My Favorite Knowledge Management Story and its Lessons Learned for Today
Portals and KM
APRIL 17, 2012
Knowledge management has been around for over twenty years now. This is also one of the clearest cases I have seen of an organization moving to a knowledge-based business model and then aligning its knowledge management system to directly support this new model. In the 1990s, Ryder’s management began to notice important changes in the company’s markets. A key part of this strategy would be to move to a more knowledge-based business model.