Online Community Moderator Metrics

Managing Communities

Please Update Your RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Managing Staff

The Destructive Myth of Comparative Performance Metrics

Portals and KM

Recently, I learned (via Deb Lavoy on Twitter ) of an enlightened post by Dick Grote, The Myth of Performance Metrics on the Harvard Business Review blog network. That myth says that in order for an appraisal to be objective, assessors must have quantifiable metrics to support their assessment judgment.” 

2011 26

Trending Sources

Boston E20 Notes: Got Numbers? Community Metrics and Analysis

Portals and KM

Community Metrics and Analysis led by Jillian Bejtlich, Community Manager, Autodesk. As a member of marketing, communications, support, or whoever the community is run by, you’re probably accustom to being asked for a variety of metrics and ways to prove success, profitability, and efficiency. Fourth, focus on one metric at a time. I am pleased to be back for my sixth Enterprise 2.0 conference in Boston. Here is a link to a summary of last year’s notes.

2018 16

Social Business Implementation Challenges - Metrics, Risk, and Change Management

Michael Sampson - Currents

Three key issues must be addressed, based on interviews and survey responses: (1) Companies need to consider how to incorporate social metrics into their traditional enterprises and processes. (2) Metrics can be hard, and can be easily twisted to prevent things rather than enabling the exploration of possibilities. Debra comments on three big social business implementation challenges , coming out of a recent IBM study. "

Is "Time Saved" the Only Important Metric?

Michael Sampson - Currents

Nicholas writes about Google's view on history and measuring value , and concludes with this gem: " Maybe the question we should be asking, not of Google but of ourselves, is what types of questions the Net is encouraging us to ask. Should human thought be gauged by its output or by its quality? That question might actually propel one into the musty depths of a library, where "time saved" is not always the primary concern. ". Yeah, are we asking the right questions (or only the easy ones)?

Slides from my Dreamforce 2011 session “Embracing & Sustaining Your Community Ecosystem”

Online Community Strategy

Community 101 Community Management Conferences Metrics Online Community community df11 ecosystem social mediaEmbracing & Sustaining Your Community Ecosystem. View more presentations from Dell Social Media. Tagged: community , df11 , ecosystem , Online Community , social media.

2011 21

Blog>> Knoco on KM Metrics

Green Chameleon

The latest issue of Knoco’s newsletter has a very good, practical feature on the different kinds and purposes of KM Metrics. I prefer now to use the wider term monitoring and evaluation, because metrics implies a very narrow focus, but apart from that, there’s a lot of good stuff in this coverage (compare with our white paper on How to Use KPIs in Knowledge Management ): Measuring implementation.

Twitter: Measuring clickthrus Social Media Metrics

Laurel Papworth- Social Network Strategy

Metrics and measurement in the social network space rock. Technorati Tags: Measuring , Metrics , mike seyfang , tweetburner , Twitter , twurl. Tags: tweetburner twurl mike seyfang Twitter Measuring Metrics How do you know who has clicked through on a link, how many times and the sum of click thrus on retweets? Let Auntie SilkCharm explain. In dot points: Sign up to Tweetburner. Add Twurl button to your toolbar. Monitor pages twurled on yr archive page e.g. [link].

Building Online Communities by the Numbers - ClickZ


Tags: metrics ROI online_community

Attributes of Thriving Online Communities

Online Community Strategy

Community 101 Community Management Design influencers Metrics Online Business Online Community Online Community Roundtable Social Business social media State of Online Community community social business thriving

Blog>> Metrics, ROI, Monitoring and Evaluation Again

Green Chameleon

Some updates on the monitoring and evaluation of KM front. My contribution to the Carliner & Shank Elearning Handbook was on establishing the value of an elearning initiative, and reviews a range of valuation methods to consider.

Do You Have Call Deflection or Call Accumulation?

Managing Communities

Metrics and MeasurementPlease Update Your RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you.


Community Metrics at Novell


communities_of_practice metrics ROI

Green Chameleon » Metrics, ROI, Monitoring and Evaluation Again

Green Chameleon blog articles how-to guides events publications book videos about Metrics, ROI, Monitoring and Evaluation Again Some updates on the monitoring and evaluation of KM front.

Announcing the Online Community Unconference 2013 – We’re Back!

Online Community Strategy

Community Management influencers Metrics Online Business Online Community Online Community Report Online Community Roundtable Online Community Unconference Social Business social media State of Online Community CMAD cmgr community mamager ocu social business

2013 18

Green Chameleon » Metrics for Insight

Green Chameleon blog articles how-to guides events publications book videos about Metrics for Insight A while back Mary Abraham tagged me on the meme of why when and where I blog, and over the past few days I’ve been coming to the conclusion that blogging for me is a way of storing my memory in the external environment. What I also like is the smart, thoughtful way he’s approaching the matter of metrics, not from the routine “how are we doing?&#

Value and Community Behavior Metrics: “Behavior Stoppages?”

Connectable Dots

As we evolve metrics for member participation (watching participants rate, moderate, guide discussions, answer & Inspire, welcoming new members, etc.) Even if all of the rewards are experiential, and nothing looks like compensation, could an organized community that knows about metrics and valuation of a business do a “behavior stoppage&# of desired activities as protest against a company action?


Quality as a Community Metric

Charmed Particles

New members, posts-per-member, churn (new members - members who are inactive or quit) are fairly typical metrics that I've used in looking at communities. But for myself, I've also been obsessed with 'quality' as a community metric; both in terms of how 'upward-norming' the community is, and how well the community fulfills the intent of the community sponsor.

Useful Guidelines and Metrics for Speeding Up Your Organization

Portals and KM

From this work they abstracted four critical leadership practices than enable strategic speed and conceived of two key metrics: reduced time to value and increased value over time. Again, this scorecard can be a very useful metric in evaluating enterprise 2.0 Here is a very timely book from several thoughtful people at The Forum Corporation,   Strategic Speed (Harvard Business Press) was written by Jocelyn Davis, Henry Frechette, and Edwin Boswell and recently released.

Three masquerades of metrics

Social Abacus

Tomorrow is about patterns, depth, and dynamic metrics Below is an excerpt of a post I wrote for our Collaboratory today. Curious to hear readers' thoughts on measurement flaws and opportunities in the social space. Please find the full post here. There are three major opportunities that could help unlock the value of conversations and other social interactions.

The Importance of Active Community Management – Proved With Real Data « Social Media Musings by Tom Humbarger


community_management metrics evaluation online_community

Socialcast Adds Sharepoint and Outlook Integration, New Features, and Enhanced Metrics

Portals and KM

Socialcast was one of the first enterprise microblogging providers (see 2008 post: Socialcast Brings Twitter Style Functionality into the Enterprise ) and I have covered them several times since that first post (e.g., Socialcast Adds Broadcasting Capability to Enterprise Microsharing ).

Metrics and Assessment Tools for Effective Virtual Teams

Michael Sampson - Currents

Ajay just asked this question: " Are there any metrics or Assessment tools to measure the effectiveness of a Virtual or Distributed Team? What metrics or assessment tools do you use for this? I want to be able to implement some of these recommendations that I have been reading, but would like a way to measure pre and post implementation to understand how much of a difference these really make. ".

Online Communities: Metrics and Reporting 2009

Online Community Report

The Online Communities: Metrics and Reporting research study was initiated in late July of 2009, and ran until the second week of August 2009. There is a growing need for community metric standards that are platform and vendor-independent. Metrics Currently Being Tracked.

happiness: metrics in my hands

Social Abacus

One of the developers recommended it to me in response to some ideas I shared on arming users with metrics that can empower us to change behavior. It's particularly interesting in light of the recent flurry of activity in response to Loic Le Meur's thoughts on adding Authority metrics to Twitter (even if the heart of that conversation was about improving search). Over the past 2 weeks, I've been trying out Happy Factor on Facebook.

metrics in the hands of users

Social Abacus

Do I really want a metric next to each friend telling me how similar our tastes are or how good of friends we *really* are? Naturally, armed with this type of info, you can see how metrics can directly impact behavior. So I started thinking about metrics in the hands of users (full disclosure: a discussion that evolved in talking to others).

Web Metrics: How Do You Measure Up?


So you're tracking your web analytics, and your metrics are going up in all categories. Reports like this are great for organizations to determine if their increases in different web metrics are comparable or better/worse than others'.

Community ROI, Metrics, and Events

John Tropea - Delicious Community

» Warning : join() [ function.join ]: Invalid arguments passed in /mnt/local/home/fastwonderblog/ on line 697 "> Community ROI, Metrics, and Events Published by Dawn on December 10, 2007 in community. ForumOne has also released a couple of interesting reports: Online Community ROI Online Community Metrics Related Fast Wonder Posts: Fast Wonder is Now a Community Podcast, too!

The metric system and math skills

Making Sense With Facilitated Systems

I once suggested that eliminating the use of the customary system of units in this country would help us learn and compete. Now Richard Slettvet, a local teacher, has made the same point in A logical way to improve math scores. Is it time to act? Who will you engage? Feel free to tell others about this post.

Engagement Scorecard from Sitrion

Michael Sampson - Currents

Sitrion’s Engagement Scorecard provides an analytical and visual way of tracking metrics associated with Sitrion’s social and collaboration tools. Drill Down views of each metric provide trend data over time to assist with more detailed analysis.

2014 19

What is your Social Media ROI? Who Cares?

Ant's Eyeview Blog

And within Stage 2, a simple answer is to measure what will get you to the operational stage – metrics that will signal success in your social media operation and align with your objectives. If your culture that looks for measurement to validate, then you will need to update or align your current measurement framework to be inclusive of social media metrics (that signal business outcomes). Include your analytics and finance teams to help validate your social metrics.

ROI 41

Half-a-Call More Per Hour

Michael Sampson - Currents

What’s your performance metric? Could your key performance metric be changed … even just that little bit extra … by standing to work more during the day?

2016 46

Telligent Releases an Integrated Suite of Collaboration Tools with High Powered Metrics | The AppGap

John Tropea - Delicious Community

They offer six different types of “buzz&# metrics to let you know what is being said within the enterprise. Telligent Releases an Integrated Suite of Collaboration Tools with High Powered Metrics [.]

Customer Advertising: Shop, Buy, Publish – Blippy vs Facebook

Laurel Papworth- Social Network Strategy

Tags: Marketing Metrics research revenue beacon blippy Facebook Online Communities shopping social networks

Growing the Tilburg urban farming community map

Making CommunitySense

For example, there is a whole array of “metrics” The Degree -metric, for instance, gives an indication of which participants are likely local hubs and connectors within the community. Metrics can also not yet be shared as links, but can be accessed by clicking the metrics-symbol at the bottom of the map: . Introduction: The Tilburg Urban Farming Community. The Tilburg Urban Farmers Community is part of the Urban Farmers for a Liveable Brabant project.

2015 43

Social Analytics 2.0 – Its Time!

Governance in a Networked World

In fact, focusing on adoption as a success metric may lead to failure”. relationship centred” metrics. metrics. In an earlier blog post I introduced Social Analytics 2.0

Monetization: Facebook Revenue and Business Model

Laurel Papworth- Social Network Strategy

Tags: Metrics Monetization Money business revenue business models Facebook MySpace revenue streams virtual goods

My Favorite Tweets for May 1 - 14 2011

Portals and KM

Using Twitter Following + Follower Numbers as Effective Metric [link]. Why Mass Influence Metrics Don’t Work in Gardens [link]. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information.    Some of these I did to link to things I found useful and others are RTs that I want to save for the same reason.

2011 48

Kerrie Anne's Fridge Magnets: Of KM Metrics, Whales, Hermit Crabs and other things

John Tropea - Delicious Community

skip to main | skip to sidebar Nov 4, 2008 Of KM Metrics, Whales, Hermit Crabs and other things Metrics matter. but not necessarily measured to become part of the official IT KPIs & metrics. Labels: Community of Practice , COP , KM Metrics , Sharing Lessons Learned , Social Network Analysis , Web 2.0 Adaptability War and Remembrance Detail 130 Years of KM Forensics, Governance & Metrics. 130 Years of KM Forensics, Governance & Metrics: P.

CoP 0

Emerald: Article Request - A systematic framework for analysing the critical success factors of communities of practice


communities_of_practice metrics evaluation ROI