The social process | Web 2.0 and business process management

John Tropea - Delicious Social Network KM

In April 2009, demonstrators took to the streets of Chisinau, capital of Moldova, in their thousands to protest at the results of the country’s elections, which many believed had been rigged. That does suggest a very different way of designing and executing business processes.” is more of a design pattern than it is a complex, heavy- duty technology.

Competitive advantage from better interactions

John Tropea - Delicious Collaboration

These "tacit" activities—involving the exchange of information, the making of judgments, and a need to draw on multifaceted forms of knowledge in exchanges with coworkers, customers, and suppliers—are increasingly a part of the standard model for companies in the developed world. But building these advantages wont be easy: companies must alter the way they craft strategies, design organizations, manage talent, and leverage technology.