Collaborative Thinking: AP-AOL Instant Messaging Trends Survey

Collaborative Thinking

Forty-three percent of teen IM users say they have used instant messaging to say something they would not say to someone in person. Teens today are more likely to upload photos (42 percent in 2007 vs. 34 percent in 2006) while instant messaging.

Turning Instant Messaging and Presence Upside-Down & Inside-Out

Collaborative Thinking

I've posted a lot recently regarding enterprise social messaging ("Twitter for the enterprise"): Twitter in the Workplace. Social Messaging & Socialtext Signals: Before We Get Too Excited. Right now, enterprise instant messaging is dominated by IBM and Microsoft. The door I believe is just about shut but there is a card worth playing - and that card could be enterprise social messaging.

Bowling Alone: The State Of Enterprise Instant Messaging

Collaborative Thinking

Instant messaging has not taken off in the enterprise as have other communication tools, such as e-mail. One of the older reasons I used to hear from clients years ago was the question of "need" - e-mail was already deployed, and e-mail messages arrived in "near time", so what was the extra value (i.e., Micro-blogging/social messaging tools do however fulfill a user need that enterprise IM/UC platform providers have chosen to ignore, or to support poorly.

Thoughts On Salesforce & DimDim

Collaborative Thinking

Below, I’ve outlined some of the those issues organizations should consider when this type of situation arises in the market: Instant Messaging (IM) & Presence. Enterprise IM platforms do not naturally “plug and play” to exchange messages and share presence information. Instant Messaging Presence SaaS Social Networking & Collaboration Web ConferencingOld habits die hard with this post.

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Collaborative Thinking: Peter Saint-Andre on Presence

Collaborative Thinking

We tend to put XMPP in a box (yet another protocol for instant messaging that also happens to handle presence). XMPP (formerly known as Jabber) is todays leading instant messaging protocol.

Enterprise Twitter: Not Dismissive, Just Realistic

Collaborative Thinking

These points also reflect comments I hear often from enterprise IT groups (architects, infrastructure planners, etc) concerning introduction of new messaging/communication tools. I do expect that vendors putting together unified communications and collaboration platforms will be forced to address the type of social messaging represented by tools such as ESME. Twitter-like tools will not have a free-ride without competition from existing messaging/communication vendors. .

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UC And ROI: IBM's Truth And Fiction Example

Collaborative Thinking

I caught a couple of blog posts on the IBM Keynote for UC ( Lotusphere Message: Yes There Is a UC ROI ) and then one on the Sametime blog (see below). Tags: Instant Messaging Unified Communications Web Conferencing A few good tips and examples but also some "buyer beware" tactics that folks should be aware of. Overall - I give IBM 3 Thumbs-Up and 5 Thumbs-Down: The ROI of Unified Communications & Collaboration. Let's take a company - we'll call them Renovations, Inc.

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UC And ROI: Round2: IBM's Truth And Fiction Example

Collaborative Thinking

Tags: Instant Messaging Unified Communications Web Conferencing

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Does Online Identity Matter In Virtual Teams?

Leading Virtually

Tags: Research Virtual Worlds Collaboration technology avatar collaboration communication identity instant messaging leadership relationships satisfaction Second Life virtual team virtual teams virtual world virtual worlds

the presence paradox - lite communication tools

Engineers without Fears

Lite communications tools such as Twitter & Instant Messaging & SMS txting offer the promise of ambient intimacy or the less confronting option of ambient presence. Instead they convey another set of messages around status, order & control. ambient presence ambient intimacy phatic twitter sms instant messaging

Supportive and Critical Communication in Virtual Teams

Leading Virtually

Tags: Research Virtual Worlds avatar Teamwork building social relationships virtual team instant messaging Leadership virtual worlds leadership virtual world communication virtual teams Second Life ice-breaker Collaboration Collaboration technology

Social Presence and Team Satisfaction

Leading Virtually

Although the teams might encounter technological issues with using and running a virtual world, many users cite the sense of presence and being with others as one of the benefits of using the virtual world to conduct the majority of team meetings as opposed to other tools available such as a team wiki, instant messaging, or email. Surinder and I are currently conducting research on the use of online media such as virtual worlds for education and training.

The Leading Virtually Digest, January 16, 2009

Leading Virtually

What: WSJ article on how text messaging may prevent languages from fading Posts to which it is related: None. Bottom line: Language advocates worry that languages may not stay relevant if they are not used to send text messages on a cellphone. In 2006, cellphone users in India with predictive text averaged 70 messages a week compared to 18 messages sent by those without predictive text on their cellphones.

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global im networks & magic numbers

Engineers without Fears

magic numbers social networks instant messagingFollowing on from yesterday's post on the CMU/Microsoft research , there are two networks in the research: the buddy network and the communications network for that month. The buddy network has 240 million nodes with 9.1 billion edges. Which equates to 75 contacts per node/person (9,100,000,000 x 2 / 240,000,000). This is an indicator of the size of an individual's weak-tie / acquaintance network.

Facebook Developers | Integrating Facebook Chat Everywhere

Collaborative Thinking

Every day people send more than two billion chat messages to each other on Facebook. Today we're making it easier for people to extend those conversations with their Facebook friends to instant messaging clients beyond Facebook.com. Facebook Chat now supports Jabber/XMPP , the open standard for instant messaging. Now developers can integrate Facebook Chat with their Web-based, desktop, or mobile instant messaging products. Finally.

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Social Business Has More Work to Gain Real Satisfaction

Portals and KM

The most popular social media tools are instant messaging, blogs, discussion forums, wikis, and user commenting. Prescient Digital Media has released its latest useful report, Social Intranet Study. They interviewed participants in 651 organizations.

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Etiquette and Efficiency When Collaborating

Michael Sampson - Currents

Over on The Smarter Office blog, I posted on etiquette and efficiency when collaborating : " From an etiquette point-of-view, if you want to talk to someone directly, I feel that it’s best to ask permission via a text-based instant message first. “yt?”

2012 116

Notes on SPOT107 Governance, Compliance, and eDiscovery for IBM Connections

Michael Sampson - Currents

In instant messages, can auto-insert a warning / disclaimer about monitoring. - Can block instant messages from being sent based on policy, eg., A couple of people from Actiance are presenting on governance, compliance, and eDiscovery for IBM Connections. Due to a couple of other meetings, I arrived late. but here's some notes: 1. A social platform like IBM Connections does not fall outside of governance and compliance mandates.

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Mobile Devices for Collaboration - Recent News (Thursday, April 22)

Michael Sampson - Currents

The new devices support messaging (email and instant messaging) and social networking. - HP talked more about its upcoming HP Slate. - HP produced a comparison chart between the Slate and Apple iPad. - HP leads in some areas, Apple in others ( Wired has details ).

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Set Expectations for Communication with a Remotely-Located Boss

Michael Sampson - Currents

She references some of the experts in the field of virtual teams and remote communication for strategies to improve the situation, including: – use instant messaging when a quick answer is required, not email. A couple of months ago, Sue at The Wall Street Journal wrote about the challenge of managing a long-distance relationship with your boss. Her opening statement: It’s the toughest long-distance relationship: employee and boss.

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Set Expectations for Communication with a Remotely-Located Boss

Michael Sampson - Currents

She references some of the experts in the field of virtual teams and remote communication for strategies to improve the situation, including: – use instant messaging when a quick answer is required, not email. A couple of months ago, Sue at The Wall Street Journal wrote about the challenge of managing a long-distance relationship with your boss. Her opening statement: It’s the toughest long-distance relationship: employee and boss.

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Windows Phone (2011)

Michael Sampson - Currents

text, Facebook chat, instant messaging). - Microsoft released initial details of forthcoming changes with the next release of Windows Phone , due later in 2011. Key ideas are: - Integration between the same conversation that's happening across multiple apps (eg.,

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Mobile and Wireless Access to Collaboration Systems: What's Happened?

Michael Sampson - Currents

My article for Messaging News (September 2009) is now up. Three years ago I wrote about the state of play with mobile and wireless device access to collaboration systems, such as instant messaging, collaborative workspaces, and customer relationship management (CRM). At that time I ultimately concluded that mobile and wireless access to instant messaging and CRM systems was pretty good, but access to collaborative workspaces was pretty bad.

Moxie Software Adds Better Mobile Support to Customer Spaces

Michael Sampson - Currents

This platform is extensible to support other instant messaging protocols. Moxie Software added better support for mobile devices to Customer Spaces, a customer service application: Moxie Software™ is extending its powerful Knowledgebase that crosses all channels of communication to mobile platforms. Moxie Software’s Knowledgebase is now optimized for Apple’s iPad and iPhone, as well as for Android and Blackberry devices.

Poachers Are the Bad Guys (or “Poaching Community Members is Like Building Your Community on an Ancient Burial Ground”)

Managing Communities

Maybe you instant message or e-mail them off site, so that the people running the established community [.]. photo credit: Gusjer You’ve got a brand new community on basket weaving. You badly want people to come to your site. So, you go to the largest basket weaving community on the internet and start discreetly inviting members.

No IM for WH Staff?

Endless Knots

From Axelrod, the chief campaign strategist, down to junior staffers in the press office, Obama's campaign relied heavily on software many of them began using in high school — AOL Instant Messager and Google Chat. Instant messaging, though little mentioned, is — perhaps as much as e-mail—deeply woven into contemporary politics and media, whose fabric is the constant, quick, gossipy transmission of spin and information.

Microblogging In The Enterprise

Collaborative Thinking

is frequently used to describe these platforms, they could also be considered as a derivative of group chat and instant messaging platforms as well. Within the enterprise, it is highly probable that IT organizations will classify these tools as messaging platforms (I would BTW). As a messaging platform, these tools would have to support security, logging, audit and archival functions to satisfy regulatory, compliance and records management demands.

Vizit 4.0 for SharePoint - with Integrated Conversations about Documents

Michael Sampson - Currents

Vizit SX leverages social techniques such as instant messaging and micro-blogging to facilitate interactive conversations about SharePoint content. ". Vizit released Version 4.0 of its SharePoint add-on product.

Enterprise Twitter: Fad Or Tipping Point (Agenda)

Collaborative Thinking

instant messaging, mobile). Behavior change and social messaging adoption. Social messaging, sometimes referred to as micro-blogging, has become incredibly popular on the Internet, exemplified by soaring use of consumer services such as Twitter. Strategists are considering social messaging as a means to improve not only information sharing and collaboration but also facilitate social networking and community building. instant messaging)?

Blog>> Building Relationships to Support KM

Green Chameleon

tools that support this – the most ubiquitous are e-mail and phone of course, but instant messaging, blogging and micro-blogging can also help do this. I have an interview this month in TCWorld , a magazine published in collaboration with European technical communication association tekcom. This month’s issue takes a look at knowledge management as a way of enabling organisations to coordinate effectively across borders.

IBM Enables Cloud-based Social Business for Government

Portals and KM

The services include the industry's broadest capabilities for social software such as wikis, micro-blogs, staff profiles, instant messaging, web conferencing, messaging and collaboration, and email.   Communities allow people to exchange and share information with others through a web browser, instant messaging, or email software. IBM introduced a new set of social collaboration offerings on t he IBM Federal Community Cloud.

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Cisco Finds New Path Towards Collaboration

Collaborative Thinking

s Saas based WebEx Connect Collaboration Platform which currently includes- Instant Messaging, Wikis, Web 2.0 With PostPath's software, Cisco will extend the e-mail and calendar functionality of its flexible software-as-a-service (SaaS)-based collaborative platform that includes instant messaging, voice, video, data, document management and Web 2.0 Moving into adjacent markets takes time ??? more than people might expect ???

2008 100

How (some) SMEs are using the Web

Nancy White

However, some interesting patterns are emerging: 61% use instant messaging to communicate internally; 61% use Skype to communicate with clients/customers/suppliers; 58% use LinkedIn to market themselves and their services. I have just been going through some of the early results from an online survey I launched yesterday.

2008 100

News Updates (February 5, 2009)

Michael Sampson - Currents

Thomson Reuters launched RM Interchange, a new instant messaging hub to support interoperability between vendor products. " RM Interchange is the world’s first global instant messaging hub which connects users of Cisco's Jabber XCP, IBM's Same Time, Microsoft's LCS/OCS and Thomson Reuters' RM – both easily and cost effectively. Among other things, there are new collaboration capabilities , such as persistent instant messaging and desktop sharing.

2009 89

Cross Cultural Networks -a bigger governance challenge?

Governance in a Networked World

Professor Sun's research identified that peasant workers had taken to instant messaging on cheap mobile phones. and the most popular instant messaging service has some 80 million subscribers! I've just returned from a couple of weeks in Europe, during which I was on a cruise down the Dalmation coast with a mix of nationalities from France, UK, Asia, Australia, USA etc.

Presence and Availability Sensors in Plantronics Headsets #presence @smarteroffice

Michael Sampson - Currents

I have a long-running interest in presence and instant messaging systems, dating back to my days at Ferris Research and the 400-page report I wrote a decade ago. Setting your presence was a manual task back then, but things have improved. Richard at Plantronics talks about how their headsets will automatically set presence based on in-call activity: " We’ve started including sensors in our headsets, so that we can communicate a status automatically.

Cisco Releases Cisco Jabber - A "Unified Communications" Product

Michael Sampson - Currents

Cisco released Cisco Jabber , offering a plethora of communication tools: " Cisco Jabber, a unified communications application that brings together presence, instant messaging (IM), voice and video, voice messaging, desktop sharing and conferencing into a single consistent experience across PCs, Macs, tablets and smart phones.

News Updates (October 2, 2009)

Michael Sampson - Currents

Microsoft added an XMPP gateway to Office Communications Server, and changed the licensing terms for public instant messaging connectivity. First, Microsoft is releasing the Microsoft Office Communications Server 2007 R2 XMPP Gateway at no additional licensing cost; it allows basic presence sharing and instant messaging (IM) with Extensible Messaging and Presence Protocol networks Cisco Jabber and Google Talk. Cisco Wants TANDBERG.

2009 89

Micro-blogging: Friend or Foe For Unified Communications

Collaborative Thinking

My premise (which I've publically discussed previously in this blog, sometimes under the term "social messaging") is that micro-blogging's broadcast model, coupled with its "follow", hashtag and other filtering/categorizing capability creates a "sense of space" within the stream. Channel-centric tools, such as e-mail and instant message, are more direct - you are the sender and you push it to an identified recipient (person, distribution list).

Jon Mell on a "Day without Email"

Michael Sampson - Currents

In fact, it appeared that good things came to him as a result: " Our email system is fully integrated with instant messaging, so when I received an email most often the person who sent it was still on line, so my first reaction was to simply right click and responded through our chat system. Jon Mell (of IBM now and Headshift previously) had to go e-mail-less a few days ago, and he didn't die.

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