Jive for Customer Service

Michael Sampson - Currents

Jive will be releasing a version of its social business software tailored at the customer service scenario in organizations : " The product, which will be called Jive Social Customer Service Solution, will include native integration with CRM (customer relationship management) and case management applications, social media monitoring capabilities, mobile access and elements of play intended to promote usage through "gamification.".

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Jive Adds More Team Collaboration Capabilities to its Social Platform

Michael Sampson - Currents

Jive has offered a social collaboration platform for some years, and is one of the leading vendors. By bringing Producteev to the Jive platform, people will have a powerful new way to turn collaborative work streams into actions that can be assigned and tracked – transforming work plans into real actions for increased productivity, accountability and efficiency. ". Read more: Jive Acquires Innovative Companies Meetings.io

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Moving Beyond “Collaboration” Meaning Video and Calling: Cisco Partners with Jive

Michael Sampson - Currents

In light of what I wrote all those years ago, and being mindful of my perplexity last month, it was good to see Cisco (who has focused very heavily on video meetings, calling and presence, but struggling to get a foothold in the other Pillars) announce a partnership with Jive for integration between their respective offerings. Cisco and Jive plan to progressively link these products at a technology level so they work in a more integrated fashion.

2014 109

Jive Engage Platform: Collaboration Inside and Outside of the Enterprise

Michael Sampson - Currents

This morning I spent a few hours trawling around the Jive Software web site , getting an update on current thinking and approaches coming out of Jive. A few notes: Jive's main product used to be called "Social Business Software," but it looks like that name has been dumped in favor of "Jive Engage Platform." The bi-directional integration between Jive and SharePoint looks clean. From within SharePoint, users can access documents and assets stored in Jive.

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Jive Clearspace 2.5: increasingly sophisticated social productivity tools

Collaborative Thinking

Clearspace, Jive Software’s ‘social productivity‘ collaboration software, hits version 2.5 today. This latest release builds on a solid foundation, and has many new features and enhancements, as the above video illustrates. marks some significant upgrades - there has been some major tweaks under the hood to enable a claimed 200% speed increase. This is important

Jive SBS Structure Best Practices, Part 2 » Connected

John Tropea - Delicious Community

Read Jive SBS Structure Best Practices, Part 1 before reading this. Special shout-out to my colleague and friend, Kathryn Everest , for writing this entry. —– Jive SBS Spaces Types of Spaces In a large enterprise, space structures should reflect: key enterprise knowledge domains (e.g.,

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Collaboration Loop - Jive Software Launches New Edition of Clearspace X

John Tropea - Delicious Community

Feb 20th, 2009 | Janetti Chon Crowdsourcing the Enterprise 2.0 Conference Session Since we build this conference for your attending pleasure, we want to hear from all of you which sessions are most appealing. Today’s the last day of our conference survey. Please take part and tell us what you want to hear at the Enterprise 2.0 Conference this June. Collaboration One Comment Feb 20th, 2009 | Janetti Chon (Google) Collaboration Can Be Beautiful.

Fortune 500- How do you know when you need a community?

Ant's Eyeview Blog

I recently met with Barry Tallis, (Jive Software) to learn if more of the Fortune 500 companies are lining up to start an online community. Tags: AEV Blog Building Community Fortune 500 Jive Software Online Community

Online Community Platform & Vendor Research

Online Community Strategy

Tags: Community 101 Community Management community drupal hivelive jive leverage lithium liveworld mzinga online platform satisafaction social media vendor webcrossing

My App Gap Posts for December 2012

Portals and KM

Badgeville brings Gamification to Jive. The AppGap posts began toward the end of January 2008.    Here, I am primarily doing product commentaries with a few other things thrown in. Below are the ones for December. There will be more in January. Igloo Provides Comprehensive Social Business Platform. harmon.ie Connect Expands SharePoint Integration. BroadVision Launches Social Engagement Analysis Service. Moxie Software Partners with Microsoft Dynamics CRM.

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Collaboration Roadmap Masterclass (June 25 in London)

Michael Sampson - Currents

Too often the approach to success is limited to installing SharePoint, IBM Connections, Jive, or another platform. It is suitable for organizations using Microsoft SharePoint, IBM Connections, Jive, and other enterprise collaboration technology platforms.

2013 127

Recap of the Enterprise 2.0 Conference for 2010

Michael Sampson - Currents

Jive Wants to Be a Top Player. Jive Software is doing a lot of things right, in my opinion: Leveraging the strength of others to stay in the game. Eg, three key moves announced this week: A strategic alliance with CSC where CSC will sell Jive's software. A placement of Jive's software in the Google Apps Marketplace -- broadening its reach, making it easier for organizations to start. Jive's new integration with Twitter bolsters its Market Engagement solution.

2010 89

Collaboration Roadmap Masterclass (September 26 in London)

Michael Sampson - Currents

Too often the approach to success is limited to installing Interact, SharePoint, IBM Connections, Jive, or another platform. It is suitable for organizations using Interact, Microsoft SharePoint, IBM Connections, Jive, and other enterprise collaboration technology platforms.

2013 136

My AppGap Blog Posts for October 2012

Portals and KM

Comprehensive Enterprise Integration is Enabled by Jive’s Platform. The AppGap posts began toward the end of January 2008.    Here, I am primarily doing product commentaries with a few other things thrown in. Below are the ones for October. There will be more in November. Overcoming Potential for Chaos in WAN SharePoint Deployments. Contegix Offers Direct Managed Hosting for Total Cloud Care. iRise Accelerate Software Development with Functional Application Simulations.

2012 100

KM World 2014: Some Useful Sessions: Thursday, Nov 6

Portals and KM

Above and Beyond KM, Jean-Claude Monney, Chief Knowledge Collaboration Energizer, Microsoft Services, Microsoft, Stan Garfield, Community Evangelist, Global Knowledge Services, Deloitte Touche Tohmatsu Limited Author, Implementing a Successful KM Programme; Founder, SIKM Leaders Community, Deirdre Walsh, Jive Software. KM adoption experience is facilitated and discussed by three KM practitioners from Deloitte, Jive, and Microsoft.

2014 109

My AppFusions Blog Posts for April 2013

Portals and KM

AppFusions provides application integration connectors for a variety of vendors such as Atlassian ,  IBM ,   Jive ,  iRise ,   Box ,  GoogleDocs ,  Dropbox ,  UserVoice ,  Alfresco , and more in the hopper. They

2013 130

‘Communities’ and ‘Networks’: A Conceptual and Linguistic 2.0 Mess | Sonnez en cas d'absence

Delicious/choconancy/community

Collaboration’; Jive Software presents its SBS software as “robust social networking software for employee communities”.

2010 36

News Updates (October 29, 2009)

Michael Sampson - Currents

Jive Social Business Software 4.0. Jive announced Version 4.0 Jive SBS 4.0 The enhancements and new capabilities in Jive SBS 4.0 Jive extends SBS further out into the marketplace, deep into the enterprise, wide across the firewall, and out on the road. Jive released Jive Mobile for iPhone and BlackBerry , for mobile device access. See Jive Mobile. Jive updated options for bringing pubilc conversations inside for debate and discussion. -

2009 89

Just thinking…

Chris Collison

It’s the domain of knowledge jams on Jive and Yammer, questions to our Twitter networks. Is it true that the best things come in small packages when it comes to knowledge? I came across this helpful framework for thinking about the way we approach the packaging and sharing of knowledge.

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User Adoption Strategies Workshop in Gouda with Silverside (June 26, 2013)

Michael Sampson - Currents

Jive, same. In conjunction with Silverside in Netherlands, I will be presenting a one-day User Adoption Strategies Workshop in Gouda on June 26. The details are now live, and registration is open. I'm looking forward to being back in the Netherlands for this workshop. As Roland mentions in the description below, this workshop is not aligned with any specific collaboration technology. If you are using Microsoft SharePoint, be there. IBM Connections, ditto.

2013 98

Boston E20 Notes: Designing Social Applications

Portals and KM

 The panel included: Ellen Feaheny, CEO, AppFusions, Mark Weitzel, Director, Platform & Ecosystem; President, OpenSocial Foundation, Jive Software, and Michael Weir, CEO, Sparqlight. Mark works for Jive and is President of Open Social Foundation. Mark said they wanted to invoke apps within Jive in an easy way wherever you are and put it into the flow within the activity stream. I am pleased to be back for my sixth Enterprise 2.0 conference in Boston.

News Updates (October 21, 2009)

Michael Sampson - Currents

Jive Gets $12 Million. Jive took $12 million of Series B funding from Sequoia Capital. Jive, the Social Business Software leader, today announced that it has received $12 million from Sequoia Capital in its Series B round of funding.

2009 116

Win a free half-day workshop with me! » Connected

John Tropea - Delicious Community

June 24th, 2010 by Gia Lyons Leave a reply » Even though I’ve moved into a new role at Jive Software, I’m still providing consulting services to a few customers. If you sign up for the Jive SBS Leadership Roundtable webcast with YUM!,

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(Intranets2011) "A social intranet - two years on" - Melissa Hendry, REA Group

Michael Sampson - Currents

They use Jive Software. The IT Group ran an ideation session in Jive, and the winners got 2 days away from their day-to-day jobs to make it happen. In the second-to-last session for the day at Intranets2011 , Melissa Hendry from REA Group talked about their social intranet journey.

Avoid Profile Potpourri

Collaborative Thinking

The three major players right now for social network sites within the enterprise are: IBM (Lotus Connections), Jive (Clearspace), and Microsoft (SharePoint). Each of these vendors (IBM, Jive, Microsoft) have profile modules.

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Request for Interviews: User Adoption Strategies

Michael Sampson - Currents

Are you doing cool stuff with how to encourage people to adopt new collaboration tools -- SharePoint, Lotus Connections and Quickr, Socialtext, Jive SBS, Yammer, and other such tools? I'm doing some work around user adoption strategies for collaboration tools. extending the work in SharePoint Roadmap for Collaboration , learning more for Collaboration Roadmap , and various other things ;-). I'm looking for people to interview about their work with User Adoption Strategies.

Enterprise 2.0 Conference Notes: Three Approaches to Social Computing Platforms

Green Chameleon

It had a large software firm - Microsoft (Lawrence Liu) a small firm - Jive (Sam Lawrence), a custom effort, - Sabre for travel (John Samuel), and a company that includes consulting and software, nGenera. Jive - we have 2500 clients, 15% of Fortune 500 use our products. Audience Question - Jive and MOSS customer where people are using other wikis - how to support these people? Jive 1. Jive - we have clients with 40,000 users so we face such issues now.

GE Goes Box (What about Its Other Collaboration Tools?)

Michael Sampson - Currents

October 2013 – Jive Software. In this session, GE will review its marketing, adoption and rollout strategy; how it launched Jive University as its user support hub (with questions, videos, classes, and library); how it created a strategy behind the support system including a process for community managers to support users; and it’s “light bulb” lessons learned. Box announced a new strategic customer : GE.

2014 89

The Further Integration of Cloud Services

Portals and KM

Appfusions offers PaaS servcies to intergate enterprise apps such as IBM, Atlassian, Jive, and others This is the start of other tech week on this blog.

2013 141

News Updates (December 11, 2009)

Michael Sampson - Currents

Jive vs MindTouch. Mark from MindTouch offers a comparison (words and table) between Jive Software and MindTouch. " I’m frequently asked what the difference is between MindTouch and Jive Software. The short answer is that Jive is a social business construct where MindTouch is more of a business application platform. Jive solves very specific business needs while MindTouch can solve a variety of business needs but typically needs customization for complex applications.

2009 89

Communicating Diagonally: New Value Pathways via Enterprise Social Networking?

Governance in a Networked World

One of the keystone value claims for implementing an Enterprise Social Networking (ESN) platform like Yammer, Jive or IBM Connect is facilitating horizontal communication paths across the enterprise.

2015 130

Job Opportunity: Enterprise Community Manager (Pearson)

Michael Sampson - Currents

Pearson in the UK is hiring for an Enterprise Community Manager, for curation and ongoing support of Pearson's Jive-based global directory and online collaboration space. Pearson has developed a site (built on Jive) to host its global directory and online collaboration and communication space with sophisticated search capabilities to support communities of practice and innovation across Pearson.

2010 98

The Role of Brands in Online Communities

Online Community Strategy

When I say “host”, I am specifically talking about on-domain, brand-hosted communities that are built on a community platform (like Lithium or Jive) and housed under the brand’s domain.

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My Reviews of the Collaboration Platforms on the Recent Forrester Wave™

Portals and KM

Atlassian, Jive Software, Socialtext, and Traction Software all approach the market with strong social networking capabilities. Jive Software – Enterprise 2.0 Collaborative Platform and Jive’s Enterprise Predictions for 200 8. The Q3 2009 Forrester Wave™: Collaboration Platforms by Rob Koplowitz is out. It found that “Microsoft and IBM Lotus led the pack based on the breadth of functionality in their offerings. Novell edged into the Leaders’ quadrant with its Teaming product.

Year-End Thoughts On Enterprise 2.0 Social Software (Part 2)

Collaborative Thinking

Jive, IBM, Microsoft), it is clear that platform approaches are winning out. In my last post, Year-End Thoughts On Enterprise 2.0 & & Social Software , I wanted to provide a background context on some of the areas where Enterprise 2.0 remains ambiguous: Enterprise 2.0 is not a market.

News Updates (October 8, 2009)

Michael Sampson - Currents

Jive and SharePoint. Jive announced a new connect and integrate (rather than replace) strategy, for integrating with other enterprise systems. The first module under the new strategy is the Jive SharePoint Connector, a deep integration between Jive SBS and Microsoft SharePoint. Jive customers can do the bulk of their work in the highly intuitive Jive environment while maintaining easy access to SharePoint's content repositories and workflow.

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My AppFusions Blog Posts for November and December 2012

Portals and KM

AppFusions provides application integration connectors for a variety of vendors such as Atlassian ,  IBM ,  Jive ,  iRise ,  Box ,  GoogleDocs ,  Dropbox ,  UserVoice ,  Alfresco , and more in the hopper. They As I mentioned at the beginning of the month, I am working with the  AppFusions  team on the re-launch of their blog,  Connecting the Enterprise --technologies and people daily.

2013 100

My AppFusions Blog Posts for September and October 2012

Portals and KM

AppFusions provides application integration connectors for a variety of vendors such as Atlassian , IBM , Jive , iRise , Box , GoogleDocs , Dropbox , UserVoice , Alfresco , and more in the hopper. They As I mentioned at the beginning of the month, I am working with the AppFusions. team on the re-launch of their blog, Connecting the Enterprise --technologies and people daily.

2012 100

Notes on "Collaboration in a Fibre World" - Thomas Salmen (Orcon)

Michael Sampson - Currents

a huge range of network/cloud-based services - Jive, Office 365, Microsoft Lync, Yammer, Dropbox, Google Drive, etc. -. Thomas Salmen from Orcon is talking about collaboration in a fibre world - here at the Working in Collaborative Environments conference in Auckland. Thomas is the CTO at Orcon, and was recently announced as the 2012 New Zealand CIO at the annual NZ CIO Summit.

2012 98

Belonging to an Open Network

Michael Sampson - Currents

Enterprise social tools, such as Yammer, Jive, or IBM Connections, provide ways of expanding your network within your organization. Writing on Medium, Michael explores the power of an open network as a contributor to career success , and uses it to analyse what made Steve Jobs so successful.

2015 98