Review of Kate Pugh’s Sharing Hidden Know-How
Portals and KM
AUGUST 22, 2011
The book describes Knowledge Jam, “a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation.” I did a brief review on the OutStart blog but will go into more depth here. The book further describes Knowledge Jam as a “process is built around the disciplines of facilitation, conversation, and translation.