Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Enterprise 2.0 & Social Business. Social Software & Tools. The Air France KLM Switzerland case. The Air France KLM Switzerland case. But it’s becoming more and more obvious that it’s becoming a customer relationship tool what has an important impact on the design of the community management system and the role of the community manager that’s becoming the central point of a service and internal networking system. & Social Business.

Social Media Clout: Klout them up – don’t you know who I am?

Laurel Papworth- Social Network Strategy

Klout is the social media ranking tool – tells companies how influential a twitterer or blogger or Pinterester is in influencing others to find, filter and forward their stuff. But Klout gives PR people a way of telling who on social media can get messages to the most people.

2012 82

Trending Sources

Higher Education in 2025

Jenny Connected

On November 3 rd Frances Bell and I will be at Southampton University’s ILIaD Inaugural Conference. It will provide participants with the opportunity to discover the many ways to engage with ILIaD, and to network with others interested in educational innovation.

2014 23

Social Network Sites: Definition, History, and Scholarship

John Tropea - Delicious Social Network

Social network sites: Definition, history, and scholarship. link] Social Network Sites: Definition, History, and Scholarship danah m. We chose not to employ the term "networking" for two reasons: emphasis and scope. Not all social network sites began as such.

2007 41

Social Network Travel Logging

Governance in a Networked World

I thought it might be interesting to have a travel log (including an evolving network map) which starts with people we meet and then support this with the places that we meet, rather than the other way around. There is a connection to ‘Social Business’ here. Networks aren’t selective.

Why and how I use Twitter

Jenny Connected

The second was a personal connection – Frances Bell (@francesbell). I started doing research with Frances in 2014 and it was a revelation to me that she uses Twitter and the Direct Messaging on Twitter for most of her communication (or at least that is my perception). Source of image.

2016 40

16 Tips for Using #hashtags HINT: You’re doing it wrong :P #socialmedia

Laurel Papworth- Social Network Strategy

Without the hashtags, status updates, tweets, social objects sit there waiting for the subscribers to see it. Hashtags are about SEARCH and DISCOVERABILITY of social objects. TIP: Find your communities of interest and use those hashtags to get greater exposure to your social objects.

2014 129

I Think I May Have Just Experienced The Future…

Elsua

while you are carrying on with your work and personal life helping it become ever so much more engaged, participative and interconnected with the Social Web available out there! Social, for me, while on the road, has taken a new meaning.

2012 112

Customer service : avoid being the victim of you social media success - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Enterprise 2.0 & Social Business. Social Software & Tools. You are here: Home / Customer Relationship & Marketing / Customer service : avoid being the victim of you social media success. Customer service : avoid being the victim of you social media success.

2013 23

34 More Ways to Build Your Own Social Network

John Tropea - Delicious Social Network

Conspicuously missing from that round-up were many additional companies that specialize in the creation of social networks. I was able to test the products first-hand by creating social networks from scratch and for free using online wizards and tools. But we were able to test many of the launched social networks that actually use these solutions, and we also interviewed several of the companies. elgg a solution for educational networks.

The Next Social Network: WordPress

John Tropea - Delicious Social Network

GigaOM GigaOM Earth2Tech jkOnTheRun NewTeeVee OStatic TheAppleBlog WebWorkerDaily Jobs Live Events About Contact All Posts Web Broadband Infrastructure Mobile Voice Briefings Archives The Next Social Network: WordPress Anne Zelenka | Tuesday, December 11, 2007 | 3:45 PM PT | 198 comments Could open-source blogging platform WordPress serve as your next social networking profile? The next hot social network might just be built out of blogs.

Be rich in obligations (by Paolo Brunello)

Net-Map Toolbox

” At first I didn’t really get what he was meaning and I was clearly puzzled, so he continued: “You see, the real currency here is not the Burundian Franc, it’s finer than that. This is their priority – increasing resilience through social bonds – rather than implementing project activities timely, according to the blueprint, as we expats expect.

The State of Social Network Analysis in Business: LINKS Workshop Report

21st Century Organization

June 7- 11 I had the good fortune of taking a deeper dive into social network analysis (SNA) at the University of Kentucky's Links Center Summer Workshop. . Worlshop attendees came from Canada, England, France, Italy and Sweden as well as across the U.S.

Ghost Writing – Good or Bad?

Elsua

The Social Enterprise has always demanded authenticity, co-ownership, responsibility, trust, transparency, commitment, engagement, motivation, being the real you, your self, the don’t pretend to be who you are not, etc. Made Social.

2012 50

Internal and external community managers are not the same

John Tropea - Delicious Community

Enterprise 2.0 & Social Business. Social Software & Tools. & Social Business / Internal and external community managers are not the same. How wrong translations made community management a mess (at least in France). & Social Business. social media.

2013 37

Social XYZ: Got my answer in 30 minutes. with IBM Connections.

John Tropea - Delicious Social Network KM

Social XYZ Observations and musings about the Social Business revolution. Leverage the network for answers. IBM Connections works somewhat like Facebook in that I invite people into my professional network. Im a Social Business Evangelist and Executive Consultant with IBM.

The Benefits and Risks of Academic Openness

Jenny Connected

Yesterday Frances Bell made a presentation to FSLT12 MOOC on. Frances didn’t throw content at us, tell us what to think or how to think, but challenged our thinking with the questions. What impact is your participation in #fslt12 having on your personal network? Frances states. But I do agree with Stephen that openness is the result of critical examination – which I think fits with Frances’ statement that openness can be thought of as a default option.

Facebook: Banned at work

Laurel Papworth- Social Network Strategy

A press release I did through Porter Novelli/3 Mobile got picked up in Queensland: Facebook and other social sites banned by many bosses. AUSTRALIAN bosses are more straitlaced than their European counterparts when it comes to allowing access to social networking websites.

The Benefits and Risks of Academic Openness

Jenny Connected

Yesterday Frances Bell made a presentation to FSLT12 MOOC on. Frances didn’t throw content at us, tell us what to think or how to think, but challenged our thinking with the questions. What impact is your participation in #fslt12 having on your personal network? Frances states. But I do agree with Stephen that openness is the result of critical examination – which I think fits with Frances’ statement that openness can be thought of as a default option.

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? If we wish to develop new ways of organizing our labour and our learning using more open networks, in keeping with shifts elsewhere in contemporary society, we must be prepared to examine and critique our institutions and our place within them.’.

2012 48

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? If we wish to develop new ways of organizing our labour and our learning using more open networks, in keeping with shifts elsewhere in contemporary society, we must be prepared to examine and critique our institutions and our place within them.’.

2012 48

Experimentation: chocolate cakes and communicators | Full Circle Associates

Nancy White

Frances Bell on 28 Sep 2008 at 8:23 am Nancy, You have whetted my appetite but I can’t seem to find a url to the actual recipe – that’s what I’d really love (and I samam checking out the tech you recommended).

Cross Cultural Networks -a bigger governance challenge?

Governance in a Networked World

I've just returned from a couple of weeks in Europe, during which I was on a cruise down the Dalmation coast with a mix of nationalities from France, UK, Asia, Australia, USA etc. It was interesting to observe how the emerging social groups were so strongly defined around firstly language (somewhat as expected) and then country. The topic was KM tools of which the social software tools were a major part. Common language is a barrier for cross cultural networks.

Nielsen Norman Group Names Best Intranets for 2010

Portals and KM

In particular, organizations used social networking—a natural inside the enterprise—to give employees practical and simple ways to communicate with one another and even change the way work is done at the organization.”. So if read this correctly knowledge management was mostly useless until social networking came along.  Bouygues Telecom (France), a telecom, mobile, fixed, TV, and Internet communications services company.

2011 38

Organising Knowledge » Maps-Empires, Taxonomies-Enterprises

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Maps-Empires, Taxonomies-Enterprises Good friend Kan Siew Ning sent me this link on a period in the history of mapmaking in France.

Green Chameleon » Without Internet

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Without Internet I’m off for two weeks internet free in France and nervously looking forward to it. Cross, Andrew Parker, Rob Cross: The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations Theodore Zeldin: Conversation: How Talk Can Change Our Lives © 2006-2008 Straits Knowledge.

Next steps in rhizomatic learning research (Rhizo14)

Jenny Connected

The rhizome metaphor is sufficient to describe networked learning, but insufficient to describe learning in a community. The metaphor of the rhizome works well for social learning, but less well for knowledge creation. (Source of image: [link] ).

2014 33

33 things to know about those who make your online social spaces live | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Bertrand Duperrin's Notepad Thoughts on management, HR, social networks…and enterprise 2.0 " The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” France License.

Social Media in Intl. Dev: Dr. Steve Eskow

Nancy White

Finally, I have grabbed a few minutes to add the next couple of podcasts in the series on Social Media in International Development. Dr. Steve Eskow is Chair of the Board and Chief Executive Officer of the The Pangaea Network. Previous & Related Podcasts: Social Media in Intl.

Green Chameleon » Information Overjoy - Voila!

Green Chameleon

Just back yesterday from a 2-week vacation in France and catching up on the recent discussion thread on the actKM forum on infoluenza ( Luke Naismith ), info detox ( Matt Moore ), vacations and device-obsesssion ( Kaye Vivian ) and French women who don’t get fat (Luke again) makes me feel like I never left France afterall. www.straitsknowledge.com blog articles how-to guides events publications book videos about Information Overjoy - Voila! Bonjour!

Digital Divide slam invite

SocialTech

I'm really excited to be teaming up again with with Frances Bell, Helen Keegan and new girl Christina Costa to be delivering our second ALT-C slam workshop. I'm off to ALT-C next week , along with most of the UKs edtechs and learning technologists.

Some final thoughts about #Fedwikihappening

Jenny Connected

Frances Bell. So I don’t know why, if I edit a page, for example a page that Frances has written, and fork it, she won’t necessarily see my changes. Over the past year I have become disillusioned with social media and this felt like an opportunity to get away from it.

2014 23

JAC 2012 – Joint Alumni Conference Event Highlights

Elsua

More than anything else, because it’s been a rather eye-opening experience for yours truly with regards to where we are with the adoption of social software and that social business transformation that a bunch of us have been advocating for for a few years now.

2012 73

Social networking services for enterprise use

John Tropea - Delicious Social Network KM

Home About socialmedia.net Entries RSS | Comments RSS Subscribe in a reader Got social media news? 11) Widgets (1) Wikis (2) Category Cloud Blogs Bookmarking Browsers Data Portability Enterprise Europe Events Finland France Gadgets Ireland Japan Korea Mashups Microblogs News Reviews Search Semantic Web Social Media Social Networks Social News Social Software United Kingdom United States Video Views Web 2.0

Happiness at Work Starts with #NoeMail

Elsua

That way, it will help me keep you folks in the know, so that you can see how close, eventually, #NoeMail is to the overall Social Business journey, to the point where, sometimes, it’s even a tad scary how deeply ingrained it is into the overall transformation process.

2016 40

The HBR List 2009 - How Social Networks Network Best

John Tropea - Delicious Social Network KM

For Managers For Educators For Corporate Buyers Harvard Business Review Visit Harvard Business School Harvard Business Review Harvard Business Publishing Archive/Back Issues Customer Service HBR Email Newsletters Cart Store All Products All Articles Sign In or Subscribe Now How Social Networks Network Best by Alex Pentland The humble bee has much to teach us about the flow ofinformation in our own organizations.

Critical Examination of MOOCs by Jeremy Knox

Jenny Connected

And from recent research with Frances Bell and Mariana Funes (Bell, Mackness & Funes, 2016) I know that social media algorithms can contaminate spatial orderings and that technology is not neutral. Jeremy Knox ’s book – Posthumanism and the Massive Open Online Course.

2016 23

JISC Netskills – The Rhetoric of Openness

Jenny Connected

Frances Bell and colleagues Cristina da Costa, Josie Fraser, Richard Hall and Helen Keegan will be presenting a Symposium on the subject of The Paradox of Openness: The High Costs of Giving Online at the ALT-C conference in September. The second Netskills online seminar, “Supporting Researcher Engagement With Social Tools&# presented by Alan Cann will be on Monday 27th June, 1-2pm in Elluminate. Critical Literacies Networked Learning JISC opencourses openness

Social Media in Intl. Dev: Dr. Steve Eskow | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Sep 28 2009 Social Media in Intl. Lucia, Colombia, Brazil, Venezuela, Mexico, England, France, The U.S.S.R.,

Wikia Open Sources Social Networking - Focused Networking Now Open to All - ReadWriteWeb

John Tropea - Delicious Social Network

The ability to set up an Open Source social network is now available to anyone who can put a Mediawiki install on their servers. Look out Ning and other proprietary social networking platforms! Why do social networking on a wiki?