RightNow Introduces RightNow CX, the Customer Experience Suite

Portals and KM

Yesterday at its User Summit , Greg Gianforte CEO, introduced RightNow CX , a customer experience suite designed to increase customer engagement. RightNow CX addresses three primary customer engagement points—the Web Experience, the Social Experience, and the Contact Center Experience— to enable a seamless experience, regardless of the number or type of interactions initiated.

Custom 130

Aligning Collaboration with Business Processes

Portals and KM

He adds, “To realize benefits of collaborative business processes, though, (implementations professionals) must work to integrate these tools into business processes like product development and workflows.”.

2011 198

Novell Vibe 3.3 Includes Seamless Integration with Microsoft Office

Portals and KM

  Their current strategic direction is to focus on existing Novell customers with GroupWise, Open Enterprise Server and ZENworks and providing increased services to them. The latest release of Novell Vibe also includes  Vibe Desktop , which enables users to easily access and sync files offline. Users simply download Vibe Desktop and can then connect and sync any folders and files from their Novell Vibe system to their desktop.

2012 183

News Updates (January 26, 2010)

Michael Sampson - Currents

TimeBridge’s robust web conferencing is flash-based for easy screen sharing with no attendee download making live web and desktop demos a smooth experience and video conferencing options ensure interactive and collaborative presentations and brainstorms. Collaboration: Workflow, not Tools. Jono talks through his thinking around focusing collaboration on the workflow, not the tooling. " TimeBridge Business Plus.

2010 109

News Updates (February 26, 2010)

Michael Sampson - Currents

Central Desktop 2.0. Central Desktop released a major update to its hosted collaboration service, with a revised UI, an online file viewer, improved wiki navigaton, and more. " In the crowded collaboration software market, Central Desktop remains the only full-featured SaaS collaboration solution designed specifically for the mid-market since 2005. Central Desktop 2.0 Formotus enables rapid delivery of custom SharePoint-enabled business applications to mobile phones.

2010 104

Review of Huddle - Part 1. What is Huddle?

Michael Sampson - Currents

Huddle can be accessed on a variety of devices - there are "fully-featured" apps for iPhone, iPad, and BlackBerry - and well as via a desktop computer. Some calendar magic happens, so scheduled meetings appear in each user's desktop calendar.

2011 153

OpenSpan Accelerates the Automation of User Processes

Portals and KM

Developers have the ability to integrate Windows, cloud/SaaS and custom legacy applications, which enables organizations to improve user efficiency while extending the ROI of existing applications. In addition to reducing steps, this can also reduce the number of windows on a user’s desktop.

Notes from the Opening General Session at IBM Connect 2013

Michael Sampson - Currents

Getting smarter - for employee engagement, and customer experience. - IBM Connections 4.5 - nested folders, social tagging, document workflow. -. new adoption services - (a) social business adoption model, (b) social business adoption exhibition, and (c) customer council & adoption strategies. Can you see new trends in customer preferences - from a variety of input sources? - How to offer customer experiences, to build loyalty. -

2013 141

FileMaker Offers Database Development for iPad, iPhone, and More

Portals and KM

We also discussed how companies are using the Platform to create custom business solutions for iPad and iPhone and Ryan demonstrated some of the ease of use features of the environment. FileMaker is a wholly owned subsidiary of Apple, Inc.

2013 151

News Updates -- Lotusphere 2009 Special (January 20, 2009)

Michael Sampson - Currents

The new features will help customers find expertise, form teams, share information, and stay in touch in real time making them more effective and productive while on the move. Alloy is a new style of software application that presents information and data from SAP applications in the context of what millions of business users are familiar with -- the Lotus Notes collaboration software desktop. The product ships with a set of standard workflows and reports.

2009 89

News Updates (October 9, 2009)

Michael Sampson - Currents

Increo's technical expertise in content viewing, annotation, and embedding will give Box customers a faster and more interactive experience with their documents online. Box.net is delivering enhancements to its service faster than ever with recent additions that include Web Documents, full-text search, workflow and branding tools, OpenBox Mobile for integrating Box.net into mobile app platforms and now rich document and media viewing from Increo. Central Desktop and Zoho.

2009 114

News Updates (October 20, 2009)

Michael Sampson - Currents

Central Desktop in Intuit App Center. Central Desktop announced that its collaboration services are now available through the Intuit App Center. " The applications featured in the Intuit App Center help users grow their businesses, reduce costs and manage workflow and customers. "

2009 116

News Updates (October 8, 2009)

Michael Sampson - Currents

The most immediate short-term user impact is likely to be the greatly improved browsing experience with Internet Explorer Mobile 6, the first full Microsoft Web browser on its Windows phones, drawing on code from desktop IE 6, 7 and 8. Jive customers can do the bulk of their work in the highly intuitive Jive environment while maintaining easy access to SharePoint's content repositories and workflow. Windows Phone.

2009 114

News Updates (February 3, 2010)

Michael Sampson - Currents

With Huddle for Microsoft SharePoint 2010, enterprise teams can invite external users into their daily workflow and synchronize their SharePoint document libraries with content stored on the Huddle network, or even on other SharePoint sites. Gartner on Social Media at Work.

2010 136

News Updates (July 31, 2009)

Michael Sampson - Currents

For example, NewsGator counts the top five pharma/biotech firms as Social Sites customers, including Novartis Institutes for BioMedical Research. Other customers include two of the world’s top three banks, two of the top three U.S. Newsgator Inbox, the Newsgator browser toolbar, and the desktop notifier. Several features in the desktop apps that depended on the proprietary syncing service will also cease to function at the end of August.

2009 89

Humana Demonstrates Good Transparency Through Twitter and Techrigy Mines IT

Portals and KM

We are a large organization made up of individual departments with separate customers/demographics, individual social media needs, and budgets. A recent post on their blog, Twitter lead generation workflow with SM2 Alerts , discussed how Techrigy, itself, uses use Twitter in conjunction with SM2’s Alerts function to generate interest, book demos and communicate with people in the social media marketing community. Here is another sales example like Central Desktop

2009 100

News Updates (July 29, 2009)

Michael Sampson - Currents

Phil proposes the "information - communication - collaboration" workflow analysis approach for determining which tools to use to support virtual teams. " These tools were developed to solve a different problem: Web presentation and desktop sharing. Government 2.0. Embracing Web 2.0

2009 116

Instant Communities: List of companies that provide Web Collaboration Suites or Platforms

John Tropea - Delicious Community

Our applications range from corporate in-house collaboration to global user created networks. &# Central Desktop “Central Desktop provides simple project collaboration tools for business teams. I have been using Central Desktop for a few weeks and love it.

2008 58

News Updates (November 2-6, 2009)

Michael Sampson - Currents

Existing hosting customers will see Microsoft refund the difference to them. Microsoft claimed it is making the move as a result of rapid customer adoption, global scale and improved efficiencies from new software (such as Exchange Server 2010), but it's more likely the company is simply making sure it remains competitive with Google and IBM's offerings. Long catch-up post today, with news from last week while I was busy in Singapore. Microsoft BPOS Price Reduction.

2009 122

Oracle Beehive 1.5: Still A Work-In-Progress

Collaborative Thinking

Team workspaces, web / video conferencing, and integration with desktop productivity tools (including Windows Explorer) were the among the list of improvements cited in the press release. Team Collaboration (document library, wiki, team calendar, micro-blogging, search, RSS, workflow, etc). The lack of clear and concise information on how WebCenter participates in a Beehive solution is mystifying and should be a customer concern.

2009 100

Collaborative Thinking: Social Presence: Time To Push The Reset Button

Collaborative Thinking

Some tools would let you customize your status message. People often talk about the killer app for presence which brings up presence-enabled applications and presence-enabled workflow (presence of a role entity vs. presence of a person). Although most people used NetMeeting as a remote desktop solution the ILS (later integrated into Windows Server 2000 as a service - for free) provided a COM API and there was an ASP Intranet application to show who was logged in.

Collaborative Thinking: Tagging Beyond Content: Applications & People

Collaborative Thinking

workspaces) or task management and workflow products to direct actions on certain work items. Similar tag functions could be added as client-side plug-ins to traditional desktop applications. a tag cloud could categorize call types in a call center so operators could get a sense of “customer service hot topics” or whether inbound calls were related to a marketing campaign. A product defect report in a customer service transaction could be tagged as “Recall_Issue”.

2006 116

Collaborative Thinking: Lotusphere 2008: Opening Session

Collaborative Thinking

SAP news: "Atlantic" first joint software product between the two - access SAP information from Lotus desktop. Workflow. take search results and drag onto a form to populate fields); customized forms, web based designer; dashboard framework makes it easier to build dashboard applications; Jeff Schick Quickr and Connections discussion; Quickr 8.1

2008 100

Ten leading platforms for creating online communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

LDAP Live ID openid Lightweight Service Models Mashups Enterprise Mashups Situational Software Network Effects Open APIs Products Rich Internet Applications (RIA) Ajax SaaS SOA Business Process Management Global SOA Governance Orchestration Web-Oriented Architecture (WOA) WS-* Social Computing Social Software Community Customer Community Grassroots Community Social Media Social Networking Tolerance Continuum Web 2.0 Creating online communities of customers and workers has been one of the.

Putting Your Toys Away « Thoughts on Collaborative Planning

John Tropea - Delicious Collaboration

Desktop computer A is cut off from desktop computer B because a virus might propogate along that path. The project team including the members from customer’s side is granted full access, others have no access.

2006 36

LongJump: Database in the Cloud

John Tropea - Delicious Community

The provided tools let you easily add users, change their access and sharing permissions, define new data models, import data, add or change fields, perform mass update and delete functions, add data policies or workflows, and create custom reports.

Cloud 37

Social Software, Community, and Organization: Where Practice Meets Process « Skilful Minds

John Tropea - Delicious Collaboration

I would add, that goes for internal engagement with employee communities as well as external communities engaging customers or the public.

The AppGap» YoolinkPro Provides a Useful Combination of Social Media Features Designed for Enterprise Adoption - Web apps for work; reviews + commentary; Work 2.0, Web 2.0, Enterprise 2.0

John Tropea - Delicious Social Network KM

Let us know about your experiences with it HTML-Tags: Additional comments powered by BackType Custom Search Online Database Reviews Be sure to catch Bill Ives ongoing review series in which he looks at online, sharable database apps.

Why Businesses (Don't) Collaborate: Meeting Management, Group Input and Wiki Usage Survey Results

John Tropea - Delicious Collaboration

201 views Task Modeler Workflow Tips and Techniques 222 views Task Modeler Workflow Tips and Techniques 381 views Make Your Website Social Media Ready 1429 views Improved Content Quality Through Effective. 411 views Make Your Website Social Media Ready 1432 views Task Modeler Workflow Tips and Techniques 385 views Task Modeler Workflow Tips and Techniques 225 views Using Journalistic Principles to Improve U. PR and customer service mix.

Wiki 28

Implementing the Cisco Collaboration Framework

John Tropea - Delicious Collaboration

Positioning, Customer Advocacy, Engineering, Global Supply Chain Management, Human. stored” within employees, partners, customers, and even the broader public (which might. tools, including blogs, virtual workspaces, wikis, desktop video, telepresence conferences, web. and expertise is shared among employees, customers and partners. employees, customers, and partners in entirely. desktop sharing, video sharing, wikis, blogs, and.

How to Hit the Enterprise 2.0 Bullseye

John Tropea - Delicious Social Network KM

″ — ERP, CRM, SCM, procurement, and all the other applications that standardize data and workflows – are exactly such technologies, and they became widely available starting in the mid 1990s. If I were in charge of a retailer, for example, I’d want an ERP-ish system that my customer service reps used to take orders from customers, then send them to the warehouse for fulfillment and also to accounts payable.

2007 33

The ties that find

John Tropea - Delicious Social Network KM

″ — ERP, CRM, SCM, procurement, and all the other applications that standardize data and workflows – are exactly such technologies, and they became widely available starting in the mid 1990s. If I were in charge of a retailer, for example, I’d want an ERP-ish system that my customer service reps used to take orders from customers, then send them to the warehouse for fulfillment and also to accounts payable.

2007 28