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Community Goals and Measurements

John Tropea - Delicious Community

What goals and measurements should be defined for communities, community members, community managers, and community program managers? Three different kinds of metrics can be captured and reported for communities: 1. Goals for community members. community

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The Community Roundtable's Community Maturity Model

John Tropea - Delicious Community

The Community Roundtable A peer network for community managers and social media practitioners. This lack of standards is causing a lot of friction and frustration – particularly for community managers themselves. Social Silk November 19, 2009 at 6:51 pm What is Community?

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Trending Sources

The Iceberg Effect of Community Management

John Tropea - Delicious Community

There are a few things that come up somewhat regularly: Community managers are under pressure to justify what they do to peers and bosses that don’t really see or understand what tasks make up their day. Helping to translate and negotiate between organizational and community needs.

The Four Tenets of the Community Manager

John Tropea - Delicious Community

The include community advocation, brand ambassadorship, online communication skills, and product requirements gathering and improvements. 1) A Community Advocate As a community advocate, the community managers’ primary role is to represent the customer.

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Differentiating Between Social Media and Community Management

John Tropea - Delicious Community

The Community Roundtable A peer network for community managers and social media practitioners. Jim will often say that everyone is a community manager and he is right – everyone has a group of constituents which could be cultivated to drive better performance. However, not all companies want, need to, or can cultivate a community. In high complexity markets or use cases, communities make more sense. Our theory of community is that a.

21st Century Learning: The Art of Building Virtual Communities

Delicious/choconancy/online_community

21st Century Learning « Learning 2.0 | Main | Meme: 8 Random Facts » The Art of Building Virtual Communities This is cross posted over on techLEARNING. Youd think developing a virtual learning community (VLC) or online community of practice (CoP) would be easier. However, with the rise of virtual learning community platforms like Ning and Elgg it is becoming evident that many CoPs are dead onarrival and many others die of neglect early on, intheir toddler stage.

The Social Organization: Social Media is not Community

John Tropea - Delicious Community

Events Examples News/Commentary Organizational Structure People Relationship Management Social Media Marketing Technology Web/Tech Archives February 2009 January 2009 December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 More.

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Making it Difficult to Join: The Case for Barriers to Participation

John Tropea - Delicious Community

However, how you set up your participation and membership process (or if you have a formal ‘membership’ at all) is a critical strategy choice that should be driven by your end goal. For many models, this is OK but for other communities it doesn’t work well at all.

Communities Manifesto

John Tropea - Delicious Community

Communities Manifesto By Stan Garfield (Twitter: @stangarfield ) - Revised November 22, 2010 KMWorld 2010 Presentation Slides Communities are groups of people who, for a specific subject, share a specialty, role, passion, interest, concern, or a set of problems. People join communities in order to: Share new ideas, lessons learned, proven practices, insights, and practical suggestions. This document defines and describes 10 principles for successful communities.

Ed Mitchell: Platform neutral " Blog Archive " Membership engagement story

John Tropea - Delicious Community

Ed Mitchell: Platform neutral Network and community design and facilitation; event design and facilitation. Blog About Ed Projects Services Membership engagement story December 6, 2007 – 5:05 pm Lyndsay Rees-Jones (CILIP Membership Support Advisor) and I gave another presentation about the CILIP membership communities at Online Information yesterday. And for membership associations, this is the core of their being.

Bank Transfer Day

Laurel Papworth- Social Network Strategy

One woman, Kristen, got miffed with banks and created Bank Transfer Day, November 5th 2011 which led to 600,000 people changing their bank to a credit union, 16% of business loans shifting to Mutuals/Credit Unions.

What Defines a Community Manager?

John Tropea - Delicious Community

by Rachel Happe on June 9, 2009 What is a community manager? For us at The Community Roundtable this is a complex issue because it gets at the heart of who we target and invite in to our community. I would bet that the timeframe is different for different types of communities.

Creating Passionate Users: How to Build a User Community, Part 1

John Tropea - Delicious Community

» How to Build a User Community, Part 1 Most user communities take a typical path--the newbies ask questions, and a select group of more advanced users answer them. Actually, this isnt the biggest problem with most user communities.

2007 17

The Value of Community Management

John Tropea - Delicious Community

significance) – our experience shows us that communities without community managers are much more likely to die off, go off track, become thorny stews, or get so insular that they can’t grow or evolve. So having a community manager is definitely worthwhile.

Where do we gather on Big Society – besides London and Twitter?

Social Reporter

Yesterday morning NESTA launched the Neighbourhood Challenge, promising the first new Big Society money for local communities. There was lively commentary on Twitter, and some blogging – including a thoughtful piece quoted below by my friend Kevin Harris, long-time specialist in community development and neighbourhoods. Community organisations across England are invited to apply to the 18-month programme. Deadline for expressions of interest is 22 November.

Creating Passionate Users: User Community and ROI

John Tropea - Delicious Community

Main | Update/Joint Statement with Chris Locke » User Community and ROI Every time I give a talk, someone always asks, "Thats all good and nice that helping users learn is the key to creating passionate users. Answer: your user community. Its your community, after all.

ROI 6

Online Communities Mini-Conferences

Nancy White

Passing this along from Leigh Blackall…This is a terrific set of “mini-events&# around a variety of online community and collaboration topics. From Facilitating online communities. Date: 2 - 9 November 2008. 2-9Nov Community Leadership Development.

Online Community Purpose Checklist | Full Circle Associates

Nancy White

A network may look to create many weak connections and amplify the flow of ideas and information, but have very little interest in being a community or group.) Target Membership Who do you want to draw in or need to participate in your group?

What can we do for our friends in Kenya? | Full Circle Associates

Nancy White

Again, our membership in this global village made possible by online connections gives us each a chance to amplify the news from Kenya and bolster the work of the peacemakers. We are making a list of ways to help [link] and Kenyans to call [link] # Steve Kemper on 28 Sep 2008 at 1:42 pm Hi, I’m going to Kenya in November, on a short term 10 day mission trip.

Active Lurkers – The Hidden Asset in Online Communities

John Tropea - Delicious Community

emergencemarketing.com google yahoo bing Active lurkers – the hidden asset in online communities February 18th, 2010 francois Posted in Hyper Social Enterprise , Interesting Links , Strategy , communities , social media , social networking | 33 Comments » If youre new here, you may want to subscribe to my RSS feed. Most communities have 90% of users who are lurkers – people who may consume things from the community, but who don’t contribute.

3 Benefits of KM, 3 Types of Community and Online Facilitation, Social Network Software, X-teams - Weekly Knowledge Management blog by Stan Garfield

John Tropea - Delicious Community

KM Blog of the Week Platform neutral by Ed Mitchell Three types of community This is a brief overview of three community models. They are very useful tools to abstract and discuss the myriad issues that communities throw up for their hosts to handle, starting with the one big question: “So, what sort of thing do you mean when you say - we want a community?”

2007 10

Ed Mitchell: Platform neutral " Blog Archive " Three types of community

John Tropea - Delicious Community

Ed Mitchell: Platform neutral Network and community design and facilitation; event design and facilitation. Blog About Ed Projects Services Three types of community November 16, 2007 – 10:20 am This is a brief overview of three community models. Just as there are over 1,000 definitions of ‘Community’, so I am not trying to say ‘this is the absolute truth’; perhaps add these to the growing list.

Online Community Purpose Checklist | Full Circle Associates

Nancy White

A network may look to create many weak connections and amplify the flow of ideas and information, but have very little interest in being a community or group.) Target Membership Who do you want to draw in or need to participate in your group?

Online Community Purpose Checklist | Full Circle Associates

Nancy White

A network may look to create many weak connections and amplify the flow of ideas and information, but have very little interest in being a community or group.) Target Membership Who do you want to draw in or need to participate in your group?

Designing for Civil Society: Do communities need boundaries?

John Tropea - Delicious Community

On the other hand, if you are focussed on selling membership services a walled garden approach may be appropriate. This could best take place within a community, and communities need some boundaries. and so is community. and so is membership.

Online Community Purpose Checklist | Full Circle Associates

Nancy White

A network may look to create many weak connections and amplify the flow of ideas and information, but have very little interest in being a community or group.) Target Membership Who do you want to draw in or need to participate in your group?

Musings on “community management” Part 1 | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 28 2008 Musings on “community management&# Part 1 Published by Nancy White at 6:33 am under Uncategorized , online facilitation photo credit: CaseyLessard Chris Brogan has a great post today on online community management – a must read if you have or are considering an online community in your business or organization.

How to Save the World

How to Save the World

November 20, 2007 Principles of a Polyamorous Natural Community O flate, most of my conversations have been about love, about conversationand about community, specifically the creation of model intentionalcommunities that are essentially polyamorous in nature (i.e. membershipin the community is self-selected in such a way that all members of thecommunity love each other, equally, with no pervasive pair bonds). Membership in the MPNC needs to be diverse and balanced.

Forrester’s Online Community Best Practices | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Feb 21 2008 Forrester’s Online Community Best Practices Published by Nancy White at 5:18 pm under Uncategorized , communities of practice , community indicators , identity , networks , online facilitation , online interaction , social media Last week I wrote briefly about the recent Forrester report on building online communities for marketing.

Online Communities: Thriving in the Downturn

Online Community Report

We initiated the The Online Communities: Surviving & Thriving in the Downturn Economy survey in late November and early December of 2008, as part of our ongoing research series with the Online Community Research Network. Community Value.

Musings on “community management” Part 1 | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 28 2008 Musings on “community management&# Part 1 Published by Nancy White at 6:33 am under Uncategorized , online facilitation photo credit: CaseyLessard Chris Brogan has a great post today on online community management – a must read if you have or are considering an online community in your business or organization.

Musings on “community management” Part 1 | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 28 2008 Musings on “community management&# Part 1 Published by Nancy White at 6:33 am under Uncategorized , online facilitation photo credit: CaseyLessard Chris Brogan has a great post today on online community management – a must read if you have or are considering an online community in your business or organization.

Musings on “community management” Part 1 | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 28 2008 Musings on “community management&# Part 1 Published by Nancy White at 6:33 am under Uncategorized , online facilitation photo credit: CaseyLessard Chris Brogan has a great post today on online community management – a must read if you have or are considering an online community in your business or organization.

Musings on “community management” Part 1 | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 28 2008 Musings on “community management&# Part 1 Published by Nancy White at 6:33 am under Uncategorized , online facilitation photo credit: CaseyLessard Chris Brogan has a great post today on online community management – a must read if you have or are considering an online community in your business or organization.

Its not the same thing – the 3 types of collaboration « Product Four

John Tropea - Delicious Collaboration

This refers to connecting with a broader community – the organization as a whole, or even more broadly than than. You may not know most of the people in this community. Team is about fixed membership, fixed output, the classic project.

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Online Communities: Thriving in the Downturn (Part 2)

Online Community Report

We initiated the The Online Communities: Surviving & Thriving in the Downturn Economy survey in late November and early December of 2008, as part of our ongoing research series with the Online Community Research Network. Community Value.

Social Architecture (a manifesto) | Management Innovation eXchange

John Tropea - Delicious Community

The result is a new balance between hierarchy and community that is called social architecture. Redefine the work of leadership Reinvent the means of control Enable communities of passion. It’s about Balance Make no mistake about it: communities are not replacing hierarchy.

Value of a Community Manager

John Tropea - Delicious Community

These are excerpts from the chapter on community and social experience management in my book ( Social Networking for Business, Wharton School Press, 2010). Tags: community facilitation role

Community Leadership

John Tropea - Delicious Community

What core principles (should) guide community leadership? What should effective community leaders do/act/practice to align with the core principles? What are the key leadership processes in communities and how are/should they be shared across a leadership team? How can visibility, horizontality, transparency, and inclusiveness be woven into community leadership? How should community leadership be rewarded/recognized in the context of organizational hierarchy?

Sorry, but I'm not a member

John Tropea - Delicious Community

In many cases the structure of the audience is very complex and can’t be reduced to a community approach. I notice that more and more enterprises, both on the web or by email, are now talking to me saying “dear community member&# or “dear community&#.

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