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Internal and external community managers are not the same

John Tropea - Delicious Community

Management & HR. & Social Business / Internal and external community managers are not the same. Internal and external community managers are not the same. July 23, 2013 by Bertrand DUPERRIN Leave a Comment. Internal community managers are facing other problems.

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The Iceberg Effect of Community Management

John Tropea - Delicious Community

There are a few things that come up somewhat regularly: Community managers are under pressure to justify what they do to peers and bosses that don’t really see or understand what tasks make up their day. The Iceberg Effect of Community Management [.] community management

Trending Sources

Creating Passionate Users: User Community and ROI

John Tropea - Delicious Community

Main | Update/Joint Statement with Chris Locke » User Community and ROI Every time I give a talk, someone always asks, "Thats all good and nice that helping users learn is the key to creating passionate users. kamal sharma on What if managers had to do tech support?

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The art of managing knowledge management

John Tropea - Delicious Community

They are both practical considerations when managing knowledge management programs. Managers just dont get it. They are hearing part of it (the rapid adoption part) but not the self-managed part. It was then pointed out that the managers themselves should create profiles.

Organising Knowledge » Marti Heyman on ROI for Taxonomy Initiatives

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Marti Heyman on ROI for Taxonomy Initiatives Hot on the heels of Christine Connors came Marti Heyman with a typically forthright and pragmatic presentation on the issues around developing an ROI case for a taxonomy initiative. In part 1 Marti outlines the reasons why typical ROI doesn’t work.

10 Community Manager Responsibilities that Don't Involve Twitter.

Delicious/choconancy/online_facilitation

Every time I tell someone I’m a Community Manager , I get a varied response. Really, many people trying to describe Online Community Managers, end up sounding like this: Others may know what Community Manager is, but don’t know exactly how much it entails.

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Bertrand Duperrin's Notepad Thoughts on management, HR, social networks…and enterprise 2.0 " The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” 2) Considering the gap between management 2.0

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Bertrand Duperrin's Notepad Thoughts on management, HR, social networks…and enterprise 2.0 " The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” 2) Considering the gap between management 2.0

The Value of Community Management

John Tropea - Delicious Community

significance) – our experience shows us that communities without community managers are much more likely to die off, go off track, become thorny stews, or get so insular that they can’t grow or evolve. So having a community manager is definitely worthwhile.

What Defines a Community Manager?

John Tropea - Delicious Community

by Rachel Happe on June 9, 2009 What is a community manager? What does the person who manages a smaller B2B community have in common with the major brand manager who is managing tens of thousands of people? No consensus in biz as to what a comm manager is / should be.

Community ROI Report

John Tropea - Delicious Community

Blog About Ed Projects Services Community ROI Report November 21, 2007 – 1:39 pm Forum One have released another of their very handy online community survey reports, this time about Community ROI. I’m hearing a lot about The ROI of communities and it reminds me of the baying for the ROI of ‘Knowledge Management’ from the commercial members of organisations as the KM-ers tried to introduce KM stuff some years ago.

Community ROI, Metrics, and Events

John Tropea - Delicious Community

» Warning : join() [ function.join ]: Invalid arguments passed in /mnt/local/home/fastwonderblog/fastwonderblog.com/wp-content/themes/k2/app/includes/info.php on line 697 "> Community ROI, Metrics, and Events Published by Dawn on December 10, 2007 in community. For anyone wanting to learn more about online communities or network with other community managers, these might be good events to attend. Tags: community , metrics , roi.

Brumby’s Bakeries and Negative Criticism in Social Media COI

Laurel Papworth- Social Network Strategy

If your CEO hasn’t figured out the ROI of social media then think about the COI, the cost of inaction. The Australian Competition and Consumer Commission is investigating the memo sent by Brumby’s managing director Deane Priest to franchisees of the 300 stores.

2012 71

Sydney Social Media Course – 3 Days with Laptop

Laurel Papworth- Social Network Strategy

29 to 31 July – Sydney 3 Day Social Media course. Laurel manages massive gaming and online communities including Facebook and forums for reality TV shows such as Junior Masterchef. Sydney social media course 2013. Walk away with a social media strategy, campaign, tools.

2013 88

Green Chameleon » Corporate Alzheimers

Green Chameleon

In our work we come across the same thing all the time with government agencies that manage slow moving policies or infrastructures – such as tax policies, public infrastructure such as dams, or large processing plants.

Social Media Training: 3 Day Intensive Advanced Class

Laurel Papworth- Social Network Strategy

Laurel is the CEO of The Community Crew managing massive gaming and online communities including Facebook and forums for reality TV shows such as Junior Masterchef. Since 2005, Laurel has been teaching online community management at the University of Sydney, Australian Film and TV School, Metro Film School and she has been managing virtual communities since 1989. July – Monday 9th to Wednesday 11th.

2012 64

KM Edge: Where the best in Knowledge Management come together

John Tropea - Delicious Social Network KM

KM Edge: Where the best in Knowledge Management come together. APQC knowledge management km best practices. in the July/August issue of The Atlantic. Earlier this week, Dale Arseneault published some additional ideas about KM measurement on his blog Reflections on Knowledge Management and Organizational Innovation. For more general information about measuring your KM program, check out our articles Can You Measure the Value of Knowledge Management? KM ROI.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

The Information Needs of Communities

Alchemy of Change

Large companies and Wall Street investors saw profits in local newspapers, profits that would grow through the efficiencies of chain management. Each piece of content can now be subject to return-on-investment (ROI) analysis. Local Ownership, Management & Governance

Boston E20 Notes: Organization Next Workshop: Bridging the Participation Gap – Networks, Learning, and "Play"

Portals and KM

I attended workshop hosted by Mike Gotta - Organization Next: Bridging the Participation Gap – Networks, Learning, and "Play"   Mike is now Senior Technical Solution Manager for Enterprise Social Software, Cisco. Employees need to expect the unexpected – to “figure out” the best way to handle exceptions – to self-synchronize their work with the activities of their colleagues – to make decisions collectively rather than waiting on top-down direction from management.

2012 33

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

Making it Difficult to Join: The Case for Barriers to Participation

John Tropea - Delicious Community

For further reading, Bertrand Duperrin wrote a great post on the tension between managing the structure of communities closely and letting them grow organically. These hard choices are what makes the community management space so challenging as well as interesting.

From Email to Basic Collaboration to Results-Oriented Work « The Decision Factor Blog

John Tropea - Delicious Collaboration

Information Management. Performance Management. July 2012. July 2011. Information Management Blog. Manage By Walking Around. Norman Marks on Governance, Risk Management, and Internal Audit. Director, Product Management, SAP StreamWork.

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More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

to I hate titling these blog posts with the words “community management.&# So why am I writing a third post in three days on community management? The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

Community management Vs Socio-Collaborative management : how to make the right choice | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Bertrand Duperrin's Notepad Thoughts on management, HR, social networks…and enterprise 2.0 " The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” social management or whatever you want.

Communities and Collaboration » Maximising the power of collective knowledge

John Tropea - Delicious Community

Information Management. Knowledge Management. Engaging the Social Web for Personal Knowledge Management (PKM). July 2011. July 2010. July 2009. July 2008. July 2007. July 2006. By all means encourage colleagues and managers to join, but accept that collaboration and knowledge sharing doesn’t come easy to some people. ROI can be measured. Be prepared for this and consider how ROI can be quantified.

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Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Bertrand Duperrin's Notepad Thoughts on management, HR, social networks…and enterprise 2.0 entrepreneurship HR & Management 2.0 communities can be facilitated, lightly managed but never imposed. Considering the gap between management 2.0

2006 15

GE Goes Box (What about Its Other Collaboration Tools?)

Michael Sampson - Currents

In this session, GE will review its marketing, adoption and rollout strategy; how it launched Jive University as its user support hub (with questions, videos, classes, and library); how it created a strategy behind the support system including a process for community managers to support users; and it’s “light bulb” lessons learned. Sloan Management Review, GE’s Colab Brings Good Things to the Company. July 2008 – SupportCentral.

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Share2011 - Keynote: Building a Robust Framework for Social Networking at Work (Ramin Mobasseri, eBay)

Michael Sampson - Currents

Ramin is the Enterprise Solutions manager at eBay USA. September 2010 to July 2011 - developed an iPhone app, for connecting to eBay's system. -. March 2011 to July 2011 - upgraded to SharePoint 2010, to get a better infrastructure. -. From July 2011 to now - training. -.

#OCTRibe Topic: Valuing Participation in Online Communities

Online Community Strategy

Write something tomorrow (Tuesday, July 28), tag it #octribe or tweet it as #octribe, and your post will be linked from the recap page. On one hand, a community manager could can paint a compelling portrait of value for internal stakeholders by determining a financial value to member participation (assistant moderate, guiding discussions, welcoming new members, etc.) Do you use an assumed value as part of your communities ROI reporting? •

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