"Exceptions are not exceptional - they are the norm"
Governance in a Networked World
FEBRUARY 23, 2011
And if exceptions are now the norm, then perhaps we need to re-think what enterprise software really means. I got this quote from a recent Deloitte publication on Social Software for Business Performance. Based on recent experiences in dealing with various service organisations I had started to think that maybe I really did have peculiar requirements, though to me virtually none of them was exceptional. As we know nowadays if you fall outside the 6 sigma band you are nowhere!