Creating Passionate Users: User Community and ROI

John Tropea - Delicious Community

Main | Update/Joint Statement with Chris Locke » User Community and ROI Every time I give a talk, someone always asks, "Thats all good and nice that helping users learn is the key to creating passionate users.

ROI 69

The Role of Brands in Online Communities

Online Community Strategy

Actively manage the community, ensuring basic moderation is happening and that there is a regular cadence of content and activity. Community 101 Community Management Marketing Online Community roi Social Business social media Strategy brand faceberg social marketing value

Roles 86

AI Use Cases For Communities & Networks

Online Community Strategy

Community Leaders and Community Platform Providers have been leveraging simplistic AI tools for more than a decade, primarily for automating community moderation tasks and supporting member personalization. Moderation of content and member behavior. ROI measures.

2018 51

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 145

Enterprise 2.0 Conference – What to Expect – Day 3

Elsua

Abroad #e2conf50 with Oliver Marks moderating the panel and with Richard Collin , Soren Stamer , Thomas Vander Wal and Luis Suarez as the speakers. Anti-Patterns, ROI and Metrics #e2conf29.

2009 130

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 145

Enterprise 2.0 Conference, Social Networking Workshop

Collaborative Thinking

I'll also be moderating a panel on best practices on adoption of enterprise social networking on Wednesday afternoon with folks from Genentech, Sabre, and Harvard University (Community & Social Network Sites: Think Adoption, Not Deployment) and presenting a brief summary of the workshop below on Thursday morning. I'm also moderating a session on the role of portals in an E2.0 If you are heading to the Enterprise 2.0

Above and Beyond KM » Blog Archive » E2.0 Community Roles and Adoption Planning

John Tropea - Delicious Community

Luis prefers to talk about "facilitating" a community rather than "managing" a community.] Tags: community adoption facilitation deploy Above and Beyond KM A discussion of knowledge management that goes above and beyond technology.

Roles 39

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

with security, control, and content moderation. LiveWorld “Liveworld builds, operates, and moderates social networks and online communities with a difference that creates real solutions to meet real business goals. GoingOn.com Grou.ps (alpha – community facilitator, Yahoo!

2008 55

Reporting Back from the Online Community Unconference East 2009

Online Community Report

I hosted the Unconference, on behalf of Forum One, and we were fortunate to have Kaliya Hamlin as our facilitator. Business ROI (+insights). Scaling Moderation to meet the needs of users and the brand.

2009 47

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? I’ve been contracted to deliver … strange word… facilitate online learning here in the big land under for a large organisation.

2008 130

10 Community Manager Responsibilities that Don't Involve Twitter.

Delicious/choconancy/online_facilitation

I remember sitting in an ROI webinar with New Marketing Labs’ Justin Levy , and he more or less skimmed through 5 or 6 different measuring tools like Grader, and of course, Google Analytics. ROI… Reply Itamar Kestenbaum March 23, 2010 at 3:23 am Yes – it is a 12.5%

The Value of Community Management

John Tropea - Delicious Community

Tagged as: community management , ROI [link] Tom Humbarger Rachel – thanks for the shout-out and for trying to get more case studies on the importance of community management.

2011 66

Seven misconceptions about corporate social networking - SmartPlanet

John Tropea - Delicious Social Network KM

Francois and Ed caution that “community efforts can literally be killed by their success&# — as the community grows, “there are not enough people working on the organization’s side to effectively manage, moderate, or facilitate the community.&#

Communities and Collaboration » Maximising the power of collective knowledge

John Tropea - Delicious Community

Facilitation. Community Facilitation is essential. You need a community facilitator or moderator to provide cohesion and maintain direction for the CoP. Almost without exception, the most successful CoPs had a good and effective facilitator. Some of the roles and duties of a facilitator include: Supporting sociability, relationship and trust building. ROI can be measured. Be prepared for this and consider how ROI can be quantified.

2012 35

What Defines a Community Manager?

John Tropea - Delicious Community

Community Managers must be trustworthy and facilitate authentic voice and action internal and external. facilitating conversation? To keep new users coming in, to keep the existing users happy, and to deliver some kind of tangible ROI back to the company.

2011 55

KM Should Be An Absent Clockmaker | Above and Beyond KM

John Tropea - Delicious Faciliatation

Your comment is awaiting approval by a moderator. KM should indeed be the facilitator, but i dont see KM as owning the content, or the interactions. However, KM sometimes finds itself solely responsible for locating and contributing content or exercising quality control over the content contributed or moderating the discussions. Tags: cultivate facilitation Above and Beyond KM A discussion of knowledge management that goes above and beyond technology.

2008 28

Steve Dale online " Identifying Community of Practice Needs

John Tropea - Delicious Community

Research Wiki Video Search Communities Google Facilitation Policy fun Standards Software Event Presentations Information Management Blogs Uncategorized Social Computing Reports Central Government Social Networking Tools Delicious Links Social Media Knowledge Management Public Sector Web2.0 Successful facilitators will be in tune with the changing needs of their CoPs, and will provide the required support and facilities to meet these needs.

Internet Evolution - Executive Clan Editor's Blog - Social Net-Based Onboarding Boosts Productivity

John Tropea - Delicious Social Network KM

I predict they will be the leaders of the future.DHagar A CIO Survival Guide to Healthcare Michael Singer 9/22/2010 10 comments The path to wellness within an enterprise may soon depend on the health of your companys business systems that facilitate and support key healthcare technologies.

2010 53

Creating Passionate Users: How to Build a User Community, Part 1

John Tropea - Delicious Community

Most supportive, thriving user communities have a culture that encourages users to ask questions, usually through brute-force moderation with a low-to-no-tolerance policy on ridiculing a question. I am going to share your list with the moderators there.

2007 67

Who "Owns" the Community

John Tropea - Delicious Community

However, I do think that marketing should facilitate most customer communities. However, while this is true for most customer communities, I am not as sure that marketing should own, facilitate, or drive other types of communities. Related Fast Wonder Blog Posts: Community ROI, Metrics, and Events Community Roles: Manager, Moderator, and Administrator Hot Topics in Communities: Reputation Systems What Does it Take to Manage a Community?

2006 28

Online Community Unconference 2007 / Online Community Unconference 2007

John Tropea - Delicious Community

Managing User Generated Content 2:30 session Room C Matters of Health: Issues around health topics in online communities New Community Planning 11:30am session Online Communities for People Who Dont Get Online Communities Subscription Services Twitter Business Applications Unconventional Facilitation Methods Wikis in Business People We will distribute an attendee list. Socialtext Mobile Settings Help Log in Register Search this workspace: Home People.lists the people you are following.

2007 28

IBM Drives Enterprise Adoption of Social Networks with New Enterprise Adaptability Practice

John Tropea - Delicious Social Network KM

The Googlization of Knowledge Management Tuesday IBM announced a new services practice, “Enterprise Adaptability&# services, which aims to help global companies realize a quantum leap in workforce agility and collaboration by facilitating their adoption of social networks and Web 2.0.

2008 36

Implementing the Cisco Collaboration Framework

John Tropea - Delicious Collaboration

900 percent return on investment (ROI). web applications • Video capabilities, especially to facilitate. facilitate executive decision-making, create cross- functional alignment, and guide business initiatives. ROI from your collaboration efforts. Cisco on Cisco Implementing the. Cisco Collaboration. Framework IntroductionExecutive OverviewContentsForeword A Guide to Accelerating Business Value with.

How to Save the World

How to Save the World

The rich and powerful need increasing masses of dumbed-downconsumers (brilliantly defined by Jerry Michalski as "gullets wholive only to gulp products and crap cash") to buy their junk and keeptheir ROI growth up to shareholders expectations. The activities of selected mentors would be primarily listening, facilitation and, when requested, coaching. Dave Pollards environmental philosophy, creative works, business papers and essays.

2007 35

How to Save the World

How to Save the World

The rich and powerful need increasing masses of dumbed-downconsumers (brilliantly defined by Jerry Michalski as "gullets wholive only to gulp products and crap cash") to buy their junk and keeptheir ROI growth up to shareholders expectations. The activities of selected mentors would be primarily listening, facilitation and, when requested, coaching. Dave Pollards environmental philosophy, creative works, business papers and essays.

2007 35