In Connection We Trust

Alchemy of Change

Trust Connects Us – and Our Software. I wrote recently in another piece called Trust and Networks that “ trust is the lubricant that supports relationships and makes a network work. &# I also noted that “networks are the connections that allow peers to work together.&#

‘Superficial’ relationships: near-strangers, weak ties, and older men

Neighbourhoods

It starts by quoting Francesca Cancian who suggested that, in relationship research in later life, ‘men’s behavior is measured with a feminine ruler’.   Cohesion and diversity Informal support Neighbourhood relations Social capital

2015 46

Relationships and Identity: Two Sides of the Social Networking Coin

Collaborative Thinking

When we think of relationships, and study it from a social perspective, we look at: how people construct facets of their identity based on social structures in a particular context and activity. When we study relationships from a purely identity management focus, we look at the people, process, and technology arenas such as: how the organization ensures that authenticated and authorized employees are securely accessing information and applications. Facebook Connect, OpenSocial).

How Social CRM “Friend Discovery” will Revolutionize the Way Organizations Collaborate

Alchemy of Change

Friend Discovery services connect the Customer Relationship Management (CRM) database in an organization with the social networks of its customers and other stakeholders. Connecting the Social Graph to the CRM. That social connection should just be discoverable.

harmon.ie Connect Integrates with SharePoint

Portals and KM

Connect™ for SharePoint. Connect for SharePoint, document and social information from all sources appear in one window with a consistent user experience, in the office or on the road. Connect for SharePoint has announced that they offer users the following capabilities:  Same Activity Stream across the Desktop and Mobile Devices – Any action performed through one harmon.ie Connect support mobile device management (MDM) for distribution and provisioning of mobile users.

Excellent Customer Support Summarised in a Single Word: ScreenFlow

Elsua

A story that features yours truly, once again, but this time around on what excellent customer support is all about. By then, I had already sent out a note to customer support asking for further advice on how to fix it.

Custom 196

‘Superficial’ relationships: near-strangers, weak ties, and older men

Neighbourhoods

It starts by quoting Francesca Cancian who suggested that, in relationship research in later life, ‘men’s behavior is measured with a feminine ruler’. The men attributed significance to what might seem to others like fleeting interactions; and all were exposed to various opportunities to form other closer relationships and friendships but ‘they sometimes described specifically choosing not to do so.’.

2015 35

Relationship Centric Teaching – Part 3 of ISS Fellowship

Full Circle Associates

I also wanted to focus on relationship centric teaching using conversational approaches. This was supported by a graphic facilitation workshop, which in the end, applied the relationship centric approach while introducing the joy of visuals and graphic facilitation in teaching and learning.

2015 56

Facebook And Power.com: It's About Honoring Mutual Relationship Rights

Collaborative Thinking

In a recent post I outlined some perspectives on social graphs - namely, that a change in context and situation alters how relationship connections are manifested. Facebook Connect limits the data flow of Facebook user data in ways a direct login would not.

Trust and Networks

Alchemy of Change

When trust is low and relationships are plagued by suspicion, networks collapse into brittle organizational structures that rarely offset their operational costs in real world outcomes. I suggest the following: “Networks are voluntary connections between autonomous peers.&#.

2011 284

Valuing friendships and connections

Viv Mcwaters

While some people can be frustrated by the supposed lack of action, I think simply connecting with other people is somewhat undervalued, and misses the point of how action actually happens. In a post that is not unrelated to these thoughts, titled Connecting Dots and Valuing Networks, Roland Harwood explains: “There is a sequence of activities that occur in networks that can seldom be bypassed. Have you ever been to an event where you have come away excited, but unclear why?

An update on social reporting, including support from BIG

Social Reporter

The biggest and most thoughtful bottom-up support for the idea, and a big contribution to its practice, has come from the Transition Network , where Charlotte Du Cann and Ed Mitchell are editing and producing a social reporting project. The Transition social reporting project has been very well planned, and involved Charlotte in a trip around the country to meet, brief and support reporters, plus workshops and practice at the conference.

2011 144

Connectivity – The Achilles Heel of Remote Knowledge Web Work

Elsua

Yes, indeed, last week I experienced, in full force, what it would be like having an intermittent connection to internal networks, through VPN, as well as the Internet in general, through my ISP. connectivity issues in order to carry out their digital work.

2013 215

Relationships and Identity: Two Sides of the Social Networking Coin

Collaborative Thinking

When we think of relationships, and study it from a social perspective, we look at: how people construct facets of their identity based on social structures in a particular context and activity. When we study relationships from a purely identity management focus, we look at the people, process, and technology arenas such as: how the organization ensures that authenticated and authorized employees are securely accessing information and applications.

IBM Connect 2013 – Pardon The Interruption, Are You Ready?

Elsua

On January 20th 1997, while I was holidaying in The Netherlands, I started my adventure into the corporate world with a new job at IBM, as a Customer Support Representative for the Mainframe. Really looking forward to seeing everyone at IBM Connect 2013 and, please, don't be shy.

2013 201

How People Define Smart Organizations: The Biology of Great Organizations Part II

Alchemy of Change

In my last post, I wrote about how the membrane of the cell provides a new perspective on the way organizations connect with the world around them. Spokespeople are just a more visible example of people who connect their organizations with the outside world.

2011 277

Training in structures that support humanity

Chris Corrigan

Predicated on the idea that the quality of results are directly dependant on the quality of relationship in the organization, he describes using circle practice as a simply way to activate relational capacities in a team. The link between relationship and results is well established.

2014 79

Mock Thesis Proposal: Personal Support Networks During Periods Of Employee Transition, Part 1

Collaborative Thinking

Personal support networks are one type of SNS affordance employees can exploit when seeking information, mentoring, advice, problem-solving help, or opinions on the “folklore” of another group or business area. Output from this work will identify employee personal support practices, the influence media, management, and culture have on such practices, and benefits that accrue to employees and employers. Abstract.

2011 152

Social Network Sites As Connective Infrastructure

Collaborative Thinking

The idea of "connectivity infrastructure" I thought was very relevant and influenced some of the points I made in an earlier post " Enterprise 2.0: However, the organizational value is the more compelling aspect re: how these sites mediate the type of interactions and relationships necessary to master new roles and identities. Abstract : This study explores the supportive and informational uses of social network sites that facilitate adaptation to transition.

Connecting With Customers Through Social Media

Collaborative Thinking

with demonstrable impacts in addition to the relationship and community-building aspects: There’s no shortage of folks who have been saying that social media is the next big thing. Back then, it was all about connecting and responding to customers and just making social media work. Today it's not just Dell Outlet having success connecting with customers on Twitter. Continue our focus on scaling support of social media initiatives into the Dell business units.

Custom 149

Cisco WebEx Connect Questions

Collaborative Thinking

Predictions: WebEx Connect will need a strong IdM (Identity Management) play and will do so either through expanding what exists within PostPath or through an acquisition or a deep partnership. The cloud-based identity service will be key to expand on social networking aspects that will emerge around WebEx Connect. What about offline - does WebEx Connect implement Dojo Offline which is based on Google Gears? Support for OpenSocial?

Webex 100

Notes from the Opening General Session at IBM Connect 2013

Michael Sampson - Currents

In Orlando at the Walt Disney World Dolphin, IBM is kicking off the Opening General Session for IBM Connect. IBM Connections 4.5 - nested folders, social tagging, document workflow. -. Foresee in Germany, have integrated Connections with a full touch capable table. -. Social Edition (coming in March), IBM Connections Content Manager 4.5 coming in March), and more mobile device and support. They want to build a relationship.

2013 141

What American Idol Teaches Us About Customer Engagement

Alchemy of Change

We’ve all suffered the soulless mumbo-jumbo of overly-scripted support and sales people, and we’ve all experienced times when companies showed just a bit too much dirty laundry through sloppy communications and plain old bad service.

Using social software to reinvent the customer relationship | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

Application , Productivity , Web 2.0 , Product Marketing , Customer Relationship Management (CRM) The elimination of decades of inadequate communication channels will suddenly unleash a tide of many opportunities, as well as challenges, for most organizations.

Why Our Software Needs Social Context

Alchemy of Change

In other words, when we’re online, we have weaker social context recognition - and our difficulty in correctly interpreting whether someone else is in “task mode&# or “relationship mode&# is a big part of that.

2011 248

The Power of Pull + Social Business Edge + 140 Character Conference= ?

21st Century Organization

A tide of irreversible, technology and edge driven transformation of how businesses need to operate is underway, not just in the surrounding Manhattan offices, but in every office around the globe where individuals are connected. Change is in the Air and in Business It's spring in New York.

2010 159

Meg Wheatley’s 12 principles for supporting healthy community

Chris Corrigan

People support what they create. That doesn’t mean we can stop tsunamis, but it means that when we have tended to relationships, we can make it through what comes next. Without relationships our communities die, individuals give up, and possibility evaporates. The time for apologizing for relationship building is over. Love and power are connected.

Starting a community of practice - fostering relationships

John Tropea - Delicious Community

Often we will help organisations kick their communities off with a work shop that has a number of objectives but perhaps the most important is to foster deeper connections among the potential members. We encourage people to retell their stories in these small group conversations as this also helps to foster relationships. To encourage relationship building in the early stages, we run an "Object Sculpture" exercise.

Think ‘Network Structure’ not ‘Networking’ « Connect « Innovation Leadership Network

John Tropea - Delicious Network

Because as it is usually practiced, networking consists of going out and making a whole bunch of new connections, and then hoping that something good will come of them. It is much more productive to think about your position within the network as you create connections.

2010 71

Connected - IBM Lotus Connections, in plain English

John Tropea - Delicious Social Network KM

Connected Search Archives IBM Lotus Connections, in plain English Edit: I used to be the IBM Lotus Connections Technical Evangelist. I’m part of IBM Lotus Technical Sales, and it is my job to help folks understand what Lotus Connections is and how to use it well.

Lotus 36

IBM Lotus Connections, in plain English " Connected

John Tropea - Delicious Collaboration

Connected Search Archives IBM Lotus Connections, in plain English Edit: I used to be the IBM Lotus Connections Technical Evangelist. I’m part of IBM Lotus Technical Sales, and it is my job to help folks understand what Lotus Connections is and how to use it well.

Lotus 40

Future of Web Apps (FOWA) Miami February 23-24: The Place to Be

21st Century Organization

T echnology is developed in support of a clear business strategy. I mplemented with user enthusiasm and support, and. Innovation Organizational Networks Organizational Performance Relationship Networks Tags: Conferences Connected Business Enterprise 2.0

Miami 116

The Value of Connections

John Tropea - Delicious Social Network

Other sites, like Flickr, incorporate social network features to support the core activity of the site, which in the case of Flickr is photo publishing and sharing. My involvement varies, as does the strength of connections to the people I know.

2007 37

RSA - Connected Communities - How social networks power and sustain the Big Society

John Tropea - Delicious Community

In this report we argue for a new approach to community regeneration, based on an understanding of the importance of social networks, such an approach has the potential to bring about significant improvements in efforts to combat isolation and to support the development of resilient and empowered communities. Such an approach has the potential to bring about significant improvements in efforts to combat isolation and to support the development of resilient and empowered communities.

2010 61

Can Using Facebook Within Your Organization Add Value?

Leading Virtually

Research from Gallup provides additional support for why social interactions might be useful. The social networking tool has led to relationships that would not have existed otherwise. Lotus Connection , Socialtext ) are available.

What do we mean by engagement online? | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Sep 08 2009 What do we mean by engagement online?

Job Description - Cisco Career Connection - Cisco Systems

John Tropea - Delicious Community

Manage cross-functional relationships for the development of new products - including working with engineering, manufacturing, finance, and sales to bring a product to market.

Green Chameleon » Chris Collison on KM and Technology

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Chris Collison on KM and Technology The guys at eClerx Services have continued their short KM video series with an interview with Chris Collison on the relationship between KM and technology.

KM 130

Notes on INV204 Pardon the Interruption

Michael Sampson - Currents

It needs executive support. Need to morph into "human relationships," don't like the term "human resources." But they should support. - Get the executive support. Conference Notes IBM ConnectionsLuis Suarez (LS), Louis Richardson (LR), and Luis Benitez (LB) are presenting Pardon the Interruption - Social Business Hot Topics. Some notes: 1. There are 18 topics they are going to cover.

2013 138

CoP Series #3: Community – without people? | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Sep 20 2008 CoP Series #3: Community – without people? They build relationships that enable them to learn from each other.

CoP 130

Mortgage Crisis - all about “them� or all about “us� - Can Social Media Help?

Green Chameleon

If 15-20% of the people in your city feel that they have no support or hope, then there is a good chance that your city will Tip.I I am saying that if people affected cannot get Trusted help and in the end trusted support, they will not only lose their house but get very angry.

2008 130

Appreciating kindliness: informality in neighbourhoods

Neighbourhoods

JRF’s programme on risk and trust in everyday relationships was designed to break new ground and it has done so, with a range of stimulating papers. Third spaces and ‘Hubs of helping’ as ‘ways of connecting communities’; and.

2015 46

Have Prediction Markets arrived as an Enterprise Knowledge Sharing & Innovation Platform?

21st Century Organization

Why did I leave Chicago thinking that enterprise use of prediction markets to tap grassroots employee knowledge for forecasting, and in support of innovation. Quantitative skills + tie to business strategy + relationship building + technology are all essential.