Enterprise Social Messaging: Vendor Replies

Collaborative Thinking

The notes below are vendor supplied comments to the earlier post, I just wanted to call them out rather than see the information lost in the comment section. SocialCast (Vendor Supplied info). Socialcast is a tool that is private to each company, all communication is between employees. For example, 90% of employees that work at some of our retail clients do not have a corporate email account and don’t use directory integration. Socialtext (Vendor Supplied info).

QuickBase Offers Help to Coghead Customers, Partners and Employees

Portals and KM

This is too bad as most vendors in this sector that I have been speaking to have reported increasing revenues and, in some cases, record profits. shareable database that lets you select ready-made online workgroup applications or templates designed to solve common business problems, customize them to suit individual processes, and share within a team or an enterprise. They are offering six months of free service with Quickbase to Coghead customers, along with support and training.

CRM Meets Twitter: Will Vendors And Organizations Take The Time To Get It Right?

Collaborative Thinking

CRM can still be treated as a technology endeavor or as a very enterprise-centric program that delivers only a veneer of customer-centricity rather than something truly authentic.

Enterprise 2.0, Where Art Thou?

Elsua

Design, Change Management, Social Network Analysis , Wirearchy , and, specially, Employee Engagement , which I realise won’t be a new subject per se, since I have blogged about it for a good while already, but I still feel there is a lot more to share across and talk about.

2015 263

What’s Your Purpose?

Elsua

Take a look, for instance, into IT vendors, specially, in the Social Software / Collaboration space. Seriously, if the products you are trying to sell your customers are wonderful and meet their needs, you don’t need to worry about the competition.

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Elsua

And I am not talking about the traditional concept behind a customer. They are also the very same ones that keep you employed for many years to come, just like any other customer would do. To me, we are witnessing the unique opportunity of not only going more in-depth into the overall value proposition of Social Business, but perhaps re-define a new KPI around the client experience which, more and more, gets defined itself by the overall employee experience.

2014 198

Happiness at Work Starts with #NoeMail

Elsua

I am still keeping track of the incoming email volume and the great news over here is that when I was a salaried employee my weekly average of incoming emails usually was around 16 emails per week. Collaboration Communities Employee Engagement Enterprise2.0

2016 170

Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx

Elsua

That special flair of an incredibly strong sense of community that goes beyond the borders of vendor(s), customers (and their firewalls) and business partners. Collaboration Communities Conference Events Employee Engagement Enterprise2.0

2014 193

The Mindset of Work

Elsua

My favourite one that raises eyebrows time and time again is the following: with the emergence of all of these social, mobile and cloud technologies, ‘ how does it make you feel when each and everyone of your employees is your new CIO?’ Collaboration Employee Engagement Enterprise2.0

2016 164

Social Business in 2013 – An Opportunity (Open Business)

Elsua

In practical terms, something much more mundane that I suspect is going to become the main, key focus for most businesses over the next few months, if not already: Employee Engagement. Ever read about plenty of research done around the huge %s of disengaged employees at work?

2013 249

Working Out Loud with Google Plus – Part Deux

Elsua

Even some vendors like Salesforce , IBM or Podio have been advocating for it, too! Collaboration Communities elsua Employee Engagement Enterprise2.0

2014 257

How Procter & Gamble Got Employees to Use Social Networking at Work - CIO.com - Business Technology Leadership

John Tropea - Delicious Social Network KM

Mid-Market CIO/IT Vendor Relations Playbook — FREE EXCERPT This is an excerpt, essentially the first 10 pages, of the 45-page Playbook, which offers experiences from CIOs at over 100 mid-market companies on how CIOs and their IT vendors can build better partnerships. Secrets of Successful Vendor Contract Negotiations for the Mid-Market Sept. Rate yourself in change leadership, strategy, customer focus and more.

CIO 51

Using social software to reinvent the customer relationship | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

Application , Productivity , Web 2.0 , Product Marketing , Customer Relationship Management (CRM) The elimination of decades of inadequate communication channels will suddenly unleash a tide of many opportunities, as well as challenges, for most organizations.

Collaborative Thinking: LiquidTalk - Filling In The Daily Gaps

Collaborative Thinking

Spy » January 31, 2008 LiquidTalk - Filling In The Daily Gaps Intriguing idea but not sure theres a long-term business model here - technically, the barrier to entry seems small (re: IBM, Microsoft, Oracle or some other best of breed vendor). Think iTunes—but only for your employees, resellers, partners or other users, and just for the media files you want them to access.

2008 100

The Value of Community Ecosystems

Online Community Strategy

The focus of the community was to support customer onboarding and product usage. In my opinion, ground zero for community analytics has historically been measuring the value of knowledge generated in online communities, particularly in the context of customer support.

2019 46

Social Business in 2013 – A Commitment

Elsua

And not just with that flavour of a focus on delighting customers, but with employees and knowledge workers alike! Very little substance coming along due to that lack of establishing some serious commitment behind their words on helping their own customers be more awesome. .

2013 234

Change Leadership Challenge 2: Compelling Business Case

Partnering Resources

Too often, leaders introduce the rationale for their change efforts in murky terms like, “It will help improve our bottom line” and then expect employees to jump to action. And if the company can’t keep growing its customer base, we won’t be able to keep our doors open.

2014 243

The Postdigital Enterprise Needs to Shift Attention from the Cost Side to the Value Side

Portals and KM

It is a quote from an excellent article and comprehensive article in Forbes by John Hagel, Suketu Gandhi and Giovanni Rodriguez , The Empowered Employee is Coming; Is The World Ready? In my career with both small and large consulting firms, I was pleased to be able to always focus on value by enabling employees to become more effective through learning, knowledge management, collaboration or social business. These are not my words of wisdom but ones I have long agreed with.

2012 148

Alan on Social Business in 2013

Michael Sampson - Currents

My thoughts about 2013 are based on the hundreds of conversations I've had with social business product vendors and customers over the last twelve months. Below I'll list my top predications for 2013, but if you only have a moment here are the main ideas that I want to share: For customers, 2013 will be a year of taking action. Personal task automation helps employees get their jobs done.

2013 128

‘Communities’ and ‘Networks’: A Conceptual and Linguistic 2.0 Mess | Sonnez en cas d'absence

Delicious/choconancy/community

is, besides embodying new relationships between brands and customers, raising awareness among top managers about the potentials of collaborative work. Social platforms vendors aren’t helping either. And in the case of customer review communities, there may be almost no networks.

2010 51

RedCentral: Automating Coke Cosolidated's Salesforce (Share 2012, Atlanta)

Michael Sampson - Currents

Shawn is the senior manager for business systems and customer management systems. Has customers across 200 countries. Has over 2000 SharePoint users, out of 5500 employees. therefore - need to put the right tools in the hands of all employees. customer information. -. workflows for payments to customers and vendors. customer issue resolution. -. deliver consistent service to customers and consumers. -.

2012 117

My First Year as a Consultant and what 2016 Holds for Online Communities (I hope)

Online Community Strategy

Launching Structure3C on February 4, 2015 to help brands create successful customer communities and crowdsourcing initiatives. Holding the closing workshop at the Crowd Companies 2015 Main Event in SF – (you can download my custom workbook from the event). Vendors.

2015 54

Reinventing Relationships with Social Business

Elsua

Well, basically, because I wanted to wait and see what digital customer service was going to be like. Not even thinking about engaging through digital channels to keep their customers happy.

Weekend Reading 02.12

Michael Sampson - Currents

Historically, search vendors have been reluctant to identify the team skills needed to optimize the performance of their software in case potential customers take fright at the implications. There are many people doing interesting work around the world.

2017 116

IBM Verse – It’s Here

Michael Sampson - Currents

IBM’s people have put a lot of effort into talking up the product, even though many IBM employees haven’t yet tried the offering (even those that are trying to sell it to customers). Every vendor is allowed to cast a vision of the future.

2015 244

Large Company Collaboration SuccessDigital Equipment with VAX Notes in the 1980s

Michael Sampson - Currents

Research and product development organisations are distributed around the world, as are the sales, marketing, and technical support groups that interface with customers. You have been in the company for a month, and a customer has just asked you a question about the technical capabilities of a product you haven’t even heard of. You promise the customer an answer by the next day. Patti wrote (in 2001) about the use of VAX Notes at Digital Equipment : Imagine.

2011 137

"Collaboration" vs "Social Media" = "Internal Collaboration" vs "External Engagement"

Michael Sampson - Currents

Generally, Social Media is aimed externally, outside the walls of your business, (customers, vendors, competitors) and Collaboration is aimed internally, inside the walls of your business, (employees). Getting new customers, and keeping current clients will increase profits, just as enhancing productivity and improving internal business processes will increase profits. Social media" is about engaging with people outside the organization - particularly customers.

Moving Beyond “Collaboration” Meaning Video and Calling: Cisco Partners with Jive

Michael Sampson - Currents

Fast forward to last month, when I was reviewing a “cloud collaboration” offering from a vendor. The bundle is already live with some customers, like Thomson Reuters, where 60,000 users can invite colleagues to and launch WebEx meetings from the Jive interface, as well as fire up a Jabber IM session from within Jive. The companies will also offer consulting and services for customers that need customized implementations.

2014 147

Decrease Interruptions, Increase Productivity

Michael Sampson - Currents

Train your customers, associates, employees, vendors and others to communicate with you no more frequently than some agreed upon number of times per day or week with the expectation of a delayed response. Dan Kennedy shares five tips on Entrepreneur.com about decreasing interruptions and increasing productivity : 1. Get lost. Don’t be so accessible. Go away, close your door, etc. Don’t answer the phone. Don’t be “wide open to inbound calls.”

2013 134

Online Community Software | Leverage Software

John Tropea - Delicious Community

Leverage Software Who We Are What We Do Client Stories Community Contact Us (415) 946-6164 Leverage Your People Leverage Your Employees Leverage Your Channel Leverage Your Citizens Leverage Your Customers Take The Tour! vendor community socialnetwork_km

Avoiding Bias In Social Software Design

Collaborative Thinking

It is not "defacto" a benefit or competitive differential to hang your hat on when representing a solution to the market.Other social software companies I talk to don't "guess what customers want to buy" - they ask them - and some do so continuously. Most vendors must guess what customers want to buy, and how they'll use it.

Spigit Provides ICON as a Free Crowdsourcing Platform

Portals and KM

Spigit’s overall company goal is to drive business growth and customer and employee engagement.  This is an important concept as the value of companies is increasingly found in the good ideas of their employees.

Icons 198

#Movistar – The Only Boss You Need to Pay Attention To

Elsua

Oh well, one more week to go… Indeed, one more week to go before Movistar finally shares some mercy upon myself and decides to treat this customer with some decency by hooking up both my landline and ADSL connection after nearly 2.5

2015 191

Curing Business Ecosystems Blindness

Partnering Resources

Start by listing supply chain partners such as vendors, distributors, manufacturers, and customers. Who must succeed in order for customers to use the company’s products and services? Imagine what would happen if a company suddenly lost its ability to pay employees!

2012 202

Social Business – *The* Ecosystem

Elsua

To become better at what we do, to deliver better products, to provide better customer service, to keep up with that rampant innovation that never stops. Eventually, to serve better our customers. They are just as critical for your business to keep thriving as your customers.

2012 242

Social Software Market Keeps Growing

Portals and KM

" Customers spent $767.4 " Because of their potential for sharpening employee communication they're becoming important tools for "decision support" and productivity across most industry verticals, according to Fauscette. IDC also ranked the top vendors from a revenue perspective in a different study, "Worldwide Enterprise Social Software 2011 Vendor Shares."

In The Next Version - It’s Like Facebook For Work. Wait It Is Facebook For Work

John Tropea - Delicious Social Network KM

This private version of the popular social network is designed to provide employees a place to collaborate securely with their colleagues. Organizations realised that employees need social to be part of the way people work, not a separate destination to go to. Social Software Vendors.

2015 52

Aligning Web Content Management with Digital Business Goals Inside and Outside the Enterprise

Portals and KM

Increasing page views has a bias toward increasing advertising revenue while increasing actions within a page has a bias toward increasing productivity for the company, rather it be providing customer services, gathering customer insights or improving employee productivity.  He concludes that companies “should identify the business-oriented content services required to fuel their digitally driven businesses and give their customers what they need.”

Goals 141

“Square” Pegs Mobile Payments – Round Hole Still Not Filled

Alchemy of Change

These guys are rolling out features that look like an even more revolutionary shift in commerce called “ Vendor Relationship Management.&# The even bigger draw for these merchants though is better management of their sales data and better connections with customers.

2011 270

DoubleDutch™ Provides HYVE™ - as a Enterprise Geo-Social, Collaboration Mobile App Suite

Portals and KM

  A number of vendors are rushing to provide capabilities to this emerging opportunity.   Part of the employee – app interaction is automated by geo-location awareness and much of the rest can be handled by the tapping capability of smart phones rather than typing.

2011 179

Social Analytics: Another Front For Business Intelligence

Collaborative Thinking

So overall, I very much like this move by Socialcast - it ups the baseline expectations by customers of vendors in this space. I would expect other players to consider similar moves - although they may partner with vendors like SAP who provide social analytics. While my core coverage is social computing (e.g.,

Enterprise 2.0: A Transition From Destination Site To Platform Services

Collaborative Thinking

a “Corporate Facebook”) which acted as a community and connectivity hub for employees. To enable this type of application delivery, social network sites need to develop the type of platform interfaces needed by application developers and third-party vendors. This type of pragmatic approach is more doable as vendors in this space prioritize API's to integrate "social" into the flow of work and adding a social layer as many have argued.

2011 157

Social Business, Where Do You Stand?

Elsua

It’s a step forward towards a radical change in both management, leadership and transparency, as well as trust and engagement, from all sides of the equation, both the businesses and the employee workforce itself.

2012 247