8 ways to deal with negative comments in online communities | @SilkCharm | Laurel Papworth

Delicious/choconancy/online_community

online_facilitation usthem civility trolls conflict online_community

2011 32

Faciliplay: Play as an Online Facilitation Technique

Full Circle Associates

Note: Faciliplay: Play as an Online Facilitation Technique was a post I wrote way back in the early life of this blog, before I moved to WordPress. This was written in the day when online interaction was centered on discussion forums, so the advice is framed in that context. The online manifestations for play are varied. As background on the use of play in facilitation, you may wish to check out Bernie DeKoven’s “Deep Fun” site at [link].

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Online Community Strategist

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Blog of an online community facilitator. Tags: online_facilitation online_community community_managers

How To Build An Online Community: The Ultimate List Of Resources - FeverBee

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online_community online_facilitation howto

2010 17

Fast Wonder: Online Community Consulting

Delicious/choconancy/online_community

Last week, I wrote a blog post about finding the right mix of listening and creating content for online communities or social media programs, and this week, I wanted to talk more specifically about the role of listening as a community manager. This post comes from my experience as a community manager and describes what has worked well for me over the years. online_community online_facilitation

HOW TO: Manage a Sustainable Online Community

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online_community online_facilitation

How To Build An Online Community | Social Media Today

Delicious/choconancy/online_community

Building a successful social media online community begins with the end in mind. Your organization’s overarching business goals and strategy for the community will define what you want it to achieve -- the value it delivers both to its members and to your organization. Here is a Social Media Strategy Map and an Online Community Milestone, Risk and Reward Arc to help you get started. online_community online_facilitation

Goals 16

From Community Management to Command Centers

Delicious/choconancy/online_community

online_community community_management online_facilitation listening

2011 24

16 Causes of Conflict in an Online Community | Social Media Today

Delicious/choconancy/online_community

While community conflict is sometimes highly complex, the following list of possible causes will help you pinpoint what type of problem you are facing and hopefully find a resolution. online_facilitation online_community conflict

Cause 16

How To Behave On An Internet Forum (Technology: Social Networking)

Delicious/choconancy/online_community

howto online_community online_facilitation3 1/2 minute video How To Behave On An Internet Forum.

Summify - A Case Study: How To Improve A Newly Launched Community

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online_community howto online_facilitation

Social Media True Confessions: Outsourced Community Management | Kansas City Social Media: K2Media

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online_community online_facilitation community_management

The BrainYard Community: Space: The Community BackChannel

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online_community community_management online_facilitation

Community Manager – Guardian of the User Experience? « Nurturing Online Communities since…

Delicious/choconancy/online_facilitation

Most CMs are typically community members which puts them in a unique position to understand the needs of the end user. It’s critical that whoever is responsible for the UX be an actual member of the community! online_facilitation community_management

CMS 14

Cleaning Up Online Conversation - HBR Agenda 2011 - Harvard Business Review

Delicious/choconancy/community

But dismal online conversations aren't part of the state of nature. online_facilitation community conflict online_community

Who We Appreciate on this Second Community Manager Appreciation Day

Delicious/choconancy/online_community

online_community online_facilitation community_management community_indicators

Marie Connelly is not a Guru. » Blog Archive » 3 Reasons Lurkers Matter in Health Communities -

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lurkers online_community online_facilitation

What's the difference between a Community Manager and a Social Media Manager? | Community Management | Blaise Grimes-Viort

Delicious/choconancy/online_community

online_community online_facilitation community_managers community_management social_media

Community Composers Blog

Delicious/choconancy/online_community

online_community online_facilitation

Organization as Containment of Acquisitive Mimetic Rivalry: The Contribution of Rene Girard

Delicious/choconancy/community

online_community online_facilitation community conflict

Interview about the birth and growth of the HR community

Joitske Hulsebosch

I interviewed Remco Mostertman, the initiator of a large HR community mainly on LinkedIn (Remco is on the right). Approach "There are different types of communities: communities of purpose, communities of practice and communities of interest, the HR community you could say is all three.

2011 34

Various ways to use social media as a facilitator or trainer

Joitske Hulsebosch

This is a blogpost written for a half-day workshop for facilitators with Sibrenne Wagenaar. For instance, when you have an online community platform (e.g. Ning or LinkedIn group) to start exchanging online related to the topics of the trajectory. (3)

2011 76

The 10 Commandments of Community Management (Keynote)

Delicious/choconancy/online_community

Nice slide deck on online community management. Tags: online_community online_facilitation community_managers

What is YOUR history of online facilitation?

Nancy White

My topic is “Online Facilitation 13 Years On: What We Learned and What Do We Need to Learn?” So I’m wondering, what is YOUR history of online facilitation? Link here , or SCoPE_ Seminars_ Online Fac. In just over a week I’ll be in Ft.

Social Graphs of On-line Communities and Social Networking Sites

Delicious/choconancy/online_community

Nice visual reflection on different types of connections within a community. Tags: online_community online_facilitation NWWCoP network_weaving networks

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

In a way, they are a glimpse back into the early days of the practice of online facilitation. Alan # LaDonna on 30 Dec 2009 at 10:51 am Thank you Nancy – you’ve inspired me to learn deeper into facilitation and especially online facilitation for quite some time.

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

In a way, they are a glimpse back into the early days of the practice of online facilitation. Alan # LaDonna on 30 Dec 2009 at 10:51 am Thank you Nancy – you’ve inspired me to learn deeper into facilitation and especially online facilitation for quite some time.

Online Facilitation Workshop | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 Online Facilitation Workshop Published by Nancy White Upcoming Dates: The next workshop has not been scheduled. The first part will be two intensive weeks on the basic processes of online facilitation. We will have a final two weeks online looking at the impact of new “web 2.0″

The 10 Commandments of managing Online Communites

Delicious/choconancy/online_community

Slideshow on basics of online community management. online_community online_facilitation community_management

Online Communities Mini-Conferences

Nancy White

Passing this along from Leigh Blackall…This is a terrific set of “mini-events&# around a variety of online community and collaboration topics. Participants in the Facilitating Online Communties course have come together to coordinate an online mini conference.

Online Community Workshops in Sydney

Nancy White

Tuesday saw Matt Moore of Innotecture and I at the Australian Technology Park facilitating two half day workshops on online communities. The morning’s small groups enabled us to go into details with each person and what they wanted to do online.

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

In a way, they are a glimpse back into the early days of the practice of online facilitation. Alan # LaDonna on 30 Dec 2009 at 10:51 am Thank you Nancy – you’ve inspired me to learn deeper into facilitation and especially online facilitation for quite some time.

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

In a way, they are a glimpse back into the early days of the practice of online facilitation. Alan # LaDonna on 30 Dec 2009 at 10:51 am Thank you Nancy – you’ve inspired me to learn deeper into facilitation and especially online facilitation for quite some time.

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

In a way, they are a glimpse back into the early days of the practice of online facilitation. Alan # LaDonna on 30 Dec 2009 at 10:51 am Thank you Nancy – you’ve inspired me to learn deeper into facilitation and especially online facilitation for quite some time.

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

In a way, they are a glimpse back into the early days of the practice of online facilitation. Alan # LaDonna on 30 Dec 2009 at 10:51 am Thank you Nancy – you’ve inspired me to learn deeper into facilitation and especially online facilitation for quite some time.

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

In a way, they are a glimpse back into the early days of the practice of online facilitation. Alan # LaDonna on 30 Dec 2009 at 10:51 am Thank you Nancy – you’ve inspired me to learn deeper into facilitation and especially online facilitation for quite some time.

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

In a way, they are a glimpse back into the early days of the practice of online facilitation. Alan # LaDonna on 30 Dec 2009 at 10:51 am Thank you Nancy – you’ve inspired me to learn deeper into facilitation and especially online facilitation for quite some time.

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

In a way, they are a glimpse back into the early days of the practice of online facilitation. Alan # LaDonna on 30 Dec 2009 at 10:51 am Thank you Nancy – you’ve inspired me to learn deeper into facilitation and especially online facilitation for quite some time.

Online Facilitation Workshop | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 Online Facilitation Workshop Published by Nancy White Upcoming Dates: The next workshop has not been scheduled. The first part will be two intensive weeks on the basic processes of online facilitation. We will have a final two weeks online looking at the impact of new “web 2.0″

NPR: An Unruly Comment Thread? It's Probably The Trolls

Delicious/choconancy/online_community

online_community online_facilitation conflict trolls