Creating Passionate Users: User Community and ROI

John Tropea - Delicious Community

Main | Update/Joint Statement with Chris Locke » User Community and ROI Every time I give a talk, someone always asks, "Thats all good and nice that helping users learn is the key to creating passionate users.

ROI 69

AI Use Cases For Communities & Networks

Online Community Strategy

” Algorithms are complex sets of bounded instructions, and they aren’t (typically) designed to learn from their environment and evolve. Moderation of content and member behavior. ROI measures. Artificial Intelligence is arguably the buzziest of buzz words these days.

2018 51

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 145

Above and Beyond KM » Blog Archive » E2.0 Community Roles and Adoption Planning

John Tropea - Delicious Community

Adoption Council View Comments blog comments powered by Disqus Designed by 110Words InfoZoft Copyright © 2008 · Above and Beyond KM. Above and Beyond KM A discussion of knowledge management that goes above and beyond technology.

Roles 39

From Social Insights to Social Business Innovation: MIT Enterprise Forum

Portals and KM

moderated the panel discussion. What is the ROI on your mom? Nathaniel said you can design initiatives for measurability. Last night I went to an interesting event sponsored by the MIT Enterprise Forum. It was part of their Innovation Series:  From Social Insights to Social Business Innovation.  I have the pleasure of attending an earlier event for startups where my Darwin Ecosystem partner Thierry Hubert presented our story.

2011 130

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. The dearth of hard ROI metrics should give CIOs pause. TRANSUNION FINDS COST SAVINGS, SEEKS MORE Cant put an ROI on social networking? While the estimated ROI numbers look promising, Parkinson stresses that wasnt why TransUnion got started with social networking.

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

Small World Labs “Small World Labs provides the design, implementation, and hosting services for your online social or professional network.&# with security, control, and content moderation.

2008 55

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. The dearth of hard ROI metrics should give CIOs pause. TRANSUNION FINDS COST SAVINGS, SEEKS MORE Cant put an ROI on social networking? While the estimated ROI numbers look promising, Parkinson stresses that wasnt why TransUnion got started with social networking.

2009 57

The Value of Community Management

John Tropea - Delicious Community

Tagged as: community management , ROI [link] Tom Humbarger Rachel – thanks for the shout-out and for trying to get more case studies on the importance of community management.

2011 66

Twelve best practices for online customer communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

Almost all of them can be used to create a compelling community with the features that users will need to discuss, share ideas, brainstorm, complain, support, and moderate each other. Free Up IT & Focus on Core Competencies Recent Entries Determining the ROI of Enterprise 2.0

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 145

KM Should Be An Absent Clockmaker | Above and Beyond KM

John Tropea - Delicious Faciliatation

For knowledge management, this means using our expertise to design effective systems that can operate effortlessly without us. Your comment is awaiting approval by a moderator. However, KM sometimes finds itself solely responsible for locating and contributing content or exercising quality control over the content contributed or moderating the discussions. Above and Beyond KM A discussion of knowledge management that goes above and beyond technology.

2008 28

Characteristics of Emergent Communities

Delicious/choconancy/community

In the first post, I discussed how the model could be used not only to describe and “type&# communities, but also how it could streamline community development and design. The basic idea is that since certain community types share common characteristics, they should also share a significant number of best practices, risks, and overall strategies, particularly those related to design, management, moderation, and ROI. Other Posts in This Series.

Edge Perspectives with John Hagel: Community 2.0

John Tropea - Delicious Community

This is challenging – the most critical skills sets such as discussion moderation and discussion archiving are in very short supply. To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings. Besides, ROS has better symmetry with ROA and ROI.

2007 77

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? In general, I think the “manager&# designation in community manager sometimes ends-up merging two very different roles into one.

2008 130

Global Neighbourhoods: SM Global Report: Beeline's Francois Gossieaux

John Tropea - Delicious Community

In that case, will the CMO obsession with ROI go away? ROI is not something that will go away anytime soon – although, hopefully, it will shift away from a programs-based ROI thinking to a customer life-cycle ROI mentality.

Tomoye Ecco - Enterprise community of practice software

John Tropea - Delicious Community

With proven design and technology, we help you define (and refine) your strategy with our community growth model, ensuring you get the most from your community investment. Tomoye Try Tomoye Ecco online | Attend an online demo | Pricing and deployment options Overview Community taxonomy Powerful questions and answers Find experts and network Videos, blogs, bookmarks, documents and more Leader and technical features SharePoint powerpack Employees learning from each other.

Internet Strategy in a World of Ubiquitous Tools: Sometimes You Just Gotta Launch and Learn

Influence

" The deliberate style of technology work known as the "waterfall approach" (first solidify strategy, then requirements, then design, etc.) You don't need to produce many good outcomes to create a positive ROI, and excellent outcomes are quite possible. I have seen WAY too much effort devoted to creating the perfect tool at the expense of tasks like seeding good content, creating incentives for participation, moderating interactions, and so on.

2010 39

Forrester Wave Report: The Leaders in Community Platforms for Marketers (Part 4/4)

John Tropea - Delicious Community

Fortunately, the Forrester Wave reports are designed to segment crowded industries. The other thing that the SaaS model does is dramatically drive down the total cost of ownership for customers – this means greater business ROI – which in these times is critical.

The AppGap " " Dotster Provides On-line User Communities for Business: News, views, and reviews of Work 2.0 tools, apps and practices

John Tropea - Delicious Community

Dotster started in domain registration and hosting, expanded into Web design, and now offers a Dotster Connect, its social media platform, I recently wrote about their best practices on the Fast Forward blog - Best Practices for Business Social Networking Sites from Dotster.

Creating Passionate Users: How to Build a User Community, Part 1

John Tropea - Delicious Community

Most supportive, thriving user communities have a culture that encourages users to ask questions, usually through brute-force moderation with a low-to-no-tolerance policy on ridiculing a question. I am going to share your list with the moderators there.

2007 67

Intenet strategy in a world of ubiquitous tools - sometimes you just gotta launch and learn

Influence

" The deliberate style of technology work known as the "waterfall approach" (first solidify strategy, then requirements, then design, etc.) You don't need to produce many good outcomes to create a positive ROI, and excellent outcomes are quite possible. I have seen WAY too much effort devoted to creating the perfect tool at the expense of tasks like seeding good content, creating incentives for participation, moderating interactions, and so on.

2010 36

Outside Innovation: JOHN HAGEL's KEYNOTE at Community 2.0 Conference

John Tropea - Delicious Community

Outside Innovation New ways to engage customers in co-designing your companys future - a weblog to complement the book, Outside Innovation, by Patty Seybold About Description What is Outside Innovation? It’s when customers lead the design of your business processes, products, services, and business models. It’s when customers roll up their sleeves to co-design their products and your business. ROI- Return on Information- Information meaning profilesof participants.

Internet Evolution - Executive Clan Editor's Blog - Social Net-Based Onboarding Boosts Productivity

John Tropea - Delicious Social Network KM

rememeber the classic scroll design the most. Site Moderators Internet Evolution is looking for a handful of readers to help moderate the message boards on our site – as well as engaging in high-IQ conversation with the industry mavens on our thinkerNet blogosphere.

2010 53

How to kick start a Community | Connie Bensen

John Tropea - Delicious Community

Have them help moderate. Buzz Canuck WOM Chris Brogan CommonCraft David Yeo Gauravonomics Geoff Livingston Jaffe Juice Jeremiah Owyang Jeff Pulver Jon Ray Mack Collier Nik Butler Loudmouthman Online Community Report Sean O’Driscoll Robert Armstrong Tim Wilson Tom Noeding Valeria Maltoni Web Worker Daily Copyright © 2007 - 2009 Connie Bensen Designed by Cobus Bester Customized by Solutions by Heidi

2008 33

Creating Passionate Users: Building a successful online community

John Tropea - Delicious Community

I gave javaranch its original heart and soul, but it is Paul and all the moderators (Sheriffs and Bartenders) who gave it a body and brain that could actually do something.] Its a judgement call by the moderators, of course.

2007 46

5 Predictions for the Future of Collaboration - The Platform

John Tropea - Delicious Social Network KM

Richard Veryard Apr 21, 2009 I believe the way to express the ROI of this kind of approach is via its contribution to Organizational Intelligence. Jose Tormo Apr 21, 2009 Peter Drucker wrote that there is no one right organization design nor one right way to manage people. Legal Disclaimer Some of the individuals posting to this site, including the moderators, work for Cisco Systems. The comments are moderated.

Online Community Unconference 2007 / Online Community Unconference 2007

John Tropea - Delicious Community

Name Title Company Bill Johnston Event Organizer; Director of Community and Research Forum One A Adam Aberman Director of Global Online Strategy Youth Venture and Ashoka's Youth Initiative Micah Alpern Design Lead for Yahoo! Fred "Fritz" Alberti Community Manager Salem Web Network Abbe Altman Program Manager CSU Community of Academic Technology Staff Allison Anderson Learning Design Strategist Intel Corporation B Kim M.

2007 28

KM Edge: Where the best in Knowledge Management come together

John Tropea - Delicious Social Network KM

are designed to help you connect with one another and share knowledge and expertise. He ends his post with a question: "What do you think--should management and technology gurus moderate their expressed views, or is it the more utopian and visionary the better?". KM Overview Measurement and ROI Overcoming Knowledge Loss. KM ROI. KMEdge. KM Edge: Where the best in Knowledge Management come together. APQC knowledge management km best practices. Sign In. KM Topics.

Who "Owns" the Community

John Tropea - Delicious Community

Related Fast Wonder Blog Posts: Community ROI, Metrics, and Events Community Roles: Manager, Moderator, and Administrator Hot Topics in Communities: Reputation Systems What Does it Take to Manage a Community?

2006 28

IBM Drives Enterprise Adoption of Social Networks with New Enterprise Adaptability Practice

John Tropea - Delicious Social Network KM

Jams take place on a global digital platform (imagine moderated discussion forums). They have heard about the promise of KM and collaboration for years, but ROI has largely fallen below expectations.

2008 36

How to Save the World

How to Save the World

With no requirementfor a tightly-focused short-term ROI. Too much of what passes forinnovation in social networking (and everywhere else) is incrementalchange (usually adding more features and complexity) to existing toolswhich are themselves copies of poor designs. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

2008 35

How to Save the World

How to Save the World

The greatest critics of the formal education system -- people like Ivan Illich , John Holt, and John Taylor Gatto -- would have us believe that the designers and proponents of this compulsory system deliberately conspired to make students helpless and dependent(incompetent to make a living for themselves, and hence frightened andcompliant to the point they will put up with the drudgery of wageslavery). The process would be improvisational and evolutionary, not planned or designed.

2007 35