Year-End Thoughts On Enterprise 2.0 Social Software
DECEMBER 21, 2009
is more about how social software is used by people vs. what the social tool actually is. does not address all patterns of communication, information sharing, cooperation, collaboration, community-building, and social networking. filled in a critical gap that was long-missing in collaboration and knowledge management circles. community should perhaps work within the Wikipedia guidelines to refine the generic social software definition.