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Competitive advantage from better interactions

John Tropea - Delicious Collaboration

If the recipient of this e-mail is not a Premium Member, he or she will be invited to subscribe to Premium Membership in order to view the full article. These "tacit" activities—involving the exchange of information, the making of judgments, and a need to draw on multifaceted forms of knowledge in exchanges with coworkers, customers, and suppliers—are increasingly a part of the standard model for companies in the developed world.