Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The Air France KLM Switzerland case. The Air France KLM Switzerland case. But it’s becoming more and more obvious that it’s becoming a customer relationship tool what has an important impact on the design of the community management system and the role of the community manager that’s becoming the central point of a service and internal networking system. This is Air France KLM Switzerland, not Air France KLM global and this fact is important.

Higher Education in 2025

Jenny Connected

On November 3 rd Frances Bell and I will be at Southampton University’s ILIaD Inaugural Conference. As part of this day Frances and I will give a short presentation in which we hope to stimulate thinking about some aspects of the Future of Higher Education.

2014 207

Problems with MOOC research

Jenny Connected

Like Frances Bell and Roy Williams , I too have listened to Stephen Downes’ recent presentation to a German audience in Tubingen, Germany. Developments around MOOCs have happened serendipitously through design-led research, rather than through research-led design.

2014 238

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Home About Contact Categories About blogosphere about france About me About this blog Books I read Case management Collaborative practices Communication Communities Corporate blogging economy enterprise 2.0 For CISCO, communities were business plan design and decision making accelerators.

2011 61

F-Suites for C-Suites: 4 Futures Thinking Toolkits To Help C-Suite Leaders Thrive in a World of Change « emergent by design

John Tropea - Delicious Faciliatation

emergent by design. Imagine your mind as a construct – a series of models, assumptions, biases, values, beliefs, memories, past hurts and joys, experiences, expectations, and blind spots. It’s easy to get trapped in our most comfortable assumptions and models.

2012 75

MOOCs – Which Way Now?

Jenny Connected

Frances Bell and I heard this week that the proposal we submitted to do a presentation about our research into rhizomatic learning has been accepted. Designed to run for 6 weeks, it continues via an active Facebook group and Twitter hashtag more than two months after the end of the MOOC.

2014 202

In Frankfurt Enterprise 2.0 = Organizational Change & People Challenges

21st Century Organization

is a Management Model. Grenoble Ecole de Management” France and Rolf Schmidt-Holtz CEO of Sony Music & BMG that set the conference focus. is the new version, a new model. Design tinkering. New Organizational Models Emerging.

Coworking Spaces

Michael Sampson - Currents

Yesterday I posted on The Smarter Office about coworking spaces : " The tools we have available for connecting, communicating, and collaborating with coworkers, colleagues, and far-flung team members means that it’s entirely possible to live and work in a remote location — hidden in the forests of France, the near the cliffs of Dover, or near the bottom of the world in New Zealand.

2012 120

In Frankfurt Enterprise 2.0 = Organizational Change & People Challenges

21st Century Organization

is a Management Model. Grenoble Ecole de Management” France and Rolf Schmidt-Holtz CEO of Sony Music & BMG that set the conference focus. is the new version, a new model. Design tinkering. New Organizational Models Emerging.

Rhizo 14: Emerging Ambiguities and Issues

Jenny Connected

This is the fourth and final post in a series which outlines the thinking and planning Frances Bell and Jenny Mackness have been doing in preparation for our presentation – The Rhizome as a Metaphor for Teaching and Learning in a MOOC – for the ALTMOOCSIG conference on Friday 27 th June.

2014 190

Wikia Open Sources Social Networking - Focused Networking Now Open to All - ReadWriteWeb

John Tropea - Delicious Social Network

ArmchairGM in particular has been a big social networking innovator in the Wiki market and was acquired to help drive the design of the whole Wikia ecosystem. We wrote earlier this week that the big social news aggregator model (Digg, Yahoo!

Social Media in Intl. Dev: Dr. Steve Eskow | Full Circle Associates

Nancy White

Lucia, Colombia, Brazil, Venezuela, Mexico, England, France, The U.S.S.R., Dev: Gauresh Rajadhyaksh on iSimulate (crowd sourcing economic models) Social Media in Intl.

Emerging Autopoietic Communities – Scalability of Knowledge Transfer in Complex Systems

John Tropea - Delicious Community

The model for the emergence of knowledge-based. 13th Int Conf Concurrent Enterprising (ICE 2007), Sophia-Antipolis, France, 4-6 June 2007 Available: [link]. [12] living systems, its characterisation and a model”, Biosystems vol. Zeleny, “Self-organization of living systems: a formal model of. design for command and control” (1987), “Strategic game of ? Kooter, “Comparing OODA & other models as operational.

Will Adam Smith drive businesses in the future ? I'm doubtful. | Bertrand Duperrin's Notepad

John Tropea - Delicious Faciliatation

Bertrand Duperrin's Notepad Thoughts on management, HR, social networks…and enterprise 2.0 " The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” France License.

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

Small World Labs “Small World Labs provides the design, implementation, and hosting services for your online social or professional network.&#

2008 55

Social Network Travel Logging

Governance in a Networked World

I recall on our first trip to France down on the Riviera I called into an information booth to get a local map. Side Bar 9 – Social Technologies finding mainstream application We mostly think of social software being designed specifically to bring people together for social interactions.

2014 130

We All Need a Shift | Sonnez en cas d'absence

John Tropea - Delicious Network

We discovered that these conversations are a totally new way to learn, to collaborate and to exchange knowledge, but most of our initiatives are still about harnessing these technologies into existing models. To do so requires design.

2010 49

Green Chameleon » Why Bankers Are Like Street Gangs

Green Chameleon

Weren’t collaborators persecuted in post WWII France? The 1 month where he created his designs he was drawing on those observations and making creative connections between them. www.straitsknowledge.com blog articles how-to guides events publications book videos about Why Bankers Are Like Street Gangs From John Kay in the Financial Times (thanks to Liam Brown): “Gangs differentiate themselves by their characteristic beliefs and values.

2008 100

The Democracy Project

How to Save the World

iii) creating “liberated spaces” and institutions within those spaces that demonstrate the viability of alternative democratic/anarchic models of living and self-governance and which reflect the dysfunction and illegitimacy of the current undemocratic and oppressive systems.

Full Circle Online Interaction Blog: Updating my basic article on online facilitation

John Tropea - Delicious Community

We can role model and describe processes to assist groups. Knowledgeable about design. Ideally, they are involved in the conceptualization, design and implementation of the online space to ensure that group member needs are accounted for. Part conversationalist, part counselor, part role model and sometimes even part bouncer. Frances, good suggestions.

2007 28

Community management Vs Socio-Collaborative management : how to make the right choice | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Bertrand Duperrin's Notepad Thoughts on management, HR, social networks…and enterprise 2.0 " The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” France License.

2006 49

Some collaboration lessons by John Chambers (Cisco) | Bertrand Duperrin's Notepad

John Tropea - Delicious Collaboration

Bertrand Duperrin's Notepad Thoughts on management, HR, social networks…and enterprise 2.0 " The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” In other words, in many cases it will be hard to avoid thinking about evaluation models. France License.

2006 30

Virtual Canuck " Blog Archive " On Groups, Networks and Collectives

John Tropea - Delicious Community

11 Responses to “On Groups, Networks and Collectives&# on 02 May 2007 at 1:22 am 1 Frances Bell I think that these debates about groups, networks and software that supports them are really useful (thanks Stephen Downes for pointing mw to this post). on 18 May 2007 at 8:38 am 4 Virginia Yonkers I think the main problem in your definitions and model is the lack of “social&#. I agree with Frances, however. has previously written in his blog about Models of the many.

2007 31

Wikia Open Sources Social Networking - Focused Networking Now Open to All

John Tropea - Delicious Social Network

ArmchairGM in particular has been a big social networking innovator in the Wiki market and was acquired to help drive the design of the whole Wikia ecosystem. We wrote earlier this week that the big social news aggregator model (Digg, Yahoo!

With a 50 Friends Limit, Path Is the Opposite of Twitter

John Tropea - Delicious Social Network

Path Path calls itself “The Personal Network&# because it’s determined to go against the example set by Twitter Twitter ’s follower model; you are limited to just 50 friends on Path. the design is attractive. Doesn't look like a smart model.

2011 80

Work Together: 60+ Collaborative Tools for Groups

John Tropea - Delicious Collaboration

ConceptShare.com - Share concept designs and allow invited workers to mark-up, comment, and give feedback. Huddle.net - Designed for collaborative work in the fields of PR, advertising, marketing, design and more. WriteMaps.com - Designed specifically for creating and sharing sitemaps amongst web teams. Might want to take a look at Celtx, an OSS collaborative app designed for people creating media, including film, theatre, animation and comics.

HR Magazine - Exclusive: Google research heralds arrival of the human systems director

John Tropea - Delicious Collaboration

By 2020 the workplace will be transformed by the sharing and development of ideas, according to a study of 3,500 employees, 100 HR managers and 100 IT managers across the UK, France, Germany, the US and Japan, conducted by the Future Foundation on behalf of Google. "It At 11am Keiko attends a virtual meeting with directors in France, UK and Germany to discuss ideas for a raft of new staff performance metrics they are considering introducing to better measure productivity and creativity.

2011 34

The FASTForward Blog " More on War as the accelerant for Social Software: Enterprise 2.0 Blog: News, Coverage, and Commentary

John Tropea - Delicious Social Network

While the governments of England, France, and Germany are buying hundreds of airplanes for their armed forces and supporting aviation research, the United States is spending roughly the same amount of money as Bulgaria. The big money is all based in an advertising model.

2007 36

Social Network Sites: Definition, History, and Scholarship

John Tropea - Delicious Social Network

Some sites are designed with specific ethnic, religious, sexual orientation, political, or other identity-driven categories in mind. It was designed to compete with Match.com, a profitable online dating site (Cohen, 2003).

2007 77

How to get results through social networks | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

Bertrand DUPERRIN’s Notepad Thoughts on management, HR, social networks…and enterprise 2.0 " The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” Categories About blogosphere about france About me About this blog Collaborative practices Communication Communities Corporate blogging economy enterprise 2.0

2006 28

The Enterprise Social Network, Auto-Generated And Visually Mapped

John Tropea - Delicious Social Network KM

Tech Gadgets Mobile Enterprise CrunchBase More Beta Invites Crunchies Elevator Pitches Gillmor Gang Podcasts TechCrunch50 TechCrunch UK TechCrunch France TechCrunch Japan About Advertise Archives Company Index Contact Jobs Twitter CrunchBar Email RSS Subscribe: Download the TechCrunch 2008 Year In Review » The Enterprise Social Network, Auto-Generated And Visually Mapped 16 Comments by Mike Butcher on April 24, 2008 Making social networks work inside companies is a difficult task.

2008 29

ReVou Lets You Host Your Own Twitter

John Tropea - Delicious Social Network

Tech Gadgets Mobile Enterprise CrunchBase More Beta Invites Crunchies Elevator Pitches Gillmor Gang Podcasts TechCrunch50 TechCrunch UK TechCrunch France TechCrunch Japan About Advertise Archives Company Index Contact Jobs Twitter CrunchBar Email RSS Subscribe: Download the TechCrunch 2008 Year In Review » ReVou Lets You Host Your Own Twitter 37 Comments by Duncan Riley on March 24, 2008 There’s a joke that no good Web 2.0

34 More Ways to Build Your Own Social Network

John Tropea - Delicious Social Network

They provide information sessions at the beginning of their relationships, collaborate during the design process, and may even help market the social networks and provide ongoing content moderation support. It’s been used by a number of very large companies, including both Vodafone and France Telecom, it’s translated into over thirty languages, has been featured on wired.com and has a spread in the current issue of.net, and you can pick it up for free.

2008 41

Jon Dron :: Weblog :: E-pluribus unum

John Tropea - Delicious Community

Indeed, it is common for clusters within networks to be an emergent feature: the form is quintessentially bottom-up, un-designed and distributed. Its authorisation model is ideally suited to groups – communities can be as private or public as we wish.

2007 28

Competitive advantage from better interactions

John Tropea - Delicious Collaboration

These "tacit" activities—involving the exchange of information, the making of judgments, and a need to draw on multifaceted forms of knowledge in exchanges with coworkers, customers, and suppliers—are increasingly a part of the standard model for companies in the developed world. But building these advantages wont be easy: companies must alter the way they craft strategies, design organizations, manage talent, and leverage technology.

Seven Steps to Graphing Your Facebook Strategy

John Tropea - Delicious Social Network

Show Me The Bunny: Gifts, Points, & Virtual Currency (this section contributed by Susan Wu, Charles River Ventures) Not too long ago, I wrote a TechCrunch article on virtual goods and their potential to become the next big business model. anyway, it may be that for some folks this is obvious… but i think understanding feed behavior from manual user actions provides a lot of insight into how good app design & behavior can work as well.

2007 39