From Social Insights to Social Business Innovation: MIT Enterprise Forum
Portals and KM
SEPTEMBER 22, 2011
Last night I went to an interesting event sponsored by the MIT Enterprise Forum. There were so many individual bloggers that created a portal in 2004. Ekaternia said that for Dell they saved millions through social media based customer service that took traffic away from call centers. It was part of their Innovation Series: From Social Insights to Social Business Innovation.