Characteristics of Emergent Communities

Delicious/choconancy/community

A few weeks back, I wrote a post about a new way to think about community through a lens of emergent, collaborative, and formal elements. The basic idea is that since certain community types share common characteristics, they should also share a significant number of best practices, risks, and overall strategies, particularly those related to design, management, moderation, and ROI. Emergent Diagram. Why Emergent? Why Emergent? Why Emergent?

AI Use Cases For Communities & Networks

Online Community Strategy

Community Leaders and Community Platform Providers have been leveraging simplistic AI tools for more than a decade, primarily for automating community moderation tasks and supporting member personalization. Emerging Use Cases for AI . Moderation of content and member behavior.

2018 51

How to Save the World

How to Save the World

As with most conferences, the mostvaluable conversations and learnings emerged in the corridors, or morespecifically in the Atrium of the UBC campus, a wonderful open space(picture above) in the middle of the (still theatre style, alas)presentation rooms. Or they emerged in the pubs, on the hiking paths,in the airline terminals, in the virtual spaces, or on the stopoversand places of reflection where you digest, consciously andunconsciously, what youve heard and seen.

2008 35

Enterprise 2.0 Conference, Social Networking Workshop

Collaborative Thinking

I'll also be moderating a panel on best practices on adoption of enterprise social networking on Wednesday afternoon with folks from Genentech, Sabre, and Harvard University (Community & Social Network Sites: Think Adoption, Not Deployment) and presenting a brief summary of the workshop below on Thursday morning. I'm also moderating a session on the role of portals in an E2.0 If you are heading to the Enterprise 2.0

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 145

Above and Beyond KM » Blog Archive » E2.0 Community Roles and Adoption Planning

John Tropea - Delicious Community

The role of KM is really to assist and train rather than to control Luis says that communites are free-form and emergent. Encourage similar communities to merge Alternatively, start with a broad community and let sub-communities emerge to focus on specialized topics.

Roles 39

From Social Insights to Social Business Innovation: MIT Enterprise Forum

Portals and KM

New and powerful business models are emerging – models based on social innovation.”. moderated the panel discussion. What is the ROI on your mom? Last night I went to an interesting event sponsored by the MIT Enterprise Forum. It was part of their Innovation Series:  From Social Insights to Social Business Innovation.  I have the pleasure of attending an earlier event for startups where my Darwin Ecosystem partner Thierry Hubert presented our story.

2011 130

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

with security, control, and content moderation. LiveWorld “Liveworld builds, operates, and moderates social networks and online communities with a difference that creates real solutions to meet real business goals.

2008 55

10 Community Manager Responsibilities that Don't Involve Twitter.

Delicious/choconancy/online_facilitation

I remember sitting in an ROI webinar with New Marketing Labs’ Justin Levy , and he more or less skimmed through 5 or 6 different measuring tools like Grader, and of course, Google Analytics. ROI… Reply Itamar Kestenbaum March 23, 2010 at 3:23 am Yes – it is a 12.5%

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. The dearth of hard ROI metrics should give CIOs pause. TRANSUNION FINDS COST SAVINGS, SEEKS MORE Cant put an ROI on social networking? While the estimated ROI numbers look promising, Parkinson stresses that wasnt why TransUnion got started with social networking.

2009 57

Twelve best practices for online customer communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

A couple of recent examples that demonstrate the kind of customer community initiatives that are emerging include Hyatt’s new Yatt’it community for frequent travelers and the decidedly back-from-near-death Member’s Project by American Express.

Seven misconceptions about corporate social networking - SmartPlanet

John Tropea - Delicious Social Network KM

Francois and Ed caution that “community efforts can literally be killed by their success&# — as the community grows, “there are not enough people working on the organization’s side to effectively manage, moderate, or facilitate the community.&#

Edge Perspectives with John Hagel: Community 2.0

John Tropea - Delicious Community

Edge Perspectives with John Hagel Exploration of emerging innovations on a broad array of edges that are rising up to challenge the core About Recent Posts The Great Reset Passion and Flow Economic Recovery? Again, ROI needs to be evaluated from both a participant and an organizer perspective.

2007 77

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 145

Communities and Collaboration » Maximising the power of collective knowledge

John Tropea - Delicious Community

You need a community facilitator or moderator to provide cohesion and maintain direction for the CoP. ROI can be measured. I’d much prefer to consider the “I” in ROI as meaning “Impact”, but we live in a world where – for some – value can only be measured in terms of cash saved. Be prepared for this and consider how ROI can be quantified. Communities and Collaboration. About. Speaking Engagements. Subscribe.

2012 35

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Control Emergence Talking Listening Planned Evolving Being in charge Being able to be an effective network actor We are recognizing these polarities or tensions. They emerge from deep roots and cannot be ignored or wished away. How do you measure your ROI on intuition?

2008 130

KM Should Be An Absent Clockmaker | Above and Beyond KM

John Tropea - Delicious Faciliatation

And is it emergent ?&# Emergent is both most intuitive of these three terms and the hardest to pin down. Your comment is awaiting approval by a moderator. However, KM sometimes finds itself solely responsible for locating and contributing content or exercising quality control over the content contributed or moderating the discussions. Above and Beyond KM A discussion of knowledge management that goes above and beyond technology.

2008 28

What Defines a Community Manager?

John Tropea - Delicious Community

In communities I’ve managed, I’ve seen countless problematic members turned into great long-term contributors by pleasant, professional interaction with an admin or moderator. I also think a good community manager needs to be a good moderator.

2011 55

Teams vs. Communities

John Tropea - Delicious Community

RELATED POSTS - Cross discipline innovation - The 3 most under-leveraged opportunities in business communities - The problems of managing people in teams - Moderating a Community 2.0 marketing roi marketing strategy measurement MetLife metlife sucks newcommforum politics positioning PR ROI SNCR social media social media marketing social networking social networks society of new communications research tribalization tribalization of business voice of the customer web 2.0

Teams 29

Tomoye Ecco - Enterprise community of practice software

John Tropea - Delicious Community

blogs, people, discussions and documents - so it can easily be found in the same place The only way to scale a large community while maintaining some key organizational principles Embed team sites or other applications directly in the taxonomy as a link Powerful questions and answers Question and Answers 2 minute video Questions and answers are one of the most powerful ROI tools a community can offer.

Global Neighbourhoods: SM Global Report: Beeline's Francois Gossieaux

John Tropea - Delicious Community

In that case, will the CMO obsession with ROI go away? ROI is not something that will go away anytime soon – although, hopefully, it will shift away from a programs-based ROI thinking to a customer life-cycle ROI mentality.

Internet Evolution - Executive Clan Editor's Blog - Social Net-Based Onboarding Boosts Productivity

John Tropea - Delicious Social Network KM

Its up to IT to help organizations adopt a "Three Is" approach that leverages the emerging Internet of Things and enables them to work smarter. world of blogging, commenting, and social networking, just being there wont deliver ROI.

2010 53

Creating Passionate Users: How to Build a User Community, Part 1

John Tropea - Delicious Community

Most supportive, thriving user communities have a culture that encourages users to ask questions, usually through brute-force moderation with a low-to-no-tolerance policy on ridiculing a question. I am going to share your list with the moderators there.

2007 67

Forrester Wave Report: The Leaders in Community Platforms for Marketers (Part 4/4)

John Tropea - Delicious Community

As you have learned during your evaluation process, we have also recognized the need to provide full services from team evaluation, needs assessment, resource analysis, community strategy and resource planning, roll-out strategy, moderation, reporting, community marketing and ROI and TCO analysis.

KM Edge: Where the best in Knowledge Management come together

John Tropea - Delicious Social Network KM

One theme that emerged from these conversations is the pervasive struggle to promote knowledge sharing among various generations of employees. He ends his post with a question: "What do you think--should management and technology gurus moderate their expressed views, or is it the more utopian and visionary the better?". KM Overview Measurement and ROI Overcoming Knowledge Loss. KM ROI. KMEdge. KM Edge: Where the best in Knowledge Management come together.

Creating Passionate Users: Building a successful online community

John Tropea - Delicious Community

I gave javaranch its original heart and soul, but it is Paul and all the moderators (Sheriffs and Bartenders) who gave it a body and brain that could actually do something.] Its a judgement call by the moderators, of course.

2007 46

Outside Innovation: JOHN HAGEL's KEYNOTE at Community 2.0 Conference

John Tropea - Delicious Community

Three key shifts in mindsets: Move from a benefit to sponsor focus to a participant focus Move from short-term, get rich quick focus into long term value creation focus Move from a top-down, imposed organization view to a bottom up emergent organization view. ROI- Return on Information- Information meaning profilesof participants. Comments are moderated and will not appear until approved by the author.

IBM Drives Enterprise Adoption of Social Networks with New Enterprise Adaptability Practice

John Tropea - Delicious Social Network KM

Jams take place on a global digital platform (imagine moderated discussion forums). They have heard about the promise of KM and collaboration for years, but ROI has largely fallen below expectations. The Enterprise Adaptability practice is new, and case studies are emerging.

2008 36

How to Save the World

How to Save the World

Preparing for Civilizations End: Zane explains how in corporatist markets our local natural resources are treated as nothing more than exploitable commodities to be bought and sold for quick short-term ROI. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

2008 35

How to Save the World

How to Save the World

Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works. June 13, 2007 Measures That Matter and The Misguided Productivity Scorecard A new report by the Conference Board of Canada laments the countrys laggingproductivity, measured by factors such as business and technologyliteracy, innovation and investment in R&D. To this extent theyhave a point.

2007 35

How to Save the World

How to Save the World

The rich and powerful need increasing masses of dumbed-downconsumers (brilliantly defined by Jerry Michalski as "gullets wholive only to gulp products and crap cash") to buy their junk and keeptheir ROI growth up to shareholders expectations. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

2007 35

How to Save the World

How to Save the World

The rich and powerful need increasing masses of dumbed-downconsumers (brilliantly defined by Jerry Michalski as "gullets wholive only to gulp products and crap cash") to buy their junk and keeptheir ROI growth up to shareholders expectations. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

2007 35

How to Save the World

How to Save the World

A responsible response would be to own up to ourrecklessness, launch a major austerity and conservation program(including limiting corporate mark-ups and ROIs to levels commensuratewith risk), and invest mightily in public transportation and renewableenergy. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

2007 35