Organising Knowledge » Marti Heyman on ROI for Taxonomy Initiatives

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Marti Heyman on ROI for Taxonomy Initiatives Hot on the heels of Christine Connors came Marti Heyman with a typically forthright and pragmatic presentation on the issues around developing an ROI case for a taxonomy initiative. In part 1 Marti outlines the reasons why typical ROI doesn’t work.

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Green Chameleon » Metrics, ROI, Monitoring and Evaluation Again

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Metrics, ROI, Monitoring and Evaluation Again Some updates on the monitoring and evaluation of KM front.

Higher Education Records ROI for Social Media

Portals and KM

Here is another study,  Higher Ed Documents Social Media ROI: New Communications Tools Are a Game Change r, by Nora Ganim Barnes and her colleagues at the University of Massachusetts Dartmouth Center for Marketing Research. They have been watching trends in social media usage at US colleges and universities since 2007 providing unique longitudinal data. Here is last year’s study - Social Media Use Continues to Expand in US Higher Education.

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Blog>> Metrics, ROI, Monitoring and Evaluation Again

Green Chameleon

My contribution to the Carliner & Shank Elearning Handbook was on establishing the value of an elearning initiative, and reviews a range of valuation methods to consider. Some updates on the monitoring and evaluation of KM front.

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Lotusphere 2011 Notes: Social Business ROI Panel

Portals and KM

I attended a session on social business ROI. software to support the firm’s training and communications initiatives and provide a platform for project based collaboration within the company. This is another in a series of my notes on Lotusphere 2011. To the the left is another great sunset over the event. This session hosted by IBM VP Sandy Carter, Social Business and Sales, Collaboration Solutions.

2011 130

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Elsua

That invitation from CMSWire to write that article has also helped me frame something that has been in my mind for a long while, whenever I embark on the conversations of how do you measure the value of your own Social Business initiatives, and whether it’s time to go deeper, moving further beyond the overall low hanging fruit of just measuring the usage of social technologies. How the Client Experience Defines the New ROI of Social Business.

2014 198

UC And ROI: IBM's Truth And Fiction Example

Collaborative Thinking

I caught a couple of blog posts on the IBM Keynote for UC ( Lotusphere Message: Yes There Is a UC ROI ) and then one on the Sametime blog (see below). Overall - I give IBM 3 Thumbs-Up and 5 Thumbs-Down: The ROI of Unified Communications & Collaboration. in one year alone…all from an initial investment of $450K for Sametime. the initial investment…and the ROI just gets better and better in year 2 and beyond.

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Community ROI Report

John Tropea - Delicious Community

Blog About Ed Projects Services Community ROI Report November 21, 2007 – 1:39 pm Forum One have released another of their very handy online community survey reports, this time about Community ROI. I’m hearing a lot about The ROI of communities and it reminds me of the baying for the ROI of ‘Knowledge Management’ from the commercial members of organisations as the KM-ers tried to introduce KM stuff some years ago.

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Enterprise 2.0 initiatives and corporate culture awareness. | Gil Yehuda's Enterprise 2.0 Blog

John Tropea - Delicious Community

initiatives and corporate culture awareness. A negative : A caustic corporate culture can severely debilitate collaboration initiatives. They had actually tried a few communities initiatives before, but those failed. initiatives and corporate culture awareness. |

Why so many community initiatives fail to take flight…

Ant's Eyeview Blog

If you do this well, design will be sooooo much easier and, even better, that dreaded ROI debate may just go away! As we move from an era of experimentation (flush budgets) to one with much higher accountability for results (frugal investments), it’s even more important to look at why projects fail – and conversely why projects succeed.

Why so many community initiatives fail to take flight…

Ant's Eyeview Blog

If you do this well, design will be sooooo much easier and, even better, that dreaded ROI debate may just go away! As we move from an era of experimentation (flush budgets) to one with much higher accountability for results (frugal investments), it’s even more important to look at why projects fail – and conversely why projects succeed.

Online Communities: Thriving in the Downturn

Online Community Strategy

We initiated the The Online Communities: Surviving & Thriving in the Downturn Economy survey in late November and early December of 2008, as part of our ongoing research series with the Online Community Research Network. Slightly less than a quarter (19%) respondents said that their internal stakeholders are closely monitoring the Return On Investment (ROI) of their online community to consider its value. Cross-posted from the Online Community Report.

‘Communities’ and ‘Networks’: A Conceptual and Linguistic 2.0 Mess | Sonnez en cas d'absence

Delicious/choconancy/community

Not only is the understanding of what differentiates them is key to successfully implement socio-collaborative initiatives, but harnessing their complementarity also provides us with a valuable framework of building blocks to leverage the internal ecosystem of Enterprise 2.0.

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Year-End Thoughts On Enterprise 2.0 Social Software (Part 2)

Collaborative Thinking

initiatives for the sake of "doing Enterprise 2.0. There needs to be some business purpose - that purpose may be very intangible in terms of ROI, but there should be some localization and internalization of what E2.0 In my last post, Year-End Thoughts On Enterprise 2.0 &

Enterprise 2.0 Five Years Later: From Tools To Platforms To Ecosystems

Collaborative Thinking

With an initial focus on tools (e.g., initiatives began a long journey to improve the way employees build communities and collaborate on business activities. projects were often “soft” (lacking measurable ROI), the intent generally could be aligned to overall needs to improve productivity, growth, and innovation. In 2006, Andrew McAfee’s article on Enterprise 2.0,

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Enterprise 2.0 Study Needs Participants

Portals and KM

initiatives.    They are asking questions such as: what tools organizations are using and why, how budgets are being allocated, and how the ROI is measured. Jacob Morgan at Chess Media Group is conducting a study on enterprise 2.0 and collaboration.  The purpose of the survey is to address issues that executives will find relevant when considering to invest in enterprise 2.0

Online Community Building Strategy: Nancy White On Networks, Groups and Technology Choices

John Tropea - Delicious Community

read more July 1, 2009 The Value Of Trust In The Attention Economy: Influence Is The New ROI Do you know why trust has gained so much value in the attention economy? Print this article August 5, 2009 ?

Enterprise 2.0 Boston June 2010 Highlights: Making Technology Work in Organizations

21st Century Organization

Drive to Innovation Rules If "social" ruled as the must have functionality in 2009 in 2010 "innovation" (not surprisingly given the challenging economic climate) seemed top of mind with a host of platforms touting their abilities to assemble ideas and facilitate new initiatives. initiatives?

2010 164

My First Year as a Consultant and what 2016 Holds for Online Communities (I hope)

Online Community Strategy

Launching Structure3C on February 4, 2015 to help brands create successful customer communities and crowdsourcing initiatives. An expanded set of consulting offerings, including modules for leadership & team development, value / ROI analysis and scorecard development. .

2015 54

KM World 2014: Some Useful Workshops

Portals and KM

No matter where you are on the path of integrating “social” into your organization, this workshop helps you understand the key elements of an enterprise social networking initiative, from business case development to ROI and value-measurement principles to cultural and organizational readiness, through use case development, leadership skills and engagement, social network analysis, governance strategies, and adoption planning and ongoing engagement.

2014 156

State of Social Media Marketing 2012

Portals and KM

At the same time ROI is listed as the top challenge with 57% indicating this is an issue. Increased frequency of content publishing was reported by 56% and better social marketing integration with other marketing initiatives was reported by 50%. This results in a lack of integration that likely affects their ability to measure ROI. Social Media continues to grow.

2012 158

SAP and MindTouch Work Together to Enhance Customer Experience

Portals and KM

In the late 1990s telecom looked at the ROI on its upgraded call center agent knowledge system. It also provides enhanced customer intelligence gleaned from MindTouch tools and analytics, which helps drive marketing, product and customer experience initiatives to better serve customers.

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Changing IT Mindsets From Deployment To Adoption

Collaborative Thinking

That means thinking of people-centric initiatives like Enterprise 2.0 Metrics (and ROI) for people-centric solutions need to be recast. is complimentary to the real business and organizational initiatives an enterprise might have. is not the point – that would be making the same mistake KM initiatives made in the nineties. can help with strategic talent and learning initiatives, CRM and BPM efforts, and so on.

Results from 2012 SharePoint Study: Value is a Work in Progress

Portals and KM

Increased collaboration is a top goal for social initiatives and users frequently need to share content in social conversations. The majority of organizations deploying social initiatives use no success measures. With the barriers to use mentioned above 41% of respondents said that content use is a disappointing number from an ROI perspective. Vizit , maker of SharePoint.

2012 168

Blog Talk Radio – Business Value of Social Networking: Become a Hippie 2.0!

Elsua

John himself has actually put together a rather nice short blog post on that podcast under the title Social Media ROI and Hippy 2.0… An initial blog post that I put together and shared across a little bit weary about it (I wasn’t sure whether it was going to strike a chord or not!),

2010 179

Brumby’s Bakeries and Negative Criticism in Social Media COI

Laurel Papworth- Social Network Strategy

If your CEO hasn’t figured out the ROI of social media then think about the COI, the cost of inaction. Even initials. How a Facebook page might save a company in Brand disgrace! Brumbys told franchisees to blame carbon tax and hike up fees.

2012 237

Relationship Mapping and Monitoring with Yammer

Governance in a Networked World

We have written previously about how network analytics can predict higher levels of efficiency, effectiveness and innovation , how social business drives ROI and what we are calling Social Analytics 2.0. The initial scenario shows the '' Relationship Strength '' map.

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The State of Social Business – A State of Maturity?

Elsua

“, or, my favourite one: “ What’s the ROI of Social Media?

2012 254

IBM’s Trip to Become A Socially Integrated Enterprise

Elsua

That, to me, is the real ROI of Social Computing. Over the last couple of weeks there have been a number of rather interesting and insightful blog posts that have been covering IBM’s journey to become a social business.

Burton Group Workshop: Enterprise Social Networking

Collaborative Thinking

This workshop will discuss the study’s findings: what’s working, what isn’t, and how organizations are delivering real business value from social networking initiatives. Getting started: business case, funding, measuring value & ROI. If you are looking for another reason to attend Burton Group's Catalyst conference in San Diego, here's the brief write-up below on my social networking workshop.

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What’s Your Purpose?

Elsua

Now, this is not, at all, at this point in time, about trying to figure out the ROI of Social Business. And initiate that process of self-healing that’s so very much needed in each and every single business today, in each and every single individual knowledge (Web) worker. .

How IBM Uses Social Media to Spur Employee Innovation

Elsua

Yes, the good old dilemma of figuring out the ROI of social networking.

It Doesn't Take a Miracle: Driving Successful User Adoption (Sarah Haase, Best Buy) - Share 2012, Atlanta

Michael Sampson - Currents

Sarah spoke at Share 2011 in Sydney, talking about Turning the Tide and De-Mystifying ROI for SharePoint. Achieved $500K ROI per year — in process time savings. - 6) get moving - initial request, storyboarding (their vision, their pain points, etc.), In the closing keynote for Share 2012, Sarah Haase is presenting on driving successful user adoption. Key points: - user adoption is critically important to SharePoint success.

2012 109

Dell – The Future of E-tailing is Social Commerce | Social Commerce Today

Online Community Strategy

Test and learn to explore ROI potential. A nice overview of the initial thinking about Social Commerce at Dell. Today, Dell outlined the future of it’s e-tail strategy – social commerce. In an interview with New Media Age (subscription wall, but archived below) Manish Mehta, global VP of online at Dell, said Dell planned to roll out social shopping tools on its site in 2011, allowing people to shop together in real time on Dell’s e-commerce site.

2010 48

Hotels and Social Media Travel Tourism

Laurel Papworth- Social Network Strategy

Engage your customers directly via social media and mobile initiatives, and Web 2.0 And always measure ROI from your social marketing-number of engagements, referrals, leads, initiated bookings, conversions.

Presentations from the Online Community Summit 2009

Online Community Report

A couple of weeks ago we posted an initial report back on the Online Community Summit. This post features three presentations from the Online Community Summit.

2009 46

Are CIOs Ready to Bite? - Enterprise 2.0 Conference Notes

Portals and KM

projects to date are largely departmental initiatives led by business leaders and technology strategists who voice frustration over legacy applications and IT's slow response to initiate sweeping improvements. Murali said they get a lot of ROI questions but more questions on increasing productivity. JP said they are some things you need to install like restrooms because they are important to the to the enterprise and has yet to se an ROI on restrooms.

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Replay Information: Enterprise Social Networking

Collaborative Thinking

This workshop will discuss the study’s findings: what’s working, what isn’t, and how organizations are delivering real business value from social networking initiatives. Getting started: business case, funding, measuring value & ROI. If you missed the live webcast today on enterprise social networking, you can listen to the replay my following this link: Enterprise Social Networks: A Field Research Study. The webcast will show up under "Recorded" with a date of March 18, 2009.

A Reader’s Question: How Much Do I Spend on Training?

Michael Sampson - Currents

Spend half of that on training / adoption and you have an ROI of 6 months. To think about this as a business initiative and not a technology one, you would have to reverse your thinking.

2014 117

The Power of Pull + Social Business Edge + 140 Character Conference= ?

21st Century Organization

Twelpforce is Best Buy's latest initiative to provide technical support through Twitter. Change is in the Air and in Business It's spring in New York. The world is visibly changing with damaging winter storms given way to the joy and promise of blossoms and green.

2010 159

Social Media Planning and Evaluation for NGOs

Nancy White

Some organizations find having a social media policy useful — as long as the policy doesn’t squash the initiatives right from the start! There is more than quantitative metrics for evaluating your social media ROI. Dutch perspective on ROI.

From Enterprise 2.0 Boston To Catalyst San Diego: Enterprise Social Networking Workshop

Collaborative Thinking

Social networking promises to address an array challenges and opportunities within the enterprise such as bridging generational shifts in the workforce, facilitating collaboration and community building, and supporting strategic talent initiatives. Indeed, analysis of the study data reveals a repeating pattern of 15 critical issues organizations will likely encounter as the move forward with their internal social networking initiatives.

Getting Ready For A Next Generation Collaborative Experience

Collaborative Thinking

has been the position that such initiatives must become more pragmatic. initiatives and solutions should target process-centric business activities. If we can improve the way people work within structured contexts like processes, then we should be able to deliver measurable outcomes that in turn satisfies management desire to see the ROI from E2.0 One of the arguments over the past year among those passionate about "Enterprise 2.0"

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