Evolution of Chat and Email in the Contact Center Industry
Portals and KM
DECEMBER 7, 2017
After writing a review on social media and emailing support, I was eventually able to resolve the issue in about 4 business days. Although my experience was not the best from inception, I felt confident in my ability to find a resolution via the email process. I definitely felt more comfortable with emailing the support team. is email the next wave of customer service support versus calling the toll-free customer support line?