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How People Define Smart Organizations: The Biology of Great Organizations Part II

Alchemy of Change

People in sales, business development, and customer support all spend much, if not most, of their time as part of the membrane that connects their organizations to the outside world. Amazon affiliates aren’t employees; they’re somewhere between a partner and a customer.

2011 143

Google+ Hints at a Social Media Marketing Revolution

Alchemy of Change

Why would companies like Salesforce , Amazon and Zappos want to “circle” people on Google+? Sure that’s interesting, but Amazon already has more than 16,000 people who have circled its Google+ page.

Google 130

Trending Sources

Re-Inventing Collaboration: CRM as Social Technology

Alchemy of Change

I’ve been thinking about this idea since we developed our CRM program in my last job , but it was a series of three posts about “social objects&# by JP Rangaswami (one of my favorite bloggers , by the way) that finally got me to write some of this up. Amazon’s Affiliate program is a prime example. CRM Engagement, Relationships & Connection Networks & Systems Amazon engagement Facebook Flickr Microsoft Salesforce Social CRM Twitter

2011 70

The Amazon community team is hiring

Community Guy

As a long time Amazon fan (I remember when the site was a solid tan background and only sold books), I’ve been so very impressed with the way their site and their community efforts have developed over the years. If you’re looking to be part of an impressive team and an impressive product, check out this job listing : Amazon’s Community team is looking for a seasoned Community Moderation Manager to help shape our vibrant online community of reviews and discussions.

API Widget Economy: Social Media Business Podcast

Laurel Papworth- Social Network Strategy

Companies that open their business databases and stream that data out, can have an army of hundreds of thousands (mostly) unpaid developers creating Facebook apps, iPhone apps and blog widgets to help sell their products and services. Amazon API. CHART: 2008 Amazon traffic.

Twitter is Not a Social Network

Alchemy of Change

How about Amazon ? One of Amazon’s most valuable assets is its user-contributed product reviews, which are essentially just Amazon connecting people who know something about a product with people who want to know something about a product. So, is Amazon a social network?

Rawn Shah’s Social Networking for Business: A Review

Portals and KM

IBM has invested over $100 million to develop new businesses in each of themes that emerged such as improved healthcare and work toward a smarter planet. SAP Developer Network), and mass collaboration (e.g., or Amazon). I did some catching up on my reading over the last holidays.

2011 84

Are You Tapping “Third-Order” Engagement?

Alchemy of Change

Second order engagement touches lots of places in the organization, but primarily the outward facing staff in marketing, sales, business development and support. Amazon eventually acquired CDNOW, but not without doing some serious pioneering on its own, with a range of web services to help third party websites sell Amazon’s stuff.

Learning from our mistakes | Full Circle Associates

Nancy White

He analyzes Amazon S3 team’s After Action Review (AAR) process following a disruption in their service. Here is a quick recap of the useful practices Amazon deployed when they had a breakdown in their services.

Learning from our mistakes | Full Circle Associates

Nancy White

He analyzes Amazon S3 team’s After Action Review (AAR) process following a disruption in their service. Here is a quick recap of the useful practices Amazon deployed when they had a breakdown in their services.

Group Works

John Tropea - Delicious Faciliatation

Donate to the project , to help us develop additional tools to help facilitators and group process workers. Support us when you shop at Amazon. Skip to main content. Group Works. A Pattern Language for Bringing Life to Meetings and Other Gatherings. User login. Username *. Password *.

Peer Financing for Developers & Diaspora: A Glimpse to the Future of Work and Business

21st Century Organization

May 14 I attended the Peer Financing for Developers event organized by Embarkons Inc CEO Trevor Cornwell and hosted by law firm Cooley LLP in New York.

Strategy & Resilience Take Center Stage at Partnering Resources

Partnering Resources

A quick look at headlines over the past year makes it clear that market-roiling upsets are the new normal: “ The Amazon-Whole Foods Deal Means Every Other Retailer’s Three-Year Plan Is Obsolete ” ( Harvard Business Review , June 2017). Image: Nicole on flickr.

2017 21

The Further Integration of Cloud Services

Portals and KM

In volume it will likely remain smaller as it is focused on the developer community.  PaaS offers an application development platform for building and hosting customized applications that are tuned specifically for an enterprise’s requirements.

Green Chameleon » Book Binge

Green Chameleon blog articles how-to guides events publications book videos about Book Binge Here’s a list of recently delivered goodies from Amazon that I can’t wait to get into… I acknowledge the people who have pointed me to them, and whether I anticipate them to be a joy to read or virtuous hard work. Philipp Blom To have and to hold (2004) – (thanks Amazon) – about collectors and collecting… where taxonomy started!

Green Chameleon » What Makes Social Tagging Work

Green Chameleon blog articles how-to guides events publications book videos about What Makes Social Tagging Work Tim over at LibraryThing has writen an excellent analysis of what makes social tagging work, by comparing the strategies used by Amazon and LibraryThing.

Ripple: Social Network Influencers

Laurel Papworth- Social Network Strategy

When eBay encouraged developers to use their API (access their database) they increased sales by 86%. That means an additional 86% of sales didn’t have to go to the eBay site, they used a developers widget.

“Square” Pegs Mobile Payments – Round Hole Still Not Filled

Alchemy of Change

We’re used to a world where we use third-party shopping services like Amazon for free. It costs a lot of money to manage all that information and build all the software that goes into making an easy-to-use shopping service like Amazon.

2011 74

Organisation structure design is dead! ~ Management 2.0 developing social capital

John Tropea - Delicious Social Network KM

to business leadership; neuroscience to team development. My first book Buy my book at Amazon Buy my book at Amazon UK HCI Interview "Jon Ingham has a uniquely clear and thorough understanding of HCM."

Why Systems Thinking is Awesome and a Trap in Five Quotes: Post 1: There Is No Spoon

Evolving Web

More recently, in 2010, I helped manage the creation of the Human Development Report for Vietnam. They have sections on women’s issues, water quality, early childhood nutrition, transportation, economic development, etc. If you haven’t seen the films, get them on Netflix or Amazon.

2011 64

My Notes from 2011 MIT Sloan CIO Symposium: Academic Keynote Panel

Portals and KM

Amazon does hundreds daily.   Greg said you can develop algorithms on what are the factor that most impact results. The MIT Sloan Alumni Club of Boston, The MIT Center For Digital Business, SIM Boston and MIT ILP, are hosting the eight annual MIT Sloan CIO Symposium today. The event is sold out with over 900 people registered. Here are my notes from the session: Academic Keynote Panel: ?MIT’s

2011 36

The Social Revolution – processes to networks ~ Management 2.0 developing social capital

John Tropea - Delicious Social Network KM

to business leadership; neuroscience to team development. My first book Buy my book at Amazon Buy my book at Amazon UK HCI Interview "Jon Ingham has a uniquely clear and thorough understanding of HCM."

Review of Business Goes Virtual

Portals and KM

They conclude that virtual business is here to stay and firms need to develop a strategy to take advantage of this new market or risk their demise. The authors report that on Christmas Day 2009, consumers purchased more Kindle books than physical books through Amazon, a virtual store itself.

Opportunities for Brands in the Collaborative Economy

Online Community Strategy

Most are as simple as technical support forums, but many organizations have explored community engagement that touch most parts of their businesses, from product, to marketing, even recruiting and talent development. Plan from Frau Gerolds in Zurich, CH [link].

2015 16

Customer Feedback: How to Value It in Your Organization, Part 2 of a 3-Part Series

Ant's Eyeview Blog

In some cases, you have listen yourself in specific channels, like my team at Intuit did within Amazon. My team led the effort to have a 100% reply goal on Amazon reviews on Intuit’s flagship small business product, QuickBooks Pro 2010, and we developed a weekly dashboard, shared at senior staff, that showed key topics, number of reviews, sentiment and change over time. “Well, that is just customer feedback and this [insert business policy] makes us [insert revenue number].”.

The True Nature of a Social Intranet

John Tropea - Delicious Social Network KM

Web Optimization Social Media Web Development Mobile Front Page All Topics Full RSS Feed Software Directory Web CMS List Doc Management List Enterprise CMS List DAM Software List Micro CMS & Blogging Social Media Monitoring Migration Tools All Products Featured Products Nuxeo Document Management Get Featured!

CMS 15

Is Your Strategy Stuck in the 20th Century?

Partnering Resources

Your company probably still uses the SWOT Analysis , which was developed in the 1960s. All three of these tools—and many more—were conceived before the internet, before the rise of globalization, and before the rise of mega businesses like Amazon and Tencent. Image:

Communities and Collaboration » Maximising the power of collective knowledge

John Tropea - Delicious Community

Development Blog. Development Blog. This was also the first time that communities of practice had been used within the public sector environment as a process and methodology for encouraging knowledge sharing and personal development. The final part of the session was devoted to the thinking behind the development of a “next generation” community of practice platform – the “Knowledge Hub”. Communities and Collaboration. About. Speaking Engagements. Subscribe.

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | ZDNet

John Tropea - Delicious Community

A veteran of software development, Dion has been working for two decades with leading-edge methods to accelerate project schedules and raise the bar for software quality. Being successful with community management Here is what we are seeing this year around the nurturing and development of social collaboration in the enterprise. within the Enterprise is often not prioritised in initial stages of development.

2011 33

SCVNGR’s Secret Game Mechanics Playdeck

John Tropea - Delicious Faciliatation

Zynga has an internal playbook, for instance, that is a collection of “concepts, techniques, know-how and best practices for developing successful and distinctive social games&#. Some companies keep a playbook of product tips, tricks and trade secrets.

Game 43

Teens Explain Why They Don't Care About Facebook Anymore

John Tropea - Delicious Social Network

21 DIY Ways To Turn Your Life Into "Arrested Development". George Takei’s Very Helpful Amazon Reviews. Facebook suffers from the same thing other popular sites have suffered from… which is…the developer won’t leave it alone! politics. business. sports. ideas. entertainment. celebrity. music. fashion. rewind. animals. geeky. community. breaking. videos. longform. copyranter. Everything Non-Europeans Need To Know About Eurovision.

2013 33

Congratulations to Tom Duff on his Book

Michael Sampson - Currents

He's also a prolific book reader and top reviewer on Amazon. From the book description on Amazon: " As a user, you will learn, using real-world scenarios and tasks, exactly how to use all the features of Sametime. Tom Duff has been a long-time friend and professional colleague.

Digital Habitats now in print!

Nancy White

It will be a while until it shows up on Amazon. This book develops a new literacy and language to describe the practice of stewarding technology for communities. Digital Habitats now in print! Originally uploaded by Webbed Feat.

Work Together: 60+ Collaborative Tools for Groups

John Tropea - Delicious Collaboration - Specifically for computer program development and allows storage of code to be worked on from anywhere. Various management tools suck as ticketing and milestones are built in, making managing your distributed team and going through a complete agile software development process easy and manageable. Awesome tool, and the developers are quickly releasing new versions with new features on a weekly basis.

Go to Tipitina's on New Year's Eve

Portals and KM

I have been reading it recently - here is what Amazon says - "Rhythm and Blues in New Orleans" is a comprehensive history documenting the rise and development of a unique musical form. If you are in New Orleans Tipitina's is the place to be on New Year's Eve.

OpDemand Simplifies Cloud Management

Portals and KM

OpDemand  is a Colorado-based startup that aims to improve ease of use for cloud developers. More recently, they announced an upgrade to the platform that allows developers to collaborate and share management capabilities within the cloud environment.

CleverWorkarounds » The facets of collaboration Part 2–Enter the matrix!

John Tropea - Delicious Collaboration

Finally I outlined a simple mental model that I developed that I have found to be quite a useful method to look at collaboration more holistically and help with the user engagement and information architecture aspects of SharePoint governance. Amazon. Application Development.

How to Save the World

How to Save the World

Like art, it clearlypredates the development of human language by at least three times. Indeed, a recently-discovered Amazon tribe has a languagewhose structures are fundamentally musical, not linguistic. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

Two very different publishing experiences!

Governance in a Networked World

Both books now sit proudly together on the Amazon site [link] showing publications dates just 7 days apart, making me look a far more prolific a writer than I really am. But you can't tell that on Amazon :) One can't help but think that there has to be a middle ground and I think it will be through the use of social media. He managed to convince his traditional publisher to use a wiki to develop his book on wikipatterns.

Why people participate in online communities

John Tropea - Delicious Community

Commenting requires such identity for sake of spam these days and is an under-developed area. For example, Amazon’s “people who bought this book, bought these other books” recommendations are a side effect of people buying books. She consults hi-tech companies in regards to marketing strategy, public relations in the blogosphere, product development, community building, promotion & branding, site content, and UI enhancement.