Evolution of Chat and Email in the Contact Center Industry

Portals and KM

I pulled out my credit card and proceeded to contact the customer service department. Fenero provides multi - channel services which includes chat and email for our contact centers clients at a reasonable price in the cloud! contact center Customer Service Fenero cloud contact center software chat email multi-channel credit card customer service experienceRecently, I checked my credit card statement to find several unauthorized and unexplained gas charges.

How Teachers can Manage Student Contact on Facebook

Laurel Papworth- Social Network Strategy

Are you concerned about Privacy and Facebook with students and teachers? Looking to see if Social Media Privacy can be managed? In this video I take you through setting up your Facebook Profile so you can manage privacy and student “friendship” with Facebook Lists.

2016 149

Networking for Dummies: 4 Habits Your Contacts Hate

Partnering Resources

Networking for Dummies: 4 Habits Your Contacts Hate. To read the rest of this post, which just went live on Inc.com, click here: Networking for Dummies: 4 Habits Your Contacts Hate. The post Networking for Dummies: 4 Habits Your Contacts Hate appeared first on Partnering Resources. Networking not working? Here are four common sins, and suggestions for mending your ways before another valuable connection is lost.

Social CRM with Google contacts and Rainmaker

Laurel Papworth- Social Network Strategy

Instantly turn Google Contacts into a Social CRM with the following features: Better Contacts – Populate from Social networks. Saved Contacts – Sync with Google Contacts. Rainmaker turns an email address into a full contact record. What is Social CRM?

Are You Neglecting Your Most Critical Contacts?: New Blog Series Launches on Inc

Partnering Resources

Are You Neglecting Your Critical Contacts? The first post, “ Are You Neglecting Your Most Critical Contacts ,” went live on January 8 and, in its first hour, received over three hundred social shares. The post Are You Neglecting Your Most Critical Contacts?: Check out Maya Townsend’s new blog series on Inc magazine’s website. The series focuses on using relationships and networks for individual, team, and organizational success.

2014 100

6footsix: high fives for happiness! | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jan 09 2010 6footsix: high fives for happiness! I got eye contact with each and said “you look like you could use a high five&#.

2010 130

Collaborative Thinking: Its All About Protecting The Member? Or, "How I Was Sold Out For 25 Cents".

Collaborative Thinking

Interesting article from Fortune - on the one hand, it is comforting I suppose to see Microsoft (as well as other sites) concerned about the confidentiality aspects of harvesting contact information and correlating relationships across sites.

2008 130

Active Lurkers – The Hidden Asset in Online Communities

John Tropea - Delicious Community

Active lurkers also include those who will contact the original poster through a different channel, like telephone, email, or perhaps a face to face meeting – in effect continuing the conversation outside of the visible public side of the community, but not outside of the community itself.

How to Save the World

How to Save the World

Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

Togo 35

Influence | Forum One: Internet Strategy, Social Media, User Experience and Web Site Development


Skip to Navigation Careers News Client login About Us Services Our Work Blogs Events Contact Us Home › Blogs › Influence Social Networking and #AIDS2010 Suzanne Rainey in Influence 15 Jul 2010 There’s a flurry of action this week as we await the start of the XVIII International AIDS Conference (#AIDS2010) in Vienna, Austria, next week.

2010 35

Traditional Mobile Workplace vs. Phone and iPad

Michael Sampson - Currents

The new “digital mindset” provides a different way of working, moving through time and space, sharing documents, watching movies, keeping in contact with loved ones, getting briefing papers, and more.

2017 127

Accessing LinkedIn Profile Data in Office 365

Michael Sampson - Currents

At Ignite in late September, Microsoft announced an integration between LinkedIn profile data and Office 365 : After you connect your LinkedIn account to your Microsoft account, you’ll seamlessly discover more insights within the Profile Card in your Inbox, your calendar and contacts lists.

2017 116

Mercury Grove's Web Collaboration Service

Michael Sampson - Currents

Features include an aggregated dashboard, workspaces, lists, calendars, and contacts. Mercury Grove released WebCollaboration , an online collaboration team space. It also includes Activity Stream capabilities. Collaboration Software

2011 116

LinkedIn Maps: art or science?

Making CommunitySense

However, when your personal social network starts to grow into the hundreds of contacts, it becomes very hard to – quite literally – still see the bigger picture. You can zoom in and out, and select individual contacts to see which persons you know they are also connected to.

To conference or to unconference?

Joitske Hulsebosch

You have to make choices with who you really want to make contact. The assumption is that you are a Facebook contact, which is not the same as a close friend really caring about you and showing interest. Do you invest in the right contacts?

2017 130

Your online Business Development System: The CRM Walkie-Talkie

The Bumble Bee

The purpose of the transmitter was to reach new contacts on a one-many basis however the purpose of the walkie-talkie is to engage with your most important contacts on a one-one basis (see the diagram below). Contact Grouping. Contact Activity Recording.

Painting of British Figs

Portals and KM

You can also contact me to see more of them. You Here is a 16" x 20" acrylic painting of figs based on a photo I took in the Wye Valley in the UK. 

2018 130

Planning an update, stay tuned!

Michelle Laurie

If you want to get in touch, contact info remains the same and email still works great: michelle.k.laurie(@)gmail.com. The year has flown by and I have been neglectful in writing, reflecting and sharing online. However, lots of interesting work has taken place, and shamefully I got caught up in the busy frenzy. On the positive, I was spending more time with people face to face and less time on my computer.

2017 100

How the poor adapt to climate change in Kenya and Ethiopia

Net-Map Toolbox

And they highlight the risk of having self-perpetuating discussions in the high offices of powerful local and international elites, with little direct relevance or contact to those men and women who have to deal with the effects of climate change on their farms on a daily basis.

Kenya 152

RIM Released OS 2.0 for PlayBook #playbook #rim #mobility

Michael Sampson - Currents

Social Integration with Calendar and Contacts apps : The built-in calendar harnesses information from social networks and makes it available where and when users need it. Contact cards are also dynamically populated with updated information from Facebook, Twitter, and LinkedIn to create a consolidated view of contacts. ". Research In Motion released version 2.0 of the PlayBook operating system.

2012 89

Workshops in Europe in October

Michael Sampson - Currents

Anyway, the schedule for the first week is: - Tuesday October 7, Doing Business with IBM Connections workshop in Poland with Epacta (public seminar, contact Epacta for registration details). Please get in contact in you want to discuss possibilities for any of those days. I will be presenting a round of workshops in different European cities in October. The first week of my tour is booked, and there are various organizations with some interest in the second week.

Cambridge Analytica vs Beacon – Facebook Australia Quantium

Laurel Papworth- Social Network Strategy

Use of Corrective Lenses or Contacts. Ancient history? From Beacon to Cambridge Analytica, and Quantium. How Facebook and Twitter work with big data companies in Australia and beyond.

2018 199

Blog>> Innovations in Knowledge Organisation Conference: Follow Up Papers

Green Chameleon

If you want to stay in touch on next year’s IKO Conference, drop your contact details here Here are three follow up papers from our IKO Conference speakers, Ahren Lehnert on Finding the Value in Text Analytics , Marjorie Hlava & Bob Kasenchak on Smart Thesauri: Using Taxonomies with Linked Data and Matt Moore, on Building Competencies for Knowledge Organisation. If you want to take the Knowledge Organisation Competencies survey, take it here !

2015 100

Blog>> We’re moving!

Green Chameleon

Note our new address: 35A Keong Saik Road, 1st Floor, Singapore 089142 – all other contact details remain the same. We’re moving office this weekend – just a few buildings up the same street, to a slightly larger space.

2011 130


Viv Mcwaters

So that means pretty much no contact with the outside world. For the next two weeks I’ll be trekking in Nepal – something I’ve wanted to do for a long, long time. Play nice while I’m away. Just Stuff

Nepal 100

Profiling Employee Expertise – the Behavioural Aspects

Michael Sampson - Currents

Having good technology on offer to support the profiling of employee expertise is a helpful capability in collaboration tools. Add to the mix the right balance of human behaviours, and you have a situation ripe for benefit.

2016 116

Painting of the Pot of Gumbo, Mayor's Gala, Opelousas LA

Portals and KM

Contact me at iveswiliam@comcast.net to discuss prices and logistics Here is a 24" x 24" painting of the pot of gumbo served at the Mayor's Gala in Opelousas, Lousiana duting the 2012 holiday season. It was chicken and sausage gumbo and very delicious.

2013 176

Painting of the Marigny New Orleans

Portals and KM

You can also contact me to see more of them. You Here is a 12" x 12" oil painting of homes on Dauphine Street near Ferdinand in the Marginy, New Orleans completed on site. 

2018 130

5 Types of Content Calendar and Social Media Planning – Sydney Australia Course 2018

Laurel Papworth- Social Network Strategy

Please let me know if interested CONTACT : pa@laurelpapworth.com – BTW the online mentoring group for this is almost full so please also let me know if interested in learning/working through your content calendar and other social media planners.

2018 140

October 2 in London - Research Interviews on Making Collaboration Work

Michael Sampson - Currents

If I want to include something I learn in an upcoming research project, I will make contact to request the appropriate sign-offs. If you are interested in participating in a research interview on making collaboration work, please contact Michael directly. On Tuesday October 2 I will be in London conducting interviews aligned with my ongoing research into strategies for making collaboration work.

2012 98

Book review: the new social learning

Joitske Hulsebosch

It is similar too, but not the same as ' distant closeness ' which is more about intimate contact without the need to have one on one contact. Ambient awareness refers to continuous online contact. I read 'the New Social Learning' by Tony Bingham and Marcia Conner.

Review 164

Network Pattern Cards

Net-Map Toolbox

And don’t hesitate to contact me with questions, ideas for missing patterns, examples of how you used this etc

2015 127

Networking to Find Better Work

How to Save the World

The objective, he says is to get the position through having met the Decision Maker, via the “strength of weak links” and a series of conversations with their contacts, before the job is even posted or perhaps before it is even considered. Step 6: Get the word out to your Personal Contacts.

2018 46

Painting of Half Dozen Charboriled NOLA Oyeters

Portals and KM

Contact me at iveswiliam@comcast.net to discuss prices and logistics Here is a 30" x 36" acrylic painting of a half dozen charboriled oysters we had at Armstong Park during one of the Jazz in the Park sessions sponsored by People United for Armstrong Park.

2013 158

Blog>> KM Treats in Hong Kong

Green Chameleon

For more on the conference contact les.hales-at-knowledgeworks.com.hk. The end of this month sees a tasty KM smorgasbord in Hong Kong, with KM greats Karl Wiig, Max Boisot and Dave Snowden among others (see the leaflet below).

KM 130

Insights on Adoption (March 2015)

Michael Sampson - Currents

contact-form]. Published March 2015. Insights on Adoption provides updates, socializes new ideas, and shares the latest thinking and approaches for being effective with user adoption. Table of Contents. – Opening Remarks. – Going Beyond Adoption 101. – The Adoption Challenge for IBM Connections. – Adoption Strategies for Unified Communications. – Let’s Work Together in 2015. – Resources on User Adoption.

2015 89

Available for Consulting or Workshops in the United States (end of April 2015)

Michael Sampson - Currents

Please get in contact to discuss if so. It looks likely that I’ll be in the United States for a client project at the end of April. The committed days will be Monday April 27 and Tuesday April 28. This means I will have some days available for other engagements – consulting or in-house workshops. Those days are: – Wednesday April 29. – Thursday April 30. – Friday May 1.

2015 89

#openedMOOC: CC licenses

Jenny Connected

I also mentioned that I sometimes get contacted with a request for use of a photo – usually by a tourism agency wanting to advertise their holidays. Surely if they wanted to use a photo of his work, they should contact him.

2017 130

Painting of Yellow and Orange Peppers

Portals and KM

You can also contact me to see more of them. You Here is a 18" x 24" acrylic painting. It was done from life and I focused on using complementary colors for the shadows. I like to think of them as a family of peppers.

2018 130

Painting of White Mountains Cabin

Portals and KM

You can also contact me to see more of them. You Here is a 18" x 24" acrylic painting of a cabin in the White Mountains of New Hampshire in Crawford Notch. It was done plein air. 

2018 130