Creating Passionate Users: User Community and ROI

John Tropea - Delicious Community

Main | Update/Joint Statement with Chris Locke » User Community and ROI Every time I give a talk, someone always asks, "Thats all good and nice that helping users learn is the key to creating passionate users.

ROI 69

The Role of Brands in Online Communities

Online Community Strategy

Unfortunately, the lack of direct experience and ego play a role as well. Actively manage the community, ensuring basic moderation is happening and that there is a regular cadence of content and activity.

Roles 86

Online Community Summit 2009

Online Community Strategy

We’ll review experiences from Obama to Armani to the American Cancer Society and demonstrate the coming wave of change that will impact your organization. Moderator: Rachel Makool, Makool Consulting.

2009 54

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 130

AI Use Cases For Communities & Networks

Online Community Strategy

Yet, there is a reason for the hype: AI could support a radical transformation of online community management and experience: automation of routine tasks, real-time insight, enhanced personalization and the enhanced agency of an individual in digital ecosystems. ROI measures.

2018 51

Forget Social Strategy, Think Social Philosophy: Hippie 2.0

Elsua

It was moderated by the incredibly talented, and good friend, Susan Scrupski under the title " Roundtable on 2.0 Yes, the good old known ROI for Social Software and how challenging it’s become to find its sweet spot. "Really? Are you serious?

2010 277

Enterprise 2.0 Conference – What to Expect – Day 3

Elsua

Abroad #e2conf50 with Oliver Marks moderating the panel and with Richard Collin , Soren Stamer , Thomas Vander Wal and Luis Suarez as the speakers. Anti-Patterns, ROI and Metrics #e2conf29.

2009 130

2010 Update on IBM Social Software Efforts: Part One

Portals and KM

Policies are being developed, in part, by looking at similar tools to determine policy issues like access control and moderation. no ROI. " Basically it is a secure multimedia experience running inside a single browser window, using Blue Spruce as the platform.”.

2010 200

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

How do you measure your ROI on intuition?

2008 145

The Role of Leaderboards in Online Communities

Laurel Papworth- Social Network Strategy

So Leaderboards are a shared experience. Tips/tricks - A plethora in this category as we all want to list our prioritized strategies for engagement, ROI, KPI, SYF and other acronyms. What are social network leaderboards?

Roles 207

Above and Beyond KM » Blog Archive » E2.0 Community Roles and Adoption Planning

John Tropea - Delicious Community

Stan and Luis have different experiences with community building. Above and Beyond KM A discussion of knowledge management that goes above and beyond technology.

Roles 39

From Social Insights to Social Business Innovation: MIT Enterprise Forum

Portals and KM

moderated the panel discussion. Nathaniel Perez, SapientNitro, is the head of social at Nitro, a PR firm, but they do not use the term, social media, but social experience instead. He is most passionate about generating experiences that lead to innovation, as well as real time insights. I would agree but in my experience this is not universal across all people. What is the ROI on your mom?

2011 130

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. The dearth of hard ROI metrics should give CIOs pause. TRANSUNION FINDS COST SAVINGS, SEEKS MORE Cant put an ROI on social networking? While the estimated ROI numbers look promising, Parkinson stresses that wasnt why TransUnion got started with social networking.

Impact Interactions: Live from the Community 2.0 Conference

John Tropea - Delicious Community

Impact Interactions Cost effective Online Community strategy and moderation services using the best practices derived from over ten years of experience in helping more than 40 Global 2000 organizations succeed online. offer both consulting and moderation services for our clients.

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

The user experience should be near seamless, therefore any company can have their own MySpace. with security, control, and content moderation. If you do have feedback, I hope you blog it, and then leave a comment below so others can hear about your experience.

2008 55

Reporting Back from the Online Community Unconference East 2009

Online Community Report

As community and social media strategies shift from one-off experiments to a long-term relationship-building efforts, the conversations about those efforts will naturally mature as well. Business ROI (+insights). Scaling Moderation to meet the needs of users and the brand.

2009 47

10 Community Manager Responsibilities that Don't Involve Twitter.

Delicious/choconancy/online_facilitation

I remember sitting in an ROI webinar with New Marketing Labs’ Justin Levy , and he more or less skimmed through 5 or 6 different measuring tools like Grader, and of course, Google Analytics. Make their experience with you as sweet as possible.

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. The dearth of hard ROI metrics should give CIOs pause. TRANSUNION FINDS COST SAVINGS, SEEKS MORE Cant put an ROI on social networking? While the estimated ROI numbers look promising, Parkinson stresses that wasnt why TransUnion got started with social networking.

2009 57

Seven misconceptions about corporate social networking - SmartPlanet

John Tropea - Delicious Social Network KM

Francois and Ed caution that “community efforts can literally be killed by their success&# — as the community grows, “there are not enough people working on the organization’s side to effectively manage, moderate, or facilitate the community.&#

The Value of Community Management

John Tropea - Delicious Community

significance) – our experience shows us that communities without community managers are much more likely to die off, go off track, become thorny stews, or get so insular that they can’t grow or evolve.

2011 66

Twelve best practices for online customer communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

I’ve taken as as many lessons learned as possible from the available outcomes of customer community efforts, as well as my hands-on experiences, and the synthesis forms the list that you see below. On CBSSports.com: Hottie Hall Of Fame ?

Edge Perspectives with John Hagel: Community 2.0

John Tropea - Delicious Community

Lots of interesting initiatives continued to be pursued under the radar screen without much publicity or visibility, but helping to build skill sets, experience and performance results. Skills – who has relevant experience? Besides, ROS has better symmetry with ROA and ROI.

2007 77

What Defines a Community Manager?

John Tropea - Delicious Community

The challenge for me is that many people who are in the roles that might act as community managers don’t and there are very few companies that have a well defined teams/roles specifically responsible for the entire customer lifecycle/experience.

2011 55

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition?

2008 130

Global Neighbourhoods: SM Global Report: Beeline's Francois Gossieaux

John Tropea - Delicious Community

Beeline, Deloitte and the Society for New CommunicationsResearch have produced the first report drilling into theearly experiences of more than 140 organizations who are pioneering online communities at business-to-business and business-to-consumercompanies and nonprofits.

How Twitter changed to include everyone

Endless Knots

    billives RT @isaacgarcia : @jlipnack is best moderator in world.     isaacgarcia @jlipnack is the best moderator in the world. Watch #e2conf21 : moderator @jlipnack , panelists @panklam @isaacgarcia @billives @clarashih. Great session.

2009 116

Creating Passionate Users: How to Build a User Community, Part 1

John Tropea - Delicious Community

Most supportive, thriving user communities have a culture that encourages users to ask questions, usually through brute-force moderation with a low-to-no-tolerance policy on ridiculing a question. I am going to share your list with the moderators there.

2007 67

Tomoye Ecco - Enterprise community of practice software

John Tropea - Delicious Community

blogs, people, discussions and documents - so it can easily be found in the same place The only way to scale a large community while maintaining some key organizational principles Embed team sites or other applications directly in the taxonomy as a link Powerful questions and answers Question and Answers 2 minute video Questions and answers are one of the most powerful ROI tools a community can offer.

Internet Evolution - Executive Clan Editor's Blog - Social Net-Based Onboarding Boosts Productivity

John Tropea - Delicious Social Network KM

SelectMinds , a software company specializing in corporate social networking, also suggests a buddy system, where an assigned network buddy can reach out through the social network to help the new hire learn what to expect, creating a more comfortable, less intimidating experience.

2010 53

Forrester Wave Report: The Leaders in Community Platforms for Marketers (Part 4/4)

John Tropea - Delicious Community

As you have learned during your evaluation process, we have also recognized the need to provide full services from team evaluation, needs assessment, resource analysis, community strategy and resource planning, roll-out strategy, moderation, reporting, community marketing and ROI and TCO analysis.

How to kick start a Community | Connie Bensen

John Tropea - Delicious Community

Have them help moderate. Personalize your forums by trying the following - encourage members to post their picture by providing instructions for uploading an avatar - seeing their photo personalizes the online experience use your name rather than admin. I think what holds site owners back is that they’re afraid to take risks, but consider it an experiment instead!

2008 33

Creating Passionate Users: Building a successful online community

John Tropea - Delicious Community

I gave javaranch its original heart and soul, but it is Paul and all the moderators (Sheriffs and Bartenders) who gave it a body and brain that could actually do something.] Its a judgement call by the moderators, of course. It seldom leads to "passionate" anything, in my experience".

2007 46

KM Edge: Where the best in Knowledge Management come together

John Tropea - Delicious Social Network KM

In a World Replete with Virtual Experiences, Nothing Beats Face-to-Face. Continue reading In a World Replete with Virtual Experiences, Nothing Beats Face-to-Face. -->. Soule has been very active in APQC and KM, and we are thrilled that he has agreed to share his experiences and thoughts by blogging for us. What is your experience? -->. KM Overview Measurement and ROI Overcoming Knowledge Loss. KM ROI. KMEdge.