How To Add Custom URL to Google Plus G+

Laurel Papworth- Social Network Strategy

How to get a custom URL for Google Plus. Anywho, How to add a Google Plus custom URL. I am on my PROFILE menu (right errr left hand side), and the “Your profile is preapproved for the custom URL: google.com/+LaurelPapworth” pops up. Custom URLs for Google Plus.

Custom 106

Netflix Explodes Its Customer Goodwill

Alchemy of Change

A few months ago, pioneering movie rental company, Netflix announced some new price changes that really ticked off its customers. Customers howled. Customers weren’t the only folks disappointed in the company.

Trending Sources

The Customer Community

Online Community Strategy

On one hand, these programs have yielded moments of customer connection, advocacy and insight. Companies now realize they have been renting their customer communities on social platforms. . Developing Customer communities. Image © Leigh Prather.

2017 32

Citizens or customers?

Chris Corrigan

In essence, the New Public Management seeks to (a) isolate public services, so that (b) each can be run by an individual manager, who is (c) held accountable for quantitate measures of performance, while (d) treating the recipient of these services as “customers.”

2016 20

Laws to Stop Customers and Voters from Doing #SocialMedia Activism Campaigns #TPP

Laurel Papworth- Social Network Strategy

Amendment to Consumer and Competition Act to stop Customer Anti Social Media Campaigns. Losing our communication rights.

Introducing Network Thinking: A Mobile Approach to Customer Communities

Online Community Strategy

Customer Communities Don’t Have To Be Complicated. We also know that customers connected to a company’s “network of relationships” are more valuable. One of the best ways to create a customer network is to develop online communities.

2016 32

Study: Answering Complaints in Online Forums Boosts Consumer Advocacy More Than Any Other Customer Service Channel

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Research

2016 42

Instant Customer Data Analysis using Excel: worked example

The Bumble Bee

One of the most useful aspects of Microsoft Excel is its ability to quickly slice and dice customer data from live systems to identify important trends and behaviors which can inform strategy. Are a disproportionate amount of high-balance customers closing their accounts in the last 3 months.

2012 39

What American Idol Teaches Us About Customer Engagement

Alchemy of Change

As customers, we know instantly when organizations get this mix is wrong. So yes, build a culture that values authenticity from day-one, but then concentrate like crazy on execution – know how to fulfill your customer promise.

Getting Lessons Learned Right! Part 1: Customers.

Chris Collison

As we piece this puzzle together, one of the most important principles to bear in mind is that of knowing your customer. Just who is customer for the learning? One clear customer is the team who are conducting the review. The customer was clear – it was the next team.

2013 20

Customer Feedback: Breaking Down the Silos in Your Organization. Part 1 of a 3-Part Series

Ant's Eyeview Blog

The answer…broken customer feedback and busted support channels. In Part 1, let’s spend time on how to connect the customer feedback silos in a way that’s meaningful to your organization and your customers. Part 1: Connecting Customer Feedback.

Great Products Don’t Need Customer Service – “La Bicha”

Elsua

This time around something really interesting happened though that I wasn’t expecting, but that it had plenty to do with Social Business and Customer Service. And I would be trying to do my utmost to engage with those clients to learn how I could improve the overall customer experience.

2012 28

How NOT to do Customer Service on Twitter Crucial Paradigm

Laurel Papworth- Social Network Strategy

I think you’d have to be really really clear that you are justified in sacking a customer for a Twitter comment before you asked them to move on. How NOT to do Customer Service on Twitter Crucial Paradigm is a post from: Laurel Papworth- Social Network Strategy.

Forrester on Web Content Management for Online Customer Experience

Portals and KM

I received a review copy of the Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011 by Stephen Powers and am just getting around to looking at it. Yet now, the WCM market is growing based on customer experience management (CXM) needs, including multichannel delivery, content targeting, analytics, and integration with other CXM technologies.” Delivery solutions bring interactive experiences to customers.

Forrester Groundswell 2011 Awards: AT&T – Proving the ROI of Social Media for Customer Service

Ant's Eyeview Blog

Learn what AT&T did to quantify the impact of leveraging social media for customer service. Background: In the summer of 2009, the customer service team at AT&T made the decision to address negative sentiment and unresolved customer service issues on the social web.

2011 14

Private Online Communities and Voice of the Customer

John Tropea - Delicious Community

Engage and listen to your customers. What we do Since 1999, we have created and managed more than 300 online customer communities to help our clients deeply engage with, and listen to, customers in ways that deliver extraordinary insights, generating phenomenal business results. Learn more Who we are Our Team An expert team of dedicated and passionate professionals ready to help you connect with the voice of the customer.

The Quantified Value of Great Customer Experience

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Research

2014 13

Amazon.com’s Community Team Must Defend the Integrity of Customer Reviews

Managing Communities

They have great prices and selection and wonderful customer service that has yet to let me down and I’ve been a customer for almost 10 years. I love Amazon.com. I regularly recommend people buy products there. In some cases, they are the first and only place I go to buy something. That’s the built [.]. Managing the Community

2011 29

Customer service : avoid being the victim of you social media success - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Customer Relationship & Marketing. You are here: Home / Customer Relationship & Marketing / Customer service : avoid being the victim of you social media success. Customer service : avoid being the victim of you social media success. Engage with customers.

2013 23

When the Community Is as Valuable to Your Customers as the Product

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Thinking

2015 18

The Tribulations of Customer Service with Opera

Elsua

How about if we take a look at the state of one of the most powerful use cases and success stories behind social networking and social media out there, Customer Service , and see whether we have got another winner or not… Hummm … not really.

The Customer is not always right you know!

The Bumble Bee

I think this was Jamies first experience of "customer prototyping" which I don't think he warmed to (he is more a "get it right first time stupid") kind of guy. So perhaps some lessons here for both of us in how to work effectively when the customer and the supplier are in the same family!

B2B Companies: How Can You Connect Your Top Customers in Your Online Community?

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Community Cultivation

2013 22

Community and Customer Success Make a Good Mix

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Thinking

RSS 11

State of Customer Data Integration in 2012

Portals and KM

In February 2012, Scribe Software surveyed 300 business leaders and channel partners to uncover opportunities and challenges associated with customer data integration. “ The State of Customer Data Integration in 2012” report contains input from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.

Rethinking Marketing - Harvard Business Review

John Tropea - Delicious Community

Rust , Christine Moorman , and Gaurav Bhalla Because companies can now interact directly with customers, they must radically reorganize to put cultivating relationships ahead of building brands. That means making products and brands subservient to long-term customer relationships.

Only a Small Percentage of Your Customers Care Enough to Offer Feedback and You Should Listen

Managing Communities

photo credit: lisahumes There are some who believe that the feedback that is offered on online communities, about their product, isn’t worth their attention because it’s only a small percentage of their customer base that may or may not be reflective of a larger majority.

Making Better Use of Customer Intelligence

Portals and KM

First, they found that customer knowledge is an elusive commodity. As a result, decisions can be based on an incomplete view of the customer. For example, the data can raise questions to ask customers. The customers can bring up issues to validate with data. I have seen this first hand in research on internal employee capabilities and interests and I am sure it will work with customers

Customer Feedback: How to Value It in Your Organization, Part 2 of a 3-Part Series

Ant's Eyeview Blog

“Well, that is just customer feedback and this [insert business policy] makes us [insert revenue number].”. leader in your organization, you’ve worked hard to use customer feedback to break down barriers within your organization, as described in part 1 of this series. But, it is inevitable that you either have heard or will face a customer vs. shareholder debate when it comes to reporting out on customer feedback and the root causes driving it.

Bazaarblog | Ideas to help customers build your business

Delicious/choconancy/online_community

This blog often has posts about online customer communities for those looking for commercially oriented community tips and ideas. Tags: customer_communities online_facilitation online_community

Lotusphere 2012 Notes: Customer Conversation – Russell’s Convenience

Portals and KM

These notes cover my individual interview, Customer Conversation – Russell’s Convenience with Raymond Huff, Russell’s Convenience.  They are also using it to better handle customer feedback and minimize the impact of complaints. They have always been very responsive to customers but now they have an additional channel to handle this and share experiences across stores to avoid repeating any issues of concern. This is another in a series of my notes on Lotusphere 2012.

Amazon Uses Purchase History to Seed Customer Questions and Answers

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Promoting Your Community

RSS 5

#Movistar – Who Owns Your Customers Problems?

Elsua

What a difference owning your customer’s problem makes! . Yes, I know, I am one of the 22 million customers Movistar has, but it is of no excuse really to make a single customer wait for nearly 2.5 Why can’t companies that claim to be customer centric get this?

Moxie Spaces Enhances Customer Engagement

Portals and KM

Spaces converges customer communications with employee collaboration into a single offering that I think is a great idea. We began with a discussion of enhancements to their customer support capabilities. It is very customer centric.

Relationships next opportunity for Online Banking

Ant's Eyeview Blog

Wells Fargo has a heritage of positive customer relationships in their stores (retail bank offices). Kimarie Matthews, VP of Customer Advocacy and Loyalty at Wells Fargo Internet Services Group, shares her view of the Ant’s Eye View and bringing the Wells Fargo store legacy online.

The Cisco Social Media Listening Journey

Ant's Eyeview Blog

AEV Blog Listening Customer Experience Social Media social media engagement social media listening social media monitoring

#Movistar – The Cost of Lying to Your Customers

Elsua

I am writing officially on purpose, because after 61 days I am still waiting for Movistar (That Queen Between that always wants to get paid , but fails to deliver on customer service big time!) I am just A customer.

The problem with customer driven reviews

Community Guy

How is a customer supposed to use these two reviews to make a purchase decision? How are you thinking about making reviews more useful to your customers? This would be hilarious if it wasn’t so sad. Click to zoom in

Dell – a leader in Social Media Innovation

Ant's Eyeview Blog

Dell has always been an innovator in customer relationships and social media dating back to their core business model “be direct”. Now under the skillful leadership of Manish, Dell continues to build on early roots of social media leadership and customer engagement.

Influencer Programs: How to Engage Smart People Outside Your Organization

Ant's Eyeview Blog

Tags: AEV Blog Fans & Influencers community customer advocacy influencer MVP program Sean O'Driscoll