social Network Strategy

Whenever I present or give classes on monetizing social networks and online communities people usually have two questions. Social Media Monetization Models on Flickr [link]. Social media Donations it works for Wikipedia.

Trending Sources

Enterprise: List of 40 Social Media Staff Guidelines

Laurel Papworth- Social Network Strategy

Managing staff who participate in social networks. This list also includes policies called; Staff blogging policies, enterprise social network guidelines, Employee Blogging Policies, Staff engagement in online communities, and so on.

My First Year as a Consultant and what 2016 Holds for Online Communities (I hope)

Online Community Strategy

Launching Structure3C on February 4, 2015 to help brands create successful customer communities and crowdsourcing initiatives. Helping a growing portfolio of brand and startup clients with briefings, crowdsourcing strategy, online community development and product design.

Want to Know What Community Members (a.k.a. Customers) Need? Just Ask.

Online Community Strategy

In its most basic form, a community strategy is a balance of an organization’s goals and its member’s (a.k.a Any community development (or refinement) initiative * requires * the input and direction of the members. What types of members does the community want to include?

2016 28

Online Community Manager: What Does It Take to be Successful? — Online Collaboration

John Tropea - Delicious Community

Online Collaboration Events GigaOM.tv Research Home Apple Broadband Cleantech Cloud Collaboration Mobile Video Collaboration Online Community Manager: What Does It Take to be Successful? There are skills to learn and work habits that are useful for community managers.

Ant’s Eye View and Badgeville Partner to Bring Gamification to the Fortune 500

Ant's Eyeview Blog

One of the distinguishing features of a socially engaged enterprise is a company’s ability to programmatically identify, engage and activate its most avid customers. We are thrilled to partner with them, and offer new capabilities to our clients as they engage with their online communities.

2012 50

Australia: Industry Head, Social Media

Laurel Papworth- Social Network Strategy

Marketing Magazine name Industry Head of Social Media for Australia. What commodity does social media create, to make an industry? Kate Kendall ( @KateKendall ) from Marketing Magazine approached me a little while ago to write a piece on the “state of the social media industry&#.

Dr. Strangeshare or: How I Learned to Stop Worrying and Love the “Collaborative Economy”

Online Community Strategy

Back in 2008, when I was producing events and conducting research focused on Online Communities for Forum One, the word “social media” hit broad adoption. Tagged: collabecon , Online Community , social business , social media.

auDA misuse of power?

Laurel Papworth- Social Network Strategy

about a year ago ,to create an online community of people annoyed with Optus. There is no Optus branding, my site aggregates all discussions re: Optus on social networking sites. We’ve already been told it’s illegal to discuss Euthanasia online.

EVENT: Social Media World Forum in Singapore

Laurel Papworth- Social Network Strategy

I’m speaking on social media monetization at Social Media WorldForum in Singapore on September 22nd-23rd. You can book at social media world forum. There will be two days of “interactive & engaging social media conference featuring leading key figure keynotes, brand case studies, topical Q&A and debates,exhibition hall, workshops and networking.&# Social Media WorldForum. Damien Cummings Dell.

Badgeville Offers Cloud- based Gamification Platform and Expertise

Portals and KM

First, the social games from companies like Zynga and Playdom, along with geolocation check-in applications such as Foursquare, have created awareness and high interest in behavior recognition and gaming activities on the Web.

2012 40

The Four Tenets of the Community Manager

John Tropea - Delicious Community

The include community advocation, brand ambassadorship, online communication skills, and product requirements gathering and improvements. 1) A Community Advocate As a community advocate, the community managers’ primary role is to represent the customer.

2008 41

Communities in the Crowd Economy: #CSWEurope15

Online Community Strategy

Key points detailed below: Networked Companies Thrive. Crowd, Communities & Collaborative Organization. An Example of a Market Network. Networked Companies Thrive. As defined by the study: Network Orchestrators. An Example of a Market Network.

Wrap Up of 2nd Annual Community Manager Day: Voices Around the World #CMAD « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

John Tropea - Delicious Community

The first year, it was just a murmur online and now it’s spread on its own to physical events around the world. And most importantly, a sincere thanks to those Community Managers are forging the relationships between customers and companies using these new technologies.

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | ZDNet

John Tropea - Delicious Community

Community management: The essential capability of successful Enterprise 2.0 efforts By Dion Hinchcliffe | September 28, 2009, 2:21pm PDT Summary It’s not a skill that’s been widely understood until quite recently, however community management has begun to move to the forefront of discussions about enterprise social computing as the use of social tools begins to climb the maturity curve. and community building to succeed. Measure your community.

2011 33

Life With Alacrity: The Dunbar Number as a Limit to Group Sizes

John Tropea - Delicious Community

« Post RSA Conference Wrapup | Main | Great Social Networking Posts » The Dunbar Number as a Limit to Group Sizes Lately Ive been noticing the spread of a meme regarding "Dunbars Number" of 150 that I believe is misunderstanding of his ideas.

2004 32

Social software - the basics | Jon Mell - Web 2.0 ideas and strategy

John Tropea - Delicious Social Network KM

Categories Apple Basketball behaviour blogging ROI blogs business process exceptions clearspace community compliance corporate facebook cost saving customer insight Dell democratising information ease of use email Enterprise 2.0 Social software - the basics | Jon Mell - Web 2.0

Using social software to reinvent the customer relationship | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

On mySimon: Top Deals on Car Speakers And Subwoofers BNET Business Network: BNET TechRepublic ZDNet ZDNet Members login Newsletters Site Assistance RSS Feeds Home News & Blogs Videos White Papers Downloads Reviews Popular Enterprise Web 2.0

Twelve best practices for online customer communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

Fox vs Alba BNET Business Network: BNET TechRepublic ZDNet ZDNet all ZDNet in Blogs in News in Downloads in Reviews in Whitepapers in Dictionary Go! Far from the cynical marketing ploy that it can sometimes seem, customer communities often sprout up on the initiative of passionate customers.

A community of community managers on Twitter? " Marketing Nirvana

John Tropea - Delicious Community

Home About Subscribe jump to navigation A community of community managers on Twitter? April 8, 2008 Posted by Mario Sundar in Community Marketing. Sean Moffit over at Buzz Canuck , draws attention to an IBM research item that analyzes why users flock to social networking sites?

Diva Marketing Blog - Marketing blogs and corporate social media strategies for innovative companies

John Tropea - Delicious Community

Carey Listening and Participating_Social Media Marketing White Paper Marketing Profs Make Nice With Bloggers Portland Buisness Journal - Blogs Restore Personal Elements To Marketing By Toby RSS Beyond Blogs Announcing:The Biz Blog Profile Series RESCUE! BugBlog: Sterling International Dr. Laskys Blog: Indium Corporation Wharton MBA Admissions Blog: Wharton University of PA QuickBooks Online Blog: Intuit SkyBox(tm) Maytag(tm) Blog: Maytag Corporation Monsters Blog: Monster Worldwide Inc.

Can you find the people you need? | Jon Mell - Web 2.0 ideas and strategy

John Tropea - Delicious Social Network KM

Categories Apple Basketball behaviour blogging ROI blogs business process exceptions clearspace community compliance corporate facebook cost saving customer insight Dell democratising information ease of use email Enterprise 2.0 Home About Jon Mell Jon Mell - Web 2.0

Video and Debate: Who really owns the Community?

John Tropea - Delicious Community

About Contact Web Strategy Vault Web Strategy by Jeremiah Owyang | Social Media, Web Marketing Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers Video and Debate: Who really owns the Community? Brands can host communities.

Outside Innovation: JOHN HAGEL's KEYNOTE at Community 2.0 Conference

John Tropea - Delicious Community

Add me to your TypePad People list « GLOBAL APPLICATIONS OF CUSTOMER CO-DESIGN: EMPOWERING VILLAGERS IN RURAL AFRICA | Main | COMMUNITY 2.0 CONFERENCE: BEN McCONNELL-CITIZEN MARKETERS » March 12, 2007 JOHN HAGELs KEYNOTE at Community 2.0 Conference This is the inaugural Community 2.0 Here are his remarks: Im very encouraged about the commercial prospects of online communities. Every business plan in 1998 claimed to be about virtual communities.