From Intranets to DEX in 2018

Michael Sampson - Currents

The team at Step Two have re-branded their annual Intranets conference to the Digital Employee Experience conference , or DEX. I have attended Intranets three times. To accelerate progress, this conference brings together intranet teams, digital teams, internal comms, IT and HR.

2017 116

Green Chameleon » Getting Started on Your Intranet

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Getting Started on Your Intranet I am increasingly of the opinion that no knowledge management effort can avoid the intranet. Intranets have always been messy work.

Socialtext Helps Companies Find the People Inside - The Static to Social Intranet

Michael Sampson - Currents

The key focus is on making the intranet more "social": " First generation intranets and portal technologies have aggregated enterprise systems and enabled self?service And since content requires IT's help to update, intranets quickly become stale and outdated. Socialtext also empowers IT with the tools it needs to extend and manage the platform, providing their company with an intranet that maximizes business value. ". Enterprise Collaboration Intranets

Masterclass: The cultures of collaboration - Inside Knowledge

John Tropea - Delicious Community

As we move between each of these different types of working together, how do our traditional notions of collaboration and collaborative culture vary? Understanding your collaboration culture What is your organisations collaboration culture? How is your collaboration culture?

Enterprise 2.0 Report: Intranet Collaboration Features and Social Networking

John Tropea - Delicious Social Network KM

Social Software on Intranets A Report From the Front Lines of Enterprise Community, Collaboration, and Social Networking Projects 168 pages, PDF format Download Report (from eSellerate) $298 for a single report, $598 for the report and a site license to make copies within your organization and place on your own intranet. (No Corporate culture: friend or foe? Social tools thrive in a culture of openness E2.0 Cultural change is evolutionary.

Masterclass: The cultures of collaboration - Inside Knowledge

John Tropea - Delicious Community

As we move between each of these different types of working together, how do our traditional notions of collaboration and collaborative culture vary? Understanding your collaboration culture What is your organisations collaboration culture? How is your collaboration culture?

Above and Beyond KM » Blog Archive » E2.0 Community Roles and Adoption Planning

John Tropea - Delicious Community

Community Roles and Adoption Planning Here are my notes from the second session of the Enterprise 2.o The role of KM is really to assist and train rather than to control Luis says that communites are free-form and emergent.

Roles 39

A sense of community: The role of CoPs in knowledge management - Inside Knowledge

John Tropea - Delicious Community

Or, in Fontaines terms, following a top down model, when communities are created, funded and roles assigned from the outset. exact any/all The original knowledge-management publication denotes premium content | Feb 24 2009 E-mail: Password: Forget your password?

2007 36

Bring Back the Corporate Knowledge Managers - as Collaboration Connectors

Michael Sampson - Currents

Writing for the Harvard Business Review blog network, Tammy Erickson talks about the role of organizational hubs to encourage and enhance collaboration. In my own work - for example, see slides 52-61 in my Congres Intranet 2012 slide deck - I talk about raising the ceiling of value so you can get a broader perspective on the opportunities for collaboration. Collaboration Culture

2012 149

Ephraim on Collaboration: "Collaboration 1.0 at the Heart of Enterprise 2.0 Success"

Michael Sampson - Currents

with “collaboration” when pitching social intranets and the like to executives. In his blog post, Ephraim: - Says that structure (processes, roles, expectations) are important to collaboration - a "lack of organization" won't cut it. Lists 6 "foundations of effective collaboration" - about shared goals, collaborative processes, and cultural requirements. Implementing a social intranet will be an uphill battle. Collaboration Collaboration Culture Enterprise 2.0

2011 138

How to Save the World

How to Save the World

Thetwo slides above (from my presentation next week at KMWorld & Intranets in San Jose) show where Im coming from on this. But some of the later sessionsare focused on the changing role of educators, which ties in to theseven initiatives above. Other Technologies Understanding Our Culture and Ourselves · Writing Better. Our Culture.

2008 35

Notes on CUST119 Prudential: Thinking about Social Business Adoption? Don't Forget Enterprise Social Governance

Michael Sampson - Currents

The lawyers drafted a new intranet policy. Universal risk mitigators - training and policy links, reporting and proper actions, business level SOPs, roles and responsibilities (eg., Strategy (business and Technology strategy), Policy & Standards, Governance and Support, Ongoing Monitoring and Controls (metrics, reporting communications, education, control roles, etc.). The local governance roles very clearly states the number of FTEs for the different roles. -

2013 132

10 options for implementing a KM strategy

Chris Collison

But it was KM Community of practice – around 200 enthusiasts who recognised the value that it brought to their day-to-day roles – this was the group who helped KM to be more sustainable.

Thoughts on Training

Michael Sampson - Currents

In his comments on the second edition of User Adoption Strategies, my editor commented on the low level of effectiveness attributed by survey respondents to the three "training" strategies - classroom, web-based, and pages on the Intranet. Mike proposes a new mindset of "development," and a greater role for coaching and mentoring, among other strategies, within his focus of leadership development. Training focuses on the role – Development focuses on the person.

2012 114

Internal and external community managers are not the same

John Tropea - Delicious Community

Intranets and digital workplace. Internal and external community managers don’t have the same role. Experience shows that both don’t necessarily have the same role. Intranets and digital workplace. culture. intranet.

2013 71

Notes on "Success Factors for Implementing MOSS 2007 as a Large Scale ECM" (Helen Rayner, Telecom NZ)

Michael Sampson - Currents

Helen said the current intranet has 13,000 pages. The new intranet is in place -- the infrastructure is in place. There are three business groups up on the intranet today -- Information Management, Wholesale, and Chorus. why 4: corporate culture is about "one Telecom" now. clear roles and responsibilities, clear content ownership (everyone is responsible for their own information). - (4) the vision.

MOSS 89

Adaptation: The Key to Become a Socially Integrated Enterprise

Elsua

Over the course of the last few months, specially, since I moved into this new job role as Lead Social Business Enabler, I have come to realise, big time, that adoption is hard, specially, if you move beyond the initial first waves of early adopters and you get a deep touch with reality.

2013 239

Key Differences Between Social and Collaborative Networks

John Tropea - Delicious Social Network

Enterprise Wiki General governance government information management innovation intranet KM Knowledge Management Links managing wiki growth patterns podcast Presentation sharing sharing knowledge Social Media Social Software students Teaching technology trends user generated content video Web2.0

Implementing Wikis in the Age of Enterprise 2.0 at Océ

Portals and KM

As I mentioned before, I really like this dual role. Samuel said that part of his role is looking for opportunities for taking Web 2.0 Océ has a traditional corporate intranet and Samuel is on the steering committee. The committee agreed that about 80-90% of the content of their intranet should be on the wiki or other platforms than the intranet. Because of the Océ culture Samuel wants formal approval first and commitment from the R&D board.

The challenge of networking civil society

Social Reporter

The first event was an invite to chat informally to a new team in the government department of Communities and Local Government about the role of social reporting in helping sharing. Summary: local activists and volunteers need to share their achievements and experience in hard times.

Managing communities of practice in organizations

Joitske Hulsebosch

Intranet only supports formal, static information (eg. Police culture; policemen are selected for their self-conceit, but don't often show their weaknesses and thus do not consult others very often. I think in this case of the Amsterdam Police Force, the CoPs work within the setting of a general organizational culture which is not favourable to the kind of knowledge sharing within CoPs.

2006 100

The Case for Corporate Social Networking

John Tropea - Delicious Social Network KM

Static intranet which is a series of HTML pages, in which information is centralized and which do not focus on feedback, commenting or sharing also seem outdated to them. Having a social intranet where employees can share and engage with others goes a long way to build employee engagement.

Green Chameleon » People Process Technology

Green Chameleon

That’s why I especially liked one of the Intranet Innovation Award winning cases this year, from a company called Transfield Services in Australia.

People 130

Notes on "Apply Strategy and Governance to Social Computing Initiatives" (NewsGator)

Michael Sampson - Currents

Although the call was about "social computing", Stacy started talking about intranet and portal governance. People (roles, responsibilities, and accountabilities). 1) A clear connection between intranet/portal/social technology and the business strategy and goals. "we 4) Clear ownership and roles, and accountability. (5) 7) Are we prepared for cultural and organizational change? On the cultural change, the technology makes a difference.

Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Intranets and digital workplace. But it’s becoming more and more obvious that it’s becoming a customer relationship tool what has an important impact on the design of the community management system and the role of the community manager that’s becoming the central point of a service and internal networking system. Here, the community managers knows his job, his role as a connecter and a facilitator, has the right tools to deliver what’s expected.

Ken Carroll » Blog Archive » Networks and learning

Ken Carroll

About Ken Carroll « Culture and TCFL There will be collaboration » Networks and learning Although they come in an infinite variety, all networks are ultimately about nodes and connections with things (like data, for example) passing through them.

Customer service : avoid being the victim of you social media success - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Intranets and digital workplace. So it’s important to make things clears about people’s roles and authority to make the system work is the most fluid possible way. Intranets and digital workplace. culture. intranet. Intranets and digital workplace.

2013 69

Your community manager should be a professional. But in which field ? - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Intranets and digital workplace. If one think that the role of a community manager is to push messages that have been written by others, say “hello, we’re there” in twitter and facebook, chat with the audience as long as the topic is not too sensitive, it’s true that mastering social tools is enough. Intranets and digital workplace. intranet. culture. Digital Workplace and Intranet : the 2013 trends (part #2).

2013 45

Don't tell my mum I'm a community manager, she believes I play piano in a brothel - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Intranets and digital workplace. It will make me more credible” Interesting thoughts on the very nature of professional community managers and their role in a logic that goes beyond fashion. Intranets and digital workplace. culture. intranet. Digital Workplace and Intranet : the 2013 trends (part #2). Intranets and digital workplace. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets.

2013 45

Saba Social Left Out Of IBM Deal

Collaborative Thinking

The combination of IBM and Saba can help businesses save time and money by reusing the same IT infrastructure for learning that is used for their corporate intranet and extranet. In addition, enterprises can capitalize on the many opportunities for informal and formal learning created by the “always on,” collaborative and social networking-focused culture of today’s businesses. Interesting news item - on the one hand, it seems straightforward.

IBM 100

Online Community Expert Interview: Rawn Shaw, IBM

Online Community Report

He has worked in various roles as a software developer, production manager, a journalist and community program manager in his career. In other words, we can get data on how all people in, for example, sales roles globally or even in a specific region, use social software applications.

Social networking in business study « Inside out

John Tropea - Delicious Social Network KM

I think a good way to use this report would be to send it to some of the key influencers within your organisation who you have identified as being key to getting social media tools onto your intranet, and then follow up with a call and meeting to talk about the contents in more detail. BT Intranet strategy New BT social media case study (12/09/08) Intranet 2.0 roles.

Wrap Up of 2nd Annual Community Manager Day: Voices Around the World #CMAD « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

John Tropea - Delicious Community

From Dion Hinchliffe , at ZDNet about the Community Manager’s many roles Get Satisfaction has an interesting infographic on this role.

2011 79

Online Community Expert Interview: Rawn Shah, IBM

Online Community Report

He has worked in various roles as a software developer, production manager, a journalist and community program manager in his career. In other words, we can get data on how all people in, for example, sales roles globally or even in a specific region, use social software applications.

Online Community Expert Interview: Rawn Shah, IBM

Online Community Report

He has worked in various roles as a software developer, production manager, a journalist and community program manager in his career. In other words, we can get data on how all people in, for example, sales roles globally or even in a specific region, use social software applications.

BT Web 2.0 adoption case study « Inside out

John Tropea - Delicious Social Network KM

But what happens when you bring these tools into the constrained, policy-driven, risk-averse world of the corporate intranet where the user population is small, where expressing oneself as an individual and on a personal level can feel threatening, and where management is watching your every move?

Reflections from 2011 – A World Without Email – The Documentary

Elsua

minutes long video clip, with full text transcript and English subtitles as well, to greet all IBMers in the new year in her new role.

Email 260

Collaboration vs sharing

John Tropea - Delicious Collaboration

A big part of the role of KM (or whatever you want to call it) is the development of shared contexts between groups within an organisation because without that shared context you cant transfer anything. Engineers without Fears Sunday, October 14, 2007 Collaboration vs sharing James Robertson talks about collaboration tools as anti-knowledge sharing. If I understand JR correctly, his point is that collaboration tools are great for specific teams.

Share 28

Collaboration tools

John Tropea - Delicious Collaboration

Finally, total organisational collaborativeness is likely to be possible in small organisations, but not in large organisations - unless you mean the generic organisational culture from which collaborative activities may form. I think far too much discussion and attempted practice in this arena is still focused on the information and the tools to make it visible (wikis, dashboards, intranets etc.

About Nancy White | Full Circle Associates

Nancy White

Strategy: Good Advice From Nancy White – here) of my video interview with facilitation expert Nancy White, the focus of our conversation lands around key differences and philosophies behind groups and [.] # Future Of News: The Newsmaster Role As Seen By Gerd Leonhard, George Siemens And Nancy White | 1 RSSBLOG.com on 13 Aug 2009 at 3:21 am [.]

2008 165

More collaboration

John Tropea - Delicious Collaboration

Engineers without Fears Saturday, September 15, 2007 More collaboration James Dellow takes up the conversation about collaboration. James D makes the point that collaboration happens within organisations & that people will use any tools that come to hand. Absolutely agree with this. James goes on to say: This cycle by the way is taking place at an enterprise level, but also at the level of individual workgroups, teams and projects.

Engineers without Fears: collaboration tools: stags

John Tropea - Delicious Collaboration

Geography - Im not going to say too much about this but basically the more dispersed by space, timezone and culture the collaboration participants are, the more you need to make explicit and the less you can rely on workarounds. Similarity - So are these people all from the same organisation (with the same culture & infrastructure)? Similarity goes beyond the question of same organization and goes more to mindset, willingness to adopt new tools, collaborative culture, etc.

The Content Economy: Why a social (professional) online network is a key strategic resource

John Tropea - Delicious Social Network KM

The Content Economy This is a blog about how information technologies can be used to facilitate communication, knowledge exchange and collaboration across time, space and culture. Find Categories My shared items in Google Reader Loading.