How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making
MAY 21, 2014
To me, we are witnessing the unique opportunity of not only going more in-depth into the overall value proposition of Social Business, but perhaps re-define a new KPI around the client experience which, more and more, gets defined itself by the overall employee experience. How the Client Experience Defines the New ROI of Social Business. In the Social Era it remains a challenge to measure emerging 21st century business models with a 20th century mentality.