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John Tropea - Delicious Community

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Leveraging Use Case Scenarios To Illustrate Social Media & Social Networking Risks

Collaborative Thinking

Social Media & Social Networking: A Cautionary Tale. Social Networking & CollaborationDelivered at AiiM info 360 March 2011, Washington DC. View more presentations from Mike Gotta. . Enterprise 2.0

Trending Sources

Awareness Report on Understanding and Leveraging Social Capital

Portals and KM

Awareness has released an interesting free report, 3 Keys to Influence: Understanding and Leveraging Social Capital. It began with some useful statistics: 90 percent of all purchases are subject to social influence. We are in a social world. When LinkedIn added social features, their use and market value went up. Even the Weather channel is adding social features. The first key is growing social capital by leveraging external and internal influence.

Financial Services and Social Media The Australian

Laurel Papworth- Social Network Strategy

If your financial services/advisor is not using social media, sack them. The real questions are: how can a market be so vulnerable to a single tweet, is this a new situation and what should financial boffins be doing about social media? Apple now engages with social media.

2013 87

Social media training on Foursquare Google Plus Pinterest Facebook Training for June and July 2012

Laurel Papworth- Social Network Strategy

Here are some social media courses for you (or perhaps, for someone you know) for June and July. All social media training below is held in Sydney – please contact laurel [at] for other locations and inhouse corporate training.

2012 111

Going Beyond Social Media

Online Social Networking

I would love to spend my entire workday blogging , social bookmarking and business networking. However, long ago I discovered that combining these activities with other outreach is both more efficient and more far reaching than relying on social media alone to build a web presence.

Social Skills Growing in Importance

Michael Sampson - Currents

Writing on HBR, Nicole looks at how technology is making social skills more important. A new NBER working paper suggests it’ll be those that require strong social skills — which it defines as the ability to work with others — something that has proven to be much more difficult to automate. There’s an interesting chart in the article, too, which plots the change in employment for people across four combinations of analytical and social skills.

2015 19

Cisco: Leveraging Networks To Seed Search Graphs?

Collaborative Thinking

Perhaps this information also might describe how Cisco could possibly examine social graph connections as people-to-people connection requests traverse a network. Tags: Social Networking & Collaboration Reading through the patent application itself , I wonder if this also proposal has applicability to Cisco Pulse (in an expanded view of what a search engine might be), given that the language also mentions a "webgraph".

Lead Social Business Enabler for IBM’s w3 and www Connections – Job Role and Responsibilities


Now that the word is out there, and since I have been in the new job for a couple of weeks already, I guess it’s a good time to reflect on what does the Lead Social Business Enabler for IBM’s w3 and www Connections do on a daily basis in terms of my job role and responsibilities.

2013 66

Notes on BP304 Become a Social Business: Leverage User Adoption Through Gamification

Michael Sampson - Currents

Sasja Beerendonk, a collaboration consultant at e-office , is talking about the role of gamification in achieving user adoption. It's a very popular session - the room is about 80% full; easily 300 people in the room. Some notes: 1.

Boston E20 Notes: Design Considerations For Enterprise Social Networks: Identity, Graphs, Streams & Social Objects

Portals and KM

I attended session - Design Considerations For Enterprise Social Networks: Identity, Graphs, Streams & Social Objects led by Mike Gotta , Senior Technical Solution Marketing Manager for Social Software, Cisco. Here is the session description: “Organizations can improve how employees connect to co-workers by understanding the influence design has on participation within social platforms. All work interactions should occur in a social network context.

2012 42

Some lessons about capacity building in social media for development organisations in the South

Joitske Hulsebosch

Over the past half year I facilitated a social media capacity building trajectory for a group of 14 development organisations (and 2 networks) in countries like Vietnam, Mali, Bolivia etc., It worked very well to start online, introducing a variety of social media, getting to know eachother.

2011 58

Review of The Social Marketing Funnel

Portals and KM

I recently looked at a useful new book , The Social Marketing Funnel: Driving Business Value with Social Marketing. 500 companies use social media as part of their marketing mix1. A second study found that 72% of marketers reported closing more business as a result of social media efforts and 52% reported lead generation benefits with social media. They offer five steps to building and managing your social funnel.

Leveraging Virtual Teams & Social Tools: Boston KM Forum - March 31

Endless Knots

Long title for what promises to be a good day with the Boston KM Forum on March 31: " Leveraging Virtual Teams & Social Tools for Business Advantage: Blogs, Wikis, Twitter, et al." In this symposium, we will explore virtual teams and social tools—and their value in leveraging knowledge.  Tags: Virtual Teams Weblogs Twitter Knowledge management Social networking Collaboration Web 2.0

Social Commerce: Connecting Bricks with Clicks

Ant's Eyeview Blog

And now, pioneers are dipping their toes into social commerce as a way to capture more wallet share. One such retailer at the forefront – bringing the traditional storefront to life on social channels – is Express. Leverage ratings and reviews sharing capabilities.

2011 25

How to Serve Government A Shitstorm Online #SocialMedia #Auspol #LGBT

Laurel Papworth- Social Network Strategy

Ten Steps to Create a Shitstorm Online with Social Media. For social change. Ten Steps to Create a Shitstorm Online with Social Media. Document everything on Social Media. Collate your social assets (tweets, photos whatever). Create your Voice on social media.

2013 122

Social Media Club of Boston 5th Anniversary Celebration: The Evolution of Social Business

Portals and KM

Last night I attended the Social Media Club of Boston 5 th Anniversary Celebration: The Evolution of Social Business. It featured a panel with Alistar Rennie, General Manager, Social Business and Collaboration Solutions, IBM; Andy Carusone from Lowe’s Home Improvement; and Ric Fulop, North Bridge Venture Partners. Alistar talked about how IBM got involved with social media. They used social tools to help define their values to better establish trust.

DomainPatrol Social for IBM Connections

Michael Sampson - Currents

Infoware released an updated version of DomainPatrol Social for IBM Connections. DomainPatrol Social is an uber-admin toolkit for working with, managing, and leveraging content in IBM Connections, providing capabilities not available out-of-the-box in Connections. In my market research report on IBM Connections last year, Infoware DomainPatrol Social was one of the top-rated add-on products for IBM Connections.

2015 14

Social Architecture (a manifesto) | Management Innovation eXchange

John Tropea - Delicious Community

Hack: Social Architecture (a manifesto). Succesful organizations are those who are aware of that shift and who tap into the new literacy of collaboration that social media has brought us. The result is a new balance between hierarchy and community that is called social architecture.

An update on social reporting, including support from BIG

Social Reporter

A couple of things came together recently to re-convince me that “social reporting” is a useful banner under which to promote the blending of new and old media and skills for collaboration and social benefit. The biggest and most thoughtful bottom-up support for the idea, and a big contribution to its practice, has come from the Transition Network , where Charlotte Du Cann and Ed Mitchell are editing and producing a social reporting project.

Growing Our Social Media Group

Online Social Networking

I work at a watch company for which social media and web marketing are key tools for accelerating its business expansion. As Social Media Director , I flew with our team to Basel, Switzerland in March to attend Baselworld , the grandest and most important watch and jewelry event of the year.

Telebriefing: Leveraging Relationships and Managing Identity Two Sides of the Social Networking Coin

Collaborative Thinking

Next week, Alice Wang and I will be presenting our research and consulting findings on the intersect social media and social networking has with identity and security for Burton Group clients. This topic has been a major source of client inquires over the past few months as organizations are dealing with employee use of social media tools like Twitter as well as internal tools associated with "Enterprise 2.0". Social Networking & Collaboration social_media

Blog>> Social Media, Empowerment and Serious Research

Green Chameleon

We know that social media is being leveraged as a source of data for marketing and market analysis. Crucially, it cannot do this on its own – the formal world of research and the informal world of social media exchanges need to connect.

Lotusphere 2011 Notes: Future of Social Business – Rest of the Story

Portals and KM

Charlie began by discussing what do you need to make social happen. Charlie said a major part of his role is to make it easy to integrate Lotus technology and add more social to apps.  They have taken the social core of the Connections Suite and added analytics.

2011 56

IBM's Mike Rhodin on the Convergence of Social Business, Analytics and Commerce: Part One

Portals and KM

More recently, they are focusing a significant portion of their efforts on social business as I wrote about in my coverage of Lotusphere 2011. IBM’s most recent earning reports indicate a strong growth in demand for their Social Business offerings.   We also discussed the convergence of social business and analytics. Mike began by diagramming the interactions of their efforts in analytics, social software, and smarter commerce.

Virtual Leverage and Your Social Marketing

Online Social Networking

A lever gives us the ability or leverage to move heavy objects with relative ease. The Internet gives us the ability to transfer information with relative ease, and it is also enables a great variety of online tools to provide us with virtual leverage. Social networking sites - Facebook , Ning , LinkedIn , etc. Using the tool wrong - Social media tools and search engines have steep learning curves , and learning how to use them properly is typically a big undertaking.

Social Network Sites: Definition, History, and Scholarship

John Tropea - Delicious Social Network

Social network sites: Definition, history, and scholarship. link] Social Network Sites: Definition, History, and Scholarship danah m. To emphasize this articulated social network as a critical organizing feature of these sites, we label them "social network sites."

2007 41

Differentiating Between Social Media and Community Management

John Tropea - Delicious Community

The Community Roundtable A peer network for community managers and social media practitioners. In low complexity markets and use cases (think Sharpie pens ) the focus is on social media because the relationships desired between Newell Rubbermaid and Sharpie customers does not need to be that deep – and the business model cannot support deep relationship development (i.e. I took a stab at articulating the primary responsibilities of social media managers and community managers.

Social Media & Innovation

Collaborative Thinking

Now that the SharePoint 2010 report on social computing is in the production queue, time to move on to my next report: . Working Title: "Leveraging Social Media Within Innovation Strategies". Target Audience : Innovation program managers, innovation project teams, decision-makers involved in collaboration and social media strategies, IT managers, architects, and others involved in knowledge management efforts. Tags: Innovation social_media

Building Social Business: Connecting, Sharing and Collaborating

John Tropea - Delicious Collaboration

Building Social Business At the intersection of Enterprise 2.0 Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking. All these three stages are rooted in the " social object " of the community formed by the above steps.

2004 21

The Case for Corporate Social Networking

John Tropea - Delicious Social Network KM

There are many benefits to implementing social networking. Here are some of them: Employee Engagement – Today’s generation is entering into the workforce after spending years on social networks.

Boston E20 Notes: The Post-2.0 Era: Social in the Context of My Work

Portals and KM

Era: Social in the Context of My Work led by Larry Cannell, Research Director, Gartner Inc. technologies are enabling the Social Online Workplace, a worker-centric yet social environment facilitating ongoing discussions that are seeded by messages coming from individuals, business applications, and collaborative tools. Innovations since 2006 since the E20 term came out: social network sites, smart phone and tablet apps, business apps using activity streams.

2012 30

Boston E20 Notes: Designing Social Applications

Portals and KM

I attended session - Designing Social Applications " a panel session led by David F. Here is the session description: “Part of becoming a social enterprise is understanding what makes social applications work, both for purposes of selecting commercial applications and for designing their own.   They also talked about apps embedded in the enterprise or apps embedded in a public social network. They discussed what makes app social?

Jive 16

Reference Architecture For Social Network Sites

John Tropea - Delicious Social Network

illustrate infrastructure and act as blueprints organizations can leverage as they make decisions on IT architecture. If you are a client, I encourage you to schedule a dialog to discuss social networking trends in general, or specific project(s) you are undertaking in this area.

Thinking about the Big Shift and the Social Enterprise – confused of calcutta

John Tropea - Delicious Collaboration

Thinking about the Big Shift and the Social Enterprise. Id already become a big fan; Id come across JSB via The Social Life Of Information a decade earlier, and met the two Johns a number of times while they were working on The Only Sustainable Edge , particularly when they shared some of their learnings at an early Supernova. Relationship between the Big Shift and the Social Enterprise. Maybe I’m a hammer, and I see everything as a Social Enterprise nail.

2012 31

Social Graph: Concepts and Issues

John Tropea - Delicious Social Network

his post, Fitzpatrick defines "social graph" as "the global mapping of everybody and how theyre related" He went on to outline the problems with it, as well as a broad set of goals going forward. When any social network starts, it is hungry to leverage other networks.As

2007 24

Understanding Users of Social Networks — HBS Working Knowledge

John Tropea - Delicious Social Network KM

HBS Home HBS Index Research & Ideas Understanding Users of Social Networks Published: September 14, 2009 Author: Sean Silverthorne Executive Summary: Many business leaders are mystified about how to reach potential customers on social networks such as Facebook.

Building Social Business: What Is Social Collaboration in an Organization

John Tropea - Delicious Collaboration

Building Social Business At the intersection of Enterprise 2.0 Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking. and then ends with the question: Given this logic, what does social collaboration mean?

2004 13

Forrester Groundswell 2011 Awards: AT&T – Proving the ROI of Social Media for Customer Service

Ant's Eyeview Blog

The question often posed to social media practitioners by senior executives is: what’s the ROI of Social Media? Learn what AT&T did to quantify the impact of leveraging social media for customer service. How do you prove Social Media ROI?

2011 14

Avanade Research on Social Collaboration in the Enterprise

Michael Sampson - Currents

Earlier this year Avanade released its research on the state of social collaboration in the enterprise. “ Today we announced the findings of our latest global research study that shows how the consumerization of IT plays a huge role in driving perceptions about enterprise social collaboration. More and more organizations are adopting social collaboration tools to connect employees and enable them to more easily work together in a creative fashion.