Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The Air France KLM Switzerland case. The Air France KLM Switzerland case. Facebook is becoming a call center and the community manager a problem solver and a connector like the Air France – KLM Switzerland case shows. I recently found this long and interesting video in which Alain Pezzoni from Air France KLM Switzerland talks about their social media strategy. This is Air France KLM Switzerland, not Air France KLM global and this fact is important.

Frances Moore Lappe @ CM10COnf [Flickr]

Nancy White

Choconancy1 posted a photo: Tags: ngf gettingagrip francesmoorelappe graphicrecording cm10conf granphicfacilitatio

Trending Sources

Frances Moore Lappe @ CM10COnf [Flickr]

Nancy White

Choconancy1 posted a photo: Tags: ngf gettingagrip francesmoorelappe cm10conf

Higher Education in 2025

Jenny Connected

On November 3 rd Frances Bell and I will be at Southampton University’s ILIaD Inaugural Conference. As part of this day Frances and I will give a short presentation in which we hope to stimulate thinking about some aspects of the Future of Higher Education.

2014 23

Image [Flickr]

Nancy White

Choconancy1 posted a photo: france lyon software opensource meetings ngf sketchnotes fossa2011

Image [Flickr]

Nancy White

Choconancy1 posted a photo: france lyon software opensource meetings ngf sketchnotes fossa2011

PhD by Publication

Jenny Connected

I am also indebted to all my other collaborators; Frances Bell, Mariana Funes, Karen Guldberg, Simone Gumtau, Regina Karousou, Liz Lovegrove, Sui Fai John Mak, Elpida Makriyannis, Jutta Pauschenwein, George Roberts, Rhona Sharpe, Charlene Tait, Carmen Tschofen and Marion Waite.

2017 106

Images from Florence Griswold Museum Old Lyme CT

Portals and KM

 The Griswold House offered features found in the influential art colonies of France and Holland: a stimulating environment, artistic camaraderie, inexpensive lodging, and picturesque scenery. I recently went again to the Florence Griswold Museum in Old Lyme CT. The

Art I have enjoyed in 2014

Jenny Connected

Textile 21 at the Macclesfield Silk Museum with Frances Bell and Ailsa Haxell. Ai Weiwei at Blenheim Palace, with Frances Bell. This year I have tried to take every opportunity to see an exhibition if it is in an area I am visiting.

2014 71

Why and how I use Twitter

Jenny Connected

The second was a personal connection – Frances Bell (@francesbell). I started doing research with Frances in 2014 and it was a revelation to me that she uses Twitter and the Direct Messaging on Twitter for most of her communication (or at least that is my perception). Source of image.

2016 40

Rhizomatic Learning Research

Jenny Connected

I have now met with Mariana for the first time face-to-face in London over dinner in a great little Italian restaurant, and I have visited Frances at her home for lots of Rhizo chat. I have met Frances once before at a conference in 2010, but this is the first time we have met socially.

2014 46

#fslt12 Week 2 is underway

Jenny Connected

There was less discussion of open academic practice (which was the parallel theme for last week), but I’m sure that will be sparked off by Frances Bell’s presentation tomorrow. Frances has asked that we do some reading before attending the session.

#fslt12 Week 2 is underway

Jenny Connected

There was less discussion of open academic practice (which was the parallel theme for last week), but I’m sure that will be sparked off by Frances Bell’s presentation tomorrow. Frances has asked that we do some reading before attending the session.

MOOCs – Which Way Now?

Jenny Connected

Frances Bell and I heard this week that the proposal we submitted to do a presentation about our research into rhizomatic learning has been accepted. Frances and I are both independent and therefore will be paying our own way.

2014 64

New structures (MOOCs) demand new ethics?

Jenny Connected

Following the recent publication of our paper Frances Bell and I are grateful to the number of people who have taken the time to send us some feedback, on Twitter, in the Rhizo14 Facebook group and on Frances’ blog. .

2015 50

Problems with MOOC research

Jenny Connected

Like Frances Bell and Roy Williams , I too have listened to Stephen Downes’ recent presentation to a German audience in Tubingen, Germany. Thanks to Matthias Melcher for sharing the link. Digital Research Methodologies Redux .

2014 51

If space is a becoming what kind of spaces do we need for learning?

Jenny Connected

However smooth spaces are not necessarily utopias, as Frances Bell, Mariana Funes and I found in some recent research. The second keynote at the Networked Learning Conference 2016 was presented by Sian Bayne.

2016 58

The Benefits and Risks of Academic Openness

Jenny Connected

Yesterday Frances Bell made a presentation to FSLT12 MOOC on. Frances didn’t throw content at us, tell us what to think or how to think, but challenged our thinking with the questions. Frances states. But I do agree with Stephen that openness is the result of critical examination – which I think fits with Frances’ statement that openness can be thought of as a default option. As Frances has said in the Moodle discussion forum.

New metaphors for learning

Jenny Connected

At the beginning of this year Mariana Funes, Frances Bell and I had a paper published about the use of the rhizome as a metaphor for learning. Ironically this week Nick Sousanis reported that a library in France couldn’t categorise his book.

2016 23

May 2015 – metaphor, meaning and motion

Jenny Connected

Frances Bell, Mariana Funes and I have been finalizing a paper about the rhizome, how it is understood and how it applies to teaching and learning. I have committed to writing a monthly blog post this year, rather like those who commit to posting a photo a day.

2015 51

The Benefits and Risks of Academic Openness

Jenny Connected

Yesterday Frances Bell made a presentation to FSLT12 MOOC on. Frances didn’t throw content at us, tell us what to think or how to think, but challenged our thinking with the questions. Frances states. But I do agree with Stephen that openness is the result of critical examination – which I think fits with Frances’ statement that openness can be thought of as a default option. As Frances has said in the Moodle discussion forum.

Edinburgh University’s updated Manifesto for Teaching Online – 2015

Jenny Connected

Frances Bell’s blog post might help to explain this. In June of this year I published a blogpost about the changing role of the online teacher , following an invitation from Lisa Lane to write a post for her open Program for Online Teaching.

2015 96

Experimentation: chocolate cakes and communicators | Full Circle Associates

Nancy White

Frances Bell on 28 Sep 2008 at 8:23 am Nancy, You have whetted my appetite but I can’t seem to find a url to the actual recipe – that’s what I’d really love (and I samam checking out the tech you recommended).

Further thoughts and discussion about rhizomatic learning

Jenny Connected

The video/audio recording of the presentation that Frances Bell and I gave at the ALTMOOCSIG conference last month has now been posted. Many thanks to Mira Vogel for organizing this event. We were asked very early on (by a Rhizo14 participant) whether our presentation would be recorded – so here is the link. to all the presentations including ours. https://lecturecast.ucl.ac.uk:8443/ess/portal/section/6f625859-7a2a-4100-a698-7fa18bdf7994.

2014 38

Organising Knowledge » Maps-Empires, Taxonomies-Enterprises

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Maps-Empires, Taxonomies-Enterprises Good friend Kan Siew Ning sent me this link on a period in the history of mapmaking in France.

Teamwork Needs Healthy Friction to Collaborate and Get Work Done More Effectively

Elsua

After I left the country and before I started working in the IT industry, I was a cook, as I mentioned in another blog post last week, in several different types of restaurants in multiple countries (Spain, France, Germany, UK, etc.

2016 83

ALTMOOCSIG Conference: MOOCs – Which way now?

Jenny Connected

These comments although reported out of context here, seemed to resonate with some of the thinking Frances Bell and I have been doing for our own presentation on rhizomatic learning (see Rhizo14: Emerging Ambiguities and Issues for further information). MOOCs – Which way now?

2014 83

Green Chameleon » Without Internet

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Without Internet I’m off for two weeks internet free in France and nervously looking forward to it. It’s the first time in years I have travelled without a laptop and here at the airport, I’m getting my last shot of internet before setting out into the unwired unknown. No email! Will we all survive it?

Inconsistent experiences of journal article publication

Jenny Connected

Frances Bell and I started discussing the ethical framework and possible approaches for the research. So far this year, I have been fortunate to have two journal articles published. It is always exciting after months of work to finally see papers in print.

2015 46

Third Research Paper on Rhizomatic Learning

Jenny Connected

Here is the link to Frances’ blog post – [link]. Source of image: Making sense of the Rhizome Metaphor for Teaching and Learning. Today our third paper about learning in the Rhizomatic Learning: The Community is the Curriculum MOOC (commonly known as Rhizo14) has been published.

2016 33

The Rhizome as a Metaphor for Learning in a MOOC

Jenny Connected

This is the first in a series of 4 blog posts which Frances Bell and Jenny Mackness have written in preparation for a presentation that we will give at the ALTMOOCSIG conference – MOOCs – Which Way Now?

2014 102

Internal and external community managers are not the same

John Tropea - Delicious Community

How wrong translations made community management a mess (at least in France). Related posts: Community management in France : a rocket, an engine but no cockpit. France License. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets.

2013 37

Goodbye Sweet Dad

Nancy White

William (Bill) A. Wright. Born January 26, 1929 in San Leandro, CA; died peacefully March 24, 2011 after a short illness.

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

I’ll be interested to hear what Frances Bell has to say about this when she talks to #fslt12 MOOC on Wednesday 30 May. Frances Bell, “The role of openness by academics in the transformation of their teaching and learning practices.” There have been some great comments by George Veletsianos, Mark McGuire and Fred Garnett on my blog post, which asked the question ‘What is a Scholar’ – prompted by George’s presentation to ChangeMooc. In George’s comment he asks.

2012 48

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

I’ll be interested to hear what Frances Bell has to say about this when she talks to #fslt12 MOOC on Wednesday 30 May. Frances Bell, “The role of openness by academics in the transformation of their teaching and learning practices.” There have been some great comments by George Veletsianos, Mark McGuire and Fred Garnett on my blog post, which asked the question ‘What is a Scholar’ – prompted by George’s presentation to ChangeMooc. In George’s comment he asks.

2012 48

Principles for Rhizomatic Thinking

Jenny Connected

This is the third in a series of posts which outline the thinking and planning Frances Bell and Jenny Mackness have been doing in preparation for their presentation – The Rhizome as a Metaphor for Teaching and Learning in a MOOC – for the ALTMOOCSIG conference on Friday 27 th June.

2014 63

Next steps in rhizomatic learning research (Rhizo14)

Jenny Connected

For now, Frances , Mariana and I continue to try and unravel the data we are receiving with a view to publishing our findings at some time in the future when we feel we have something to contribute to this area of research. (Source of image: [link] ).

2014 33

Social Media Clout: Klout them up – don’t you know who I am?

Laurel Papworth- Social Network Strategy

Disclaimer: I was offered a trip to South of France because of my Klout score (I was already in Spain at the time so reluctantly said no) and a free use of a car over summer. I just came up with a new term.

2012 82

Do you have more to know?

Chris Collison

I’m always embarrassed by my inability to speak another language, having never really progressed beyond my schoolboy French and Spanish. I’m frequently humbled by clients and friends around the world whose command of English and desire to learn more puts me to shame.

2014 27

I Think I May Have Just Experienced The Future…

Elsua

2012 112