Evolution of Chat and Email in the Contact Center Industry

Portals and KM

I pulled out my credit card and proceeded to contact the customer service department. Fenero provides multi - channel services which includes chat and email for our contact centers clients at a reasonable price in the cloud! contact center Customer Service Fenero cloud contact center software chat email multi-channel credit card customer service experienceRecently, I checked my credit card statement to find several unauthorized and unexplained gas charges.

How Teachers can Manage Student Contact on Facebook

Laurel Papworth- Social Network Strategy

Are you concerned about Privacy and Facebook with students and teachers? Looking to see if Social Media Privacy can be managed? In this video I take you through setting up your Facebook Profile so you can manage privacy and student “friendship” with Facebook Lists.

2016 152

Social CRM with Google contacts and Rainmaker

Laurel Papworth- Social Network Strategy

Instantly turn Google Contacts into a Social CRM with the following features: Better Contacts – Populate from Social networks. Saved Contacts – Sync with Google Contacts. Rainmaker turns an email address into a full contact record. What is Social CRM?

Networking for Dummies: 4 Habits Your Contacts Hate

Partnering Resources

Networking for Dummies: 4 Habits Your Contacts Hate. To read the rest of this post, which just went live on Inc.com, click here: Networking for Dummies: 4 Habits Your Contacts Hate. The post Networking for Dummies: 4 Habits Your Contacts Hate appeared first on Partnering Resources. Networking not working? Here are four common sins, and suggestions for mending your ways before another valuable connection is lost.

Are You Neglecting Your Most Critical Contacts?: New Blog Series Launches on Inc

Partnering Resources

Are You Neglecting Your Critical Contacts? The first post, “ Are You Neglecting Your Most Critical Contacts ,” went live on January 8 and, in its first hour, received over three hundred social shares. The post Are You Neglecting Your Most Critical Contacts?: Check out Maya Townsend’s new blog series on Inc magazine’s website. The series focuses on using relationships and networks for individual, team, and organizational success.

2014 109

If You Run a Community, Your Members Won’t Always Contact You Through the Proper Channel

Managing Communities

photo credit: mikecogh In a perfect world, the members of your online community would contact you through the method that you direct them toward. Going beyond that, you can’t really be angry if someone contacts you through a publicly [.]. But, this isn’t a perfect world and you can’t expect that people will always do so. Interacting with Members

Connections are Different than Relationships

Alchemy of Change

Connection is the point of contact in a relationship. A connection, or point of contact, in a relationship can take many forms. Relationship with the connection exposed That red square in the middle is the point of contact, the connection between person “A” and person “B.”

6footsix: high fives for happiness! | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jan 09 2010 6footsix: high fives for happiness! I got eye contact with each and said “you look like you could use a high five&#.

2010 130

Collaborative Thinking: Its All About Protecting The Member? Or, "How I Was Sold Out For 25 Cents".

Collaborative Thinking

Interesting article from Fortune - on the one hand, it is comforting I suppose to see Microsoft (as well as other sites) concerned about the confidentiality aspects of harvesting contact information and correlating relationships across sites.

2008 130

Active Lurkers – The Hidden Asset in Online Communities

John Tropea - Delicious Community

Active lurkers also include those who will contact the original poster through a different channel, like telephone, email, or perhaps a face to face meeting – in effect continuing the conversation outside of the visible public side of the community, but not outside of the community itself.

How to Save the World

How to Save the World

Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

Togo 35

Influence | Forum One: Internet Strategy, Social Media, User Experience and Web Site Development


Skip to Navigation Careers News Client login About Us Services Our Work Blogs Events Contact Us Home › Blogs › Influence Social Networking and #AIDS2010 Suzanne Rainey in Influence 15 Jul 2010 There’s a flurry of action this week as we await the start of the XVIII International AIDS Conference (#AIDS2010) in Vienna, Austria, next week.

2010 40

Full Circle Associates " Musings on "community management" Part 2

Nancy White

2008 133

Speed Consulting

Chris Collison

Often they will voice their surprise at how sharing an incomplete idea or a contact was well received, and how they found it easy to build on the ideas of others. Have you ever wondered what it would be like if you combined speed dating and knowledge-sharing? I can’t own up to any firsthand experience of the former, but I’m told by friends who do, that you participate in a merry-go-round of three-minute exchanges on a room full of tables-for-two.

‘Communities’ and ‘Networks’: A Conceptual and Linguistic 2.0 Mess | Sonnez en cas d'absence


2010 51

Is this Knowledge Management’s most effective tool?

Chris Collison

Far more common is a straightforward conversation, complete with the eye contact which PowerPoint and flipcharts often rob us of… It’s transparent. There are a lot of KM-related words beginning with the letter C.

2013 102

Online Community Building Strategy: Nancy White On Networks, Groups and Technology Choices

John Tropea - Delicious Community

read more posted by Daniele Bazzano on Wednesday, August 5 2009, updated on Wednesday, August 5 2009 Understanding comes from exploration Home | Subscribe | RSS Feeds | Site map | Syndicate Consulting | Publications About | Privacy | Contact This work is licensed under a Creative CommonsLicense.

What’s wrong with Lessons Learned? Part 1.

Chris Collison

How can we ensure that they make sense and provide context and contacts for the next project or team? I’m not sure how many parts this series of posts is going to have, but let’s make a start with this one… 1. Lessons learned is a noun. Learning is a verb.

2013 80

Want to Know What Community Members (a.k.a. Customers) Need? Just Ask.

Online Community Strategy

That fear could be rooted in the inability to have meaningful interaction at scale, the overhead associated with regular contact, or the lack of an evolved organizational culture that encourages this type of interaction. Are you “Member Shy”?

2016 74

LinkedIn Maps: art or science?

Making CommunitySense

However, when your personal social network starts to grow into the hundreds of contacts, it becomes very hard to – quite literally – still see the bigger picture. You can zoom in and out, and select individual contacts to see which persons you know they are also connected to.

What stops us from putting knowledge into action?

Chris Collison

In those cases we need to preserve it in such a way that our learning is expressed as a recommendation for the next team, and is supported with the reason, the narrative, any relevant artifacts and the contact details of the person behind the recommendation.

2012 74

What lessons can KM learn from Minecraft?

Chris Collison

We designed some good open questions and a relaxed interviewing approach to elicit stories, examples, the basis for decisions, rules of thumb, documents, references and further contacts. Minecraft is a phenomenon.

2014 68

Clustered Networks Spread Behavior Change Faster | Wired Science | Wired.com

John Tropea - Delicious Social Network

They couldn’t contact their buddies directly, but they could see how their buddies rated content on the site, and could receive e-mails informing them of their buddies activities. Wired Home Subscribe Sections Cars 2.0

Mercury Grove's Web Collaboration Service

Michael Sampson - Currents

Features include an aggregated dashboard, workspaces, lists, calendars, and contacts. Mercury Grove released WebCollaboration , an online collaboration team space. It also includes Activity Stream capabilities. Collaboration Software

2011 148

Gamification and school professional community

Community Capers

After researching the links about the program, I contacted Chris Like @christopherlike , the programs designer, for a conversation over Skype. You can contact Chris via email at clike@bettendorf.k12.ia.us.

My favourite things…

Chris Collison

So if this an area that your organisation has experience with, and you’re particularly interest in joining with some peer organisations to learn more, then please contact me for details. Next month marks my tenth year as an independent consultant.

2015 57

Wanted: Knowledge Assets – Dead or Alive?

Chris Collison

There have been a few threads on LinkedIn KM groups on the topic of “knowledge assets” recently. It’s one of those words which gets thrown around by KM people without any agreed definition. For many people, they are interchangeable with the term “information assets”, but sound sexier.

What’s wrong with Lessons Learned? Part 4.

Chris Collison

Include a photo and full contact details. Over the past two weeks, we’ve looked at three of the inherent weaknesses of “Lessons Learned” and the way the label is perceived: Passiveness , Negativity and Ambiguity.

2013 59

Traditional Mobile Workplace vs. Phone and iPad

Michael Sampson - Currents

The new “digital mindset” provides a different way of working, moving through time and space, sharing documents, watching movies, keeping in contact with loved ones, getting briefing papers, and more.

2017 127

What does a facilitator of an online learning trajectory do?

Joitske Hulsebosch

Stimulate people to contact each other directly by mail, phone or face-to-face. I'm helping different people to facilitate online trajectories. It's always funny to see that people who are experienced facilitators face-to-face are so scared for an online process. And then suddenly they see they can use the same basic facilitation skills online. In the beginning, most are disappointed by the number of responses to messages.

Getting Lessons Learned Right! Part 1: Customers.

Chris Collison

They would probably like to have context, contacts, reasons for decisions, artifacts, quotations, narrative, references, top tips, things to avoid… – all nicely structured and easy to navigate.

2013 63

Accessing LinkedIn Profile Data in Office 365

Michael Sampson - Currents

At Ignite in late September, Microsoft announced an integration between LinkedIn profile data and Office 365 : After you connect your LinkedIn account to your Microsoft account, you’ll seamlessly discover more insights within the Profile Card in your Inbox, your calendar and contacts lists.

2017 116

Group Works Card Deck – A Joyful Announcement

How to Save the World

—– We have also drafted a.pptx brochure oriented to business audiences (most of our direct contacts are in the non-profit, public, education and government sectors), which you can download here.

2012 90

Want to Know What Community Members (a.k.a. Customers) Need? Just Ask.

Online Community Strategy

That fear could be rooted in the inability to have meaningful interaction at scale, the overhead associated with regular contact, or the lack of an evolved organizational culture that encourages this type of interaction. Are you “Member Shy”?

2016 46

10 characteristics of a great KM Sponsor

Chris Collison

It’s an obvious one – but there’s little point in firing up a sponsor who lacks the wherewithal to help you take action. If they don’t have the budget or resource available themselves, can they help you through their contacts and relationships?

2014 50

Planning an update, stay tuned!

Michelle Laurie

If you want to get in touch, contact info remains the same and email still works great: michelle.k.laurie(@)gmail.com. The year has flown by and I have been neglectful in writing, reflecting and sharing online. However, lots of interesting work has taken place, and shamefully I got caught up in the busy frenzy. On the positive, I was spending more time with people face to face and less time on my computer.

2017 100

Networks and Communities of Practice: What is the difference? | Leadership Learning Community [beta]

John Tropea - Delicious Community

About Contact Us Site Map Guidelines/Policies Credits. Leadership Learning Community [beta] Login Join LLC About Us Advanced Search Community Connections Knowledge & Resources Consulting Services Learning Circles & Events DONATE NOW Secure Donations by Groundspring.org Networks and Communities of Practice: What is the difference?

Your online Business Development System: The CRM Walkie-Talkie

The Bumble Bee

The purpose of the transmitter was to reach new contacts on a one-many basis however the purpose of the walkie-talkie is to engage with your most important contacts on a one-one basis (see the diagram below). Contact Grouping. Contact Activity Recording.

2010 136

Strategy & Resilience Take Center Stage at Partnering Resources

Partnering Resources

Contact us if you want to free yourself from the rigid, traditional frameworks of the 20th century and create strategies that work in the volatile 21st century. Image: Nicole on flickr.

2017 163

How the poor adapt to climate change in Kenya and Ethiopia

Net-Map Toolbox

And they highlight the risk of having self-perpetuating discussions in the high offices of powerful local and international elites, with little direct relevance or contact to those men and women who have to deal with the effects of climate change on their farms on a daily basis.

Kenya 163

How to Network in a Professional Association

Partnering Resources

” Instead, when you’re on a committee, you have contacts in the organization. They can introduce you to their contacts, you can introduce them to yours. Image by Ginny Huo. If you’re like most people, you belong to one or two professional associations.

2013 222

cRaggy 2018: design, feedback & reflections

Learning Alliances

Entries have contact info, github link. Three submitters contacted to give lighting talks.

2018 130

Blog>> Knowledge Manager Lifespans Getting Longer?

Green Chameleon

Nick Milton recently surveyed his KM contacts on LinkedIn and found that knowledge managers average lifespan seems to last about 6 years – which shows progress! In 2008 I ran a global survey on knowledge manager professional development and experience. It found that only 29% of knowledge managers had been in their role for more than 4 years, and only 25% were confident of moving on to another KM role. The average “lifespan” among respondents was something like 2.5 years.

2018 100