Don’t Underestimate the Value of Your Community Managers


To train the entire organization on social media, internal social software, social business, social processes and workflows and community management. Only then would we be capable of seeing the job role of community managers survive for the next decades to come.

2012 113

Forrester on Enterprise Content Management Suites, Q4 2011

Portals and KM

Forrester has release their report, The Forrester Wave™: Enterprise Content Management Suites, Q4 2011 , by Alan Weintraub with Stephen Powers and Anjali Yakkundi. Forrester uses 66-criteria to evaluate enterprise content management (ECM) vendors. They note that each content type brings its own editing and workflow requirements, and usually their own regulatory and compliance issues, making managing content increasingly complex and expensive.

2011 45

Trending Sources

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights


There will be other entries that I will be putting together over the course of the next few days sharing along what else I learned throughout the event, but for now, let’s get things started with this one: Social Task Management – When Social Business Got Down to Work.

2012 51

Blog>> Knowledge Management Explained in Five Disciplines

Green Chameleon

Since 1999, my work has been related to Knowledge Management (KM). Already then, KM was a term that was not well recognised; at the time, we did not label our KM-related consulting services with Knowledge Management. Today I am holding an official position in Knowledge Management, still many people do not grasp the term and have a clear understanding of it. “Knowledge Management&# seems to be fuzzy and not specific enough; it does not refer to daily (work) life topics.

Green Chameleon » Knowledge Management Explained in Five Disciplines

Green Chameleon blog articles how-to guides events publications book videos about Knowledge Management Explained in Five Disciplines We welcome Tim Wieringa as a guest blogger to Green Chameleon. Since 1999, my work has been related to Knowledge Management (KM). Already then, KM was a term that was not well recognised; at the time, we did not label our KM-related consulting services with Knowledge Management.

Site Creation Rights - A K2 Workflow

Michael Sampson - Currents

One of the findings in the report, based on the survey results, is that few organizations today have an automated way of managing site creation requests. In January, I published a report on Site Creation Rights with SharePoint , part of my current governance research.

Alfresco Now Offers Cloud-based Open Source Document Management

Portals and KM

Alfresco started in 2005 and has been offering open enterprise content management (ECM) to an increasing number of clients to where they are now the largest open source content management company in the world.

Moving to a Multi-Vendor Approach to Handling Today’s More Complex Content Management Requirements.

Portals and KM

In the past firms have taken a product-specific approach to their enterprise content management (ECM) strategies: “document management for office docs, web content management for online content, records management for corporate records, and so on.” It often relies on complex workflows or business process management to drive processes. Here tools such as web content management come into play.

Process Aligned Knowledge Management and Other Trends

Portals and KM

Here is an article in KM World, The knowledge movement: trends and opportunities, that begins with tag line, “The true success of KM is when it disappears, meaning that KM processes are embedded in workflow.”  Has it been that long since I first did what we “learned” was knowledge management? I have never seen a successful knowledge management effort that was not process aligned. 

OutStart’s Learning Content Management System Automates Key Components of Content Development

Portals and KM

I recently spoke with Mike Gregory about OutStart’s Learning Content Management System (LCMS). First, I asked Mike to explain the difference between an LMS and LCMS, as I have been familiar with LMS (Learning Management System) for some time. To accomplish this learner focus, OutStart’s LCMS supports the entire content life cycle: development, management, maintenance, and delivery. The workflow and review processes are streamlined for rapid progress.

The Social Enterprise – Welcome to the Era of Intrapreneurship!


IBM Innovation Knowledge Management Knowledge Tools Learning Life Personal KM Productivity Tools Social Computing Work Life Integration

2011 142

How Narrating Your Work Helps You Become More Effective by Saving Precious Time


IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

2012 104

The Future of the WorkPlace – Social Business


Something that traditional collaborative and knowledge sharing tools didn’t manage to make it happen as effectively as social networking is nowadays. IBM Innovation Knowledge Management Knowledge Tools Personal KM Productivity Tools Social Computing

How Mobility Empowers Work as a State of Mind in the Era of Social Business


IBM Innovation Knowledge Management Knowledge Tools Open Business Personal KM Productivity Tools

2012 57

Social Business Accelerates Work as a State of Mind


They just can’t possibly see themselves working remotely, never mind their managers, specially, those who are still living that illusion of command and control or those other managers who thrive on micro-managing their employees.

News Roundup – Microsoft SharePoint Conference 2014

Michael Sampson - Currents

Nintex customers are “ are embracing the Nintex mobile and cloud-based digital forms, together with the workflow systems, to drive efficiencies within operational processes and to enable a stronger management support framework. K2 Appit and SharePoint 2013 Support … K2 released K2 Appit for delivering no-code workflows in SharePoint 2013 and SharePoint Online. Nintex Workflow for Office 365 won three awards, and Nintex Forms for Office 365 won two awards.

2014 42

Collaborative Thinking: Marketwire Unveils Social Media 2.0

Collaborative Thinking

Marketwire, a full-service newswire and communications workflow solutions provider, today introduces Social Media 2.0, Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Yahoo! Nokia?

"I Use SharePoint" - a New User Adoption Resource Site from Microsoft

Michael Sampson - Currents

In my book, User Adoption Strategies , I show a four stage approach to gaining adoption of new approaches and new ways of working. Stage 1 is "Winning Attention," with the intent being to show why a target group should be interested.

2011 73

The Power of Networks in a Complex (Business) World


It’s that activity you would do whenever you would have some free, idle time in between workflows.

2013 132

What Are the Chances of Pragmatic Pathways for Social Business?


“ As a journalist, you know you are doing your job properly when you manage to upset rich, powerful and entitled people who are used to getting their own way. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

2012 33

Notes on “Wintec Case Study: Curiosity Conquers Control” (Kristi Bernards)

Michael Sampson - Currents

Put content, workflow forms, and various other business tools on the intranet. Introduced document management through team sites. After lunch at the New Zealand SharePoint Conference , Kristi from Wintec is talking about the use of SharePoint at Wintec.

2014 42

Putting Social Media to Work

Portals and KM

For years I saw and wrote that the only knowledge management efforts (where I had direct contact) that were successful were those that were integrated into work processes.  You had to start with a business issue, add knowledge management into the work processes and then measure success by improvement in the work process, not through usage stats or other disconnected measures.  The biggest failure is the lack of workflow integration to  drive culture change.”

What Does It Actually Mean to Offer a "Platform"? - Reconsidering the SharePoint Decision

Michael Sampson - Currents

For Web content management, document management, and records management. email integration between Outlook and SharePoint for dragging-and-dropping email messages and attachments into a SharePoint document library, and records management that works. Workflow functionality.

WebDAM and Box Collaborate to Streamline Digital Asset Management and File Sharing

Portals and KM

WebDAM Solutions , the cloud-based digital asset management (DAM) provider, recently announced a technology collaboration with Box, the content-sharing platform , to provide streamlined digital asset management features to Box users. I spoke with Ron Selvey, Marketing Manager at WebDaAM to get background on this move.  This offers Box users even greater efficiency when managing rich media files. It gives them streamlined workflow and automates many steps.

Notes on “Deployment of SharePoint 2013 document, records and collaboration solution at AUT” (Alan Marshall, Stephen McWilliams, Shelley Tasele)

Michael Sampson - Currents

Shelley is the Technology & Resources Manager at the Faculty of Business and Law at AUT. people involved in the project – SharePoint specialists, records management, project management, business group, ICT, subject matter experts (content and process owners), and change management.

2014 42

Notes on ASK102 Ask the Product Managers

Michael Sampson - Currents

In the third-to-last slot at IBM Connect 2013, the Ask the Product Managers session is kicking off. Each product manager is introducing themselves: - Ed Brill - he will be moving to a new role in IBM in the mobility area. Lisa - Sametime (offering manager). Rene - Connections (on Pure, compliance, Content Manager). Jane - Domino offering management. Chris Baker - SmartCloud Notes offering manager. We need a product manager as the gatekeeper to app dev.

Report On Intranet Analytics – Required Reading for Collaboration Teams and Analytics Vendors

Michael Sampson - Currents

For products not included in the report – such as Kudos Analytics , the brand new Panagenda ConnectionsExpert , and Nintex Hawkeye Workflow Analytics , among many others, the report will give an expert and informed view on what’s needed.

2016 70

The Bottleneck Effect: Are You Getting In Your Own Way

Partnering Resources

Managers are responsible for product delivery, project implementation, new ideas, and service improvement. Brush up on your time management. In this post, which just went live on the American Management Association’s website, we discuss how to know if you’ve become your department’s bottleneck and, if so, what to do about it. If you’re the black hole in your department, consider how to leverage your network to get out of your way and get more done.

2014 22

The Case of Gemba v. Semmelweis

Evolving Web

The Gemba, in Lean, is where managers go to learn the real story from the ground level. When you conduct your retrospectives, when you examine your workflows, when you take a look at your own lives, question institutionalized biases that may be making your own Semmelweis Reflex fire.

2011 74

Aligning Collaboration with Business Processes

Portals and KM

He adds, “To realize benefits of collaborative business processes, though, (implementations professionals) must work to integrate these tools into business processes like product development and workflows.”. This was the case with knowledge management.

2011 52

Enterprise 2.0 User Profile from Forrester

Portals and KM

The results also indicate that 23% of enterprise social media users hold advanced degrees, and 49% are in management. tools, they remain on the periphery of an information worker’s workflow.” These results show that enterprise social media needs to be further integrated into the workflow to be relevant and effective. Forrester has released a useful report, The Enterprise 2.0 User Profile: 2011 , by TJ Keitt with Matthew Brown, Rob Koplowitz, and Heather Martyn.

Blog>> Practitioner Guidelines for Knowledge Audits

Green Chameleon

These guidelines were compiled by the participants in the Kuala Lumpur Knowledge Management Roundtable, May 3 2017, hosted by Securities Commission Malaysia. Get hold of the department business process workflows. Have preliminary conversations with management to sound them out informally on the idea, identify the pain points and business issues they are concerned about. Do change management.

2017 53

KM 102

Patti Anklam

My last post generated a bit of interest and I was asked to do a “ KM 101 ” for a consulting company that develops customized performance management solutions. So I knew it would be important to differentiate, delineate knowledge management from related applications and systems.

2016 11

OutStart’s Participate Enables the Social Side of Enterprise Work Processes

Portals and KM

It integrates social networking, collaboration, and knowledge sharing technologies in a secure managed environment. There is automated management and capturing of question and answer exchanges for organic growth of the knowledge base over time.

SpringCM Enhances Its Mobile Capabilities and Offers Enhanced Support for

Portals and KM

SpringCM provides a cloud based enterprise content management platform. It was founded in 2005 and I have covered it before (see SpringCM Goes Beyond Content Management ). The content management capabilities in SpringCM can operate in the background.

2011 34

Notes on “Using SharePoint as the Canvas for Student Creativity and Inspired Solutions” (Lou Zulli)

Michael Sampson - Currents

It is the learning management system at the Center for Advanced Technology. Kicks off a workflow that kicks off an email to parents (“this is what your child has chosen; do you agree or disagree?”) Lou is talking about the use of SharePoint at Lakewood High School, and how students are deeply involved. Some notes: - Lakewood has been using SharePoint since 2001. SharePoint 2010 was the eye-opening experience; “look at what we can do with this.”

2014 34

IT Talent: Technology Leaders with People Problems

Partnering Resources

Similarly, some leaders are never going to be great at managing people. Good-Bye Manager, Hello Individual Contributor. The most obvious answer is to shift poor people managers into individual contributor roles.

2013 31

Spigit Provides ICON as a Free Crowdsourcing Platform

Portals and KM

I have covered Spigit before (see Spigit Provides Version S3 as Market Matures for Idea and Innovation Management and Spigit – Enabling Enterprise 2.0   What once took managers and corporate hierarchy can now be done in the context of a community.

Icons 59

What Social Media and Enterprise 2.0 Can Bring to HR Processes

Portals and KM

These tools combine such capabilities as content management, collaboration, and project management with the social features made popular by Web 2.0. This is what Bitrix supports with its ability to create workflows with interaction capabilities, visualizations of org charts, organized business discussions, calendaring, and the management of projects with trackable task assignments.  Last week I had the pleasure of doing a webinar with the enterprise 2.0

2011 63

The Cumulative Flow Diagram: High Performance Monitoring

Evolving Web

The diagram shows how many tasks we have in a given part of our workflow. This is our workflow you don’t need to emulate it: Backlog: Items that have yet to make it into the workflow Priority 3: Items that are coming up in importance. Tags: Life Management Personal Kanban In the previous post we discussed why you would want to measure your performance in Personal Kanban. I’m starting with the most powerful, but also the scariest.