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Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The Air France KLM Switzerland case. The Air France KLM Switzerland case. Facebook is becoming a call center and the community manager a problem solver and a connector like the Air France – KLM Switzerland case shows. This is Air France KLM Switzerland, not Air France KLM global and this fact is important.

Frances Moore Lappe @ CM10COnf [Flickr]

Nancy White

Choconancy1 posted a photo: Tags: ngf gettingagrip francesmoorelappe graphicrecording cm10conf granphicfacilitatio

Frances Moore Lappe @ CM10COnf [Flickr]

Nancy White

Choconancy1 posted a photo: Tags: ngf gettingagrip francesmoorelappe cm10conf

Higher Education in 2025

Jenny Connected

On November 3 rd Frances Bell and I will be at Southampton University’s ILIaD Inaugural Conference. But what would this look like? 2010). 2010).

2014 23

Image [Flickr]

Nancy White

Choconancy1 posted a photo: france lyon software opensource meetings ngf sketchnotes fossa2011

Image [Flickr]

Nancy White

Choconancy1 posted a photo: france lyon software opensource meetings ngf sketchnotes fossa2011

Images from Florence Griswold Museum Old Lyme CT

Portals and KM

I recently went again to the Florence Griswold Museum in Old Lyme CT. The Now you can see what happen.         

Why and how I use Twitter

Jenny Connected

The second was a personal connection – Frances Bell (@francesbell). Source of image. Could I ask you how it effected you as an educationalists?

2016 40

Art I have enjoyed in 2014

Jenny Connected

Textile 21 at the Macclesfield Silk Museum with Frances Bell and Ailsa Haxell. Ai Weiwei at Blenheim Palace, with Frances Bell. January.

2014 71

Rhizomatic Learning Research

Jenny Connected

I have met Frances once before at a conference in 2010, but this is the first time we have met socially. Here is the link – [link]. link].

2014 46

#fslt12 Week 2 is underway

Jenny Connected

Frances Bell , “The Role of Openness by Academics in the Transformation of their Teaching and Learning Practices.” Link for the session here.

#fslt12 Week 2 is underway

Jenny Connected

Frances Bell , “The Role of Openness by Academics in the Transformation of their Teaching and Learning Practices.” Link for the session here.

MOOCs – Which Way Now?

Jenny Connected

Frances Bell and I heard this week that the proposal we submitted to do a presentation about our research into rhizomatic learning has been accepted.

2014 64

New structures (MOOCs) demand new ethics?

Jenny Connected

But the point I would like to pick up here is in response to a comment made by Keith Hamon on Frances’ blog. Mackness, J. & & Bell, F.

2015 50

Problems with MOOC research

Jenny Connected

Like Frances Bell and Roy Williams , I too have listened to Stephen Downes’ recent presentation to a German audience in Tubingen, Germany.

2014 51

If space is a becoming what kind of spaces do we need for learning?

Jenny Connected

However smooth spaces are not necessarily utopias, as Frances Bell, Mariana Funes and I found in some recent research. 2015). code/space. 2016).

2016 58

The Benefits and Risks of Academic Openness

Jenny Connected

Yesterday Frances Bell made a presentation to FSLT12 MOOC on. Frances didn’t throw content at us, tell us what to think or how to think, but challenged our thinking with the questions. Frances states. As Frances has said in the Moodle discussion forum. This was a thought provoking session. It’s all a matter of perception.

New metaphors for learning

Jenny Connected

At the beginning of this year Mariana Funes, Frances Bell and I had a paper published about the use of the rhizome as a metaphor for learning.

2016 23

Edinburgh University’s updated Manifesto for Teaching Online – 2015

Jenny Connected

Frances Bell’s blog post might help to explain this. This is an image of the 2011 Manifesto. Online can be the privileged mode. 2010). 2015).

2015 96

May 2015 – metaphor, meaning and motion

Jenny Connected

Frances Bell, Mariana Funes and I have been finalizing a paper about the rhizome, how it is understood and how it applies to teaching and learning.

2015 51

Teamwork Needs Healthy Friction to Collaborate and Get Work Done More Effectively

Elsua

. Who would have thought something so relatively simple and mundane as food would be the glue for your team(s) to work together more effectively?

2016 83

The Benefits and Risks of Academic Openness

Jenny Connected

Yesterday Frances Bell made a presentation to FSLT12 MOOC on. Frances didn’t throw content at us, tell us what to think or how to think, but challenged our thinking with the questions. Frances states. As Frances has said in the Moodle discussion forum. This was a thought provoking session. It’s all a matter of perception.

Experimentation: chocolate cakes and communicators | Full Circle Associates

Nancy White

Nancy White on 28 Sep 2008 at 12:04 pm Sorry Frances, for some reason the links fell out. Is it the chocolate? The Guinness? The cake ? Cooking?

Further thoughts and discussion about rhizomatic learning

Jenny Connected

The video/audio recording of the presentation that Frances Bell and I gave at the ALTMOOCSIG conference last month has now been posted. Many thanks to Mira Vogel for organizing this event. We were asked very early on (by a Rhizo14 participant) whether our presentation would be recorded – so here is the link. https://lecturecast.ucl.ac.uk:8443/ess/portal/section/6f625859-7a2a-4100-a698-7fa18bdf7994.

2014 38

Third Research Paper on Rhizomatic Learning

Jenny Connected

Here is the link to Frances’ blog post – [link]. Source of image: Making sense of the Rhizome Metaphor for Teaching and Learning. 2016).

2016 33

Organising Knowledge » Maps-Empires, Taxonomies-Enterprises

Green Chameleon

If we had stuck to making maps on Cassini’s scale, we should already have the whole Rhine frontier. ? The result is that one lacks the essential.&#

ALTMOOCSIG Conference: MOOCs – Which way now?

Jenny Connected

MOOCs – Which way now? This was the question for the ALTMOOCSIG day conference (Friday June 27 th ) which was hosted at UCL. Shirley Williams. ‘It’s

2014 83

Inconsistent experiences of journal article publication

Jenny Connected

Frances Bell and I started discussing the ethical framework and possible approaches for the research. Williams, R., Gumtau, S. & 2015).

2015 46

Green Chameleon » Without Internet

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Without Internet I’m off for two weeks internet free in France and nervously looking forward to it. No email! Will we all survive it? Consume only cafe, bot Internet-Cafe.and have fun! URLs are automatically converted into links. RSS2.0

The Rhizome as a Metaphor for Learning in a MOOC

Jenny Connected

on Friday June 27 th . Source of image: Sylvano Bussoti. Five Pieces for Piano for David Tudor: [link]. Deleuze, G. & & Guaattari, F.

2014 102

Internal and external community managers are not the same

John Tropea - Delicious Community

How wrong translations made community management a mess (at least in France). France License. Bookmarks & links. My trending tweets.

2013 37

Goodbye Sweet Dad

Nancy White

William (Bill) A. Wright. Born January 26, 1929 in San Leandro, CA; died peacefully March 24, 2011 after a short illness. Thanks. culture of love

Principles for Rhizomatic Thinking

Jenny Connected

The first post was – The Rhizome as a Metaphor for Teaching and Leaning in a MOOC. Principles for Rhizomatic Thinking . yes and no. Holland, p.39

2014 63

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

I’ll be interested to hear what Frances Bell has to say about this when she talks to #fslt12 MOOC on Wednesday 30 May. Frances Bell, “The role of openness by academics in the transformation of their teaching and learning practices.” In George’s comment he asks. This is a very timely question. I agree…. ….but but whose mind?

2012 48

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

I’ll be interested to hear what Frances Bell has to say about this when she talks to #fslt12 MOOC on Wednesday 30 May. Frances Bell, “The role of openness by academics in the transformation of their teaching and learning practices.” In George’s comment he asks. This is a very timely question. I agree…. ….but but whose mind?

2012 48

Next steps in rhizomatic learning research (Rhizo14)

Jenny Connected

(Source of image: [link] ). We explained and listed these as follows: Our preliminary analysis reveals a diversity of responses to #rhizo14. 2013).

2014 33

Do you have more to know?

Chris Collison

I’m always embarrassed by my inability to speak another language, having never really progressed beyond my schoolboy French and Spanish.

2014 27

Social Media Clout: Klout them up – don’t you know who I am?

Laurel Papworth- Social Network Strategy

I just came up with a new term. To “To Klout Them Up” As in “ to hit them up” or ask for something. And Overladies. Klout ).

2012 82

I Think I May Have Just Experienced The Future…

Elsua

And what it would look like altogether. And, yes, it’s much more exciting and brighter than whatever I could have ever imagined! Maybe not!

2012 112

Green Chameleon » Information Overjoy - Voila!

Green Chameleon

Just back yesterday from a 2-week vacation in France and catching up on the recent discussion thread on the actKM forum on infoluenza ( Luke Naismith ), info detox ( Matt Moore ), vacations and device-obsesssion ( Kaye Vivian ) and French women who don’t get fat (Luke again) makes me feel like I never left France afterall.