When Context Transcends Change Management


What if everything we have been told about Change Management over the course of the last few decades was all just … plain wrong? What if all of that literature around change management could be smashed with just a couple of tweets?

2016 70

Social Business – Where Bosses and Managers Become Servant Leaders


In the past we have talked a couple of times about the undeniable impact that social networking (for business) is having in traditional management and thought leadership by helping reshape and redefine some of their various long time existing conceptions. Management is service, not control.

2012 135

Don’t Underestimate the Value of Your Community Managers


To train the entire organization on social media, internal social software, social business, social processes and workflows and community management. Only then would we be capable of seeing the job role of community managers survive for the next decades to come.

2012 113

Dispatch from the 2017 Association of Change Management Professionals Conference

Partnering Resources

The annual conference of the Association of Change Management Professionals was lively, friendly, and fun. What’s Hot: Using Neuroscience for Change Management. Change management professionals can minimize those threats with a little education and foresight.

2017 53

How to Help Managers Lead Change

Partnering Resources

What can I do to help my managers lead change? Make sure your managers always know what’s going on. As soon as a client hollers, the change will get placed on the back burner unless you help keep your managers focused. Image: Lindsay Phillips on clker.com.

2014 77

What did Einstein know about Knowledge Management?

Chris Collison

But one unexpected Einstein quote escaped the infographic – which has nothing to do with knowledge management, demonstrates his humanity and humour and makes me smile… Any man who can drive safely while kissing a pretty girl is simply not giving the kiss the attention it deserves.

Blog>> Orchestrating the Intranet for Knowledge Management

Green Chameleon

Patrick’s taxonomy development infographic has sparked off a little friendly competition in the office. The infographic you see above is my attempt at explaining the different pieces of an intranet puzzle that KM practitioners may have to deal with, and how they all fit together.

Community Management Fundamentals – Where Do I Start?


Knowledge Management, Collaboration, Learning, Social Computing within the Enterprise, Productivity, Work Life Integration, etc. Well, how about some Community Management Fundamentals ? Community managers anyone? Community Management Fundamentals.

2011 66

Managing Meetings in SharePoint 2013

Michael Sampson - Currents

In my book Collaboration Roadmap (2011) I talk about managing meetings as one of the “collaboration scenarios” that can be enhanced / improved through new tools.

2014 42

An Open Letter to Project Managers, the New Rock Stars

Partnering Resources

First things first: Project managers rock. There is simply too much at risk for companies to let so much depend on the project managers. Stop resisting project management methodology. Request a meeting with the project management office to talk about the specific rule, how it gets in the way, and some alternatives. An Open Letter to Project Managers, the New Rock Stars is an original post from Maya Townsend , founder and lead consultant: Partnering Resources - Align.

2013 59

Community Managers and the Art of Facilitating Communities Effectively


Of course, I am talking about the role of the Community Manager , or Community Facilitator , which has been my preferred term from the beginning. Who else out there nowadays doesn’t consider themselves a community manager, right? Project Manager.

2011 72

The 10 Key Principles of Change Management

The Bumble Bee

Over the last 6 months I have been designing, testing and piloting an exciting new Change Management Game for leaders and teams which lets them experience what it is like to lead a complete 9-month change management project over the course of a single day.

2013 58

Martin White on Intranet Management

Michael Sampson - Currents

Martin White's new book, The Intranet Management Handbook , is now available. Universities and colleges do not offer courses in intranet management, and there is little in the way of continuous professional development support. Facet Publishing, The Intranet Management Handbook.

The myth of managed culture change

Chris Corrigan

For a long time I have known that the idea that culture change can be managed is a myth. A culture is emergent and is the result of millions of interactions, behaviours, artifacts and stories that people build up over time. It is unpredictable and results in surprise.

2017 28

Email Management = Top Information Management Pain Point

Michael Sampson - Currents

Whereas IT budgetary allocations for social media were in close alignment with just 11 percent of respondents focusing on managing Web 2.0 information, the research indicates that just 16 percent of organisations assigned the majority of their budget to addressing email management, despite being the UK’s top pain point. Given how much business communication is transported via email, it's critical to get the management side of it right.

Email 36

Appreciative Inquiry and Knowledge Management? No problem.

Chris Collison

Appreciative Inquiry (AI) pre-dates Knowledge Management. Appreciative Inquiry Experience Facilitation Improvement Innovation KM Knowledge Management Lessons Learned Organizational learning It’s only in the last few years that I’ve come to appreciate(!)

2014 34

Personal Management Software destroys internet authenticity and democracy

The Bumble Bee

The Guardian reports on the growth in "Persona Management Software" which individuals use to engage in web conversations using multiple identities on forums and social sites.

Community Manager in Residence

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Community Careers

2015 23

The Future of Collaboration Lies in Human Resources AND Management’s Hands


Indeed, Human Resources is right in the eye of the hurricane in terms of trying to figure out whether it stands, that is, whether it would want to continue sustaining a rather sick, corrupted and disturbing system of mismanaging resources commanded by senior management or whether it would finally want to transform itself into what it should have been in the first place: ( facilitating) Human Relationships. And in this case from one particular group: Management / Leadership.

2014 64

CommunityBuilders: The State of Community Management 2011 with Rachel Happe


So I am pleased to share over here with all of you “ The State of Community Management 2011 with Rachel Happe “ That’s right! Interest in Community Management Has Increased. The Community Management Discipline Is Evolving.

2011 61

10 Fresh Tips for Community Managers


online_facilitation community_management

2011 32

Mary Poppins Online Community – Social Media Manager Leah Howard

Laurel Papworth- Social Network Strategy

I loved interviewing Leah Howard who plays Mrs Corry in Mary Poppins and is Disney’s online community manager slash social media manager for the show.

Blog>> The Knowledge Manager’s Handbook - now available for pre-ordering

Green Chameleon

“ The Knowledge Manager’s Handbook: A Step by Step Guide to Embedding Effective Knowledge Management in Your Organization ” will be published by Kogan Page in April 2016. My next book, co-authored with Nick Milton is now available for pre-ordering on Amazon!

2016 77

Business Continuity Management: The Ideal topic for Business Simulation

The Bumble Bee

I have invited leading Business Continuity Management (BCM) expert Pierre Wettergren to write a short guest blog on Bioteams.com to introduce this increasingly critical topic.

2013 55

Round-Trip Editing in Connections Content Manager

Michael Sampson - Currents

As part of the announcement around Mac Sync, Luis from IBM also mentioned that round-trip editing is available for Connections Content Manager : IBM Connections Content Manager (CCM) users can now do round-trip editing. This is good news then, and although it is limited to Libraries (in Connections Content Manager for the moment), it portends good things are on the way for Files and Community Files.

2014 32

Blog>> Trends in Knowledge Management

Green Chameleon

builds on management to pass some control on to the network; they empower the knowledge workers to work and act autonomous. This has been my view on the new trends in knowledge management, which have been emerged in the last few years. Traditionally, KM was more often than not a top-down driven approach. For example, document taxonomies and knowledge sharing procedures were defined; identified experts shared their knowledge in defined communities.

Is this Knowledge Management’s most effective tool?

Chris Collison

One of knowledge management’s most powerful tools. Let me share with you a couple of quotes from middle managers in a smart, knowledgeable organization which regularly spends over £1Bn annually on construction programmes. There are a lot of KM-related words beginning with the letter C.

2013 38

Community Management is Not New

Managing Communities

There is a problem that I’ve found with a good number of people who refer to themselves as online community managers, builders or professionals. Managing StaffThey dismiss, choose to ignore and, in general, don’t really respect what came before them, most of which is still relevant to this day. That’s a mistake. And it is what [.].

2012 22

Blog>> Knowledge Management in Intranets

Green Chameleon

individual usage: personal information management: documents, bookmarks, notes / manage personal relationships and contacts. bookmark management which allows to aggregate related information from internal and external sources with relevant tags. Knowledge sharing happens partially with technology, and also successfully without software. For this post, let’s focus on the first: technology.

Community Managers and the Art of Facilitating Communities Effectively – Part Deux


I am sure you may have noticed how Howard doesn’t use the wording “ Community Manager “, term that, like you all know already, I don’t feel too comfortable with altogether either.

2011 66

The Secret Ingredient for Customer Lifecycle Marketing? Community Management.

Online Community Strategy

Community Management. Almost 90% of the study participants indicate that marketing currently owns the understanding and management of the customer lifecycle. A modern definition also expands the concept of community management to include any form of relationship building and nurturing.

2016 32

Social Architecture (a manifesto) | Management Innovation eXchange

John Tropea - Delicious Community

Management Innovation eXchange. Its time to reinvent management. Management Innovation eXchange. The new Organizational Change Management is called Social Architecture. relationship management, 3. In other words: successful project managers are social architects.

Top 50 Knowledge Management Blogs

Portals and KM

Here is a useful list of knowledge management blogs to start the year. It includes three categories: general knowledge management, Web 2.0 and content management, and collaboration. Many of the blogs on the list are included as content sources for the Darwin Edition on Enterprise Social Media since that target content also covers knowledge management. The list from Biz-gasm offers a brief description of each listing so they took some time to get to know the sources.

Gary Hamel, New Humanism, and management 2.0

Ken Carroll

Gary Hamel is the leading thinker on management 2.0 In fact, this video introduction to his excellent The Future of Management , is probably the best 90 seconds you will see on the topic anywhere. My own diagnosis of the problem is that management 1.0 Management 2.0

2011 25

How Teachers can Manage Student Contact on Facebook

Laurel Papworth- Social Network Strategy

Looking to see if Social Media Privacy can be managed? In this video I take you through setting up your Facebook Profile so you can manage privacy and student “friendship” with Facebook Lists. Are you concerned about Privacy and Facebook with students and teachers?

2016 28

What Does it Take to Be a Great Community Manager?

Managing Communities

photo credit: achimh Earlier this week, William Ruzvidzo invited me to answer a question on Quora, “What does it take to be a great community manager?” ” Mr. Rudvidzo is a Community Manager at 49Pixels. A great community manager has experience. Managing the CommunityI thought about this for a while and came up with the following. I think [.].

2011 33

How to be a great community manager

John Tropea - Delicious Community

Community managers should know the subject in depth, have energy for stimulating collaboration among the members, and be able to devote sufficient time to leadership activities. Adapting details from Knowledge Management Leaders & Community Managers: Whats Needed?

2016 21

Community Managers and Sick Days

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Thinking

2013 26

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights


There will be other entries that I will be putting together over the course of the next few days sharing along what else I learned throughout the event, but for now, let’s get things started with this one: Social Task Management – When Social Business Got Down to Work.

2012 51

Rick Rubin-Inspired Thoughts on Community Management

Managing Communities

Managing the Community Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you.

2013 21