Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The Air France KLM Switzerland case. The Air France KLM Switzerland case. Facebook is becoming a call center and the community manager a problem solver and a connector like the Air France – KLM Switzerland case shows. I recently found this long and interesting video in which Alain Pezzoni from Air France KLM Switzerland talks about their social media strategy. This is Air France KLM Switzerland, not Air France KLM global and this fact is important.

Why and how I use Twitter

Jenny Connected

The second was a personal connection – Frances Bell (@francesbell). I started doing research with Frances in 2014 and it was a revelation to me that she uses Twitter and the Direct Messaging on Twitter for most of her communication (or at least that is my perception). Source of image.

2016 40

Trending Sources

Problems with MOOC research

Jenny Connected

Like Frances Bell and Roy Williams , I too have listened to Stephen Downes’ recent presentation to a German audience in Tubingen, Germany. Thanks to Matthias Melcher for sharing the link.

2014 51

Teamwork Needs Healthy Friction to Collaborate and Get Work Done More Effectively

Elsua

After I left the country and before I started working in the IT industry, I was a cook, as I mentioned in another blog post last week, in several different types of restaurants in multiple countries (Spain, France, Germany, UK, etc.

2016 83

16 Tips for Using #hashtags HINT: You’re doing it wrong :P #socialmedia

Laurel Papworth- Social Network Strategy

Share. Share. Share. Share. Share. Share. Share. Share. Share. Share. Share. Share. Share. Share. Share. Share. Share.

2014 129

The Rhizome as a Metaphor for Learning in a MOOC

Jenny Connected

This is the first in a series of 4 blog posts which Frances Bell and Jenny Mackness have written in preparation for a presentation that we will give at the ALTMOOCSIG conference – MOOCs – Which Way Now?

2014 102

Goodbye Sweet Dad

Nancy White

It has been a great comfort to see the Mirabellians rallying around Mom and sharing how much they loved and appreciated Dad. William (Bill) A. Wright. Born January 26, 1929 in San Leandro, CA; died peacefully March 24, 2011 after a short illness.

Experimentation: chocolate cakes and communicators | Full Circle Associates

Nancy White

Share and Enjoy: 11 responses so far 11 Responses to “Experimentation: chocolate cakes and communicators&# # Maru del Campo on 26 Sep 2008 at 1:16 pm Hi again Nancy! Nancy White on 28 Sep 2008 at 12:04 pm Sorry Frances, for some reason the links fell out.

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? This inner state of openness offers a significantly expanded perspective from the much more externalized “sharing” definition of openness and the “no barriers” definition currently articulated in connectivism.

2012 48

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? This inner state of openness offers a significantly expanded perspective from the much more externalized “sharing” definition of openness and the “no barriers” definition currently articulated in connectivism.

2012 48

Internal and external community managers are not the same

John Tropea - Delicious Community

How wrong translations made community management a mess (at least in France). Related posts: Community management in France : a rocket, an engine but no cockpit. Bertrand Duperrins Notepad by [link] is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0

2013 37

Organising Knowledge » Maps-Empires, Taxonomies-Enterprises

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Maps-Empires, Taxonomies-Enterprises Good friend Kan Siew Ning sent me this link on a period in the history of mapmaking in France.

Green Chameleon » Without Internet

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Without Internet I’m off for two weeks internet free in France and nervously looking forward to it. It’s the first time in years I have travelled without a laptop and here at the airport, I’m getting my last shot of internet before setting out into the unwired unknown. No email! Will we all survive it?

Social Media Clout: Klout them up – don’t you know who I am?

Laurel Papworth- Social Network Strategy

Every time you use social media to tick a box , click Like or Share , hit retweet or reply , you are being tracked. Disclaimer: I was offered a trip to South of France because of my Klout score (I was already in Spain at the time so reluctantly said no) and a free use of a car over summer.

2012 82

Online Collaboration Tools by Robin Good | ZEEF

John Tropea - Delicious Collaboration

France. Share. Screen Sharing. File Sharing. Document Sharing. Share. Share link…. Share. Share. Share. Share. Share. ZEEF works best with a modern browser. Browse Happy. Upgrade your browser today! Type Subject Company Personal Page name Curator Site or domain Tag Language EN NL FR. ui-button. This page. Subjects. Companies. Curators. Links. Create a page. Sign up. Login. Preferred region. Global (selected).

2015 33

Next steps in rhizomatic learning research (Rhizo14)

Jenny Connected

For now, Frances , Mariana and I continue to try and unravel the data we are receiving with a view to publishing our findings at some time in the future when we feel we have something to contribute to this area of research. (Source of image: [link] ).

2014 33

Academic Writing as a ‘Desire to Relate’

Jenny Connected

A couple of days ago, Nancy White posted this video on Facebook (thank you for sharing it Nancy). David Gregson : A Desire To Relate from Creative Matters on Vimeo.

2015 63

10 online icebreakers

Joitske Hulsebosch

Ask the participants to share their childhood dream (what they wanted to be or do when they grew up) and then ask them to reflect on how this correlates with their current aspirations. Ask the participants to share their most embarrassing mishap using a computer.

2009 91

Making Sense of the Rhizome Metaphor for Teaching and Learning

Jenny Connected

This is the second post in a series of four about a presentation Frances Bell and Jenny Mackness will make at the ALTMOOCSIG on Friday 29 th June this week. See: This blog – Jenny Connected and Frances’ blog – Francesbell’s blog.

2014 61

#fslt12 MOOC – Registration

Jenny Connected

We also welcome experienced lecturers who wish to update and share their knowledge and expertise. We hope that many participants will complete these activities, openly share them and that there will be lots of peer assessment. Frances Bell , “The Role of Openness by Academics in the Transformation of their Teaching and Learning Practices”, Wednesday 30 May 2012, 1500 BST.

#fslt12 MOOC – Registration

Jenny Connected

We also welcome experienced lecturers who wish to update and share their knowledge and expertise. We hope that many participants will complete these activities, openly share them and that there will be lots of peer assessment. Frances Bell , “The Role of Openness by Academics in the Transformation of their Teaching and Learning Practices”, Wednesday 30 May 2012, 1500 BST.

Green Chameleon » Information Overjoy - Voila!

Green Chameleon

Just back yesterday from a 2-week vacation in France and catching up on the recent discussion thread on the actKM forum on infoluenza ( Luke Naismith ), info detox ( Matt Moore ), vacations and device-obsesssion ( Kaye Vivian ) and French women who don’t get fat (Luke again) makes me feel like I never left France afterall. www.straitsknowledge.com blog articles how-to guides events publications book videos about Information Overjoy - Voila! Bonjour!

Some final thoughts about #Fedwikihappening

Jenny Connected

Frances Bell. So I don’t know why, if I edit a page, for example a page that Frances has written, and fork it, she won’t necessarily see my changes. Fedwiki is a wonderful tool for sharing and amplifying ideas. The Fedwiki Happening finishes today.

2014 23

Questions about rhizomatic learning

Jenny Connected

I think this question relates to the important points that Frances Bell has been making about power. This is an open letter to Keith Hamon. Since it is open anyone is welcome to respond, but the thoughts here have been prompted by contact with Keith. (For

2014 40

Ethical behaviours online

Jenny Connected

Looking back I notice that my interest in ethics went up quite a few notches as a result of my involvement with the Rhizo14 MOOC, which I subsequently began to research collaboratively with my friends/colleagues Frances Bell and Mariana Funes.

2015 23

Noodling on my fOSSa presentation

Nancy White

October is a month on the road… and one stop is Lyon, France, where I’ll be presenting at the third edition of the fOSSa Conference taking place from October 26 to 28, 2011.

Happiness at Work Starts with #NoeMail

Elsua

Yes, indeed, this means, from now onwards, I am planning to start sharing some additional insights about presentations , interviews , recordings , vlogs , video clips , etc. Those of you who may be interested in going through the full interview can start playing the recording shared below:

2016 40

Critical Examination of MOOCs by Jeremy Knox

Jenny Connected

And from recent research with Frances Bell and Mariana Funes (Bell, Mackness & Funes, 2016) I know that social media algorithms can contaminate spatial orderings and that technology is not neutral. Jeremy Knox ’s book – Posthumanism and the Massive Open Online Course.

2016 23

JAC 2012 – Joint Alumni Conference Event Highlights

Elsua

Time now, for me though, to prepare for the next business trip that will take me, over the next two weeks, to Apeldoorn, The Netherlands, Brighton, UK, and, finally, Montpellier, France.

2012 73

Social Media Flies Past Email and Search for Web Usage

Portals and KM

Ross Dawson recently shared (on his blog) a new Nielsen report with detailed statistics on online activity that I learned about from his Twitter feed.  Ross also lists the top countries in social media and blog usage: Australia, Brazil, France, Germany, Italy, Japan, Spain, Switzerland, U.K., I can remember when Email and Search were the top two in Web usage (aside from porn). Of course, I can remember when there was no Web. Times have changed.

Good Stuff While I was Gone | Full Circle Associates

Nancy White

Thank goodness for friends and colleagues like Stephen Downes who filter and share via newsletters and Twitter. It has been interesting to see some of the blog ripples from Leigh’s talk and sharing of the content.

Customer service : avoid being the victim of you social media success - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Conclusion : Air France-KLM “IRL” service allowed me no to load the social channel and leave it for those needed a specific assistance. Bertrand Duperrins Notepad by [link] is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 France License.

2013 23

Mapping a community – easy and not-so-easy

Learning Alliances

Two responses per country: Bangladesh, Belgium, Costa Rica, Ecuador, France, Germany, Kenya, Malaysia, Mexico, Nigeria, and Philippines. I’m resonating with how Joitske Hulsebosch has organized “ Tools for social network analysis from beginners to advanced levels.”

The Art of Community Now Available For Free Download | Art Of Community Online

John Tropea - Delicious Community

But to give this book real value, I was keen to ensure the book could be freely accessed and shared. To make this happen O’Reilly needed to be on board to allow the book to be freely copied and shared, in an era in which these very freedoms threaten the publishing world.

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Home About Contact Categories About blogosphere about france About me About this blog Books I read Case management Collaborative practices Communication Communities Corporate blogging economy enterprise 2.0 Share and Enjoy: Related posts: Can participation be mandated into communities.

2006 15

Coworking Spaces

Michael Sampson - Currents

Yesterday I posted on The Smarter Office about coworking spaces : " The tools we have available for connecting, communicating, and collaborating with coworkers, colleagues, and far-flung team members means that it’s entirely possible to live and work in a remote location — hidden in the forests of France, the near the cliffs of Dover, or near the bottom of the world in New Zealand.

In Frankfurt Enterprise 2.0 = Organizational Change & People Challenges

21st Century Organization

Grenoble Ecole de Management” France and Rolf Schmidt-Holtz CEO of Sony Music & BMG that set the conference focus. Luis Suarez @elsua 's November 3 Tweet: "One of the things I *really* like(d) from the #e20s is that we still keep making sustained use of the hashtag after the event.

Sorry but I'm not a member of your community - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

In my opinion, a community is characterized by a certain number of things, among them a shared interest toward something (ties between members and topic) and the will to operate together (ties between people). Finally, there’s no reason to throw out the baby with the bath water.There are true passionate people who want to share, help, support and collaborate for their own pleasure pleasure and, sometimes, to help their prefered brand. The Air France KLM Switzerland case.

Don't tell my mum I'm a community manager, she believes I play piano in a brothel - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

For what shared value ? Community management in France : a rocket, an engine but no cockpit. Bertrand Duperrins Notepad by [link] is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 France License. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business. Management & HR. Intranets and digital workplace. Social Software & Tools.

2013 11

Sorry, but I'm not a member

John Tropea - Delicious Community

In my opinion, a community is characterized by a certain number of things, among them a shared interest toward something (ties between members and topic) and the will to operate together (ties between people). France License.

2006 14