Jive for Customer Service

Michael Sampson - Currents

Jive will be releasing a version of its social business software tailored at the customer service scenario in organizations : " The product, which will be called Jive Social Customer Service Solution, will include native integration with CRM (customer relationship management) and case management applications, social media monitoring capabilities, mobile access and elements of play intended to promote usage through "gamification.".

Jive 114

Moving Beyond “Collaboration” Meaning Video and Calling: Cisco Partners with Jive

Michael Sampson - Currents

In light of what I wrote all those years ago, and being mindful of my perplexity last month, it was good to see Cisco (who has focused very heavily on video meetings, calling and presence, but struggling to get a foothold in the other Pillars) announce a partnership with Jive for integration between their respective offerings. Cisco and Jive plan to progressively link these products at a technology level so they work in a more integrated fashion.

2014 147

Jive Adds More Team Collaboration Capabilities to its Social Platform

Michael Sampson - Currents

Jive has offered a social collaboration platform for some years, and is one of the leading vendors. By bringing Producteev to the Jive platform, people will have a powerful new way to turn collaborative work streams into actions that can be assigned and tracked – transforming work plans into real actions for increased productivity, accountability and efficiency. ". Read more: Jive Acquires Innovative Companies Meetings.io

Jive 119

The Further Integration of Cloud Services

Portals and KM

Their Force.com platform offers a means for workers with little coding experience to create applications and workflows that integrate with its core SaaS CRM offering. It is also a good thing as it enhances the integration required to really make enterprise 2.0

2013 181

Jive Engage Platform: Collaboration Inside and Outside of the Enterprise

Michael Sampson - Currents

This morning I spent a few hours trawling around the Jive Software web site , getting an update on current thinking and approaches coming out of Jive. A few notes: Jive's main product used to be called "Social Business Software," but it looks like that name has been dumped in favor of "Jive Engage Platform." The bi-directional integration between Jive and SharePoint looks clean. From within SharePoint, users can access documents and assets stored in Jive.

Jive 114

IBM Plugging Holes In Connections/SharePoint Integration

Collaborative Thinking

this type of integration could help people understand what the resulting user experience would be like. Despite this plug-in, I still believe IBM has made a fundamental and perhaps unrecoverable competitive mistake by not being radically more aggressive regarding SharePoint integration. usability, communities, wiki) rather than dramatically improving its integration with SharePoint (adopting a "surround and extend" tactic).

Collaboration Loop - Jive Software Launches New Edition of Clearspace X

John Tropea - Delicious Community

Overtone Inc has take this concept of listening and developed a brand-monitoring solution called the Open Mic Integrated Listening System which delivers contextualized insights based upon what your customers are saying. The Web and SMS are now part of the cellular industry and remain an integral way to exchange data. Feb 20th, 2009 | Janetti Chon Crowdsourcing the Enterprise 2.0

My App Gap Posts for December 2012

Portals and KM

Connect Expands SharePoint Integration. Badgeville brings Gamification to Jive. The AppGap posts began toward the end of January 2008.    Here, I am primarily doing product commentaries with a few other things thrown in. Below are the ones for December. There will be more in January. Igloo Provides Comprehensive Social Business Platform. harmon.ie BroadVision Launches Social Engagement Analysis Service. Moxie Software Partners with Microsoft Dynamics CRM.

2013 116

My AppGap Blog Posts for October 2012

Portals and KM

Comprehensive Enterprise Integration is Enabled by Jive’s Platform. The AppGap posts began toward the end of January 2008.    Here, I am primarily doing product commentaries with a few other things thrown in. Below are the ones for October. There will be more in November. Overcoming Potential for Chaos in WAN SharePoint Deployments. Contegix Offers Direct Managed Hosting for Total Cloud Care. iRise Accelerate Software Development with Functional Application Simulations.

2012 133

Recap of the Enterprise 2.0 Conference for 2010

Michael Sampson - Currents

Jive Wants to Be a Top Player. Jive Software is doing a lot of things right, in my opinion: Leveraging the strength of others to stay in the game. Eg, three key moves announced this week: A strategic alliance with CSC where CSC will sell Jive's software. A placement of Jive's software in the Google Apps Marketplace -- broadening its reach, making it easier for organizations to start. Integration of what's going in to simplify life for people.

2010 124

KM World 2014: Some Useful Sessions: Thursday, Nov 6

Portals and KM

Above and Beyond KM, Jean-Claude Monney, Chief Knowledge Collaboration Energizer, Microsoft Services, Microsoft, Stan Garfield, Community Evangelist, Global Knowledge Services, Deloitte Touche Tohmatsu Limited Author, Implementing a Successful KM Programme; Founder, SIKM Leaders Community, Deirdre Walsh, Jive Software. KM adoption experience is facilitated and discussed by three KM practitioners from Deloitte, Jive, and Microsoft.

2014 135

My AppFusions Blog Posts for April 2013

Portals and KM

AppFusions provides application integration connectors for a variety of vendors such as Atlassian ,  IBM ,   Jive ,  iRise ,   Box ,  GoogleDocs ,  Dropbox ,  UserVoice ,  Alfresco , and more in the hopper. They

2013 141

Boston E20 Notes: Designing Social Applications

Portals and KM

 The panel included: Ellen Feaheny, CEO, AppFusions, Mark Weitzel, Director, Platform & Ecosystem; President, OpenSocial Foundation, Jive Software, and Michael Weir, CEO, Sparqlight. Most organizations will adopt a commercial or open source enterprise social platform rather than trying to create their own, but they still will face the challenge of adapting it to their environment and integrating applications that predate the social software era.”.

My AppFusions Blog Posts for September and October 2012

Portals and KM

AppFusions provides application integration connectors for a variety of vendors such as Atlassian , IBM , Jive , iRise , Box , GoogleDocs , Dropbox , UserVoice , Alfresco , and more in the hopper. They  They also closely collaborate with their partner  Contegix  for turnkey hosted and integrated deployments for their customers. Alfresco Continues to Enhance Its Content Management Offering, Enabling More Integration Touchpoints.

2012 126

‘Communities’ and ‘Networks’: A Conceptual and Linguistic 2.0 Mess | Sonnez en cas d'absence

Delicious/choconancy/community

Collaboration’; Jive Software presents its SBS software as “robust social networking software for employee communities”.

2010 51

My AppFusions Blog Posts for November and December 2012

Portals and KM

AppFusions provides application integration connectors for a variety of vendors such as Atlassian ,  IBM ,  Jive ,  iRise ,  Box ,  GoogleDocs ,  Dropbox ,  UserVoice ,  Alfresco , and more in the hopper. They  They also closely collaborate with their partner  Contegix  for turnkey hosted and integrated deployments for their customers. Expands Its Social, Integration, and Analytic Capabilities.

2013 116

My New Role with AppFusions

Portals and KM

AppFusions provides application connectors for a variety of vendors such as Atlassian , IBM , Jive , iRise , Box , GoogleDocs , Dropbox , UserVoice , Contegix , and more. Off-the-shelf integration solutions can enable serious breakthroughs in establishing essential Enterprise application connections quickly, and efficiently. They believe, and I agree, that business information and process management should be handled by a collection of systems that make up an integrated whole.

Roles 133

My Reviews of the Collaboration Platforms on the Recent Forrester Wave™

Portals and KM

Atlassian, Jive Software, Socialtext, and Traction Software all approach the market with strong social networking capabilities. Central Desktop adds MS Outlook Integration to its SaaS Social Technology Platform and Central Desktop Moves Up with Enterprise Edition. Jive Software – Enterprise 2.0 Collaborative Platform and Jive’s Enterprise Predictions for 200 8. Features, and SAP Integration.

Review 136

News Updates (October 29, 2009)

Michael Sampson - Currents

Jive Social Business Software 4.0. Jive announced Version 4.0 Jive SBS 4.0 The enhancements and new capabilities in Jive SBS 4.0 Jive extends SBS further out into the marketplace, deep into the enterprise, wide across the firewall, and out on the road. Jive released Jive Mobile for iPhone and BlackBerry , for mobile device access. See Jive Mobile. Jive updated options for bringing pubilc conversations inside for debate and discussion. -

2009 109

Job Opportunity: Enterprise Community Manager (Pearson)

Michael Sampson - Currents

Pearson in the UK is hiring for an Enterprise Community Manager, for curation and ongoing support of Pearson's Jive-based global directory and online collaboration space. Pearson has developed a site (built on Jive) to host its global directory and online collaboration and communication space with sophisticated search capabilities to support communities of practice and innovation across Pearson.

2010 125

GE Goes Box (What about Its Other Collaboration Tools?)

Michael Sampson - Currents

“ GE’s IT organization, tasked with bringing innovative, cutting-edge technology to roughly 300,000 employees located in more than 170 countries, selected Box to: - Make it easy for employees to collaborate across business units and with external parties; - Unify business information across applications, thanks to Box’s open platform and integration with other cloud and on-premise solutions; and. October 2013 – Jive Software. Box announced a new strategic customer : GE.

2014 129

Social Software Market Keeps Growing

Portals and KM

Many firms are also investing in product enhancements and product integrations. These include: concerns about return-on-investment, security, regulatory compliance and intellectual property protection, as well as the involvement needed from IT departments to deploy and integrate the software. For social software to really work and provide value, the integration with enterprise apps is critical. million, followed by Jive Software ($65.3

News Updates (October 8, 2009)

Michael Sampson - Currents

Jive and SharePoint. Jive announced a new connect and integrate (rather than replace) strategy, for integrating with other enterprise systems. The first module under the new strategy is the Jive SharePoint Connector, a deep integration between Jive SBS and Microsoft SharePoint. Jive customers can do the bulk of their work in the highly intuitive Jive environment while maintaining easy access to SharePoint's content repositories and workflow.

2009 114

News Updates (October 21, 2009)

Michael Sampson - Currents

Jive Gets $12 Million. Jive took $12 million of Series B funding from Sequoia Capital. Jive, the Social Business Software leader, today announced that it has received $12 million from Sequoia Capital in its Series B round of funding.

2009 116

Avoid Profile Potpourri

Collaborative Thinking

The three major players right now for social network sites within the enterprise are: IBM (Lotus Connections), Jive (Clearspace), and Microsoft (SharePoint). Each of these vendors (IBM, Jive, Microsoft) have profile modules. Connectbeam Social Profiles Integrated into Microsoft Outlook.

2009 130

WebCenter Vision and Strategy Session

Collaborative Thinking

and portals: integrated multi-channel user interaction environment, unified access to tools, information, etc. Jive, Telligent, Lotus Connections are more along the lines of a destination site model. Lotus Connections has integration with WebSphere so they are on the track of distributing social elements into other applications and platforms. Jive and Telligent need to tackle that item at some point. People aspect integrates with HR (no mention of identity - too bad).

2009 120

Community Input: SharePoint 2010

Collaborative Thinking

IBM, Jive) delivered social platforms that were far superior to what was delivered out-of-the-box by Microsoft. Atlassian, NewsGator) whose products integrated into SharePoint in ways that alleviated some of the worst functionality (e.g., Competitive offerings will be assessed by how well they integrate in an overall SP2010 ecosystem - even when the competitive offering is retained for its social capabilities.

2010 146

Enterprise 2.0 Conference Notes: Three Approaches to Social Computing Platforms

Green Chameleon

It had a large software firm - Microsoft (Lawrence Liu) a small firm - Jive (Sam Lawrence), a custom effort, - Sabre for travel (John Samuel), and a company that includes consulting and software, nGenera. Jive - we have 2500 clients, 15% of Fortune 500 use our products. Audience Question - Jive and MOSS customer where people are using other wikis - how to support these people? Jive 1. Jive - we have clients with 40,000 users so we face such issues now.

Badgeville Offers Cloud- based Gamification Platform and Expertise

Portals and KM

Badgeville can also be integrated with such applications as Salesforce.com and Jive. Bazaarvoice’s solutions are now integrated with Badgeville’s Behavior Platform to increase contribution of customer-generated content and online social sharing.

2012 186

When a Client Only Wants Part of Office 365

Michael Sampson - Currents

– uses Jive for its intranet and collaboration spaces. You can also integrate other products with OOS through our public APIs. Today, we’re making Office even easier for customers to use with cloud storage providers by adding real-time co-authoring with Office Online for documents stored in partner cloud services, extending our Office for iOS integration to all partners in the CSPP, and enabling integration between Outlook.com and cloud storage providers Dropbox and Box.

2016 89

Results from 2012 SharePoint Study: Value is a Work in Progress

Portals and KM

However, only 21% of organizations currently integrate SharePoint into work processes. Much needs to be done here as this integration is critical for both SharePoint and for other social tools to provide real business value.  The most widely used additional tools are Yammer at 19%, Newsgator at 10% and Jive at 4%.  Vizit , maker of SharePoint. collaboration and search tools, recently conducted a study: SharePoint Study: Insights into Content Use and Collaboration.

2012 168

Social Software Gaining Greater Traction with the Enterprise and Vendors Respond

Portals and KM

With enterprise social technologies, buyers must now assess vendors pursuing three distinct strategies: commoditization, horizontal and vertical solutions, and integration with adjacent technologies.” Then 39% of the respondents said they were integrating our collaboration platform’s calendaring, scheduling, and task management features with their email messaging system and 28% said they were using a collaboration platform’s Web 2.0

Intranets 2015 in Sydney

Michael Sampson - Currents

Many of the sessions were practically focused on how a specific organization was approaching their intranet, from a certain perspective – such as design, engagement, integration, etc. What was less good was that the technology underpinning all that work has been discontinued by the vendor (Cisco Social / Cisco Quad), with no migration path to anything else from that vendor (although the vendor has partnered with Jive).

2015 131

Boston E20 Notes: Social as a Layer, Not a Place: Are We There Yet?

Portals and KM

Social needs to be integrated into the course of everyday work and not a separate thing to check.  Social drives more value when integrated well. see also - Integrating the Interactions with the Transactions and Maybe Enterprise 2.0 He said you have enterprise platforms like IBM Microsoft, Oracle; social platforms like Jive, Telligent; social layers like Newsgator, Yammer.  I am pleased to be back for my sixth Enterprise 2.0 conference in Boston.

2012 164

IBM Connections Conversations - 2: Overview of Next Release

Portals and KM

The common underlying theme is the movement from Connections providing a suite of applications to becoming a comprehensive social business platform with tighter integration. This is the second of a three part series on I BM Connections , their collaboration platform for social business.

2012 201

Year-End Thoughts On Enterprise 2.0 Social Software (Part 3)

Collaborative Thinking

Overall, I don't see SP2010 eliminating the need for strategists in committed "SharePoint shops" to look at Jive, Telligent, NewsGator, or Lotus Connections given the right circumstances. However, in general, vendors will have to integrate with SharePoint 2010 at some level (e.g., IBM squandered (my opinion) the time between MOSS 2007 and SP2010 to do the type of broad and deep integration with SharePoint that would have given it a beach head to compete when SP2010 does come out.

Martin White's Review of Collaboration Roadmap

Michael Sampson - Currents

Michael has been studying the technology, business implications and cultural aspects of collaboration for nearly two decades, integrating information, experience and knowledge about effective collaboration into a book full of wisdom. It's about collaboration, and how that can be brought to life regardless of the collaboration technology you are using - SharePoint, Connections, Jive, Central Desktop, and more.

2012 109

My Favorite Tweets for August 1 - 14 2011

Portals and KM

RT @elsua : [Blog] IBM's Trip To Become A Socially Integrated Enterprise [link] #socbiz #ibmsocial #e20. RT @dhinchcliffe : Jive, Salesforce & Lithium Lead Gartner's Social CRM Magic Quadrant [link] #socbiz #scrm. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information.    Some of these I did to link to things I found useful and others are RTs that I want to save for the same reason.

2011 109

Share2011 - Keynote: Building a Robust Framework for Social Networking at Work (Ramin Mobasseri, eBay)

Michael Sampson - Currents

In the enterprise, 75% of organizations are integrating Web 2.0 December 2010 to Jun 2011 - tested Yammer, NewsGator, Chatter, Jive, and other tools. -. Aim is to integrate these tools into SharePoint, or if they can't be integrated, to be aggregated. -

2011 161

What Difference A Year Doesn't Make: Lotus Connections & SharePoint

Collaborative Thinking

In his post, " Lotusphere 2009: What Might Have Been ", Guy articulates how IBM should have outlined a "surround and integrate" strategy for SharePoint. IBM has to do superior and native integration between Connections and Microsoft productivity tools and integrate with SharePoint as well. If Atlassian, Newsgator, Awareness, Telligent and others can integrate with SharePoint the way Microsoft customers would prefer, so can IBM.

Lotus 100

Should Enterprise 2.0 Software Vendors Offer Professional Services?

Portals and KM

Stewart goes on to quote Jive's Gia Lyons , "Most of what we do could be done with almost any other social software tool, but naturally, we only make ourselves available to Jive customers." Stewart then writes in reaction, "If most of what they do could be done with other software, then why only make themselves available to Jive customers? When I was part of a large consulting firm we usually figured the system integration costs were about 3 to 5 times the software costs.

News Updates (March 10, 2009)

Michael Sampson - Currents

The Breeze environment integrates an intranet, portal, and extranet and contains more than forty-plus business applications and processes that flow across 7 departments of an organization. Jive Social Business Software 3.0. Jive announced version 3.0 In addition to rolling out new features, Jive has gotten rid of the confusing Clearspace and Clearspace Community names for its products; now it’s all just Social Business Software. CorasWorks Breeze.

2009 89

Introducing SharePoint Writer

Collaborative Thinking

Jive, IBM, Telligent and a host of best-of-breed vendors). security, compliance, role-based templates, integration with workflow, lists, etc.) OK, so that product does not exist - not today, and perhaps not even tomorrow (in a SharePoint 2010 timeframe). But it should. Windows Live Writer is perhaps the best tool for offline composition and publishing of blog posts to a variety of back-end blogging services.