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The Cisco Social Media Listening Journey

Ant's Eyeview Blog

“ Social Media is not just a fun trend, it’s something that can really help drive business value. &# – Jeanette Gibson , Director of Social Media Marketing, Cisco. Cisco has been using online social media listening as a way to inform business decisions for some time.

Cisco on Enabling the New Collaborative Workspace

Portals and KM

Jordan , Vice President, Communication and Collaboration IT, Cisco Systems presented a Key note: Enabling The New Collaborative Workspace. Sheila Jordan has led the transformation behind Cisco’s Integrated Workforce Experience (IWE); she will share some of the best practices and lessons that she and her team have learned to help you down a successful path of your own.”. The Cisco collaboration portfolio has evolved of the past few years to accommodate this.

Trending Sources

Cisco Kills Cisco Mail - Will Focus on Quad and Video Instead

Michael Sampson - Currents

Cisco held a big Collaboration event in November 2009 and announced a slew of collaboration products. One of those was a hosted email service, but barely 15 months later, the product has taken a bullet to the head: " Cisco Systems is dropping its hosted e-mail product. Apparently, Cisco Mail no longer fits into the company's win column as it makes strategic decisions about its future. Those two drivers are what led Cisco to develop Cisco Mail in the first place. "In

Boston E20 Notes: Organization Next Workshop: Bridging the Participation Gap – Networks, Learning, and "Play"

Portals and KM

I attended workshop hosted by Mike Gotta - Organization Next: Bridging the Participation Gap – Networks, Learning, and "Play"   Mike is now Senior Technical Solution Manager for Enterprise Social Software, Cisco. CIGNA is rebranding itself from a health insurance company to be a health services company and Phil is learning specialist. Drew is a Senior Learning Consultant at Deloitte. Phil mentioned that peer learning has been around for a long time.

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Cisco Announces Second I-Prize Winner

Portals and KM

I have been covering the Cisco I-Prize for several years and continue to be impressed with this initiative.   I spoke with Sharon Wong, the Director of Business Development for Cisco’s Emerging Technology group to discuss the conclusion of the second I-Prize.

Doing What You're Passionate About

Collaborative Thinking

While I’ve truly enjoyed my last two years working at Cisco, I could never quite shake the sense that my passion, as described here, was best found by being in an inter-disciplinary role that combined different types of research (related to media, technology, sociology, etc.) with the ability to objectively apply that insight to help customers reach their goals, and share those learnings with the broader community at-large interested in those issues.

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Cisco Community Central: Enterprise Social Software : Pushing The Reset Button On How We Look At “Collaboration”

John Tropea - Delicious Collaboration

As another example, since I’ve joined Cisco I’ve had first-hand experience of participating in meetings via Telepresence – it definitely provides a collaborative experience and yet many would exclude it from being considered a form of collaboration. © 1992- 2008 Cisco Systems Inc. Terms & Conditions Privacy Statement Cookie Policy Trademarks of Cisco Systems, Inc.

Reflections from 2011 – A World Without Email – The Documentary


We have also seen how some large cloud email providers like Cisco are moving away from providing that online service any longer and I would venture to state that we all probably know why that is happening … Then we have got my good friend Prof.

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Cisco I-Prize – Mining the Web and the World for Innovation

Green Chameleon

In my conversation with Matt Greeley, CEO at B rightidea we covered one of the impressive uses of Webstorm outside the firewall, Cisco's I-Prize. I think this is a great story with some lessons learned for others who want mine the wisdom of crowds, so I will explore it more here. Cisco has launched a contest and invited the world to give it great ideas. The winner gets to join Cisco and is funded to make the idea real. Register on the Cisco I-Prize Website.

Cisco Announces I-Prize Winner and Results of Their Global Collaboration

Portals and KM

I wrote about the Cisco I-Prize a few months ago – see Mining the Web and the World for Innovation. Last week Cisco announced their winner and I spoke to David Hsieh, Senior Director of Marketing for Cisco’s Emerging Technology Group about the wining team and the contest in general. First, to summarize the contest, Cisco launched a contest and invited the world to give it great ideas. The winners get to join Cisco and is funded to make the idea real.

Cisco I-Prize Announces its Winner and a Successful Global Collaboration

Green Chameleon

I wrote about the Cisco I-Prize a few months ago – see Mining the Web and the World for Innovation a while back. First, to summarize the contest, Cisco launched a contest and invited the world to give it great ideas. The winners get to join Cisco and is funded to make the idea real. More specifically, the winning team has the opportunity to join Cisco , drive the development of their business idea and are eligible to receive a $250,000 cash prize.

Implementing the Cisco Collaboration Framework

John Tropea - Delicious Collaboration

Cisco on Cisco Implementing the. Cisco Collaboration. a Collaboration Framework Creating a Collaborative Enterprise Cisco on Cisco Implementing the. Cisco Collaboration. Creating a Collaborative Enterprise | © 2009 Cisco Systems, Inc. During the past 8 years, Cisco has been. We hope that the Cisco® Collaboration. At Cisco, we have identified collaboration - and social networking. Foreword Cisco on Cisco Implementing the.

Adding Social Context To Enterprise Architecture

Collaborative Thinking

Learn some core principles of an "architecture of participation" that represents a people-centric approach to enterprise architecture. Get ideas about where to start and how Cisco began to develop an integrated workforce experience. Social networking is redefining the workforce and creating a new frontier for enterprise architects.

Collaborative Thinking: Meanwhile, Over At WebEx: A New Sheriff In Town

Collaborative Thinking

The story below provides some insight: Making sure that Cisco’s sales teams are motivated to sell WebEx services has just become the responsibility of a new general manager at the on-demand Web meeting provider.

October Hot List: Mobile Learning Content

Nancy White

Best of Mobile Learning October 1, 2010 to October 31, 2010 Featured Sources The following are the top items from featured sources based on social signals.

Agile Marketing Pioneers

Ant's Eyeview Blog

Joining me onstage were Jonathon Colman (REI), Greg Meyer (Salesforce) and Kevin Scott (Cisco). Dealing with disruption – customers and markets change fast; Jonathon emphasized the importance of continual learning, iteration, and bias for action, as opposed to perfectionism.

Ant’s Eye View and Badgeville Partner to Bring Gamification to the Fortune 500

Ant's Eyeview Blog

At Ant’s Eye View, we know first hand just how valuable such advocate and influencer programs can be, from our history with the Microsoft MVP Program , to our current efforts helping companies like Dell, T-Mobile, Cisco and Salesforce tap into that expertise and enthusiasm.

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Cisco on Collaboration: Know Your Enthusiasts & Laggards | Future Changes

John Tropea - Delicious Collaboration

Home About Contact 21 Days of Wiki Adoption Apple Atlassian better meetings Business Collaboration Collaborative Technology collective action Community Confluence Course Using Wiki Creativity Design & Branding Digital Democracy Digital Learning Enterprise 2.0 MB) Video – Cisco VP Alan Cohen discusses the study Share | Related Articles Built Around the Visual: Wikis, Webex, & Councils at Cisco A Report from Gov 2.0 Tags: collaboration cisco

GE Goes Box (What about Its Other Collaboration Tools?)

Michael Sampson - Currents

In this session, GE will review its marketing, adoption and rollout strategy; how it launched Jive University as its user support hub (with questions, videos, classes, and library); how it created a strategy behind the support system including a process for community managers to support users; and it’s “light bulb” lessons learned. August 2012 – Cisco Quad. Box announced a new strategic customer : GE.

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Using Technology for Teamwork and Collaboration Critical, Says John Chambers

Leading Virtually

I have long admired John Chambers, the CEO of Cisco. In my various readings of Cisco, I have observed how Mr. Chambers has been able to produce a strong culture of customer satisfaction at Cisco. In my personal interactions with those working at Cisco, I have found Cisco’s employees (including executives) to be extremely helpful and willing to spare their time to hear you out and share their knowledge.

If I Were CEO, I’d Mandate Enterprise 2.0

John Tropea - Delicious Social Network KM

In a comment to a blog post entitled “ The Holy Trinity: Leadership Framework, Learning 2.0 & Enterprise 2.0 “ I stated “ Networks don’t need org charts, but org charts need networks ”. cisco collaboration The title doesn’t sound very 2.0-esque, now does it?

Organization Next: Managing the Networked Workspace

Collaborative Thinking

The Human Capital Institute is offering a webinar sponsored by Cisco that will air on April 26, 2011; details below: Organization Next: Managing The Networked Workspace. If you are involved in business transformation, strategic talent initiatives, organizational development and learning strategies, or any role involved in human capital management and employee engagement, this webcast is for you! Expands Its Social Email Offering to Include Lotus Notes

Portals and KM

to learn more about their latest moves. has also integrated several instant messaging tools including: Lotus Sametime, Microsoft Link or OCS, and Cisco UC.

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Whether it lead to turn work groups into communities or give communities so much structure that they lose their agility and become a burden for the organization, many tactics reached their limits as it happened recently at CISCO that dismantled a system that what considered exemplary until then.

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Towards A More Participatory Culture: Enterprise Q&A

Collaborative Thinking

Passing along the folklore, the unwritten context around a particular question can be a powerful means for people to learn in a social situation. Cisco Quad already does this via its Watch List capability. In October of 2011, AIIM (the Association for Information & Imaging Management, a non-profit research, community and educational association), published a survey-based report that examined social business and Enterprise 2.0 trends.

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Enterprise 2.0 Conference: Call For Papers Community, Voting Process

Collaborative Thinking

Cisco coordinates submissions so you may find these under the name of “ SGumpert ” rather than my name. in the context of talent, learning, and community. to create their own informal learning environments. This session will help HR and IT teams learn how social networking improves the effectiveness of strategic talent, learning, and community-building initiatives. For the upcoming Enterprise 2.0

The 2011 Office - It's Too Quiet, We Need to Talk More

Michael Sampson - Currents

Let's talk more - by phone, over coffee, face-to-face, via Skype video, using Cisco TelePresence, etc. Effective conversation is a learned skill; too much emailing and we'll lose the ability to do so. Herb reflects on ten years of being a supply chain consultant , and notes a few differences: - The office is much quieter today than 10 years ago. - The phone doesn't ring anymore - email has replaced phone calls, and some people route their phone straight to voice mail.

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On Twitter and in the Workplace, It's Power to the Connectors - Rosabeth Moss Kanter - Harvard Business Review

John Tropea - Delicious Social Network

Circles of influence replace chains of command, as in the councils and boards at Cisco which draw from many levels to drive new strategies. Circles of influence replace chains of command, as in the councils and boards at Cisco which draw from many levels to drive new strategies.


From Command and Control to Collaboration and Teamwork - Preparing Business Leaders for the Knowledge Economy


Remember the blog post I put together a few days back highlighting a superb video interview with John Chambers , CEO of Cisco Systems , talking about The Power of Collaborating Innovation ?

The Power of Collaborative Innovation by John Chambers


That’s the case of this recent video interview where John Chambers , CEO of Cisco Systems , spends a little bit under five minutes sharing some great insights around the topic of Enterprise 2.0

Literature Review: Improving Work Practices in Times of Change

Collaborative Thinking

Social Network Sites: Learning From Consumer Experiences. As people traverse those contradictions, they undergo a series of “expansive learning cycles” which affect how organizational processes emerge and evolve over time. Today, Cisco, IBM, Microsoft, and other vendors offer E2.0

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The Tyranny of "Top Down"

Governance in a Networked World

I'm just finalising a paper to support a presentation I am giving in London next month entitled "The Tyranny of Top Down: Learning to manage sideways" and was happy to come across this interview with John Chambers, Chair of Cisco, done with McKinsey [link] He speaks about his transition from a top down manager to a facilitator of distributed management.

Wrap Up of 2nd Annual Community Manager Day: Voices Around the World #CMAD « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

John Tropea - Delicious Community

Hootsuite salutes Community Managers Five essential tools for CMs Conversocial has a relevant CM interview I just learned Bolivia had an event , see the FB page, pics here and here. Cisco salutes CMs with this graphic, lasso time.

“Command and control is dead”: the shape of next gen organisations is social networks | Open (minds, finds, conversations).

John Tropea - Delicious Social Network KM

He was interviewing John Chambers, the CEO of Cisco , about how the company was developing to keep up witht he pace of the web revolution. The answer was that over the past two years Mr Chambers has been tearing down command and control as a way of doing things at Cisco.

Notes on INV103 Social Communications Strategy and the IBM Sametime Roadmap

Michael Sampson - Currents

Special call out to Arkadin (voice conferencing added to Sametime), Epilio (to integrate PGI audioconferencing with Sametime), Cisco (for telephony, done some interface simplification), and others. To learn more, go to other Sametime sessions at IBM Connect. John Del Pizzo and Brian Ricker from the IBM Sametime team are talking about the roadmap for Sametime. Some notes: Social Communications Matures.

Avoid Profile Potpourri

Collaborative Thinking

While some activities around tags/bookmarks might be directly related to a work activity, there are community interactions made possible that enable informal information sharing, personal learning and ad-hoc group formation as people connect to one another.

Ten Collaboration Trends for 2010

The Bumble Bee

IT in Canada report on the Top Ten Collaboration Trends for 2010 as seen by Barry O'Sullivan , Senior Vice President of Cisco Voice Technology Group. To read Cisco's Top Ten Collaboration Trends for 2010.

Looking Back - Moving Forward

Collaborative Thinking

On Monday, August 8th, I start with Cisco as a senior technical solution marketing manager for social software. Organizational dynamics (culture, productivity, learning, teaming, community-building, governance). Cisco Eos ).

How Procter & Gamble Got Employees to Use Social Networking at Work - - Business Technology Leadership

John Tropea - Delicious Social Network KM

Learn More » CIO Executive Council A Peer-Advisory Service and Professional Association for CIOs Stakeholder Relationship Worksheet Hudson Highland Group CIO Michael Whitmer shares his stakeholder relationship worksheet, including background on why he developed it and how it has affected his relationships in the company. Boiling the Ocean to Catch a Few Fish Read this white paper to learn how to mitigate risk and reduce the overhead of e-discovery.

Communities and Collaboration » Maximising the power of collective knowledge

John Tropea - Delicious Community

Perceptions about learning and sharing in a virtual world by Steve Dale. Learning Alliances. Learning Alliances. Stephen Dale's Posterous - Passionate about the social web, collaboration, learning, sharing and trying to make sense of an increasingly complex world. This is a summary of one of the breakout session I ran at the Cisco Public Services Summit , Oslo 9-11 December 2011. Communities and Collaboration. About. Speaking Engagements. Subscribe.

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