September, 2011

The Social Enterprise – Welcome to the Era of Intrapreneurship!


2011 142

Four Ways to Improve Our Online Emotional Intelligence

Alchemy of Change

As human beings, we’re born with a built-in ability to make sense of very subtle social signals from other people. We effortlessly read their pheromones, their body language, their tone of voice and their facial expressions.

2011 91

Trending Sources

You Mean I Cant Even Estimate? The Planning Fallacy in Action

Evolving Web

Hofstadter's Law: It always takes longer than you expect, even when you take into account Hofstadter's Law. We like to estimate things. “I’ll I’ll be there in 5 minutes!" “I I will have that report to you in an hour!” “We We can do the entire project in 24 days!”.

2011 85

Mary Poppins Online Community – Social Media Manager Leah Howard

Laurel Papworth- Social Network Strategy

I loved interviewing Leah Howard who plays Mrs Corry in Mary Poppins and is Disney’s online community manager slash social media manager for the show.

Do We Need Defined Work Hours?

Portals and KM

Last week I asked if you were engaged in your work? Another post-Labor question is whether your job should have defined hours.    This is the question asked by Mathew Ingram at Gigaom. Many people already do not have defined hours and I am one. However, I do not think there is a blanket answer. For example, many customer facing service jobs require either constant coverage or coverage during defined hours so the staff proving this coverage needs to be scheduled and coordinated.

2011 49

More Trending

Flip My Switch: Standard Work or Soul Crushing Exactness

Evolving Web

In Lean there is a concept known as “standard work”. A game around standard work is to define the elements of work to a point that they are standardized and predictable.

2011 60

Social Media for Training Departments in Companies

Laurel Papworth- Social Network Strategy

I was invited to speak on social media in the Enterprise by Cadre eLearning to a group of corporate training people. Here are the slides for them. Training departments and social media. View more presentations from Laurel Papworth. The diagrams I used are on Flickr. The key points I covered: we can use social media internally to distribute (broadcast) our own training material, or we can use community tools to create the material right through to peer to peer training.

Finding the perfect learning platform in 5 steps

Joitske Hulsebosch

After the holidays I have been bumping into the same issue with different clients: "Which platform you choose for a online part of a learning trajectory as trainer/facilitator? "

2011 46

Future Mobile Learning

Nancy White

Last week in a workshop on mobile learning I was looking for something interesting in that difficult time right after lunch. So I decided to talk about where mobile is going and thus additional opportunities for mobile learning.

How Playing Games at Work Can Help Boost Your Productivity


I am not sure whether folks may have noticed it, or not, but it surely looks like every couple of years, or so, we keep having an influx of articles , blog posts , mainstream media items , etc.

Game 129

Netflix Explodes Its Customer Goodwill

Alchemy of Change

A few months ago, pioneering movie rental company, Netflix announced some new price changes that really ticked off its customers.

Onset Bay Blues Festival 2011 - Rosemary's Baby Blues - Part One

Portals and KM

This is my sixth year in a row to attend the Onset Bay Blues Festival. This was the best one yet. Rosemary’s Baby Blues put on a great set. It was the most high energy of a great field. Here is part one and tomorrow it will be continued. The horns add a lot of playfulness to as blues group. 

2011 43

The End of Strategy

How to Save the World

I spent much of my professional career developing and implementing Strategic Plans. The hardest part of this was that most people didn’t (and still don’t) know what ‘strategy’ is: the choice among alternative courses of action, not the determination of goals and objectives.

2011 41

What is your Social Media ROI? Who Cares?

Ant's Eyeview Blog

The ongoing crusade of answering “what it the ROI of social media?”, comes around every season. Two years ago I blogged about “ Coping with Social Media ROI ” especially since ROI was the yellow flag thrown onto the playing field to stall social media efforts. The dogma? If you can’t measure the ROI, we can’t spend money on social media. This season, however, I’m optimistic that the ROI question gets traded for “what should I measure?”.

ROI 41

Develop creativity and empathy through opposing perspectives

Joitske Hulsebosch

I have been rethinking my focus. I started working within the framework of knowledge management and communities of practice. But knowledge management in the Netherlands is still associated with databasebuilders. And communities are hijacked by the marketeers for client communities.

Mali 39

The Soft Skills of Collaboration and The Social Enterprise


Over at the BrainYard , my good friend, Rachel Happe , put together, just recently, a rather interesting and insightful blog post under the heading “ Got Culture?

Skills 129

Community Building Isn’t About Influencers

Managing Communities

photo credit: jurvetson I’ve been hearing the word influencer a lot lately. People (companies) want other people, with big audiences, to talk about their stuff. There is nothing wrong with that. Just don’t confuse your pursuit of influencers with community building. There is some overlap, sure, but if you focus on “influencers&# at the cost [.]. Managing the Community Thinking

My App Gap Posts for August 2011

Portals and KM

Here are my AppGap posts for August. The AppGap posts began toward the end of January 2008.    Here, I am primarily doing product commentaries with a few other things thrown in. Below are the ones for August. There will be more in September. Endeca Moves Beyond Deterministic BI Reporting. Interact Provides Robust Intranet 2.0. The Social Marketing Funnel – A Review. The Rise of Tablets in the Enterprise. We First: On Brands, Consumers, and Social Media – A Review.

2011 41

Fascinating Social Media and SEO Case Study

Online Social Networking

The four-day International Watch Fair on Facebook , which begins Tuesday, is a free Facebook page event that’s open to the watch industry, the media and the public.

Agile international development?

Net-Map Toolbox

Most innovations are not completely and utterly new ideas that no one has ever had before, but rather happen when you take an idea that works in one context and try it out somewhere else. So while I talked with the software developers and coaches at the agile coach camp last weekend, I kept thinking: What if we used the principles that they use to make software development more participatory, user-oriented and faster learning and adopted them in international development projects?

Interview about the birth and growth of the HR community

Joitske Hulsebosch

On October 6th, we are going to work on a casebook learn and organise through social media with a group of about 12 learning professionals.

2011 34

How the Social Enterprise Defines the 21st Century Workplace – Moving To The Edge


This is not the first, nor the second time, and I am sure there will be a third time, and many more!, at some point, that I have either heard or read about something that I would think would make pretty upset all of those folks who work on the Internet or with technology in general.

2011 117

In defence of silos

Chris Collison

Are we being too hard on silos? I regularly hear clients describing their workplace as being siloed. It’s common in public, private and third sector. Sometimes people mean that their organisation is structured in silos. Sometimes they mean that their information is managed in silos.

KM 32

Onset Bay Blues Festival 2011 - James Montgomery and More

Portals and KM

It ia holiday in the US so here is a holiday post. This is my sixth year in a row to attend the Onset Bay Blues Festival. This was the best one yet. James Montgomery came on with Doug Bell and Erin Harpe. They each have their own bands. I bought two of her CDs  

2011 39

10 Tips for Inviting to Facebook Events

Online Social Networking

All media have the tendency to become over-saturated with intrusive commercial messages. There are too many television and radio ads, too much email and snail mail, too many billboards, and yes, too many Facebook notifications.



online_engagement engagement online_community online_facilitation

Collaboration Is Misunderstood and Overused - Andrew Campbell - Harvard Business Review

John Tropea - Delicious Collaboration

Harvard Business Publishing. |. For Educators. |. For Corporate Buyers. |. Visit Harvard Business School. HBR ON: iPhone. |. iPad. |. Kindle. -->. Follow HBR: Twitter. FaceBook. NewsLetter. LinkedIn. DIGITAL & MOBILE. Harvard Business Review. Sponsored by. Blogs. The Magazine. Books. Multimedia. Courses. Store. Most Popular. Topics. Topics. Change Management. Competition. Innovation. Leadership. Strategy. Skills. Emotional Intelligence. Managing Yourself. Measuring Business Performance.

2011 30

Welcome to the Social Enterprise Awakening!


2011 112

IBM Support for Collaboration on Mobile Devices: An Update

Michael Sampson - Currents

Ed Brill from IBM shared an update on IBM's mobile strategy for 2011 and beyond : " About a year ago, I declared that IBM had turned the corner from follower to leader in the mobile space. I was mocked for the statement, but not only do I stand by it, I feel like we are even further out front now.

Onset Bay Blues Festival 2011 - Rosemary's Baby Blues - Part Two

Portals and KM

This is my sixth year in a row to attend the  Onset Bay Blues Festival. This was the best one yet. Rosemary’s Baby Blues put on a great set. It was the most high energy of a great field. Here is part two. The horns add a lot of playfulness to as blues group. 

2011 39

How children share – Davenport’s Kindergarten Rationale

Chris Collison

I’ve always believed that we can learn a lot from children as analogues for behaviours in organisations. They’re just like us, but usually more transparent about the motives for their actions. Image by Carol VanHook.

KM 27

The 3 Principles That Make Truly Great Tech Support Forums

Managing Communities

photo credit: @boetter Support forums exist for seemingly every form of popular technology and even for most forms of less popular and mainstream technology. They can be dedicated to specific trades or areas of knowledge, to specific brands and products and more. From web hosting to consumer electronics, from official communities to unofficial ones, support [.]. Interacting with Users Managing the Community

Still learning about facilitation

Viv Mcwaters

Here’s what I learnt about facilitating thanks to Melbourne Playback Theatre Group ‘s weekend workshop. You have to keep doing something long enough to notice what’s going on for you. Taking an activity beyond what might be considered reasonable can have enormous payoffs. We would do a seemingly straightforward activity for a while, and just as I started thinking to myself, “Well, that’s enough – I’m getting sick of this now&# we would have to keep going.

How Fun and Creativity Can Shape Your Own Social Computing Guidelines and Policy