The Customer Community

Online Community Strategy

On one hand, these programs have yielded moments of customer connection, advocacy and insight. Companies now realize they have been renting their customer communities on social platforms. . Developing Customer communities. Image © Leigh Prather.

2017 58

The Customer Community

Online Community Strategy

On one hand, these programs have yielded moments of customer connection, advocacy and insight. Companies now realize they have been renting their customer communities on social platforms. . Developing Customer communities. Image © Leigh Prather.

2017 46

Customize Enterprise Wikis In SP2010

Collaborative Thinking

New site template for SharePoint Server build on publishing infrastructure - enhanced with categories, social tags and notes, page templates (content types and page layouts), ratings (web analytics) and customizations (master pages, CSS). Wiki is an open publishing model - hmm, not sure I agree - it is an open collaboration space more than publishing - more community than publishing. Sitting in Customizing Enterprise Wikis in SP2010 #spc09.

Wiki 133

Introducing Network Thinking: A Mobile Approach to Customer Communities

Online Community Strategy

Customer Communities Don’t Have To Be Complicated. We also know that customers connected to a company’s “network of relationships” are more valuable. One of the best ways to create a customer network is to develop online communities.

2016 73

MeasuredUp Enables Company to Customer Conversations

Portals and KM

So he designed a platform where consumers could share their experiences, vent or praise as appropriate and, ultimately, effect change. While it is a customer-service driven social networking site, it also helps companies make things right when consumers feel wronged.

Custom 130

HealthCare.gov: A Model Facebook Page

Influence

The new HealthCare.gov Facebook Page borrows design and functional cues from its well-received web site, and, in most respects, represents an exemplary case study of a Facebook Page done right. The last four are custom and required moderate customization.

Model 78

Walking around it to find a problem’s shape

Learning Alliances

Experimentation is now a standard business process for market exploration and customer discovery. business models Coaching Event design Technology technology_stewardship

2013 151

Openness or How Do You Design for the Loss of Control? | Blog | design mind

John Tropea - Delicious Social Network KM

business / technology / design Magazine Articles Video Audio Blogs Events Subscribe frog design | about | contact | privacy policy | terms of use Elektroniker Tim Leberecht Digital lifestyle at the intersection of attention, beauty, productivity, and the social web. Openness or How Do You Design for the Loss of Control? conference: “Design for the loss of control.” If you design ways out of the system, they might as well serve as ways into the system.

Twelve best practices for online customer communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

trends in business this year has been the advent of the Web-based customer community, where groups of like-minded individuals focus around a brand or a set of product and services come together and interact online. Best Practices for Online Customer Communities 1.

Using social software to reinvent the customer relationship | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

Application , Productivity , Web 2.0 , Product Marketing , Customer Relationship Management (CRM) The elimination of decades of inadequate communication channels will suddenly unleash a tide of many opportunities, as well as challenges, for most organizations.

Clearstep Business Community : Community Engagement Models

John Tropea - Delicious Community

Remember Me Search Clearstep > Online Communities > Build > Documents Clearspace Online Communities Internal Collaboration Up to Documents in Build Currently Being Moderated Community Engagement Models VERSION 1 Created on: Jul 9, 2008 10:23 PM by Barry Tallis - Last Modified: Jul 9, 2008 10:24 PMby Barry Tallis In “Groundswell”, Charline Li and Josh Bernoff, from Forrester, identify 5 different type of community engagement models.

Model 28

A vision with legs – that grows

Learning Alliances

The digital futures group is exploring “supported shopping” where sales staff help you with your smart phone—making it do stuff that customers want to do done or are going to do eventually anyway. (“The Share: business models Technology

2011 158

Green Chameleon » From Data, with Love

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about From Data, with Love That most hallowed of mental models and glib explanations, the Data-Information-Knowledge-Wisdom hierarchy has taken a bit of a beating this week. Like customer behaviours. (2)

2010 189

Purpose Will Power Future Online Communities

Online Community Strategy

Our community experiences today are largely designed around the limitations of the platform we choose to grow our communities on. What might happen if the community and collaborative experiences we designed supported the discovery, refinement and actualization of a person’s purpose?

Purpose Will Power Future Online Communities

Online Community Strategy

Our community experiences today are largely designed around the limitations of the platform we choose to grow our communities on. What might happen if the community and collaborative experiences we designed supported the discovery, refinement and actualization of a person’s purpose?

Monetizing: Virtual Goods venture capital 2009

Laurel Papworth- Social Network Strategy

The platform is based on an innovative engagement-marketing model in which users earn points or virtual currencies by participating in unique advertising offers that are specially engineered for targeting, relevancy and maximum conversions. business models virtual goods

2009 202

Core Principles for the New Economy: Human Agency & Enlightened Self-Interest « emergent by design

John Tropea - Delicious Collaboration

emergent by design. My interpretation of this phrase is that we still retain our individual expression, we still build our own “brands” and communities, we still create our own customized versions of products and services. Whether p2p is coopted into a corporate capitalist framework or becomes a separate model of self-organized production in its own right, depends on who has the most leverage from owning the means of production and being able to walk away from the bargaining table.

2012 51

Ken Carroll » Blog Archive » Skype, social networks and language learning

Ken Carroll

About Ken Carroll « Linear and non-linear learning Designing conversations » Skype, social networks and language learning There’s lots of start-ups in the language learning space, mostly variations on the social networking and Skype models.

Skype 187

Social Networks And Group Formation - Boxes and Arrows: The design behind the design

John Tropea - Delicious Social Network

He helps clients leverage digital technologies to develop meaningful and value driven customer and employee relationships.Most recently, Shiv founded and led the Enterprise Solutions practice at Avenue A | Razorfish.

2007 41

Tapping the Network to Facilitate Innovation « emergent by design

John Tropea - Delicious Social Network

Skip to content emergent by design Home support who’s the architect? The problem is, humans weren’t designed for mechanization. We were designed to create. The Beginnings of a Competency-Model Foundation Social Network Analysis Case Studies (Valdis Krebs) What makes an effective knowledge worker? i think that as new economic models are put into place that support social production, this idea will take off at a larger societal level.

IBM SJ 46-4 | A model for CIO-led innovation

John Tropea - Delicious Collaboration

This new model of innovation has become an important component of the IBM product and service strategy, as it has generated new solutions that have met quick market success. In this paper we describe this model of innovation and illustrate our experience in four case studies. In the next section we describe the new model for innovation and its evolutionary characteristics. style of user participation to our business model and culture.

2007 28

Purpose Will Power Future Online Communities

Online Community Strategy

Our community experiences today are largely designed around the limitations of the platform we choose to grow our communities on. What might happen if the community and collaborative experiences we designed supported the discovery, refinement and actualization of a person’s purpose?

An Idea Worth Spreading: The Future is Networks « emergent by design

John Tropea - Delicious Network

emergent by design Home who’s the architect? It seems like the wealth of the entire nation is being funneled right to a couple thousand fortunate people, and all of us are still working pretty damn hard to make ends meet, yet ultimately supporting that model. It doesn’t have to be professionally designed, it can be a simple free blog, but you need to have a place where you show off your work, whatever your work may be.

2010 44

The Value of Community Ecosystems

Online Community Strategy

In 1999 I took a job with TechRepublic.com as “UX Program Manager” and spent 9 months helping design, build, launch and grow what would become one of the largest online communities of global IT Professionals. A design for threaded discussions went from whiteboard to production over a weekend.

2019 46

Collaborative Thinking: Socializing At Work - No Longer A Waste Of Time

Collaborative Thinking

Investments in human capital rise only when the risk to the core business model is self-evident (e.g., Social interaction has an immense (yet subtle) influence on how well an organization catalyzes relationships, leverages professional associations, and cultivates a sense of community among employees, customers, partners, and suppliers. customer relationship management, enterprise resource management, human resource management, financial, etc.).

2008 100

Collaborative Thinking: LiquidTalk - Filling In The Daily Gaps

Collaborative Thinking

Spy » January 31, 2008 LiquidTalk - Filling In The Daily Gaps Intriguing idea but not sure theres a long-term business model here - technically, the barrier to entry seems small (re: IBM, Microsoft, Oracle or some other best of breed vendor). Connections Categories Attention Management AugmentedReality blogging Books BurtonGroupCatalyst07 BurtonGroupCatalyst08 Business_IT_Alignment CiscoCollab Collaboration Commentary Communication design digital+life e-Mail Enterprise 2.0

2008 100

Developing Communities for Collaborative Innovation: Recap of CMX Online Workshop

Online Community Strategy

Collaborative Innovation Communities – where companies and customers collaborate on ideas for new products and services – can be one of the most valuable ways to invest in community engagement.

2018 62

AI Use Cases For Communities & Networks

Online Community Strategy

” Algorithms are complex sets of bounded instructions, and they aren’t (typically) designed to learn from their environment and evolve. The study also found that 35 percent of respondents use AI for interaction with customers (a.k.a. Identifying customer behavior trends.

2018 51

Accelerating the Business Digitization Processes - McKinsey

Portals and KM

The growth of efficient online businesses has raised the expectations of customers for service and product quality. They go on to add that, “To meet these high customer expectations, companies must accelerate the digitization of their business processes.

Beyond Ideas: Building Open Innovation Communities

Online Community Strategy

The bad news is that most companies fail because they lack the vision and commitment to see beyond the initial tactic of soliciting customer ideas. The Social Suggestion Box – Launch an open space for customers to give feedback or make suggestions.

2016 63

‘Communities’ and ‘Networks’: A Conceptual and Linguistic 2.0 Mess | Sonnez en cas d'absence

Delicious/choconancy/community

is, besides embodying new relationships between brands and customers, raising awareness among top managers about the potentials of collaborative work. de concepts et de vocabulaire A Small Attempt to Model Organizational Evolution EtoB: will enterprise 2.0

2010 51

Beyond Ideas: Building Open Innovation Communities

Online Community Strategy

Open Innovation Communities – where companies and customers collaborate on ideas for new products and services – can be one of the most valuable ways to invest in community engagement. Customer Lab: Autodesk’s Pier 9 , Firstbuild’s Microfactory.

2016 59

Develop Your Networked Business Pilot in Less Than an Hour: Worksheet

Online Community Strategy

When I facilitate this exercise at workshops and events it is designed to take 45 minutes. This could be a new line of business enabled by digital technologies, replacing your current distribution channel with one that is based on customers or online. .

2016 62

Security, identity, voice, opportunity and agency on the distributed web

Jenny Connected

By contrast, structure is those factors of influence (such as social class, religion, gender, ethnicity, ability, customs, etc.) The Three Dimensions of Inclusive Design. The three dimensions of the framework are: Recognize, respect, and design for human uniqueness and variability.

2018 187

Beyond Ideas: Building Open Innovation Communities

Online Community Strategy

Open Innovation Communities – where companies and customers collaborate on ideas for new products and services – can be one of the most valuable ways to invest in community engagement. Customer Lab: Autodesk’s Pier 9 , Firstbuild’s Microfactory.

2016 46

Radical Connectedness and the Evolution of Business

Alchemy of Change

Ford used the humming, machine-like efficiency of this hub and spokes model to minimize the threat of interruption to his manufacturing processes and turn this self reliance into the pinnacle of operating efficiency for its time. They also include value creation with customers.

2011 275

Develop Your Networked Business Pilot in Less Than an Hour: Worksheet

Online Community Strategy

When I facilitate this exercise at workshops and events it is designed to take 45 minutes. This could be a new line of business enabled by digital technologies, replacing your current distribution channel with one that is based on customers or online. .

2016 46

What’s your favourite flavour of KM?

Chris Collison

This is why a well-planned peer assist will include sufficient diversity to avoid group-think, and why the design of communities of practice should thoroughly explore their purpose before they start recruiting members. I’m a big fan of organizational network analysis.

2013 66

Business Value: Is there something missing from the business analysts' toolkit?

Governance in a Networked World

In the presentation I offered a simple business value model that I had come across more than a decade ago with the America Productivity and Quality Centre (APQC), which showed three dimensions of business value being efficiency, core capability and customer intimacy, being on average, of equal importance across the breadth of the business landscape. This is the title of the talk I gave last week at the Business Analyst World conference in Sydney.

Clustered Networks Spread Behavior Change Faster | Wired Science | Wired.com

John Tropea - Delicious Social Network

The research has important implications for people designing online communities intended to change or maintain a behavior, like weight watchers or online health communities, Centola said. Wired Home Subscribe Sections Cars 2.0

Sightedness: The Lesson

Michael Sampson - Currents

When looking at a current work process, business model or other situation, your training and background have a large impact on what you can see, what you can notice, and what you can pay attention to.

2018 136

What’s in a Role? Another relic of the industrial age?

Governance in a Networked World

The problem is that this model was designed for an age when the majority of staff were engaged in repetitive industrial style work. The end customer was typically several degrees of separation away from the majority of the workforce. They deal with end customers.

2013 130

Bioteams: Learning from Nature to improve Project Management

The Bumble Bee

Meanwhile, having modern technology devices is useless if mental and business models are still based on old-fashioned concepts. Human subsistence could be at serious risk if development vision is not changed radically, along with design, products' life cycles and material's sources.

2012 208