Delta Knowledge: Creating Knowledge Cultures - Post 7

John Tropea - Delicious Community

This concept of deutero-learning is an essential one for continuous improvement and should be encouraged within the culture of the organisation through management focus, coupled with a willingness to allow members to learn from their mistakes.

The Four Tenets of the Community Manager

John Tropea - Delicious Community

This may involve formal product requirements methods from surveys to focus groups, to facilitating the relationships between product teams and customers. I would have thought the focus would be more on aspects of the “moderator role&# and/or “how to improve communication&#.

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