What’s Your Purpose?


Take a look, for instance, into IT vendors, specially, in the Social Software / Collaboration space. Collaboration Communities Employee Engagement Enterprise2.0 Humanise Innovation Knowledge Management Learning Life Open Business Open Leadership

Stop Blaming the Tools when Collaboration Fails


Well, mainly, because of an article Sean Winter wrote at CMSWire yesterday under the rather suggestive title of ‘ Do Collaboration Apps Make Employees Less Productive? Collaboration Communities Employee Engagement Enterprise2.0

2016 70

Trending Sources

Social Business in 2013 – An Opportunity (Open Business)


In practical terms, something much more mundane that I suspect is going to become the main, key focus for most businesses over the next few months, if not already: Employee Engagement. Ever heard of Talent Management or Talent Wars?

2013 119

2013 – The Year of Social HR


I, for once, would hope that gamification and social business vendors would finally put a stop on wanting to infantilise the corporate world as we know it, because that’s essentially what they are doing. Collaboration Communities Employee Engagement Enterprise2.0

2013 114

Enterprise 2.0, Where Art Thou?


Over the course of the years, if you have been a long time reader, you may remember how there were a number of themes I kept coming back to from Knowledge Management, to Collaboration, (Social) Learning, Online Communities and, specially, Social / Open Business.

2015 95

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights


There will be other entries that I will be putting together over the course of the next few days sharing along what else I learned throughout the event, but for now, let’s get things started with this one: Social Task Management – When Social Business Got Down to Work.

2012 51

My New Cheese – Lead Social Business Enabler for IBM’s w3 and www Connections


Luis will be driving the successful adoption of Connections across IBM, in support of our Workplace of the Future goals of transforming the way employees work in a globally integrated enterprise. Collaboration Communities Employee Engagement Enterprise2.0 This is it!

2013 100

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making


To me, everyone is a client in some form or shape: your very own colleagues, your managers, your executives, etc. It’s an interesting, and a rather fascinating experience altogether, because, amongst several other things, it always manages to keep you sharp, in your toes, about the client value you can provide , even to your peers. Do you remember how tough it was to justify yours to senior management? Happy employees = happy customers.

2014 51

Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx


That special flair of an incredibly strong sense of community that goes beyond the borders of vendor(s), customers (and their firewalls) and business partners. Collaboration Communities Conference Events Employee Engagement Enterprise2.0

2014 33

Challenges of Social Business in the Workplace


Here is a vendor that truly believes on walking the talk, leading by example, utilising other social networking tools than their own, that may be available out there, just to continue to add value into the overall discussion around open knowledge sharing, collaboration and getting work done more effectively. Why aren’t more Enterprise 2.0 / Social Business vendors doing the same thing? . Collaboration Communities elsua Employee Engagement Enterprise2.0

2014 60

IBM’s Client Experience Jam Is Now History


Yes, I know, this time around, and contrary to other Jams in the past, IBM conducted this one for IBM employees only. Now, that is employee engagement, when you not only embark on a massive online exercise of active learning, but at the same time of active doing.

2013 55

The Future of Open Business At Stake


It’s just that we are ensuring that social / open business transformation doesn’t get bastardised, once again, just like Knowledge Management did 18 years ago, when vendors and consultants decided, on behalf of all of us, that KM was all about team work and siloed collaboration.

2013 33

Enterprise Social Messaging: Vendor Replies

Collaborative Thinking

On archive/logging, while individual sessions are captured - will conversation threads need to be built to satisfy records management and e-discovery needs. The notes below are vendor supplied comments to the earlier post, I just wanted to call them out rather than see the information lost in the comment section. SocialCast (Vendor Supplied info). Socialcast is a tool that is private to each company, all communication is between employees. Policy Management.

How Procter & Gamble Got Employees to Use Social Networking at Work - CIO.com - Business Technology Leadership

John Tropea - Delicious Social Network KM

src = [link] } NEWSLETTERS CIO.com updates, insights and advice on technology, management and your career. Mid-Market CIO/IT Vendor Relations Playbook — FREE EXCERPT This is an excerpt, essentially the first 10 pages, of the 45-page Playbook, which offers experiences from CIOs at over 100 mid-market companies on how CIOs and their IT vendors can build better partnerships. Secrets of Successful Vendor Contract Negotiations for the Mid-Market Sept.

The art of managing knowledge management

John Tropea - Delicious Community

They are both practical considerations when managing knowledge management programs. Managers just dont get it. They are hearing part of it (the rapid adoption part) but not the self-managed part. It was then pointed out that the managers themselves should create profiles.

Social Business in 2013 – A Commitment


and somehow it’s starting to bring back memories of the same trip that Knowledge Management went through back in the day. And not just with that flavour of a focus on delighting customers, but with employees and knowledge workers alike! Knowledge Management anyone?

2013 60

Aligning Web Content Management with Digital Business Goals Inside and Outside the Enterprise

Portals and KM

Web content management has way gone beyond the Web 1.0 My friend Geoff Bock recently wrote an interesting post, Web content management's new role: Fueling digitally driven businesses , that address ways to move your use of Web content management into this century. role of publishing Web pages.

CRM Meets Twitter: Will Vendors And Organizations Take The Time To Get It Right?

Collaborative Thinking

Back then, much of the focus was on e-mail response management and chat. The other concerns I have is that traditional CRM vendors are "repaving the cowpath" when it comes to the design point for extending CRM to social tools.

IBM’s Trip to Become A Socially Integrated Enterprise


However, fast forward to 2011 and I still get asked, every so often, how is IBM doing in the social business space, not just from a vendor perspective, but also from its own internal social transformation. IBM Innovation Knowledge Management Knowledge Tools Learning Social Computing

Building Social Business: 5 Skills for Online Community Managers

John Tropea - Delicious Community

In 1999, I joined Satyam Computer Services and was soon part of the Knowledge Management team. Based on my understanding - heres what competencies the person managing the community needs to have: Depth of knowledge in the subject of the community - This is what Id put in the top of the list.

2004 11

Take your pick - Facilitating, leading, managing, hosting, community-ship


A discussion on G+ led to points about control, managing, leadership, and facilitation; which Luis Suarez has kindly summarized. Its a radical break from engineering or idealistic (define where you want to be and close the gap) approaches as it managers in the “present now&#.

CoP 11

Social Business – *The* Ecosystem


Just think of it, what do you think will happen when all vendors get to provide very very similar solutions to address customers’ business problems? “ Over the past few years, organizations have made strides in becoming more open and transparent with employees and customers.

2012 90

Reflections from 2011 – Focused and Purposeful Social Networking


So those vendors that get to understand that and fully embrace it are the ones that are going to win us back all the way and for a long long while! IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

2011 85

Becoming a Jedi Master – The Secret Art of Cultivating Online Communities #sbf12 #cmgr


topics (like online community management, social CRM, customer service, etc. to gamily Knowledge Management. around the subject of managing, leading, facilitating or stewarding online communities.

2012 66

Reflections from 2011 – A World Without Email – The Documentary


Like I have been saying in a good number of occasions, there are a couple of incredibly good use cases for corporate email to still survive nice and dandy: 1) Managing Calendaring & Scheduling events and 2) Hosting 1:1 confidential, or rather sensitive, conversations in a private manner.

Email 119

Mock Thesis Proposal: Personal Support Networks During Periods Of Employee Transition, Part 2

Collaborative Thinking

Social Network Sites (SNS) create multiple affordances employees leverage during their employment lifecycle. In this Masters Thesis, I examine how a SNS helps employees during transitional periods such as: joining the company, moving into a new position, and navigating through organizational disruption. Individual and small groups of employees will be allowed to “tell their stories” within a defined topic area. Industry studies : Vendors (e.g., management, employees).

In The Next Version - It’s Like Facebook For Work. Wait It Is Facebook For Work

John Tropea - Delicious Social Network KM

This private version of the popular social network is designed to provide employees a place to collaborate securely with their colleagues. Organizations realised that employees need social to be part of the way people work, not a separate destination to go to. Social Task Management.

2015 29

Enterprise 2.0 Finds Its Pay Day - McKinsey

Portals and KM

The state that “our data show that fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways.”. Penetration is also strong as nearly half of the companies that use social networking have at least 51 percent of their employees using it. This should be good news to all the vendors.

2010 50

On Being Productive

Michael Sampson - Currents

Edward Deming said that around 94% of possible improvements belong to the system, which was the responsibility of management. Even if he was off by some percentage points, the bigger point remains in full force: management have a lot to do with the productive capacity of an organization. They have aligned themselves with a non-mainstream vendor, and thus public servants joining the organization have to learn a new set of products.

Reinventing Relationships with Social Business


In fact, I would venture to state that, if anything, it’s deteriorated big time and from a very dangerous point of view: not just from customers to vendors, but, more worryingly, from vendors themselves to their customers.

Introducting social media in organisations to improve the learning function is more difficult than you may think.

Joitske Hulsebosch

Top management supports this vision and has made it possible that sufficient time and money is allocated to this project. You are not dependent on one company/vendor and can benefit from the further development of social media in the cloud." After 2 years there is no critical mass of employees formed who have embraced the new way. Even though there was management support, the project became isolated from other developments in the organisation.

Spigit Provides ICON as a Free Crowdsourcing Platform

Portals and KM

I have covered Spigit before (see Spigit Provides Version S3 as Market Matures for Idea and Innovation Management and Spigit – Enabling Enterprise 2.0 Spigit’s overall company goal is to drive business growth and customer and employee engagement. 

Icons 59

My First Year as a Consultant and what 2016 Holds for Online Communities (I hope)

Online Community Strategy

Online communities build lasting relationships amongst your customers, prospects, employees and partners and. A host with intention to support & manage community over time. Vendors. We need vendors to come together on feature & data standards and interoperability.

The Postdigital Enterprise Needs to Shift Attention from the Cost Side to the Value Side

Portals and KM

It is a quote from an excellent article and comprehensive article in Forbes by John Hagel, Suketu Gandhi and Giovanni Rodriguez , The Empowered Employee is Coming; Is The World Ready? In my career with both small and large consulting firms, I was pleased to be able to always focus on value by enabling employees to become more effective through learning, knowledge management, collaboration or social business. These are not my words of wisdom but ones I have long agreed with.

2012 22

Defining Collaboration - 5. Collaboration Scenarios as a Way of Classifying Collaboration Technology

Michael Sampson - Currents

Here's a (partial) list of collaboration scenarios: Managing a Project. Managing a Collection of Know-How. For the most frequently used scenarios, investigate products/services from different vendors of collaboration technology.

Social Business, Where Do You Stand?


and yet they still keep operating with the same good old mentality from the 20th century, with the same business models; the ones where command and control, micro-management, controlling the brand, as well as the message, optimisation of resources, etc.

2012 117

Enterprise 2.0: A Transition From Destination Site To Platform Services

Collaborative Thinking

a “Corporate Facebook”) which acted as a community and connectivity hub for employees. To enable this type of application delivery, social network sites need to develop the type of platform interfaces needed by application developers and third-party vendors. This type of pragmatic approach is more doable as vendors in this space prioritize API's to integrate "social" into the flow of work and adding a social layer as many have argued.

2011 49

Avoid Profile Potpourri

Collaborative Thinking

Already you can see vendors on the market (blog, wikis, feed syndication platforms, social bookmark systems, etc) all coming out with their own profile component. In parallel - vendors in the unified communications space also have their own versions of rich profiles.

Forrester: Mobile Apps Will Change the IT Market and Drive Software Innovation

Portals and KM

As part of the report, they interviewed 27 vendors in this space. According to their survey of over 2,100 North American and European software decision-makers, 41 percent say that increasing the number of mobile apps for both employees and customers was a high or critical software priority. Second, managing apps and devices – projected to be at $3.8

2015 40

Lotusphere 2012 Notes: Social Business for SMBs

Portals and KM

They have 1200 employees and 78 IT people. Roxanne said their students and employees are pushing for more social tools and also BYOD. Roxanne was asked about the concerns over going with one vendor. The law firm has about 120 employees with a two person IT department.

2012 39