How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making
MAY 21, 2014
To me, we are witnessing the unique opportunity of not only going more in-depth into the overall value proposition of Social Business, but perhaps re-define a new KPI around the client experience which, more and more, gets defined itself by the overall employee experience. How the Client Experience Defines the New ROI of Social Business. But in order to do that we need to aim at improving the employee experience as well, and that’s when problems arise.