Sat.Oct 03, 2009 - Fri.Oct 09, 2009

Trending Sources

How NOT to do Customer Service on Twitter Crucial Paradigm

Laurel Papworth- Social Network Strategy

Sometimes you get frustrated and really let loose. Sometimes you just say WTF and walk away. Sometimes you do it on Twitter. Actually not at all.

Intuit Brainstorm Offers Innovation Management

Portals and KM

Okay, I know what you might be thinking, but innovation management is not actually an oxymoron. Intuit has supported employee innovation for some time.

The Man Who Should Have Used Lotus Connections — Collaborating Effectively through Wikis


It will make you think twice about how you may have viewed email as a collaboration tool all along. I tell you, a very worthy read. Very much so!),

City Data City Apps: Open Data and Transparency

Collaborative Thinking

New York City Wants You to Create an App For That - Bits Blog - Screen shot of NYC Big Apps site. San Francisco Launches City App Store.

Australia: Electrolux Global Social Media Summit

Laurel Papworth- Social Network Strategy

Electrolux hosted a global social media summit from Stockholm, Sweden on Monday night. I have blogged about before. Kind of a major difference.

More Trending

Assassins Creed 2 and 3D Avatar game Tsuke

Laurel Papworth- Social Network Strategy

Gary Hayes got an invite to the launch of video games Assassins Creed 2 and Avatar in 3D in Sydney tonight. Ok, that was a fib. Great graphics.

IMG_1967 [Flickr]

Nancy White

Choconancy1 posted a photo: Tags: brussels ngf graphicfacilitation theworldcafe km4dev km4dev09

From Office Space to the Social Office


Every now and then you know you that you bump into one of those video clips that you realise it’s just right. The water cooler. And we should!

Could you please repeat the question?

Endless Knots

As promised , best practices for conference calls. A little background on how this particular set came together. " in Harvard Business Review.

Social media cost of inaction: COI

Laurel Papworth- Social Network Strategy

Here’s a shot of me at a Tweetup in Singapore in March 2009 talking about COI. COI Cost of Inaction with Social Media. You can read more here.

KM/KW in a World of Change World Cafe Report Out [Flickr]

Nancy White

Choconancy1 posted a photo: Tags: brussels ngf graphicfacilitation theworldcafe km4dev km4dev09

Sustainability = Innovation + Collaboration: Report from WNSF Summit

21st Century Organization

In each case innovation is the thrust of these pioneers' work. Dr. Nunes describes her new business development as " collaborative innovation ".

The Social Media Guru [video]

Community Guy

This video is absolutely hilarious! FYI, the language is a bit salty).

Media Sandbox showcase and publication launch

Platform Neutral

I am a big fan of the iShed ’s ‘ Media Sandbox ‘ programme. I’ll be going along for sure.

Waving from Europe

Nancy White

I am focusing on the F2F time, so little blogging. Check the photostream.

OpenSocial In The Enterprise

Collaborative Thinking

During the Enterprise 2.0 event in Boston last year, I moderated a discussion between IBM and Oracle on the topic of portals and its relation to Enterprise 2.0. Somewhere during the discussion, I wondered aloud how OpenSocial should be compared/contrasted and put into perspective within the enterprise as the most viable widget/gadget effort around.

What’s Jake doing in Austin??

Community Guy

If you’ve been watching my tweets lately, you’ve probably noticed quite a few mentions of my presence in Austin, Texas.

Re-launch of

Governance in a Networked World

We don’t normally do mail outs like this, but with our re-launch of the Web site being such a significant event for us, we wanted to share it with you all. It is now 3 years since we launched and it has continuously grown in popularity over that time. The most significant change is the incorporation of Web 2.0

Using ’social navigation’ and ‘participatory surveillance’ terms for co-creation and joint action

Taming the spaces

Olga Levistova wants to deal in her master study the question: How does social surveillance become into participatory surveillance. I started to wonder about the terminology, it seems some of these terms have an overlap and we need to think which is the right concept we are talking about. Gary T. Taylor. Nova and Ortelli, 2004). Alan J. 2008).

My Reviews of the Collaboration Platforms on the Recent Forrester Wave™

Portals and KM

The Q3 2009 Forrester Wave™: Collaboration Platforms by Rob Koplowitz is out. It found that “Microsoft and IBM Lotus led the pack based on the breadth of functionality in their offerings. Novell edged into the Leaders’ quadrant with its Teaming product. MindTouch, the only open source option in this Forrester Wave, landed as a Strong Performer.

Social Media: Strategically Relevant In Down Times

Collaborative Thinking

Based on my inquiry load this year, I would agree that this space is still quite active: . 2009 Tribalization of Business Study. Publish date: Monday, October 05, 2009. Firms of Deloitte LLP are meeting with clients to share these insights and strategize on how they can help their businesses use these potent business tools. PRESS RELEASE.

Blog>> Calling All Records Managers in Singapore

Green Chameleon

If you’re dealing with records, and would like a platform to meet your peers from other organisations to exchange knowledge and experience in this area, do send me an email. A few of us are planning to get together in November

Social Media Monetization: Leo Laporte TWiT

Laurel Papworth- Social Network Strategy

This video is absolutely worth watching in it’s entirety although here in Australia, for me it lagged and burped the entire time. Gosh I wish we had our National Broadband Network already! Maybe $1/4 billion. Leo makes $1.5 million a year, doubling every year. 20 audio podcasts reaching millions per month. hat tip Mashable Pete Cashmore.

My App Gap Posts for September 2009

Portals and KM

My App Gap Posts for September 2009. Here are my App Gap posts for September. In addition to the Fast Forward blog (see side bar for links), I am writing in another Corante blog, the App Gap, sponsored by QuickBase, The posts began toward the end of January 2008. Below are the ones for September. There will be more in October. Zoho Project 2.0

Social Analytics: Another Front For Business Intelligence

Collaborative Thinking

While my core coverage is social computing (e.g., social media, social networking) - related domains that take up an increasing number of my research and client interaction cycles are: identity, analytics, and mobility. On the one hand - the need for comprehensive analytics when it comes to social activities is very real. HIGHLIGHTS AND FEATURES.

Saving Web 2.0 from itself?


On September 18, Andrew Keen gave the Incubate Innovation Lecture. Incubate is an annual independent culture festival in Tilburg. Keen is a well-known web entrepreneur and web critic. In 1995 he founded and built it into a popular first generation Internet music company. related phenomena. don't work. Copy-protection makes money.

MarketingNow in Melbourne

Laurel Papworth- Social Network Strategy

I am such a goose. I told people they could find my “Marketing Now&# presentation my blog but I’d only put them up on Slideshare and not here. Interestingly, the keynote has still had 1389 views, even without me embedding it. Measuring Social Media – MarketingNow Measurement. View more documents from Laurel Papworth.

Social Media Helping TV Stations Attract More Viewers and It Could Change Way TV News Created

Portals and KM

Many TV news organizations are now on Twitter, Facebook and YouTube, trying to connect and woe the participants in these social media sites as reported in TV stations turn to social media to attract viewers. There is concern as more people turn to social media for their news, moving away from TV news. Perhaps they are more desperate.

XML'ing Your Way To Transparency

Collaborative Thinking

Just another example of making information more adaptive and recombinant: Welcome to FedThread is a new way of interacting with the Federal Register. FedThread gives you: collaborative annotation: Attach a note to any paragraph of the Federal Register; start a conversation. It's published by the U.S. government, five days a week.

#KM4Dev – blogging session


Pretty unexpectedly I ended up doing a session on blogging at #KM4Dev workshop. It was part of the social reporting afternoon and was supposed to provide the participants with opportunities to get hands-on experiences with various tools and actually do social reporting of the group work done beforehand. See also: page on blogs at KM4Dev wiki.

Community Job Openings Update

Community Guy

Times are tough, no question about it. If you’re in need of a new gig and are interested in community development work (which I assume you are if you’re reading this blog), be sure to check out the Community Guy Jobs Board. It’s free to use both for employees and employers, and has quite a few tasty new openings. Good luck!

My Favorite Tweets for September 2009

Portals and KM

Here is the second in a new series of posts. Since I use my blog, in part, as a personal knowledge management system and Twitter archiving is an oxymoron, I am now going to post my favorite links for the month. These are links that I want to archive and share. I will repeat this once a month if that timing seems to work best. become squared?

Information Needs of Communities in a Democracy

Collaborative Thinking

Worthwhile reading - may take a while, PDF link on the destination site. Knight Commission on the Information Needs of Communities in a Democracy | The Knight Commission on the Information Needs of Communities in a Democracy. It thus follows in the footsteps of the 1940s Hutchins Commission and the Kerner and Carnegie Commissions of the 1960s.

Well, yes, kinda, sorta, Pat

Endless Knots

Pat Lencioni's written the book on dysfunctional teams and, bless him, he's trying to put his stamp on the dysfunctions of virtual teams too. Close, no cigar. In all my days in this field, I've yet to meet a team that UNDERestimated the challenges of being virtual. Not a one. On the last point, almost-bingo.