RightNow Introduces RightNow CX, the Customer Experience Suite
Portals and KM
OCTOBER 28, 2009
Yesterday at its User Summit , Greg Gianforte CEO, introduced RightNow CX , a customer experience suite designed to increase customer engagement. RightNow CX addresses three primary customer engagement points—the Web Experience, the Social Experience, and the Contact Center Experience— to enable a seamless experience, regardless of the number or type of interactions initiated.