Productivity in a Networked Era – Assessing ROII (Return on Investment in Interaction)
John Tropea - Delicious Community
JUNE 27, 2009
We are witnessing the death throes of management models that have outlived their usefulness. As Steven Forth of the LeveragePoint division of the Monitor Group puts it, “Too many people who talk about the ROI of learning are focused on being precisely wrong rather than directionally correct.”. Taylor’s brilliant research and models, generations of managers have carried stopwatches and pored over measurements in a continual quest to make things work better.