Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad
John Tropea - Delicious Community
SEPTEMBER 2, 2013
Enterprise 2.0 & Social Business. Social Software & Tools. The Air France KLM Switzerland case. The Air France KLM Switzerland case. But it’s becoming more and more obvious that it’s becoming a customer relationship tool what has an important impact on the design of the community management system and the role of the community manager that’s becoming the central point of a service and internal networking system. & Social Business.